Whitepages respects your wishes in controlling how your information is displayedIt looks like your request has already been processed and we've found and removed any contact information associated with the persons included in your requestYou should have already received a confirmation email and within hours, these data profiles should no longer appear through our services.PLEASE NOTE: Even though this data has been removed from our current database, Whitepages occasionally updates its records with new informationWe make efforts to identify whether new information is associated with a prior listing before publishing itIn some cases however, this can result in new information added to the site - most frequently happening when someone updates their personal contact info.We make every effort to respect your request as we collect more data, but we still advise reviewing this periodically to confirm no new details are being publishedIf you do notice any listings in which contact details are displayed, please do one of the following:- Follow the opt-out instructions on our site, linked here: https://support.premium.whitepages.com/hc/en-us/articles/ [redacted] -How-do-I-remove-my-information-- Notify us by submitting a new support request with the exact URL in which your details are contained.If you notice the listing still appearing on Search Engine Result pages, please do the following:- Click the link to see if it directs you to a live siteIf the site is visible, notify us for a fix.- If the personal information does not appear when you click the link, this means the search engine is showing a cached version of the pageYou will need to follow up with the search engine provider to remove this cached information
Complaint: [redacted] I am rejecting this response because: Although my profile has been removed, my telephone number appears in "Reverse Phone" searchesPlease see the attachment.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I waited over hours as their message states, when I do an internet search on my name, my information is still on WhitePages.com In fact, they took my address from my correspondence with Revdex.com and put it on their websitePlease remove my name and ALL associated information (e.gbut not limited to: address, age, birthdate, places lived, phone numbers, SSN, family members names, etc.) from WhitePages.comSincerely, [redacted] ***
Per your request, we have put in an order to suppress this business profileIt should come off our website within ten business days.The majority of the profiles on Whitepages are provided by a data company called [redacted] that distributes them to us as well as other online directoriesThey send new information regularly and it is possible that this suppressed profile may return in the futureIn order to prevent that, we advise that you contact [redacted] directly and have them either update or remove the profile in their database.To remove information provided by [redacted] , visit http://www.expressupdate.com and follow the instructions on their websitePlease note: we cannot guarantee that information updated through [redacted] will reflect on WhitepagesWe are working hard to provide a way for businesses to add or edit information directly, but this feature is not yet available
I do see that we have received several emails from Ms***/ [redacted] and we did respond to her letting her know that we were not able to find any informationAlso, when searching for [redacted] W [redacted] ST [redacted] , [redacted] I do not see that we have you or [redacted] at that addressIf you are seeing something on the website, please provide the URL to the EXACT listing you are seeing (not the multiple results page) and we would be happy to assist you
Complaint: [redacted] I am rejecting this response because: I was not contacted directly by emailI see that the "find premium details" is still available hours later for all of usIf the data has not been deleted, please delete it Thanks,***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: First off - I do appreciate your cooperation in coordinating my requestThere seems to be two url's that reappeared which I would like removedSsee below: [redacted] in South Ozone Park NY | Whitepages www.whitepages.com/name/*- [redacted] /South-Ozone-Pa CachedFind [redacted] 's phone, address, etcon Whitepages, the most trusted online cities; Knows: [redacted] Sr., S W ***, [redacted] ***, [redacted] * You've visited this page many timesLast visit: 12/20/16AND THE SECOND URL : http://www.whitepages.com/name/*- [redacted] /Great-Ne [redacted] Thank you both for all of your kind and patience attention in this matter Sincerely, [redacted] ***
There is unfortunately no way for us to guarantee a permanent removal from Whitepages.comWe do not have that functionality availableWe do our best to try and keep information from returning to the site, but if we receive information altered then what we originally had on the site, it is possible for that to get postedI am sorry for any inconvenience, but again, we are unable to guarantee and provide a permanent removal
I am sorry to see that Ms [redacted] is having trouble updating a business listingI do see that she has contacted us originally on January 5th to update a business listingSince no information was provided at that time regarding what business she was referring to, just, "the phone number that you have listed for our company is incorrectHow do I get this fixed?", we did send back a generic set of instructionsWe have many different business listings on our site and there was no way for us to know which one she was referring toOnce Ms [redacted] responded back with the information regarding her specific business, we then referred her to Yext as well as InfoGroup (The two providers of this listing) She let us know that the changes she made with the two businesses did not work and we responded letting her know that we would look into the situation furtherI am not sure why the changes she made with Yext are not reflected on the site and again, we let her know we were looking into the situation further to find out what is happeningShe was informed of this yesterday at 8:57AM and at this time, we unfortunately still do not have this resolved
I do see that Ms [redacted] contacted Whitepages.com for the removal of her informationWe responded to her asking for the listing that she would like to have removed and the only address that was provided to us has been removed from the siteI do see that she sent us another address saying that we hadn't removed her information, but it was a completely different address then the one that was originally providedUnfortunately we had not yet reached her email as we answer all of them in the order that are received, so we did not see her request from Monday March 21st, that she had another listing to removedWe have now removed the second listing that she requested and it has been removed from Whitepages.com
Complaint: [redacted] I am rejecting this response because:This link shows up as the #search result when entering " [redacted] ***" and "Redondo Beach" into google On whitepages own site, there is no profile listing a " [redacted] ***" in Redondo Beach I was the profile for the " [redacted] ***" in redondo beach.I asked google to update this cache so that it would drop off their google searches but the request has been denied Whitepages needs to clean up this link further to remove whatever data necessary so that this can be removed by google There is no [redacted] or [redacted] listed on this link Please update this link so that it correctly shows no [redacted] in Redondo Beach[redacted] Attached is proof from google showing the denial I have resubmitted links again, but this needs to be cleaned up on Whitepages.com site before they will remove or update their cache.Sincerely, [redacted] ***
Again, the information that is being provided to Whitepages.com is being provided by another companyThe company that has the information and is distributing it to Whitepages as well as other companies is ***.comTo keep it from being published on Whitepages and other websites, you will want to contact them directly
I attempted to find the information in question, but I was unable to locate any profilesIt may be that this information was already removedIf your data was removed and you see your name lingering in a blue box on Whitepages.com, that is purely a search optimization feature that redirects to our sister service, Whitepages PremiumIf you click that box, you'll find that it does not link to any active profiles for yourselfThat information is only being displayed based on what is entered into the search field.You can test this by doing a search for “ [redacted] ***” in Seattle, WashingtonThe name and location will appear in the blue box, but clicking the box will not re-direct to any active profiles for [redacted] in Seattle.Should further questions or concerns arise, please let us know
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory tmeHowever, none of my information was removedMy husband's information was removed but the representative refused to remove mineIt was only removed on the date you indicatedThanks, Revdex.com!Sincerely, [redacted]
I do see that [redacted] has previously contact Whitepages and we have already removed the listing on their behalf and have sent a confirmation to them confirming the removal
I do see that Mr [redacted] requested to have his information, but unfortunately we had not yet reached his emailI have removed the information and it is no longer appearing from WhitepagesIn regards to any information he may be seeing in an advertisement from another company, Mr [redacted] will want to contact them directly to have information removed from their database as well as advertisements that they have on other websites
I do see that Ms [redacted] called in and spoke with MsB [redacted] here at Whitepages Premium regarding her account on March 10, MsB [redacted] explained to Ms [redacted] that she purchased a monthly membership for $that allows users to search for information on the site, but does not include any Comprehensive reportsShe then purchased a separate Comprehensive report for $(which she was refunded to her as a courtesy)MsB [redacted] explained to Ms [redacted] that she would refund her the two charges of $and help her sign up for the $subscription that includes unlimited searches as well as Comprehensive report a month; which she declinedI am sorry If Ms [redacted] was unsatisfied with her purchase, we did try to walk her through the steps that she had taken as well as what we can do to help her out moving forward with her accountIt was also explained to Ms [redacted] that since she utilized the service, we were unable to offer her a refund
Complaint: [redacted] I am rejecting this response because: I just wanted to go on record to say that the claim by the business was falseI never received any email correspondence from whitepages.com informing me of any change to the listing of my informationThe only email I received from whitepages.com was the automated response ("no-reply" email) on 7/8/informing that they received my request and would get back to me within business daysThat never happened! Also, whitepages.com claimed that my information was "suppressed"I requested that my information to be deleted from their database, not just suppressedPlease let me know the next step.Thank you [redacted]
Complaint: [redacted] Thank you for deleting all records for [redacted] ***I am rejecting this response because:Whitepages.com still has on file information for name aliases [redacted] and [redacted] ***- [redacted] Please PERMANENTLY purge all data for alias names [redacted] and [redacted] ***- [redacted] Sincerely, [redacted] ***
Whitepages respects your wishes in controlling how your information is displayedIt looks like your request has already been processed and we've found and removed any contact information associated with the persons included in your requestYou should have already received a confirmation email and within hours, these data profiles should no longer appear through our services.PLEASE NOTE: Even though this data has been removed from our current database, Whitepages occasionally updates its records with new informationWe make efforts to identify whether new information is associated with a prior listing before publishing itIn some cases however, this can result in new information added to the site - most frequently happening when someone updates their personal contact info.We make every effort to respect your request as we collect more data, but we still advise reviewing this periodically to confirm no new details are being publishedIf you do notice any listings in which contact details are displayed, please do one of the following:- Follow the opt-out instructions on our site, linked here: https://support.premium.whitepages.com/hc/en-us/articles/ [redacted] -How-do-I-remove-my-information-- Notify us by submitting a new support request with the exact URL in which your details are contained.If you notice the listing still appearing on Search Engine Result pages, please do the following:- Click the link to see if it directs you to a live siteIf the site is visible, notify us for a fix.- If the personal information does not appear when you click the link, this means the search engine is showing a cached version of the pageYou will need to follow up with the search engine provider to remove this cached information
Complaint: [redacted] I am rejecting this response because: Although my profile has been removed, my telephone number appears in "Reverse Phone" searchesPlease see the attachment.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I waited over hours as their message states, when I do an internet search on my name, my information is still on WhitePages.com In fact, they took my address from my correspondence with Revdex.com and put it on their websitePlease remove my name and ALL associated information (e.gbut not limited to: address, age, birthdate, places lived, phone numbers, SSN, family members names, etc.) from WhitePages.comSincerely, [redacted] ***
Per your request, we have put in an order to suppress this business profileIt should come off our website within ten business days.The majority of the profiles on Whitepages are provided by a data company called [redacted] that distributes them to us as well as other online directoriesThey send new information regularly and it is possible that this suppressed profile may return in the futureIn order to prevent that, we advise that you contact [redacted] directly and have them either update or remove the profile in their database.To remove information provided by [redacted] , visit http://www.expressupdate.com and follow the instructions on their websitePlease note: we cannot guarantee that information updated through [redacted] will reflect on WhitepagesWe are working hard to provide a way for businesses to add or edit information directly, but this feature is not yet available
I do see that we have received several emails from Ms***/ [redacted] and we did respond to her letting her know that we were not able to find any informationAlso, when searching for [redacted] W [redacted] ST [redacted] , [redacted] I do not see that we have you or [redacted] at that addressIf you are seeing something on the website, please provide the URL to the EXACT listing you are seeing (not the multiple results page) and we would be happy to assist you
Complaint: [redacted] I am rejecting this response because: I was not contacted directly by emailI see that the "find premium details" is still available hours later for all of usIf the data has not been deleted, please delete it Thanks,***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: First off - I do appreciate your cooperation in coordinating my requestThere seems to be two url's that reappeared which I would like removedSsee below: [redacted] in South Ozone Park NY | Whitepages www.whitepages.com/name/*- [redacted] /South-Ozone-Pa CachedFind [redacted] 's phone, address, etcon Whitepages, the most trusted online cities; Knows: [redacted] Sr., S W ***, [redacted] ***, [redacted] * You've visited this page many timesLast visit: 12/20/16AND THE SECOND URL : http://www.whitepages.com/name/*- [redacted] /Great-Ne [redacted] Thank you both for all of your kind and patience attention in this matter Sincerely, [redacted] ***
There is unfortunately no way for us to guarantee a permanent removal from Whitepages.comWe do not have that functionality availableWe do our best to try and keep information from returning to the site, but if we receive information altered then what we originally had on the site, it is possible for that to get postedI am sorry for any inconvenience, but again, we are unable to guarantee and provide a permanent removal
I am sorry to see that Ms [redacted] is having trouble updating a business listingI do see that she has contacted us originally on January 5th to update a business listingSince no information was provided at that time regarding what business she was referring to, just, "the phone number that you have listed for our company is incorrectHow do I get this fixed?", we did send back a generic set of instructionsWe have many different business listings on our site and there was no way for us to know which one she was referring toOnce Ms [redacted] responded back with the information regarding her specific business, we then referred her to Yext as well as InfoGroup (The two providers of this listing) She let us know that the changes she made with the two businesses did not work and we responded letting her know that we would look into the situation furtherI am not sure why the changes she made with Yext are not reflected on the site and again, we let her know we were looking into the situation further to find out what is happeningShe was informed of this yesterday at 8:57AM and at this time, we unfortunately still do not have this resolved
I do see that Ms [redacted] contacted Whitepages.com for the removal of her informationWe responded to her asking for the listing that she would like to have removed and the only address that was provided to us has been removed from the siteI do see that she sent us another address saying that we hadn't removed her information, but it was a completely different address then the one that was originally providedUnfortunately we had not yet reached her email as we answer all of them in the order that are received, so we did not see her request from Monday March 21st, that she had another listing to removedWe have now removed the second listing that she requested and it has been removed from Whitepages.com
Complaint: [redacted] I am rejecting this response because:This link shows up as the #search result when entering " [redacted] ***" and "Redondo Beach" into google On whitepages own site, there is no profile listing a " [redacted] ***" in Redondo Beach I was the profile for the " [redacted] ***" in redondo beach.I asked google to update this cache so that it would drop off their google searches but the request has been denied Whitepages needs to clean up this link further to remove whatever data necessary so that this can be removed by google There is no [redacted] or [redacted] listed on this link Please update this link so that it correctly shows no [redacted] in Redondo Beach[redacted] Attached is proof from google showing the denial I have resubmitted links again, but this needs to be cleaned up on Whitepages.com site before they will remove or update their cache.Sincerely, [redacted] ***
Again, the information that is being provided to Whitepages.com is being provided by another companyThe company that has the information and is distributing it to Whitepages as well as other companies is ***.comTo keep it from being published on Whitepages and other websites, you will want to contact them directly
I attempted to find the information in question, but I was unable to locate any profilesIt may be that this information was already removedIf your data was removed and you see your name lingering in a blue box on Whitepages.com, that is purely a search optimization feature that redirects to our sister service, Whitepages PremiumIf you click that box, you'll find that it does not link to any active profiles for yourselfThat information is only being displayed based on what is entered into the search field.You can test this by doing a search for “ [redacted] ***” in Seattle, WashingtonThe name and location will appear in the blue box, but clicking the box will not re-direct to any active profiles for [redacted] in Seattle.Should further questions or concerns arise, please let us know
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory tmeHowever, none of my information was removedMy husband's information was removed but the representative refused to remove mineIt was only removed on the date you indicatedThanks, Revdex.com!Sincerely, [redacted]
I do see that [redacted] has previously contact Whitepages and we have already removed the listing on their behalf and have sent a confirmation to them confirming the removal
I do see that Mr [redacted] requested to have his information, but unfortunately we had not yet reached his emailI have removed the information and it is no longer appearing from WhitepagesIn regards to any information he may be seeing in an advertisement from another company, Mr [redacted] will want to contact them directly to have information removed from their database as well as advertisements that they have on other websites
I do see that Ms [redacted] called in and spoke with MsB [redacted] here at Whitepages Premium regarding her account on March 10, MsB [redacted] explained to Ms [redacted] that she purchased a monthly membership for $that allows users to search for information on the site, but does not include any Comprehensive reportsShe then purchased a separate Comprehensive report for $(which she was refunded to her as a courtesy)MsB [redacted] explained to Ms [redacted] that she would refund her the two charges of $and help her sign up for the $subscription that includes unlimited searches as well as Comprehensive report a month; which she declinedI am sorry If Ms [redacted] was unsatisfied with her purchase, we did try to walk her through the steps that she had taken as well as what we can do to help her out moving forward with her accountIt was also explained to Ms [redacted] that since she utilized the service, we were unable to offer her a refund
Complaint: [redacted] I am rejecting this response because: I just wanted to go on record to say that the claim by the business was falseI never received any email correspondence from whitepages.com informing me of any change to the listing of my informationThe only email I received from whitepages.com was the automated response ("no-reply" email) on 7/8/informing that they received my request and would get back to me within business daysThat never happened! Also, whitepages.com claimed that my information was "suppressed"I requested that my information to be deleted from their database, not just suppressedPlease let me know the next step.Thank you [redacted]
Complaint: [redacted] Thank you for deleting all records for [redacted] ***I am rejecting this response because:Whitepages.com still has on file information for name aliases [redacted] and [redacted] ***- [redacted] Please PERMANENTLY purge all data for alias names [redacted] and [redacted] ***- [redacted] Sincerely, [redacted] ***