Viral Style, LLC

Excellent, high quality T-shirt! Highly pleased...will be a Christmas gift for our son. ~~ There was a slight glitch in my order originally but was quickly & professionally corrected in a very timely manner. Very quick response from their Support team member, Preston. :)

Great company! Great communication! Great value!
Carlos D was very courteous and professional, a pleasure talking with him.

I am a Breast Cancer Survivor. During my treatments and every office visit to the different appointments my husband was right by by side. When I saw the shirt on face book I knew I had to have one. The service I received from Viral Style was awesome. thank you.

Nahom D. did such a great work helping me with my issues in Viral Style, quick and safe about he said, thank you so much.

Brittany fixed my shirt order. I accidentally ordered a large when I needed a medium and she changed it for me, and was a great help!

Steffan M. and Viral Style, LLC are an excellent company. They are quick to respond to orders and questions and very helpful. Shipments are fast and quality is excellent. I highly recommend this company!

I am very satisfied with the service on my order ; a quick and efficient solution was submitted; highly motivated person, a credit to the company... it was a pleasure doing business with such people.... keep calm and carry on that way...thanks again

I received a package in the mail from your company and to my surprise it was a awesome Denver Broncos hoodie. I am not sure who sent it to me, must of been a family member or a friend who knows I am a huge Broncos fan. The hoodie was a great design and I will be looking into your company for more products.

When I needed assistance with my order Preston was very helpful. Not only did he respond quickly, but was also very pleasant. Thank you for the tank top as well. I am very happy with the merchandise I have received so far, and look forward to receiving the rest of my order.

Sincerely,

[redacted]

Josh was very helpful in address the issue of a late delivery on a product with a guaranteed delivery date. Quick response and an understanding of the issue were very appreciated.

I ordered a tshirt november 3 2016. Today is the 29 of november and cannot get a hold of anyone to request info about my order. I called the number they provide but they keep me on the line for 10 min approx. and them its disconnected. I wanted to chat with a customer service person about my order because that is an option also but it doesnt take you to the chat. I emailed them and left message also.

Excellent customer service!!! When I first received my shirt from Viralstyle, the print was unclear. The color print had run heavy and the art of the shirt was vaguely resembling the image I was supposed to see, but it was obvious it was not printed correctly. I contacted their customer service and was lucky enough to get Shayleen as my CS representative. She requested that I take a photo of the shirt and send it to her. And it was as easy as that. She saw the photo and immediately responded to me stating that this was not up to their standards and a new shirt would be sent to me asap. With no further charge to me. And I did not even have to hassle with returning the defective shirt with the bad print. It might have been the easiest customer service exchange I have ever experienced. Thank you, Shayleen for making the experience smooth and painless.

Thank you Viral Style and Frankie especially.
I ordered my jumper and it arrived exactly as described and in a timely fashion. I did get a little panicky but sent an email which was responded to immediately. It's good-quality, I hope to deal with you guys again soon thanks [redacted]

I originally got the wrong order in error, but with the help of your great team, specifically, Gabrielle, I was very pleased with the efficient and courteous help. I just received my t-shirt yesterday and am very satisfied! I will not hesitate to order from Viralstyle in the future. Thank you!

Amazing customer service! Unfortunately I had to cancel my order and I've never dealt with a quicker response. Very pleasant and prompt... Will definitely recommend Viral Style to friends and family in the near future.

Even though my review of this company is 'positive', I need to note that my experience was not without flaws. The reason I'm rating it as 'positive' will be explained below:

I placed my order for an item a few weeks ago. The day my order was placed, my card was charged. (I used Amazon payments.) I wrote the company and asked them why my card was charged, when it states on their website that my card would NOT be charged, and was given the explanation that Amazon / Paypal can't 'hold' charges. So, after some arm twisting, I finally got them to confirm to me that my payment would be refunded if the campaign quota was not met. So, I decided to wait and see.

The campaign only met 3 of 10 orders. So, when I checked on the status, I noticed the campaign had started for another 10 days with no orders placed. I waited a few days to see if my refund would post and it did not. It was only then that I contacted Amazon payments and demanded a refund for an item that I did not only get, but also was charged on the very first day of submitting an order. Amazon then told me that they would refund my payment.

After a day or two, I noticed the refund had not posted. So, I contacted the business and asked them how long it would take. While waiting for their response, I got a confirmation that my order HAD SHIPPED. (When I tried to check the status of it, it kept telling me 'order not found.') When they replied to my original question of the money and how long it would take to refund, they informed me that the seller of the item had decided to go ahead and complete the order and this is why the item was shipped to me, even though the campaign did not complete. Shortly after this, my refund posted to my account. Since the order was processed, I did the right thing and I RETURNED the item to them when it arrived, since I had technically paid for it at this point. (I don't believe in keeping something I did not pay for.) So, in the end, they got to keep their item and I got my refund.

My biggest issue with my transaction was the fact that I felt what was being told to me on the website (in terms of how transactions, payments, campaigns, etc) was not playing out as it was being presented to me. This raised some serious red flags and I started to feel like I had been scammed money. If I had been presented with the correct information on how a campaign can play out, then I would not have felt that way. I urged this company to please take a look at their FAQ section and strongly reconsider changing some of the items on there to match better what was being relayed to me.

The reason I'm rating this a 'positive' experience is that during this time, their communication with me and willingness to resolve my complaints with them were very well accepted. They had refunded me my money, even knowing that they were still going to send me an item, and to me, that speaks volumes of them trying to satisfy me, the customer, with a legitimate complaint. They could have brushed me off and kept my money, but they did not do this. (And I have to admit, my original e-mails to them were on the more hostile side, as I was very upset with how the campaign was playing out.)

I do believe (despite my original thoughts) that this IS a legitimate company and as one reviewer had stated, it would appear that they are fairly new, have grown overnight and are struggling to keep up with the growth of their business. I'm not sure I can honestly say I would highly recommend them to someone that I know, but I do have praise for them for taking care and satisfying me, the customer, when they had every right to tell me to take a walk. So, kudos to them on their customer service. :)

Just had, ultimately, successful dealings with Viralstyle having ordered an I'M RETIRED tee shirt as a gift for my friend and neighbour, who is taking early retirement. Initially there was some confusion with a guy who lived in the States, (I live in UK), with the same name. ANYWAY, after much to-ing and fro-ing of emails and some amazing detective work by BRITTNEY M, the problem was resolved and I received bmy tee, in full working order today, SO, in the words of that great Austrian-American......."I'LL BE BACK"
Thanx again, Miles .

I had an issue with a shirt I purchased, contacted Viral Style and with in less then a week Brittney had a new shirt out to me. Finally a company that stands by their product.

I recently had the opportunity to do business with Viralstyle.com My sister had sent me a link to a T-shirt that someone had created that had our family surname on it. Now being that we have a very uncommon surname ([redacted]), and our family reunion being on June 11th, we thought it would be a perfect opportunity to buy one to wear to the reunion and then a group of us were going to purchase several to be raffle prizes. Well when I ordered mine I discovered that their time frame needed to process and print up my shirt wasn't going to meet my time frame so I needed to cancel my ordef. I contacted their customer service department via email right away since it was after hours, it was also coming up on memorial day weekend. They responded to me promptly on Friday, a gentleman named Steffan M, and he handled the entire thing from start to finish without incident and by Tuesday morning my money was refunded and we were all good. I would highly recommend this company. I've not seen the finished product so I can't vouch for that, but they're an honest firm and that's very important to me.

These guys were awesome. I had a small delay on getting sweater but they kept up with me and help track down my package. Thank you soon much. I now have what's now my favorite sweater . I hope I can order again soon . thanks again !