Complaint: [redacted] I am rejecting this response because: Your sister site, 441.com still has my address in the meta description when googling my name and city Please remove the meta description and get back to me asap.Sincerely,**
Our records show that our membership was purchased on May 18thFrom there, that subscription was never cancelled, and as such recurred for consecutive payment periods.Unfortunately, our terms of service prevent us from providing refunds for charges made outside a day periodHowever, we have cancelled your account and the most recent charge of has been refundedYou can visit our terms of service for more information regarding the re-occurring nature of our subscriptions Our apologies for any confusion
I am sorry to see that Mr [redacted] is having trouble getting his information removed from Whitepages.comI do see that we received an email on March 26, requesting to have his information removed, but unfortunately we had not yet reached the email as we answer them all in the order they are receivedI was able to find the information listed on Whitepages.com and have removed it from the site We get our information for people search results from a broad variety of publicly available information sources and third party data suppliersFor a description of our information sources, please visit our Help sectionIt is possible for new information to be added in the future, so we encourage users to visit our website periodically
Our records show that this matter was resolved via direct email correspondence, and that the charges of and were refundedIf there are further questions or concerns, please contact us at [email protected]
Whitepages does have an FAQ as well as a contact for to email Customer SupportIt can be found by clicking on "Help" in the footer of our siteWhen searching for the information on Whitepages.com, we do not see that we have a profile for [redacted] It appears that it may have already been removedIf you are seeing something on Whitepages, please provide the URL to the page or send us a screenshot showing the information so we may better assist you
I do see that back in May Mr [redacted] contacted to requesting to remove his informationWe responded back asking for the name, address and phone number if available that he wishes to remove and we never heard backWhen searching for [redacted] in [redacted] ***, [redacted] I do not see that we have a listing Again, if Mr [redacted] would like for us to remove the information for him, he will need to provide us with the information so we are able to find the listing and procuess the suppression
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you so much! Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I know that White Pages cannot now remove a listing because there is no longer a listing to removeHowever I reject their response because they did nothing to help me to remove the listingThe representative I had corespondence with through email did not seem to comprehend nor seem to care to help work work along with me I am the one that physically had to remove the URL's with my address that was incorrectly listed with my relativesI had to create an account and give White Pages my phone number in order to do this on 8/23/I removed URL's incorrectly listed with my addressI have previously had to remove listings in February of White Pages did not respond until after this complaint was closedTo reiterate, I did not receive help nor did White Pages actually remove the listings I request be removed as the listings are no longer there only due to the fact that after White Pages not responding to my removal requests, I removed them by creating an account and giving White Pages my phone number I hope that White Pages will take my and other people's privacy in consideration in the future, especially under special circumstancesI would also hope White Pages would be more responsive and make it less difficult to remove listings and not require more personal information to remove listings such as creating an account with an email and a phone number to remove a listingSafety should be their priority Sincerely,***
I am sorry, but I am unclear as to what Ms [redacted] is referring towe do not charge to remove information from Whitepages.com or any website that we powerWe provide step by step instructions in our Help section on how to remove information and none of it will ask for moneyWhitepages.com is a free websiteIf Ms [redacted] is having trouble following the steps to remove the information, please provide us a URL to the listing and we would be happy to suppress the information
We were able to locate and remove the data in questionThis information will be removed from all services that we power within hoursIf further issues, arise, please let us know at [email protected]
Complaint: [redacted] I am rejecting this response because: "Unfortunately we are not able to guarantee a permanent removal, but we do our best to make sure that information that has previously been removed will not appear back on the siteIt isn't always perfect, but we do the best that we can" This part of the response is abhorrent and unacceptableit is not difficult to make a blacklist database of names/information so that they will never be re-addedMost websites and database platforms already have such features already in existence and most ethical and competent business use database blacklists "even most email marketters won't readd you to their list after opting out and actually require an OPT IN beforehand" and reasonable privacy protections and such things would safe much grief for both millions of innocent people and costly legal trouble for your business The only reason you are not doing this is due to laziness, corruption, greed, unethical, and a desire to keep making profits at minimal expense regardless of laws, ethics or the safety and privacy of innocent peopleI will not accept my life and privacy being endangered because of the bad practices of an unethical company whom I do not consent to, have no contract with and do no business withIf my name is readded in any way to your company(s) list(s) I will be forced to escalate this to facilitate a permanent solution against your company (I.Einjunction/restraining order)Sincerely, [redacted]
I do see that we had responded on January 12th with the following response and we are still waiting for the requested information: As I've stated, our engineers are looking into why the listing was not updatedWe need information from you regarding the editions you made to the listing in order to properly investigate this matter We received an updated listing from Yext on January 8, On this listing, the number for your business is [redacted] Again, please let us know: When did you last make changes to this listing via Yext? Exactly what changes did you make? Please include the field and the updated information you entered
Complaint: [redacted] I am rejecting this response because: There is one listing that still remainsSee link below: http://www.whitepages.com/name/*- [redacted] /Great-Ne [redacted] in Great Neck NY | Whitepages www.whitepages.com/name/A- [redacted] /Great-Ne Find [redacted] 's phone, address, etcon Whitepages, the most trusted online cities; Knows: [redacted] Sr., S W ***, [redacted] ***, [redacted] * Please remove my name [redacted] from the link and this complaint will be resolved in its entirely Kind regards [redacted] ***Sincerely, [redacted] ***
This is [redacted] with the Whitepages Customer Care TeamI wanted to follow up with information regarding the listing you reported When searching for the information on Whitepages.com, we do not see that we have a profile for youIt appears that it may have already been removedIf you are seeing something on Whitepages, please provide the URL to the page or send a screenshot showing the information to [email protected], so we may better assist you.Alternatively, if you do locate a listing containing your information that you would like to remove, you can use our self-service option, available here:https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit...⇄
Per your request, we have submitted a suppression of the data in questionThis information will be off of our site within hoursIf further questions or concerns arise, please let us know
If your data was removed and you see your name lingering in a blue box on Whitepages.com, that is purely a search optimization feature that redirects to our sister service, Whitepages PremiumIf you click that box, you'll find that it does not link to any active profiles for yourselfThat information is only being displayed based on what is entered into the search field.You can test this by doing a search for “Sally User” in Seattle, WashingtonThe name and location will appear in the blue box, but clicking the box will not re-direct to any active profiles for Sally User in Seattle.Our sincere apologies for any confusion or inconvenienceShould you find an **active profile**, please send us a direct URL to that profileThank you for contacting Whitepages
Complaint: [redacted] I am rejecting this response because: it's now been days! What's taking so long? Was promised this would be corrected in days Sincerely, [redacted]
This is Steven with the Whitepages Customer Care Team, and I would like to follow up with the listing you reported.Whitepages, Incis a private company that provides an online-only directory at http://www.whitepages.com, as well as a Whitepages Premium service at http://www.premium.whitepages.comWhitepages is not affiliated with any phone company or printed “white pages” phone bookIf you have any questions about your local phone book, please contact your local telephone companyIf they do not print and distribute your local phone book, they can most likely direct you to the company that does (which is not us).When searching for the information on Whitepages.com, we do not see that we have a profile for youIt appears that it may have already been removedIf you are seeing something on Whitepages, please provide the URL to the page or send us a screenshot showing the information so we may better assist you.Alternatively, if you do locate a listing containing your information that you would like to remove, you can use our self-service option, available here:https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit...⇄
Complaint: [redacted] I am rejecting this response because: if this business successfully culled all my personal data over the last forty years including addresses, phone numbers and family members then they're more than ready to delete the product associated with my name.let's go white pages, it's time to put on your big boys pants and fix the online mess you've created if you want me to delete the product associated with my name then that will cost you $per hour for my time Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Whitepages is not accepting any responsibility for information that THEY publish on THEIR website The third party company that Whitepages is instructing me to deal with does not control the Whitepages website The Whitepages website is under the control of Whitepages, and should be removed by Whitepages without subjecting me to chase after third party companies Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Your sister site, 441.com still has my address in the meta description when googling my name and city Please remove the meta description and get back to me asap.Sincerely,**
Our records show that our membership was purchased on May 18thFrom there, that subscription was never cancelled, and as such recurred for consecutive payment periods.Unfortunately, our terms of service prevent us from providing refunds for charges made outside a day periodHowever, we have cancelled your account and the most recent charge of has been refundedYou can visit our terms of service for more information regarding the re-occurring nature of our subscriptions Our apologies for any confusion
I am sorry to see that Mr [redacted] is having trouble getting his information removed from Whitepages.comI do see that we received an email on March 26, requesting to have his information removed, but unfortunately we had not yet reached the email as we answer them all in the order they are receivedI was able to find the information listed on Whitepages.com and have removed it from the site We get our information for people search results from a broad variety of publicly available information sources and third party data suppliersFor a description of our information sources, please visit our Help sectionIt is possible for new information to be added in the future, so we encourage users to visit our website periodically
Our records show that this matter was resolved via direct email correspondence, and that the charges of and were refundedIf there are further questions or concerns, please contact us at [email protected]
Whitepages does have an FAQ as well as a contact for to email Customer SupportIt can be found by clicking on "Help" in the footer of our siteWhen searching for the information on Whitepages.com, we do not see that we have a profile for [redacted] It appears that it may have already been removedIf you are seeing something on Whitepages, please provide the URL to the page or send us a screenshot showing the information so we may better assist you
I do see that back in May Mr [redacted] contacted to requesting to remove his informationWe responded back asking for the name, address and phone number if available that he wishes to remove and we never heard backWhen searching for [redacted] in [redacted] ***, [redacted] I do not see that we have a listing Again, if Mr [redacted] would like for us to remove the information for him, he will need to provide us with the information so we are able to find the listing and procuess the suppression
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you so much! Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I know that White Pages cannot now remove a listing because there is no longer a listing to removeHowever I reject their response because they did nothing to help me to remove the listingThe representative I had corespondence with through email did not seem to comprehend nor seem to care to help work work along with me I am the one that physically had to remove the URL's with my address that was incorrectly listed with my relativesI had to create an account and give White Pages my phone number in order to do this on 8/23/I removed URL's incorrectly listed with my addressI have previously had to remove listings in February of White Pages did not respond until after this complaint was closedTo reiterate, I did not receive help nor did White Pages actually remove the listings I request be removed as the listings are no longer there only due to the fact that after White Pages not responding to my removal requests, I removed them by creating an account and giving White Pages my phone number I hope that White Pages will take my and other people's privacy in consideration in the future, especially under special circumstancesI would also hope White Pages would be more responsive and make it less difficult to remove listings and not require more personal information to remove listings such as creating an account with an email and a phone number to remove a listingSafety should be their priority Sincerely,***
I am sorry, but I am unclear as to what Ms [redacted] is referring towe do not charge to remove information from Whitepages.com or any website that we powerWe provide step by step instructions in our Help section on how to remove information and none of it will ask for moneyWhitepages.com is a free websiteIf Ms [redacted] is having trouble following the steps to remove the information, please provide us a URL to the listing and we would be happy to suppress the information
We were able to locate and remove the data in questionThis information will be removed from all services that we power within hoursIf further issues, arise, please let us know at [email protected]
Complaint: [redacted] I am rejecting this response because: "Unfortunately we are not able to guarantee a permanent removal, but we do our best to make sure that information that has previously been removed will not appear back on the siteIt isn't always perfect, but we do the best that we can" This part of the response is abhorrent and unacceptableit is not difficult to make a blacklist database of names/information so that they will never be re-addedMost websites and database platforms already have such features already in existence and most ethical and competent business use database blacklists "even most email marketters won't readd you to their list after opting out and actually require an OPT IN beforehand" and reasonable privacy protections and such things would safe much grief for both millions of innocent people and costly legal trouble for your business The only reason you are not doing this is due to laziness, corruption, greed, unethical, and a desire to keep making profits at minimal expense regardless of laws, ethics or the safety and privacy of innocent peopleI will not accept my life and privacy being endangered because of the bad practices of an unethical company whom I do not consent to, have no contract with and do no business withIf my name is readded in any way to your company(s) list(s) I will be forced to escalate this to facilitate a permanent solution against your company (I.Einjunction/restraining order)Sincerely, [redacted]
I do see that we had responded on January 12th with the following response and we are still waiting for the requested information: As I've stated, our engineers are looking into why the listing was not updatedWe need information from you regarding the editions you made to the listing in order to properly investigate this matter We received an updated listing from Yext on January 8, On this listing, the number for your business is [redacted] Again, please let us know: When did you last make changes to this listing via Yext? Exactly what changes did you make? Please include the field and the updated information you entered
Complaint: [redacted] I am rejecting this response because: There is one listing that still remainsSee link below: http://www.whitepages.com/name/*- [redacted] /Great-Ne [redacted] in Great Neck NY | Whitepages www.whitepages.com/name/A- [redacted] /Great-Ne Find [redacted] 's phone, address, etcon Whitepages, the most trusted online cities; Knows: [redacted] Sr., S W ***, [redacted] ***, [redacted] * Please remove my name [redacted] from the link and this complaint will be resolved in its entirely Kind regards [redacted] ***Sincerely, [redacted] ***
This is [redacted] with the Whitepages Customer Care TeamI wanted to follow up with information regarding the listing you reported When searching for the information on Whitepages.com, we do not see that we have a profile for youIt appears that it may have already been removedIf you are seeing something on Whitepages, please provide the URL to the page or send a screenshot showing the information to [email protected], so we may better assist you.Alternatively, if you do locate a listing containing your information that you would like to remove, you can use our self-service option, available here:https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit...⇄
Per your request, we have submitted a suppression of the data in questionThis information will be off of our site within hoursIf further questions or concerns arise, please let us know
If your data was removed and you see your name lingering in a blue box on Whitepages.com, that is purely a search optimization feature that redirects to our sister service, Whitepages PremiumIf you click that box, you'll find that it does not link to any active profiles for yourselfThat information is only being displayed based on what is entered into the search field.You can test this by doing a search for “Sally User” in Seattle, WashingtonThe name and location will appear in the blue box, but clicking the box will not re-direct to any active profiles for Sally User in Seattle.Our sincere apologies for any confusion or inconvenienceShould you find an **active profile**, please send us a direct URL to that profileThank you for contacting Whitepages
Complaint: [redacted] I am rejecting this response because: it's now been days! What's taking so long? Was promised this would be corrected in days Sincerely, [redacted]
This is Steven with the Whitepages Customer Care Team, and I would like to follow up with the listing you reported.Whitepages, Incis a private company that provides an online-only directory at http://www.whitepages.com, as well as a Whitepages Premium service at http://www.premium.whitepages.comWhitepages is not affiliated with any phone company or printed “white pages” phone bookIf you have any questions about your local phone book, please contact your local telephone companyIf they do not print and distribute your local phone book, they can most likely direct you to the company that does (which is not us).When searching for the information on Whitepages.com, we do not see that we have a profile for youIt appears that it may have already been removedIf you are seeing something on Whitepages, please provide the URL to the page or send us a screenshot showing the information so we may better assist you.Alternatively, if you do locate a listing containing your information that you would like to remove, you can use our self-service option, available here:https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit...⇄
Complaint: [redacted] I am rejecting this response because: if this business successfully culled all my personal data over the last forty years including addresses, phone numbers and family members then they're more than ready to delete the product associated with my name.let's go white pages, it's time to put on your big boys pants and fix the online mess you've created if you want me to delete the product associated with my name then that will cost you $per hour for my time Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Whitepages is not accepting any responsibility for information that THEY publish on THEIR website The third party company that Whitepages is instructing me to deal with does not control the Whitepages website The Whitepages website is under the control of Whitepages, and should be removed by Whitepages without subjecting me to chase after third party companies Sincerely, [redacted]