On 07/30/16, Mrs. [redacted] went through AcceptanceNow to purchase the Atlantic Camel Massage Rocker Recliner. The merchandise was picked up 08/02/16.I have reached out to the store and spoke with the Store Manager who advised me Mrs. [redacted] has an even exchange scheduled for her Recliner. Value...
City Furniture has no legal right to exchange, refund or alter an AcceptanceNow contract. Mrs. [redacted] will need to contact an AcceptanceNow representative at ###-###-#### or by mail at [redacted] Dr, [redacted], TX [redacted].I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####
After reviewing Ms. [redacted]’s complaint I have located her invoice and verified the item she was looking to purchase was dropped from our inventory but the system was showing we had some still available in the warehouse. Unfortunately there was a glitch in the system causing confusion on if the...
dinette set was available for the delivery. I noticed Ms. [redacted] has cancelled her order for a full refund; I do apologize for the inconvenience this has caused Ms. [redacted]. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 11/29/16, Ms. [redacted] purchased the Marisol Charcoal Sofa, and the Reflection Cocktail table. The Sofa was delivered to Ms. [redacted]’s residence on 12/27/16.I have made contact with the Manager who has compensated Ms. [redacted] an additional $100 back to her form of payment. Unfortunately Ms....
[redacted]’s table is out of stock until the end of January and there is no way we can have a table delivered any sooner. If the date changes and Value City furniture gets the table sooner then we will contact Ms. [redacted] directly. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 01/09/2013 Ms. [redacted] purchased the Larson 3-piece power home theater set. The merchandise was delivered to Ms. [redacted] residence on 01/12/2013. On 12/29/2014, Ms. [redacted] notified store personnel regarding problems with the fabric coming off of the merchandise. Ms. [redacted] also advised that...
the power was not working. After receiving Ms. [redacted] Revdex.com complaint the General Manager has tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the General Manager directly at (904) 421-0950 and advise that she is following up on her claim with the Revdex.com. Sincerely, Kedeanna R[redacted]
On 12/03/2015, Ms, [redacted] purchased the Adrian Red 3-piece sectional and the Alcove Red 5-piece dinette set. Ms. [redacted] also purchased four of the Cameo Bronze side chairs. The merchandise was delivered to Ms. [redacted] residence on 11/24/2015. After receiving Ms. [redacted] Revdex.com complaint...
the General Manager has contacted Ms. [redacted] to resolve the problems Ms. [redacted] is experiencing. In the interest of Customer Service the General Manager has offered 10% off in the amount of $145.00. The General Manager also has offered to exchange 4 Cameo Bronze side chairs. Ms. [redacted] can anticipate delivery of the Cameo Bronze side chairs on 12/12/2015. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 10656108, and find the resolution is satisfactory to me.
Regards,
Casey Green
After receiving Ms. [redacted]’s photos, I have confirmed that she has cracking and peeling in the seated areas of her recliner. If Ms. [redacted] would prefer a check instead of an in-store credit I will be happy to make that exception for her and get a check sent to her immediately. Ms. [redacted] can expect a check in the mail within the next 7-10 business days. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,[redacted]Phone: ###-###-####Fax: ###-###-####[redacted].com
I don't think the apology and $150 could substitute the embarrassment and losing about $500 of decoration and food that we prepared for our visitors for Christmas that we have to cancel because of your bad service. it was the worse year in my life because of value city service.I...
On 5/7/2016, Ms. [redacted] purchased the Dimora White 6-piece queen bedroom set and the Canal St. Firm queen mattress. This merchandise was delivered to Ms. [redacted]’s residence on 5/19/2016.At Value City we take pride in our customer’s satisfaction. Unfortunately, we did not meet Ms....
[redacted]'s—or our own—expectations. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers. According to Ms. [redacted]’s invoice, we are scheduled to deliver a new dresser to her residence on 6/16/2016. I kindly ask that Ms. [redacted] please contact the delivery store at 216-910-0422 to make alternate arrangements if that date does not work for her or if other pieces need attention.Again, I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me or the General Manager direct.
On 04/21/2013, Ms. [redacted] purchased 2 of the Park City Chocolate glider recliners. This merchandise was delivered to Ms. [redacted]’s residence on 05/31/2013.I apologize for any confusion Ms. [redacted] may have experienced regarding her warranty and what is included. According to the section...
“What this service plan covers” it states; if the Administrator considers the covered Product(s) to be beyond economic repair, then an in-store credit will be given based upon the original Purchase Price minus a usage fee. Ms. [redacted] was not charged a usage fee as stated in the warranty details but was offered a full in-store credit for the amount she paid.Additionally, “Your receipt of an in-store credit will fulfill this Service Plan in its entirety, subject to specific state laws, and will cancel and discharge all further obligations under this Service Plan.” However, the Store Manager has offered a continuance of Ms. [redacted]’s warranty for an additional time period.Furthermore; according to the warranty; “You may be required to return the original Product(s) to the Administrator at Your expense”. I apologize that Ms. [redacted]’s merchandise had several issues and had to be replaced; however, Ms. [redacted] received a delivery service that we are unable to refund.If Ms. [redacted] has any further questions or concerns she may contact me direct.
The General Manager has agreed to allow Ms. [redacted] to keep her merchandise and issue a full refund. Her refund check will be issued on 08/18/2015 and will be expedited to her address in Fort Mill, NC. Ms. [redacted] should anticipate her refund check arriving at her residence on 08/19/2015.
In the interest of Customer Service, the General Manager is offering a refund of his original warranty in the amount of $184.99. Mr. [redacted] may contact the General Manager directly at ###-###-#### and advise that he is following up on his claim with the Revdex.com to take advantage of this offer.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 10/10/14, Mr. [redacted]s purchased the Park City Gray 3 piece living room set, the Carson rectangular cocktail table, and two of the Carson end tables. On 06/01/2016, Mr. [redacted]s received a replacement for his 3 piece Park City Living Room set. Upon Mr. [redacted]s complaint I have spoken to a Uniters...
specialist who informed me that Mr. [redacted]s may dispute his claim by emailing a dispute letter to [email protected]. A review will be submitted for Mr. [redacted]s for a different outcome. At this time his Value City Furniture is not able to change or alter the decision Uniters has made on Mr. [redacted]s claim. I apologize for any inconvenience Mr. [redacted]s may have experienced. If Mr. [redacted]s has any further questions or concerns he may contact me direct.
I was unable to locate an invoice for Ms. [redacted] regarding her complaint. In order to investigate her complaint further, I will need additional information. Name on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 10/29/2011, Mr. [redacted] purchased the Englewood queen mattress set. Mr. [redacted] notified the store on 03/30/2015 regarding the sagging mattress. A Service Technician visited Mr. [redacted]’s home on 04/16/2015 and inspected the mattress. It was determined at that time the mattress warranty is void due to...
the stains that are on Mr. [redacted]’s mattress. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he my contact me direct.
In the interest of Customer Service, the Assistant Manager is offering a $100 credit to the Visa used to make the purchase or a $100 Gift Card for Ms. [redacted]’s inconvenience. Ms. [redacted] may contact the Manager directly at (703) 492-4500and advise that she is following up on her claim with the Revdex.com to take advantage of either of these offers.
I will accept the credit back to my acceptance one account, however, I do not feel as though I should be doing the leg work as far as contacting the store to arrange. as I have had multiple conversations with the "management" staff there and they are both unprofessional and not helpful. And just to correct a statement in your response, the furniture was partly delivered. The bed was damaged and was re-delivered and assembled days later. You also did not address the couch that has leather that is discolored, which shows that this is not quality furniture. I need something done about that immediately. It has been over 2 weeks since the technician has been out and took pictures of this low quality couch and I have yet to hear back from your store on a resolution. So again, I will not be doing the leg work and reaching out to your company. I expect to hear from someone ASAP. As I stated in my complaint, which was clearly ignored and disregarded, I expect a replacement. My next step is an attorney as well as the local news stations. I need ALL of my issues to be addressed.
I apologize for the delay in our resolution regarding Ms. [redacted]’s complaint. I kindly ask that Ms. [redacted] reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently with the General Manager, our Risk Management Department,...
and our Legal Department to resolve these issues. I appreciate Ms. [redacted]’s patience in this matter.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 07/30/16, Mrs. [redacted] went through AcceptanceNow to purchase the Atlantic Camel Massage Rocker Recliner. The merchandise was picked up 08/02/16.I have reached out to the store and spoke with the Store Manager who advised me Mrs. [redacted] has an even exchange scheduled for her Recliner. Value...
City Furniture has no legal right to exchange, refund or alter an AcceptanceNow contract. Mrs. [redacted] will need to contact an AcceptanceNow representative at ###-###-#### or by mail at [redacted] Dr, [redacted], TX [redacted].I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####
After reviewing Ms. [redacted]’s complaint I have located her invoice and verified the item she was looking to purchase was dropped from our inventory but the system was showing we had some still available in the warehouse. Unfortunately there was a glitch in the system causing confusion on if the...
dinette set was available for the delivery. I noticed Ms. [redacted] has cancelled her order for a full refund; I do apologize for the inconvenience this has caused Ms. [redacted]. If Ms. [redacted] has any further questions or concerns she may contact me direct.
The business has agreed to deliver the swivel chair free of charge. Thank you for your assistance!
On 11/29/16, Ms. [redacted] purchased the Marisol Charcoal Sofa, and the Reflection Cocktail table. The Sofa was delivered to Ms. [redacted]’s residence on 12/27/16.I have made contact with the Manager who has compensated Ms. [redacted] an additional $100 back to her form of payment. Unfortunately Ms....
[redacted]’s table is out of stock until the end of January and there is no way we can have a table delivered any sooner. If the date changes and Value City furniture gets the table sooner then we will contact Ms. [redacted] directly. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 01/09/2013 Ms. [redacted] purchased the Larson 3-piece power home theater set. The merchandise was delivered to Ms. [redacted] residence on 01/12/2013. On 12/29/2014, Ms. [redacted] notified store personnel regarding problems with the fabric coming off of the merchandise. Ms. [redacted] also advised that...
the power was not working. After receiving Ms. [redacted] Revdex.com complaint the General Manager has tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the General Manager directly at (904) 421-0950 and advise that she is following up on her claim with the Revdex.com. Sincerely, Kedeanna R[redacted]
On 12/03/2015, Ms, [redacted] purchased the Adrian Red 3-piece sectional and the Alcove Red 5-piece dinette set. Ms. [redacted] also purchased four of the Cameo Bronze side chairs. The merchandise was delivered to Ms. [redacted] residence on 11/24/2015. After receiving Ms. [redacted] Revdex.com complaint...
the General Manager has contacted Ms. [redacted] to resolve the problems Ms. [redacted] is experiencing. In the interest of Customer Service the General Manager has offered 10% off in the amount of $145.00. The General Manager also has offered to exchange 4 Cameo Bronze side chairs. Ms. [redacted] can anticipate delivery of the Cameo Bronze side chairs on 12/12/2015. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
[A default letter is provided here which...
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 10656108, and find the resolution is satisfactory to me.
Regards,
Casey Green
After receiving Ms. [redacted]’s photos, I have confirmed that she has cracking and peeling in the seated areas of her recliner. If Ms. [redacted] would prefer a check instead of an in-store credit I will be happy to make that exception for her and get a check sent to her immediately. Ms. [redacted] can expect a check in the mail within the next 7-10 business days. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,[redacted]Phone: ###-###-####Fax: ###-###-####[redacted].com
I don't think the apology and $150 could substitute the embarrassment and losing about $500 of decoration and food that we prepared for our visitors for Christmas that we have to cancel because of your bad service. it was the worse year in my life because of value city service.I...
am still asking to get paid for my lose.
On 5/7/2016, Ms. [redacted] purchased the Dimora White 6-piece queen bedroom set and the Canal St. Firm queen mattress. This merchandise was delivered to Ms. [redacted]’s residence on 5/19/2016.At Value City we take pride in our customer’s satisfaction. Unfortunately, we did not meet Ms....
[redacted]'s—or our own—expectations. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers. According to Ms. [redacted]’s invoice, we are scheduled to deliver a new dresser to her residence on 6/16/2016. I kindly ask that Ms. [redacted] please contact the delivery store at 216-910-0422 to make alternate arrangements if that date does not work for her or if other pieces need attention.Again, I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me or the General Manager direct.
On 04/21/2013, Ms. [redacted] purchased 2 of the Park City Chocolate glider recliners. This merchandise was delivered to Ms. [redacted]’s residence on 05/31/2013.I apologize for any confusion Ms. [redacted] may have experienced regarding her warranty and what is included. According to the section...
“What this service plan covers” it states; if the Administrator considers the covered Product(s) to be beyond economic repair, then an in-store credit will be given based upon the original Purchase Price minus a usage fee. Ms. [redacted] was not charged a usage fee as stated in the warranty details but was offered a full in-store credit for the amount she paid.Additionally, “Your receipt of an in-store credit will fulfill this Service Plan in its entirety, subject to specific state laws, and will cancel and discharge all further obligations under this Service Plan.” However, the Store Manager has offered a continuance of Ms. [redacted]’s warranty for an additional time period.Furthermore; according to the warranty; “You may be required to return the original Product(s) to the Administrator at Your expense”. I apologize that Ms. [redacted]’s merchandise had several issues and had to be replaced; however, Ms. [redacted] received a delivery service that we are unable to refund.If Ms. [redacted] has any further questions or concerns she may contact me direct.
The General Manager has agreed to allow Ms. [redacted] to keep her merchandise and issue a full refund. Her refund check will be issued on 08/18/2015 and will be expedited to her address in Fort Mill, NC. Ms. [redacted] should anticipate her refund check arriving at her residence on 08/19/2015.
In the interest of Customer Service, the General Manager is offering a refund of his original warranty in the amount of $184.99. Mr. [redacted] may contact the General Manager directly at ###-###-#### and advise that he is following up on his claim with the Revdex.com to take advantage of this offer.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 10/10/14, Mr. [redacted]s purchased the Park City Gray 3 piece living room set, the Carson rectangular cocktail table, and two of the Carson end tables. On 06/01/2016, Mr. [redacted]s received a replacement for his 3 piece Park City Living Room set. Upon Mr. [redacted]s complaint I have spoken to a Uniters...
specialist who informed me that Mr. [redacted]s may dispute his claim by emailing a dispute letter to [email protected]. A review will be submitted for Mr. [redacted]s for a different outcome. At this time his Value City Furniture is not able to change or alter the decision Uniters has made on Mr. [redacted]s claim. I apologize for any inconvenience Mr. [redacted]s may have experienced. If Mr. [redacted]s has any further questions or concerns he may contact me direct.
I was unable to locate an invoice for Ms. [redacted] regarding her complaint. In order to investigate her complaint further, I will need additional information. Name on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 10/29/2011, Mr. [redacted] purchased the Englewood queen mattress set. Mr. [redacted] notified the store on 03/30/2015 regarding the sagging mattress. A Service Technician visited Mr. [redacted]’s home on 04/16/2015 and inspected the mattress. It was determined at that time the mattress warranty is void due to...
the stains that are on Mr. [redacted]’s mattress. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he my contact me direct.
In the interest of Customer Service, the Assistant Manager is offering a $100 credit to the Visa used to make the purchase or a $100 Gift Card for Ms. [redacted]’s inconvenience. Ms. [redacted] may contact the Manager directly at (703) 492-4500and advise that she is following up on her claim with the Revdex.com to take advantage of either of these offers.
I will accept the credit back to my acceptance one account, however, I do not feel as though I should be doing the leg work as far as contacting the store to arrange. as I have had multiple conversations with the "management" staff there and they are both unprofessional and not helpful. And just to correct a statement in your response, the furniture was partly delivered. The bed was damaged and was re-delivered and assembled days later. You also did not address the couch that has leather that is discolored, which shows that this is not quality furniture. I need something done about that immediately. It has been over 2 weeks since the technician has been out and took pictures of this low quality couch and I have yet to hear back from your store on a resolution. So again, I will not be doing the leg work and reaching out to your company. I expect to hear from someone ASAP. As I stated in my complaint, which was clearly ignored and disregarded, I expect a replacement. My next step is an attorney as well as the local news stations. I need ALL of my issues to be addressed.
I apologize for the delay in our resolution regarding Ms. [redacted]’s complaint. I kindly ask that Ms. [redacted] reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently with the General Manager, our Risk Management Department,...
and our Legal Department to resolve these issues. I appreciate Ms. [redacted]’s patience in this matter.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
the issue is not resolved.