Hello [redacted] ,If your data was removed and you see your name lingering in a blue box on Whitepages.com, that is only a search optimization feature that redirects to our sister service, Whitepages PremiumIf you click that box, you'll find that it does not link to any active profiles for yourself The displayed information is based on the terms entered into a search field.For example, perform a search for "Random User" in Seattle, WAA name and location will appear in a blue box, but it will not actually direct to any information.If you try this on yourself and notice any specific personal details, please reply back with the exact URL in which it is containedA member of our staff will review this and update it per your request.Alternatively, you can remove the listing by following the instructions on our site, linked here: https://support.whitepages.com/hc/en-us/articles/203263794-Remove-my-listing-fro...⇄
Hello [redacted] , I'm sorry you were less than satisfied with your $Whitepages Premium trialAfter looking up your membership information, it appears as though you cancelled within the trial period, were not charged anything more afterwardsIf your credit card statement is showing additional charges that you feel should not be there, please let us know by contacting customer service at [email protected] Alternatively, please feel free to reach out to our Customer Care Team by phoneThe contact number is 1-800-991-3077, and we're available Monday-Friday, AM to PM EST and Saturday/Sunday, AM to PM EST Best Regards, Steven Whitepages Customer Service [email protected]
Complaint: [redacted] I am rejecting this response because: Whitepages responded saying that I had not tried to create an account with either of my email addresses so that I could remove my information from WhitepagesI followed their instructions which they sent to [redacted] @yahoo.comTheir instructions did not workI am a physicianIf a physician cannot remove his information from Whitepages, then how can the average consumer do so? I wish to re-open this case and will pursue it to the farthest possible lengths including legal actionI should not have to create an account in order to remove my informationI want the Revdex.com to review the instructions that Whitepages provided to me and you will see that they do not work, and are onerousSee below: To remove your profile on Whitepages and associated sites: Go to Whitepages using your computer and click on "More" and then "Remove from Directory" located in the footerIf you already have an account, please log in and skip to step To create an account, you need to provide a valid email addressWe’ll send you an email with a link to verify your email addressClick the “Verify my email” link providedOnce you verify your email, you will then be taken to the "Opt-out of Whitepages" screen where you copy and paste the URL to the exact listing you wish to have removedEach page has its own unique web address (URL)This is how your computer locates the web page that you are trying to accessTo find the URL, go to the top of your browser and use the “People” search function for your name and click on your listingCopy that line and paste it in the removal fieldAn example of a URL is: http://www.whitepages.com/name/John-Doe/Seattle-WA/6u3wkefOnce you paste the URL into the field, you will need to verify that the listing you wish to remove is the one being displayed by clicking on "Remove this info from Whitepages"You will need to verify with a phone number in order to remove the informationThis can be theSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Complaint has not been resolved Still waiting for response from WhitePages.com Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] You misspelled his first name He uses [redacted] and shows up with his new address in Bellville, IL I think your prices are too high for me (your site is times more expensive than [redacted] .com)The reason I rejected your modified web site is because your site has no way to call or leave an mesage Your site needs a "Contact Us" linkYour current "Help" link does not provide tech support because there is no way to send a message
I am sorry to see that Mr [redacted] was not able to remove his information by following the steps in our Help sectionI was able to find his information on [redacted] and have removed it from our siteUnfortunately we are not able to guarantee a permanent removal, but we do our best to make sure that information that has previously been removed will not appear back on the siteIt isn't always perfect, but we do the best that we can
Complaint: [redacted] I am rejecting this response because: my wife's information ( [redacted] ***), was removed from their site, but mine, [redacted] ***, has STILL NOT BEEN REMOVED. If they will kindly remove my information, we will be happy.Sincerely, [redacted] ***
Thank you for providing the screenshotAgain, Ms [redacted] will have to contact [redacted] directly if she wishes to remove information from their cached resultsWhitepages has already removed the information on our site and it is no longer appearingTo remove information from [redacted] search results Ms [redacted] will have to wait for them to update their cached results or contact them directly
Complaint: [redacted] I am rejecting this response because: The picture above is clear evidence that YOU HAVE NOT removed me from Premium searches My name and listings still appear in your database When it's requested that there be a removal, that means my name does not come up in ANY search in the whitepages.com This is the second time this picture has been attached as evidence It is a simple JPG that can be opened by anyone and the Revdex.com has placed it on their website for the very purpose of you seeing it Stop making excuses and remove me completely from your database Sincerely, [redacted]
We have checked over our records again, but we do not have any listings for a [redacted] in Decatur, GA. As such, there is no further service we can provide, as all data has been removed. If you are seeing something else on our listings, you would need to send us either a screenshot or a direct link to the profile.
We have located the data in question, and have removed it from our listingsPlease allow up to hours for that suppression to propagate through our system Please note that we are not affiliated with wpcalifornia.com or wpsunnyvale.com, you would need to contact them directly for removalIn addition, If your data was removed and you see your name lingering in a blue box on Whitepages.com, that is purely a search optimization feature that redirects to our sister service, Whitepages PremiumIf you click that box, you'll find that it does not link to any active profiles for yourselfThat information is only being displayed based on what is entered into the search field.You can test this by doing a search for “Sally User” in Seattle, WashingtonThe name and location will appear in the blue box, but clicking the box will not re-direct to any active profiles for Sally User in Seattle.Our sincere apologies for any confusion or inconvenienceShould you find an **active profile**, please send us a direct URL to that profileThank you for contacting Whitepages If further concerns arise, please let us know at [email protected]
Our records show that the two charges of 29.95 that were made have been both refunded. Please check your statement to make sure that what you're seeing isn't the refund. If you're seeing something else on your statement, please send us a screenshot of the charges so we can address that accordingly.
Revdex.com:I reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey do, however, need to make technical changes to their system immediatelyJust because a customer responds to an automated email from customer support to follow up on the status of a customer submission their system shouldn't automatically reclassify the initial customer complaint as a new one and push it to the bottom of their quein addition, refusing to allow customers to reach an actual person on the telephone is totally unacceptable and they need to hire more people to accommodate customers if they're experiencing a high volume of compalints as we, the customers, didn't ask them to collect or post our personal information on their website nor did we give them permission to do so, directly or otherwise.Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: My information still appears on the premium listingPlease remove this as well Sincerely, [redacted]
We were able to locate and remove the information in question, which will now be taken off all services that we powerPlease allow up to hours for the information to disappear from our listings
I am sorry, I am not sure if this was meant to be opened againWhen searching Whitepages.com for [redacted] in Astoria, OR or when searching the address [redacted] ST Astoria, OR I do not see that we have a listing for Mr [redacted] If Mr [redacted] is seeing a listing for hi that is being provided by Whitepages.com, please provide the URL It could be that Mr [redacted] is seeing an advertisement from another company and if that is the case, he will want to contact that site directly for assistance with any removal
Hello ***, This is Steven with the Whitepages Customer Care CenterI would like to follow up with you regarding the listing you reported.I certainly want to respect your request for privacy, and I wanted to offer a deeper explanation on what information we display.If your data was removed and you see your name lingering in a blue box on Whitepages.com, that is only a search optimization feature that redirects to our sister service, Whitepages PremiumIf you click that box, you'll find that it does not link to any active profiles for yourselfThe displayed information is based on the terms entered into a search field.For example, perform a search for "Random User" in Seattle, WAA name and location will appear in a blue box, but it will not actually direct to any information.If you try this on yourself and notice any specific personal details, please reply back with the exact URL in which it is containedA member of our staff will review this and update it per your request.Alternatively, you can remove the listing by following the instructions on our site, linked here: https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit-or-r...⇄
We have located the duplicate profile requested, and we have removed itPlease allow up to hours for that removal to propagate through the systemIf other profiles arise, please send those to us so we can handle them accordingly
Hello [redacted] ,If your data was removed and you see your name lingering in a blue box on Whitepages.com, that is only a search optimization feature that redirects to our sister service, Whitepages PremiumIf you click that box, you'll find that it does not link to any active profiles for yourself The displayed information is based on the terms entered into a search field.For example, perform a search for "Random User" in Seattle, WAA name and location will appear in a blue box, but it will not actually direct to any information.If you try this on yourself and notice any specific personal details, please reply back with the exact URL in which it is containedA member of our staff will review this and update it per your request.Alternatively, you can remove the listing by following the instructions on our site, linked here: https://support.whitepages.com/hc/en-us/articles/203263794-Remove-my-listing-fro...⇄
Hello [redacted] , I'm sorry you were less than satisfied with your $Whitepages Premium trialAfter looking up your membership information, it appears as though you cancelled within the trial period, were not charged anything more afterwardsIf your credit card statement is showing additional charges that you feel should not be there, please let us know by contacting customer service at [email protected] Alternatively, please feel free to reach out to our Customer Care Team by phoneThe contact number is 1-800-991-3077, and we're available Monday-Friday, AM to PM EST and Saturday/Sunday, AM to PM EST Best Regards, Steven Whitepages Customer Service [email protected]
Complaint: [redacted] I am rejecting this response because: Whitepages responded saying that I had not tried to create an account with either of my email addresses so that I could remove my information from WhitepagesI followed their instructions which they sent to [redacted] @yahoo.comTheir instructions did not workI am a physicianIf a physician cannot remove his information from Whitepages, then how can the average consumer do so? I wish to re-open this case and will pursue it to the farthest possible lengths including legal actionI should not have to create an account in order to remove my informationI want the Revdex.com to review the instructions that Whitepages provided to me and you will see that they do not work, and are onerousSee below: To remove your profile on Whitepages and associated sites: Go to Whitepages using your computer and click on "More" and then "Remove from Directory" located in the footerIf you already have an account, please log in and skip to step To create an account, you need to provide a valid email addressWe’ll send you an email with a link to verify your email addressClick the “Verify my email” link providedOnce you verify your email, you will then be taken to the "Opt-out of Whitepages" screen where you copy and paste the URL to the exact listing you wish to have removedEach page has its own unique web address (URL)This is how your computer locates the web page that you are trying to accessTo find the URL, go to the top of your browser and use the “People” search function for your name and click on your listingCopy that line and paste it in the removal fieldAn example of a URL is: http://www.whitepages.com/name/John-Doe/Seattle-WA/6u3wkefOnce you paste the URL into the field, you will need to verify that the listing you wish to remove is the one being displayed by clicking on "Remove this info from Whitepages"You will need to verify with a phone number in order to remove the informationThis can be theSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Complaint has not been resolved Still waiting for response from WhitePages.com Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] You misspelled his first name He uses [redacted] and shows up with his new address in Bellville, IL I think your prices are too high for me (your site is times more expensive than [redacted] .com)The reason I rejected your modified web site is because your site has no way to call or leave an mesage Your site needs a "Contact Us" linkYour current "Help" link does not provide tech support because there is no way to send a message
I am sorry to see that Mr [redacted] was not able to remove his information by following the steps in our Help sectionI was able to find his information on [redacted] and have removed it from our siteUnfortunately we are not able to guarantee a permanent removal, but we do our best to make sure that information that has previously been removed will not appear back on the siteIt isn't always perfect, but we do the best that we can
Complaint: [redacted] I am rejecting this response because: my wife's information ( [redacted] ***), was removed from their site, but mine, [redacted] ***, has STILL NOT BEEN REMOVED. If they will kindly remove my information, we will be happy.Sincerely, [redacted] ***
Thank you for providing the screenshotAgain, Ms [redacted] will have to contact [redacted] directly if she wishes to remove information from their cached resultsWhitepages has already removed the information on our site and it is no longer appearingTo remove information from [redacted] search results Ms [redacted] will have to wait for them to update their cached results or contact them directly
Thank you for providing the additional information and I have removed this listing from Whitepages.com
Complaint: [redacted] I am rejecting this response because: The picture above is clear evidence that YOU HAVE NOT removed me from Premium searches My name and listings still appear in your database When it's requested that there be a removal, that means my name does not come up in ANY search in the whitepages.com This is the second time this picture has been attached as evidence It is a simple JPG that can be opened by anyone and the Revdex.com has placed it on their website for the very purpose of you seeing it Stop making excuses and remove me completely from your database Sincerely, [redacted]
Our records indicate that this matter was resolved via direct email correspondence, and that the information in question has successfully been removed
We have checked over our records again, but we do not have any listings for a [redacted] in Decatur, GA. As such, there is no further service we can provide, as all data has been removed. If you are seeing something else on our listings, you would need to send us either a screenshot or a direct link to the profile.
We have located the data in question, and have removed it from our listingsPlease allow up to hours for that suppression to propagate through our system Please note that we are not affiliated with wpcalifornia.com or wpsunnyvale.com, you would need to contact them directly for removalIn addition, If your data was removed and you see your name lingering in a blue box on Whitepages.com, that is purely a search optimization feature that redirects to our sister service, Whitepages PremiumIf you click that box, you'll find that it does not link to any active profiles for yourselfThat information is only being displayed based on what is entered into the search field.You can test this by doing a search for “Sally User” in Seattle, WashingtonThe name and location will appear in the blue box, but clicking the box will not re-direct to any active profiles for Sally User in Seattle.Our sincere apologies for any confusion or inconvenienceShould you find an **active profile**, please send us a direct URL to that profileThank you for contacting Whitepages If further concerns arise, please let us know at [email protected]
Our records show that the two charges of 29.95 that were made have been both refunded. Please check your statement to make sure that what you're seeing isn't the refund. If you're seeing something else on your statement, please send us a screenshot of the charges so we can address that accordingly.
Revdex.com:I reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey do, however, need to make technical changes to their system immediatelyJust because a customer responds to an automated email from customer support to follow up on the status of a customer submission their system shouldn't automatically reclassify the initial customer complaint as a new one and push it to the bottom of their quein addition, refusing to allow customers to reach an actual person on the telephone is totally unacceptable and they need to hire more people to accommodate customers if they're experiencing a high volume of compalints as we, the customers, didn't ask them to collect or post our personal information on their website nor did we give them permission to do so, directly or otherwise.Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: My information still appears on the premium listingPlease remove this as well Sincerely, [redacted]
We were able to locate and remove the information in question, which will now be taken off all services that we powerPlease allow up to hours for the information to disappear from our listings
I am sorry, I am not sure if this was meant to be opened againWhen searching Whitepages.com for [redacted] in Astoria, OR or when searching the address [redacted] ST Astoria, OR I do not see that we have a listing for Mr [redacted] If Mr [redacted] is seeing a listing for hi that is being provided by Whitepages.com, please provide the URL It could be that Mr [redacted] is seeing an advertisement from another company and if that is the case, he will want to contact that site directly for assistance with any removal
Hello ***, This is Steven with the Whitepages Customer Care CenterI would like to follow up with you regarding the listing you reported.I certainly want to respect your request for privacy, and I wanted to offer a deeper explanation on what information we display.If your data was removed and you see your name lingering in a blue box on Whitepages.com, that is only a search optimization feature that redirects to our sister service, Whitepages PremiumIf you click that box, you'll find that it does not link to any active profiles for yourselfThe displayed information is based on the terms entered into a search field.For example, perform a search for "Random User" in Seattle, WAA name and location will appear in a blue box, but it will not actually direct to any information.If you try this on yourself and notice any specific personal details, please reply back with the exact URL in which it is containedA member of our staff will review this and update it per your request.Alternatively, you can remove the listing by following the instructions on our site, linked here: https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit-or-r...⇄
We have located the duplicate profile requested, and we have removed itPlease allow up to hours for that removal to propagate through the systemIf other profiles arise, please send those to us so we can handle them accordingly