Our Premium service was created several months after your initial data removal requestWe have located the new data in question, and have removed it from our listingsPlease allow up to hours for that suppression to propagate through our systemIf further concerns arise, please let us know at [email protected]
Hello [redacted] ,This is Steven with the Whitepages Customer Care Team.Whitepages respects your wishes in controlling how your information is displayed. I'm happy to report that we've found and removed any contact information associated with the persons included in your request. Within 24 hours, these... data profiles should no longer appear through our services. **PLEASE NOTE: [redacted] Even though this data has been removed from our current database, Whitepages occasionally updates its records with new information. We make efforts to identify whether new information is associated with a prior listing before publishing it. In some cases however, this can result in new information added to the site - most frequently happening when someone updates their personal contact info. We make every effort to respect your request as we collect more data, but we still advise reviewing this periodically to confirm no new details are being published. If you do notice any listings in which contact details are displayed, please do one of the following:- Follow the opt-out instructions on our site, linked here: https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit-or-r...⇄ Notify us by submitting a new support request with the exact URL in which your details are contained.If you notice the listing still appearing on Search Engine Result pages, please do the following:- Click the link to see if it directs you to a live site. If the site is visible, notify us for a fix.- If the personal information does not appear when you click the link, this means the search engine is showing a cached version of the page. You will need to follow up with the search engine provider to remove this cached information.
I do see that Mr [redacted] contact Whitepages Premium on Saturday the 12th - twice as well as Sunday the 13th of DecemberWhitepages Premium Support is not in office on weekends and because of that, Mr [redacted] was contacted back on Monday the 14th of Decemer with the following response: Thank you so much for your patienceWe apologize that you were not able to reach us by phoneWe are available Mon thru Fri, am to pm PSTAny other time, we welcome your email correspondence Tickets are answered in the order in which they are received Whitepages offers two servicesWhitepages.com is a free online directory, allowing users to find and connect with people and businessesAll Whitepages directory searches can be performed at Whitepages.com Whitepages Premium, found at premium.whitepages.com, is a separate, paid service that offers Comprehensive Data ReportsInformation provided in reports includes Current Contact Details, Aliases, Past Addresses, Criminal Offenses, and more when applicable.We apologize that there was any confusion in your purchasing process For the option you selected, the website states that you will be billed "$Today"Longer subscriptions offer more valueA 12-month subscription, is billed all at once, for a value of $a monthThis is in contrast to a one-month subscription, which costs $29.95.Similarly, if you purchase a 12-issue magazine subscription, you are billed the total amount for all issues, not one issue per month Before completing your purchase on our site, you acknowledged that "Whitepages is not a consumer reporting agency as defined by the Fair Credit Reporting Act." For more information on the Fair Credit Reporting Act, please click [here}(https://premium.whitepages.com/help#fcra) Thank you for using Whitepages Premium I do see that on 12/a chargeback was submitted by Mr [redacted] 's bank in the amount of $and it was processed on 12/
Complaint: [redacted] I am rejecting this response because: My hopefully canceled account is with Whitepages Pro not Whitepages Premier My understanding is that they are part of the same company Whitepages Inc Please look for my account in the Whitepages Pro database Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Whitepages respects your wishes in controlling how your information is displayedSo that we can locate and remove your listing for you, please send an email to [email protected] with the following information:- The exact URL/web address in which your information is contained- The full name as it appears on the listing- The phone number as it appears on the listing- The address as it appears on the listing
Complaint: [redacted] I am rejecting this response because: You are still displaying ads on http://www.whitepages.com/name/ [redacted] I want all the "court records, public records, driving records, bankruptcy records, birth, death, marriage, and divorce By leaving that information there, it appears to someone reading the page that I have these types of records! Please remove the page entirely Sincerely, [redacted]
Hello, This is Steven with the Whitepages Customer Care TeamI'd like to follow up with you regarding the listing you reportedWhitepages respects your wishes in controlling how your information is displayedCurrently, there are no options for updating or editing listings related to a specific personWe are constantly updating features on our site, and this may be a possibility in the futureIn the meanwhile, I wanted to let you know which support options are available:- We can leave the listing visibleWe do frequently update our database with new information as we source itThis means it could automatically correct itself in the future- We can remove the listing from the siteIf that's the case, please reply back with the exact URL in which your information is visible.Let us know which option works best for you, and we'll be happy to assist.For your convenience, we've also set up a self-service option on our websitePlease follow the opt-out instructions, linked here: https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit-or-r...⇄
When searching for the information on Whitepages.com, we do not see that we have a profile for youIt appears that it may have already been removedIf you are seeing something on Whitepages, please provide the URL to the page or send us a screenshot showing the information so we may better assist you.Thank you for contacting Whitepages
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I have already verified my email and my phone number for this companyDirectly after verifying this information on their site it takes you to another page that then asks for you to link to your facebook or linked in profileThe verification email they sent me said nothing about me having to put in my social profiles so why they're site asked for it I don't knowI sent an email to this company multiple times informing them of this situation and they still continue to ask me to do something I have already done which was to verify email and phone numberI could not get any further than that because as I've told them for the millionth time it won't go any further after verifying my number because it asks for my social profile information which I REFUSE to doWhy they just can't remove my information after seeing that they're site is not working as they think it is is beyond meI just want my information gone.Sincerely, [redacted] ***
Our sincere apologies, but as that 30 day cycle is how often we update our listings, we do not have a way to expedite that process. However, searching for [redacted] ***, Dallas, TX, it seems that the incorrect listing for the IRS office has already been removed.If you have further legal inquiries, you would need to send those to [email protected]. Our apologies for any inconvenience.
When searching for the information on Whitepages.com, we do not see that we have a profile for you (even when clicking on the link provided)It appears that it may have already been removedIf you are seeing something on Whitepages, please provide the URL to the page or send us a screenshot showing the information so we may better assist you
I do see that we responded on Tuesday, February 2nd with the following response: Per your request, we have put in an order to suppress this business profileIt should come off our website within ten business days The majority of the profiles on Whitepages are provided by a data company called InfoGroup that distributes them to us as well as other online directoriesThey send new information regularly and it is possible that this suppressed profile may return in the futureIn order to prevent that, we advise that you contact InfoGroup directly and have them either update or remove the profile in their database To remove information provided by InfoGroup, visit http://www.expressupdate.com and follow the instructions on their website Please note: we cannot guarantee that information updated through InfoGroup will reflect on WhitepagesWe are working hard to provide a way for businesses to add or edit information directly, but this feature is not yet available As stated above, it can take up to business days for the listing to be removed from the siteL Ohl was also instructed to contact the provider of the business listing, Infogroup, to remove the information from their database as wellAgain, we have submitted this for removal on our end and it can take up to business days for the information to be removed from the site
Complaint: [redacted] I am rejecting this response because:Whitepages.com continues to be dubious in their dealingsI went to the said third party supplying them with business information; Express UpdateHere is the search result for my business, Crest Clinic: http://www.expressupdate.com/search?query= [redacted] They have my correct business phone number on their websiteBesides, I don't care who supplied who with what! Whitepages.com is acting like a tough guy in a bad neighborhood who specializes in buying stolen property, but when the police arrives, would like to point fingers at the street gangs selling to himWhitepages.com is a shameless organizationIf they have any ounce of integrity, they would remove my cellphone number from public viewIt is their website and they are responsible for whatever is posted there! No decent organization refers people to a third party for what they post on their websiteMy business doesn't, and I don't think Revdex.com doesSimply put, Whitepages.com needs to be probed Sincerely, [redacted] , MD
I am sorry that Ms [redacted] was having trouble when attempting to remove her information from Whitepages.comI was able to find the listing and per her request, we have removed this information from our websites and it will take effect immediatelyWhitepages strives to use data for good and to give each individual a real identity in the digital ageWe get our information for people search results from a broad variety of publicly available information sources and third party data suppliersFor a description of our information sources, please visit our Help sectionIt is possible for new information to be added in the future, so we encourage users to visit our website periodically
I do not see that we have a listing for [redacted] in Elkridge, MDIf there is another location for [redacted] other then the information provided through the Revdex.com we will need that address in order to remove the information from Whitepages
Complaint: [redacted] I am rejecting this response because: My personal information is still listed on their website Nothing has been doneI would like my information and my families information removed permanently from their site Sincerely, [redacted]
Per your request, we have removed this information from our websites and it will take effect immediatelyWe get our information for people search results from a broad variety of publicly available information sources, third party data suppliersFor a description of our information sources, please visit our Help sectionIt is possible for new information to be added in the future, so we encourage you to visit our website periodically
Checking over our records, we do not have any listings currently for [redacted] in [redacted] .If your data was removed and you see your name lingering in a blue box on Whitepages.com, that is purely a search optimization feature that redirects to our sister service, Whitepages PremiumIf you click that box, you'll find that it does not link to any active profiles for yourselfThat information is only being displayed based on what is entered into the search field.You can test this by doing a search for “Sally User” in Seattle, WashingtonThe name and location will appear in the blue box, but clicking the box will not re-direct to any active profiles for Sally User in Seattle.Our sincere apologies for any confusion or inconvenienceShould you find an **active profile**, please send us a direct URL to that profileThank you for contacting Whitepages
Our Premium service was created several months after your initial data removal requestWe have located the new data in question, and have removed it from our listingsPlease allow up to hours for that suppression to propagate through our systemIf further concerns arise, please let us know at [email protected]
Hello [redacted] ,This is Steven with the Whitepages Customer Care Team.Whitepages respects your wishes in controlling how your information is displayed. I'm happy to report that we've found and removed any contact information associated with the persons included in your request. Within 24 hours, these... data profiles should no longer appear through our services. **PLEASE NOTE: [redacted] Even though this data has been removed from our current database, Whitepages occasionally updates its records with new information. We make efforts to identify whether new information is associated with a prior listing before publishing it. In some cases however, this can result in new information added to the site - most frequently happening when someone updates their personal contact info. We make every effort to respect your request as we collect more data, but we still advise reviewing this periodically to confirm no new details are being published. If you do notice any listings in which contact details are displayed, please do one of the following:- Follow the opt-out instructions on our site, linked here: https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit-or-r...⇄ Notify us by submitting a new support request with the exact URL in which your details are contained.If you notice the listing still appearing on Search Engine Result pages, please do the following:- Click the link to see if it directs you to a live site. If the site is visible, notify us for a fix.- If the personal information does not appear when you click the link, this means the search engine is showing a cached version of the page. You will need to follow up with the search engine provider to remove this cached information.
I do see that Mr [redacted] contact Whitepages Premium on Saturday the 12th - twice as well as Sunday the 13th of DecemberWhitepages Premium Support is not in office on weekends and because of that, Mr [redacted] was contacted back on Monday the 14th of Decemer with the following response: Thank you so much for your patienceWe apologize that you were not able to reach us by phoneWe are available Mon thru Fri, am to pm PSTAny other time, we welcome your email correspondence Tickets are answered in the order in which they are received Whitepages offers two servicesWhitepages.com is a free online directory, allowing users to find and connect with people and businessesAll Whitepages directory searches can be performed at Whitepages.com Whitepages Premium, found at premium.whitepages.com, is a separate, paid service that offers Comprehensive Data ReportsInformation provided in reports includes Current Contact Details, Aliases, Past Addresses, Criminal Offenses, and more when applicable.We apologize that there was any confusion in your purchasing process For the option you selected, the website states that you will be billed "$Today"Longer subscriptions offer more valueA 12-month subscription, is billed all at once, for a value of $a monthThis is in contrast to a one-month subscription, which costs $29.95.Similarly, if you purchase a 12-issue magazine subscription, you are billed the total amount for all issues, not one issue per month Before completing your purchase on our site, you acknowledged that "Whitepages is not a consumer reporting agency as defined by the Fair Credit Reporting Act." For more information on the Fair Credit Reporting Act, please click [here}(https://premium.whitepages.com/help#fcra) Thank you for using Whitepages Premium I do see that on 12/a chargeback was submitted by Mr [redacted] 's bank in the amount of $and it was processed on 12/
Complaint: [redacted] I am rejecting this response because: My hopefully canceled account is with Whitepages Pro not Whitepages Premier My understanding is that they are part of the same company Whitepages Inc Please look for my account in the Whitepages Pro database Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Whitepages respects your wishes in controlling how your information is displayedSo that we can locate and remove your listing for you, please send an email to [email protected] with the following information:- The exact URL/web address in which your information is contained- The full name as it appears on the listing- The phone number as it appears on the listing- The address as it appears on the listing
Complaint: [redacted] I am rejecting this response because: You are still displaying ads on http://www.whitepages.com/name/ [redacted] I want all the "court records, public records, driving records, bankruptcy records, birth, death, marriage, and divorce By leaving that information there, it appears to someone reading the page that I have these types of records! Please remove the page entirely Sincerely, [redacted]
Hello, This is Steven with the Whitepages Customer Care TeamI'd like to follow up with you regarding the listing you reportedWhitepages respects your wishes in controlling how your information is displayedCurrently, there are no options for updating or editing listings related to a specific personWe are constantly updating features on our site, and this may be a possibility in the futureIn the meanwhile, I wanted to let you know which support options are available:- We can leave the listing visibleWe do frequently update our database with new information as we source itThis means it could automatically correct itself in the future- We can remove the listing from the siteIf that's the case, please reply back with the exact URL in which your information is visible.Let us know which option works best for you, and we'll be happy to assist.For your convenience, we've also set up a self-service option on our websitePlease follow the opt-out instructions, linked here: https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit-or-r...⇄
When searching for the information on Whitepages.com, we do not see that we have a profile for youIt appears that it may have already been removedIf you are seeing something on Whitepages, please provide the URL to the page or send us a screenshot showing the information so we may better assist you.Thank you for contacting Whitepages
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I have already verified my email and my phone number for this companyDirectly after verifying this information on their site it takes you to another page that then asks for you to link to your facebook or linked in profileThe verification email they sent me said nothing about me having to put in my social profiles so why they're site asked for it I don't knowI sent an email to this company multiple times informing them of this situation and they still continue to ask me to do something I have already done which was to verify email and phone numberI could not get any further than that because as I've told them for the millionth time it won't go any further after verifying my number because it asks for my social profile information which I REFUSE to doWhy they just can't remove my information after seeing that they're site is not working as they think it is is beyond meI just want my information gone.Sincerely, [redacted] ***
Our sincere apologies, but as that 30 day cycle is how often we update our listings, we do not have a way to expedite that process. However, searching for [redacted] ***, Dallas, TX, it seems that the incorrect listing for the IRS office has already been removed.If you have further legal inquiries, you would need to send those to [email protected]. Our apologies for any inconvenience.
When searching for the information on Whitepages.com, we do not see that we have a profile for you (even when clicking on the link provided)It appears that it may have already been removedIf you are seeing something on Whitepages, please provide the URL to the page or send us a screenshot showing the information so we may better assist you
I do see that we responded on Tuesday, February 2nd with the following response: Per your request, we have put in an order to suppress this business profileIt should come off our website within ten business days The majority of the profiles on Whitepages are provided by a data company called InfoGroup that distributes them to us as well as other online directoriesThey send new information regularly and it is possible that this suppressed profile may return in the futureIn order to prevent that, we advise that you contact InfoGroup directly and have them either update or remove the profile in their database To remove information provided by InfoGroup, visit http://www.expressupdate.com and follow the instructions on their website Please note: we cannot guarantee that information updated through InfoGroup will reflect on WhitepagesWe are working hard to provide a way for businesses to add or edit information directly, but this feature is not yet available As stated above, it can take up to business days for the listing to be removed from the siteL Ohl was also instructed to contact the provider of the business listing, Infogroup, to remove the information from their database as wellAgain, we have submitted this for removal on our end and it can take up to business days for the information to be removed from the site
Complaint: [redacted] I am rejecting this response because:Whitepages.com continues to be dubious in their dealingsI went to the said third party supplying them with business information; Express UpdateHere is the search result for my business, Crest Clinic: http://www.expressupdate.com/search?query= [redacted] They have my correct business phone number on their websiteBesides, I don't care who supplied who with what! Whitepages.com is acting like a tough guy in a bad neighborhood who specializes in buying stolen property, but when the police arrives, would like to point fingers at the street gangs selling to himWhitepages.com is a shameless organizationIf they have any ounce of integrity, they would remove my cellphone number from public viewIt is their website and they are responsible for whatever is posted there! No decent organization refers people to a third party for what they post on their websiteMy business doesn't, and I don't think Revdex.com doesSimply put, Whitepages.com needs to be probed Sincerely, [redacted] , MD
I am sorry that Ms [redacted] was having trouble when attempting to remove her information from Whitepages.comI was able to find the listing and per her request, we have removed this information from our websites and it will take effect immediatelyWhitepages strives to use data for good and to give each individual a real identity in the digital ageWe get our information for people search results from a broad variety of publicly available information sources and third party data suppliersFor a description of our information sources, please visit our Help sectionIt is possible for new information to be added in the future, so we encourage users to visit our website periodically
I do not see that we have a listing for [redacted] in Elkridge, MDIf there is another location for [redacted] other then the information provided through the Revdex.com we will need that address in order to remove the information from Whitepages
Complaint: [redacted] I am rejecting this response because: My personal information is still listed on their website Nothing has been doneI would like my information and my families information removed permanently from their site Sincerely, [redacted]
Per your request, we have removed this information from our websites and it will take effect immediatelyWe get our information for people search results from a broad variety of publicly available information sources, third party data suppliersFor a description of our information sources, please visit our Help sectionIt is possible for new information to be added in the future, so we encourage you to visit our website periodically
Checking over our records, we do not have any listings currently for [redacted] in [redacted] .If your data was removed and you see your name lingering in a blue box on Whitepages.com, that is purely a search optimization feature that redirects to our sister service, Whitepages PremiumIf you click that box, you'll find that it does not link to any active profiles for yourselfThat information is only being displayed based on what is entered into the search field.You can test this by doing a search for “Sally User” in Seattle, WashingtonThe name and location will appear in the blue box, but clicking the box will not re-direct to any active profiles for Sally User in Seattle.Our sincere apologies for any confusion or inconvenienceShould you find an **active profile**, please send us a direct URL to that profileThank you for contacting Whitepages