Hello [redacted] , In order to have your Whitepages Premium listing removed, please follow the instructions outlined in our Help Center, linked here: https://support.premium.whitepages.com/hc/en-us/articles/115002377967-How-to-Rem...⇄
We have located the data in question, and have removed it from our listingsPlease allow up to hours for that suppression to propagate through our systemIf further concerns arise, please let us know at [email protected]
Complaint: [redacted] I am rejecting this response because: Complaint: [redacted] I am rejecting this response because:Contrary to what Whitepages.com states, the removal of my name has not been doneIt is different now but shows my personal information.When you [redacted] search " [redacted] address [redacted] **" in [redacted] the following comes up as second choice listing on web page ( [redacted] | [redacted] | Whitepages www.whitepages.com/phone/1- [redacted] Whitepages Carrier: ***View full name and address for [redacted] at Whitepages [redacted] Landline in [redacted] ***, **Text Me Send [redacted] L [redacted] years old).AND for vague information under whitepages.com, My information is for sell on their websiteIt automatically takes you to Instantcheckmate.com.(IF YOU TAKE ME OUT OF YOUR DATABASE, DO NOT USED AN AFFILLIATED WEBSITE TO PROFVIT FROM SELLING MY PERSONAL INFO!)Sincerely, [redacted] *** Sincerely, [redacted] ***
Unfortunately there is no way for us to remove a listing permanentlyPeople's information can change (an individual moves, receives a new phone number, etc)We do our best to keep information from reappearing, but if we receive information and it is different then what was originally posted, it is possible for it to get listedI apologize for any inconvenience
I do see that Ms [redacted] has contacted Whitepages and we have removed the listing that was requestedPer your request, we have removed this information from our websites and it will take effect immediately.Please note that we answer requests as they come inBy submitting more than one inquiry there could be a delay in responding to your request as a new submission would put you at the back of our queue.We get our information for people search results from a broad variety of publicly available information sources, third party data suppliersFor a description of our information sources, please visit our Help sectionIt is possible for new information to be added in the future, so we encourage you to visit our website periodically
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Setting up your Caller Id is something that we have available, not something that is required if you are just wanting to claim your listing in order to removeThe display will remain on that page as long as nothing has yet been claimed letting you know that you have not done that yetIt appears that you have still not claimed your listingIf you go to www.whitepages.com, you will want to search your information and then click on the "Claim/Edit" link on the details page of your listingOnce the information is in your account, you can choose to remove it from the directory
Whitepages respects your wishes in controlling how your information is displayedI'm happy to report that we've found and removed any contact information associated with the persons included in your requestWithin hours, these data profiles should no longer appear through our servicesPlease note that Whitepages is not the only company that publishes contact information onlineIf privacy is your main concern, I recommend searching for other websites that may potentially publish personal detailsLastly, if you notice the listing still appearing on Search Engine Result pages, please do the following:- Click the link to see if it directs you to a live siteIf the site is visible, notify us for a fix.- If the personal information does not appear when you click the link, this means the search engine is showing a cached version of the pageYou will need to follow up with the search engine provider to remove this cached informationThis information typically disappears on it's own
I do see that we received an email from Ms [redacted] on Friday, November 13thWhitepages does answer emails in the order they are received and we work Monday - Friday 8am-5pm PST, so unfortunately, we had not yet reached Ms***'s emailWe do however provide online steps that Ms [redacted] could have followed to remove her information immediately so she did not have to wait for our responsePer Ms***'s request, I have removed this information from our websites and it will take effect immediatelyWe get our information for people search results from a broad variety of publicly available information sources and third party data suppliersFor a description of our information sources, please visit our Help sectionIt is possible for new information to be added in the future, so we encourage users to visit our website periodically
Complaint: [redacted] I am rejecting this response because:This response did not address the damage that has already been done to my reputation and character as described in my first email Also for them to add that other companies might be publishing the same erroneous information is no excuse or defense for them to publish it I will try and find out all the companies that are publishing this information and contact them and get them to correct the information and put in a retraction explaining the erroneous information Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:i will not accept canned response given two weeks of painful agony with this organization to remove listings and any listings associated with any of the I've provided previously to WP I will accept nothing less than remova of all of them I don't care whether it's white pages or white pages premium The premium means you can't easily remove listings through your "opt out" processNo one should have to go through his much effort to protect their privacy from a trolling company like this What upsets me most theIr purported customer service blatantly ignores requests and lies to tell you've they have been removed when they haven't after multiple times showing this Spend time productively and remove the listings by doing the right thing the first time Sincerely, [redacted]
When searching for the information on Whitepages.com, we do not see that we have a profile for youIt appears that it may have already been removedIf you are seeing something on Whitepages, please provide the URL to the page or send us a screenshot showing the information so we may better assist you.\If your data was removed and you see your name lingering in a blue box on Whitepages.com, that is purely a search optimization feature that redirects to our sister service, Whitepages PremiumIf you click that box, you'll find that it does not link to any active profiles for yourselfThat information is only being displayed based on what is entered into the search field.You can test this by doing a search for “Sally User” in Seattle, WashingtonThe name and location will appear in the blue box, but clicking the box will not re-direct to any active profiles for Sally User in Seattle.Our sincere apologies for any confusion or inconvenienceShould you find an **active profile**, please send us a direct URL to that profileThe link provided in this instance only directs to a results page for a general search for your nameThank you for contacting Whitepages
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
I am sorry, but I am not see that we have received any emails from [redacted] @gmail.comI also do not see that we have any information at [redacted] Houston TX I am not sure who Ms [redacted] contacted or if she used a different email address, but we answer all emails in the order they are received and it could be that we may have not reached her email yetIf Ms [redacted] is still seeing her information on the site please provide the URL to the listing that is being listed so we can better assist
Hello [redacted] , If you could provide us with the email associated with your account, we would be able to locate your specific account, and be better able to assist youAlternatively, please contact our Customer Care department by phoneWe can collect a partial credit card number from you to locate the accountReach us at 1-800-991-3077, available Monday-Friday, AM to PM EST and Saturday/Sunday, AM to PM EST
We’re sorry to hear that any incorrect information was listed under a business profileYour request to remove this information is currently being processed, and it should come off our website within ten business days.The majority of the profiles on Whitepages are provided by a data company called InfoGroup that distributes them to us as well as other online directoriesThey send new information regularly and it is possible that this suppressed profile may return in the futureIn order to prevent that, we advise that you contact InfoGroup directly and have them either update or remove the profile in their database.To remove information provided by InfoGroup, visit http://www.expressupdate.com and follow the instructions on their website.Please note: we cannot guarantee that information updated through InfoGroup will reflect on WhitepagesWe are working hard to provide a way for businesses to add or edit information directly, but this feature is not yet available.Whitepages is always working to improve the accuracy of the information we provideIf you do notice any incorrect details listed in the future, please also review our Help Center (support.whitepages.com) and see what options exist to support your request
Complaint: [redacted] I am rejecting this response because: A demand letter was sent by our attorney to this business July and they have had time to resolve this issueFurther, their online Help section FAQ states that they get their information from public record and there is no such public record It also states that because their information comes from public record it will likely continue to reappear This is not an acceptable response The information must be removed immediately and it must not reappear.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Not known what is meant by "profile" I had previously asked for my identifying 'NAME(S)" be removed from my phone number and it has not been removed I am requesting all identifying name(s) associated with my phone number be REMOVED as I had requested this previously in my first complaint and it was removed but now has since been added back.Sincerely, [redacted]
Without the requested information, we are unable to assist furtherUnless Ms [redacted] provides us with the information she is seeing, we cannot help her and remove informationWe have to know what the information is in order to remove it from being listed
Hello [redacted] , In order to have your Whitepages Premium listing removed, please follow the instructions outlined in our Help Center, linked here: https://support.premium.whitepages.com/hc/en-us/articles/115002377967-How-to-Rem...⇄
We have located the data in question, and have removed it from our listingsPlease allow up to hours for that suppression to propagate through our systemIf further concerns arise, please let us know at [email protected]
Complaint: [redacted] I am rejecting this response because: Complaint: [redacted] I am rejecting this response because:Contrary to what Whitepages.com states, the removal of my name has not been doneIt is different now but shows my personal information.When you [redacted] search " [redacted] address [redacted] **" in [redacted] the following comes up as second choice listing on web page ( [redacted] | [redacted] | Whitepages www.whitepages.com/phone/1- [redacted] Whitepages Carrier: ***View full name and address for [redacted] at Whitepages [redacted] Landline in [redacted] ***, **Text Me Send [redacted] L [redacted] years old).AND for vague information under whitepages.com, My information is for sell on their websiteIt automatically takes you to Instantcheckmate.com.(IF YOU TAKE ME OUT OF YOUR DATABASE, DO NOT USED AN AFFILLIATED WEBSITE TO PROFVIT FROM SELLING MY PERSONAL INFO!)Sincerely, [redacted] *** Sincerely, [redacted] ***
Unfortunately there is no way for us to remove a listing permanentlyPeople's information can change (an individual moves, receives a new phone number, etc)We do our best to keep information from reappearing, but if we receive information and it is different then what was originally posted, it is possible for it to get listedI apologize for any inconvenience
I do see that Ms [redacted] has contacted Whitepages and we have removed the listing that was requestedPer your request, we have removed this information from our websites and it will take effect immediately.Please note that we answer requests as they come inBy submitting more than one inquiry there could be a delay in responding to your request as a new submission would put you at the back of our queue.We get our information for people search results from a broad variety of publicly available information sources, third party data suppliersFor a description of our information sources, please visit our Help sectionIt is possible for new information to be added in the future, so we encourage you to visit our website periodically
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: my info is on your site please remove it from your database.Sincerely, [redacted]
Setting up your Caller Id is something that we have available, not something that is required if you are just wanting to claim your listing in order to removeThe display will remain on that page as long as nothing has yet been claimed letting you know that you have not done that yetIt appears that you have still not claimed your listingIf you go to www.whitepages.com, you will want to search your information and then click on the "Claim/Edit" link on the details page of your listingOnce the information is in your account, you can choose to remove it from the directory
Whitepages respects your wishes in controlling how your information is displayedI'm happy to report that we've found and removed any contact information associated with the persons included in your requestWithin hours, these data profiles should no longer appear through our servicesPlease note that Whitepages is not the only company that publishes contact information onlineIf privacy is your main concern, I recommend searching for other websites that may potentially publish personal detailsLastly, if you notice the listing still appearing on Search Engine Result pages, please do the following:- Click the link to see if it directs you to a live siteIf the site is visible, notify us for a fix.- If the personal information does not appear when you click the link, this means the search engine is showing a cached version of the pageYou will need to follow up with the search engine provider to remove this cached informationThis information typically disappears on it's own
I do see that we received an email from Ms [redacted] on Friday, November 13thWhitepages does answer emails in the order they are received and we work Monday - Friday 8am-5pm PST, so unfortunately, we had not yet reached Ms***'s emailWe do however provide online steps that Ms [redacted] could have followed to remove her information immediately so she did not have to wait for our responsePer Ms***'s request, I have removed this information from our websites and it will take effect immediatelyWe get our information for people search results from a broad variety of publicly available information sources and third party data suppliersFor a description of our information sources, please visit our Help sectionIt is possible for new information to be added in the future, so we encourage users to visit our website periodically
Complaint: [redacted] I am rejecting this response because:This response did not address the damage that has already been done to my reputation and character as described in my first email Also for them to add that other companies might be publishing the same erroneous information is no excuse or defense for them to publish it I will try and find out all the companies that are publishing this information and contact them and get them to correct the information and put in a retraction explaining the erroneous information Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:i will not accept canned response given two weeks of painful agony with this organization to remove listings and any listings associated with any of the I've provided previously to WP I will accept nothing less than remova of all of them I don't care whether it's white pages or white pages premium The premium means you can't easily remove listings through your "opt out" processNo one should have to go through his much effort to protect their privacy from a trolling company like this What upsets me most theIr purported customer service blatantly ignores requests and lies to tell you've they have been removed when they haven't after multiple times showing this Spend time productively and remove the listings by doing the right thing the first time Sincerely, [redacted]
When searching for the information on Whitepages.com, we do not see that we have a profile for youIt appears that it may have already been removedIf you are seeing something on Whitepages, please provide the URL to the page or send us a screenshot showing the information so we may better assist you.\If your data was removed and you see your name lingering in a blue box on Whitepages.com, that is purely a search optimization feature that redirects to our sister service, Whitepages PremiumIf you click that box, you'll find that it does not link to any active profiles for yourselfThat information is only being displayed based on what is entered into the search field.You can test this by doing a search for “Sally User” in Seattle, WashingtonThe name and location will appear in the blue box, but clicking the box will not re-direct to any active profiles for Sally User in Seattle.Our sincere apologies for any confusion or inconvenienceShould you find an **active profile**, please send us a direct URL to that profileThe link provided in this instance only directs to a results page for a general search for your nameThank you for contacting Whitepages
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
I am sorry, but I am not see that we have received any emails from [redacted] @gmail.comI also do not see that we have any information at [redacted] Houston TX I am not sure who Ms [redacted] contacted or if she used a different email address, but we answer all emails in the order they are received and it could be that we may have not reached her email yetIf Ms [redacted] is still seeing her information on the site please provide the URL to the listing that is being listed so we can better assist
Hello [redacted] , If you could provide us with the email associated with your account, we would be able to locate your specific account, and be better able to assist youAlternatively, please contact our Customer Care department by phoneWe can collect a partial credit card number from you to locate the accountReach us at 1-800-991-3077, available Monday-Friday, AM to PM EST and Saturday/Sunday, AM to PM EST
We’re sorry to hear that any incorrect information was listed under a business profileYour request to remove this information is currently being processed, and it should come off our website within ten business days.The majority of the profiles on Whitepages are provided by a data company called InfoGroup that distributes them to us as well as other online directoriesThey send new information regularly and it is possible that this suppressed profile may return in the futureIn order to prevent that, we advise that you contact InfoGroup directly and have them either update or remove the profile in their database.To remove information provided by InfoGroup, visit http://www.expressupdate.com and follow the instructions on their website.Please note: we cannot guarantee that information updated through InfoGroup will reflect on WhitepagesWe are working hard to provide a way for businesses to add or edit information directly, but this feature is not yet available.Whitepages is always working to improve the accuracy of the information we provideIf you do notice any incorrect details listed in the future, please also review our Help Center (support.whitepages.com) and see what options exist to support your request
Complaint: [redacted] I am rejecting this response because: A demand letter was sent by our attorney to this business July and they have had time to resolve this issueFurther, their online Help section FAQ states that they get their information from public record and there is no such public record It also states that because their information comes from public record it will likely continue to reappear This is not an acceptable response The information must be removed immediately and it must not reappear.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Not known what is meant by "profile" I had previously asked for my identifying 'NAME(S)" be removed from my phone number and it has not been removed I am requesting all identifying name(s) associated with my phone number be REMOVED as I had requested this previously in my first complaint and it was removed but now has since been added back.Sincerely, [redacted]
Without the requested information, we are unable to assist furtherUnless Ms [redacted] provides us with the information she is seeing, we cannot help her and remove informationWe have to know what the information is in order to remove it from being listed