I do apologize that Ms. [redacted] feels I am unprofessional. I am in a call center environment, and at the times Ms. [redacted] have contacted me I was handling other issues. It is not my intent to make Ms. [redacted] feel as if I do not value her as a loyal customer. I also would like to apologize to Ms. [redacted] for getting conflicted information from the store. The day I spoke with Ms. [redacted] personally I submitted a refund and set up a date to get the correct chairs delivered to her and somehow the information was removed from the system. I have refunded $100 back to Ms. [redacted]’s Vis a card and have emailed Ms. [redacted] conformation of the refund. I see where the chairs have been delivered to Ms. [redacted].We strive to make furniture shopping easy and apologize if Ms. [redacted]’s experience did not meet our standard.If Ms. [redacted] has any further questions or concerns she may contact me direct.
Ms. [redacted]’s refund was processed 04/04/2016 by the original store 61 Burbank, IL location. Ms. [redacted]’s refund in the amount of $1062.84 will show in her bank account within 3-5 business days. Ms. [redacted] can also contact her financial institution to have them release the funds for availability. We would...
like to offer our deepest apologies for the trouble you had to experience. This situation is not ordinary and these incidents are not typical of us. We are very serious when it comes to our client’s satisfaction and have a zero tolerance policy in this respect. We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures. We are very sorry that this happened to you but rest assured it won’t happen again. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I wonder if you even read my message to you. Nobody ever tried to contact me regarding the claim I filed to come look at the pieces. Not even once. Why in the world would I not answer them when it was in my best interest to have them come. Does it even make sense what you and the store are saying? I am aware of everything you wrote, as you should be as well if you read my message. I have spent several hours on the phone trying to resolve this issue and nobody is helpful. I paid for the warranty I am within my rights to my requests. The store I bought it from closed and I can't get a hold of anybody. I am getting ready to move and need this couch and tv stand fixed. You can choose to ignore me and send me the 1800 for another time as everybody else did, or you can be proactive for I've and resolve this issue for me and keep a client. With a new house on the way I would imagine your best interest is to keep me as a client. I am sick and tired of trying to communicate with a third party company who isn't willing to help. Let alone call multiple different american signature store and get nowhere other frustration land.
No messages have been left for me. I dont answer my phone during the day because I work midnights. I do however return calls. No messages were left so if someone was trying to get ahold of me and never left a message how would I have known they called. Second off, there has been a repair man to my house on July 1st 2015. He supposedly ordered parts to be in in under 8 weeks. 3 months later I have heard nothing. Replace my furniture asap or refund my money
On 03/01/2014, Mr. [redacted] purchased the Grove Park Mocha console loveseat and glider recliner. Mr. [redacted] also purchased the Shortline cocktail and end table with the Antlers table lamp, Majestic wall art and Erosion bowl. This merchandise was delivered to Mr. [redacted]’s residence in full...
on 04/18/2014.I apologize for the delay in resolving Mr. [redacted]’s inquiries. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.The General Manager has reached out and agreed to allow Mr. [redacted] to return the merchandise for an in-store credit. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr. [redacted] chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 3/30/16, Mrs. [redacted] purchased the Serena Platinum 6 piece king bedroom set, the Rendezvous Chocolate 3 piece living room set, and the Alcove 3 piece table set. Mrs. [redacted] accepted delivery of the furniture on 4/20/16.Mrs. [redacted]’s issues have been reported to the Store Manager, who has made...
contact with the contracted delivery service’s management to resolve the issue of the damage done to her home. The Store Manager is also setting up the delivery of the mirror and a service call for a technician to repair the headboard with Mrs. [redacted].I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 12/08/2013, Ms. [redacted] purchased the Grove Park Mocha 2-piece reclining sofa and glider recliner. The merchandise was delivered to Ms. [redacted] residence on 12/13/2013. On 02/26/2015 Ms. [redacted] was notified by Store Personnel to advise Ms. [redacted] of full in store credit to select new...
merchandise. Ms. [redacted] selected the Park City chocolate 2-piece reclining sofa and glider recliner. The merchandise was delivered to Ms. [redacted] residence on 03/22/2014. Ms. [redacted] notified Store Personnel on 08/08/2014 regarding two screws coming out of the Park City Chocolate sofa. Ms. [redacted] also advised that the Park City chocolate sofa had loss of cushion resiliency. Ms. [redacted] had a completed service request on 08/23/2014. After receiving the Revdex.com complaint the General Manager has offered to exchange Ms. [redacted] Park City chocolate reclining sofa. Ms. [redacted] will need to contact the General Manager to set up the even exchange of the Park City Chocolate sofa. The General Manager can be reached at ###-###-####. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely, Kedeanna R[redacted] Phone: ###-###-#### Ext: 6968# Fax: ###-###-#### [email protected]
On 2/27/14, Mr. [redacted] purchased the Cobra Brown 3 piece living room set. Mr. [redacted] received delivery of the furniture on 3/10/14. The living room set was exchanged for the same collection on 11/10/15.After the General Manager spoke with Mr. [redacted], a mutual decision was made to pick up the...
furniture that is in the residence and credit Mr. [redacted]’ account once the furniture has been returned to the Delivery Center. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I appreciate Mr. [redacted] providing an updated resolution. I am able to confirm an exchange for the St. Malo console on 9/16/2015.If Mr. [redacted] has any other questions or concerns, he may re-open this claim or contact our Customer Care Team at ###-###-####.
On 05/24/2015 Mr. [redacted] purchased the Mason 6-piece queen storage bedroom set and an additional nightstand. This merchandise was delivered to Mr. [redacted]’s residence on 05/27/2015. Upon delivery, Mr. [redacted]’s merchandise was found to be damaged. Mr. [redacted] contacted the store on...
05/28/2015 and was advised that we would exchange the damaged merchandise on 06/05/2015. On 06/05/2015, Mr. [redacted] a Service Technician visited his residence instead of the replacement merchandise he expected to be delivered. When calling the Store, Mr. [redacted] was rescheduled for his exchange on 06/13/2015. Regrettably, Mr. [redacted] again received damaged merchandise. At this time, Mr. [redacted] refused the damaged merchandise and requested a refund. I would like to apologize to Mr. [redacted] for not being provided the level of service that our store associates take pride in offering everyday. The General Manager has completed the full refund back to Mr. [redacted]’s credit card ending in 9201. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Value city gave us a sleeper couch, it is not exactly what we wanted but was a guaranteed couch. The sales person I talked to said he would try to get the couch on the 25th but he could not guarantee it would make it onto the truck so we took the alternative couch.
I would like to request that Mr. [redacted] submit pictures to the Revdex.com of the issues he is having with the furniture. Please send pictures of the specific issues and then a picture of the furniture as a whole.
I contacted Ms. H[redacted] 5 days ago. 4 days ago she sent one response about reaching out to the store manager to see what could be done about receiving a refund. 2 days ago the part was supposed to be in to fix my couch, according to the sales manager at the store and Ms. Howard's own response. I have not heard from Ms. H[redacted] or the store since the parts were "supposed to be in" on the 23rd. I have asked Ms. H[redacted] to contact me by Monday, as that would be a week (buisness days) for her to come up with a plan to resolve this matter. As of right now, the communication and customer service from this corporate representative is lacking just as much as it has been on the store level.
On 06/13/2015, Ms. [redacted] purchased the Pandora round dining table, Lexington Espresso chaise and the Jaden Merlot queen bed. The merchandise was set to deliver on 07/01/2015. Ms. [redacted] notified Customer Care to void out the original payment of $986.66. Ms. [redacted] explained that she would like...
to split the payments between multiple cards. At that time Ms. [redacted] was advised that it would take 3-5 business days to receive the full refund of $986.66. On 06/13/2015 Ms. [redacted] provided Customer Care with another form of payment. The charge to the new card ending in 9936 was $399.88 on 06/13/2015. Ms. [redacted] did explain that she would call back to pay for the remaining balance of $586.78. On 06/15/2015, Ms. [redacted] notified Customer Care that she would like to cancel the order in full. Ms. [redacted] was advised that it would take another 3-5 business days to receive the refund back to the original form of payment. The refund in the amount of $399.88 was refunded on 06/16/2015 back to the card ending in [redacted]. Ms. [redacted] will need to submit paperwork to prove that she did not receive the full refund back to her account. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted].I find the resolution is satisfactory to me PROVIDING THEY DELIVER THE ITEM OCTOBER 6, 2015 TO THE CORRECT ADDRESS [redacted] PARKWAY IN FENTON MICHIGAN (same as original bill of sale delivery address). As there have already been delivery issues associated with Value City Furniture, I suggest we leave the case OPEN, pending that delivery and our receipt of Adrian Red Ottoman.
The General Manager has tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the General Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com.
I would like to request that Ms. [redacted] submit pictures to the Revdex.com of the issues she is having with the furniture. Please send pictures of the specific issues and then a picture of the furniture as a whole.
On November 13, 2017 Ms. [redacted] was delivered a new Jordan Corner Bed. No further compensation has been sought or discussions had. We consider the matter closed and we apologize for any inconvenience this has caused Ms. [redacted]. Sincerely, Brandy L[redacted]
I do apologize that Ms. [redacted] feels I am unprofessional. I am in a call center environment, and at the times Ms. [redacted] have contacted me I was handling other issues. It is not my intent to make Ms. [redacted] feel as if I do not value her as a loyal customer. I also would like to apologize to Ms. [redacted] for getting conflicted information from the store. The day I spoke with Ms. [redacted] personally I submitted a refund and set up a date to get the correct chairs delivered to her and somehow the information was removed from the system. I have refunded $100 back to Ms. [redacted]’s Vis a card and have emailed Ms. [redacted] conformation of the refund. I see where the chairs have been delivered to Ms. [redacted].We strive to make furniture shopping easy and apologize if Ms. [redacted]’s experience did not meet our standard.If Ms. [redacted] has any further questions or concerns she may contact me direct.
Ms. [redacted]’s refund was processed 04/04/2016 by the original store 61 Burbank, IL location. Ms. [redacted]’s refund in the amount of $1062.84 will show in her bank account within 3-5 business days. Ms. [redacted] can also contact her financial institution to have them release the funds for availability. We would...
like to offer our deepest apologies for the trouble you had to experience. This situation is not ordinary and these incidents are not typical of us. We are very serious when it comes to our client’s satisfaction and have a zero tolerance policy in this respect. We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures. We are very sorry that this happened to you but rest assured it won’t happen again. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I wonder if you even read my message to you. Nobody ever tried to contact me regarding the claim I filed to come look at the pieces. Not even once. Why in the world would I not answer them when it was in my best interest to have them come. Does it even make sense what you and the store are saying? I am aware of everything you wrote, as you should be as well if you read my message. I have spent several hours on the phone trying to resolve this issue and nobody is helpful. I paid for the warranty I am within my rights to my requests. The store I bought it from closed and I can't get a hold of anybody. I am getting ready to move and need this couch and tv stand fixed. You can choose to ignore me and send me the 1800 for another time as everybody else did, or you can be proactive for I've and resolve this issue for me and keep a client. With a new house on the way I would imagine your best interest is to keep me as a client. I am sick and tired of trying to communicate with a third party company who isn't willing to help. Let alone call multiple different american signature store and get nowhere other frustration land.
No messages have been left for me. I dont answer my phone during the day because I work midnights. I do however return calls. No messages were left so if someone was trying to get ahold of me and never left a message how would I have known they called. Second off, there has been a repair man to my house on July 1st 2015. He supposedly ordered parts to be in in under 8 weeks. 3 months later I have heard nothing. Replace my furniture asap or refund my money
Mr. W[redacted] called Revdex.com and advised that he has not received a refund nor has he been contacted by Acceptance Now.
On 03/01/2014, Mr. [redacted] purchased the Grove Park Mocha console loveseat and glider recliner. Mr. [redacted] also purchased the Shortline cocktail and end table with the Antlers table lamp, Majestic wall art and Erosion bowl. This merchandise was delivered to Mr. [redacted]’s residence in full...
on 04/18/2014.I apologize for the delay in resolving Mr. [redacted]’s inquiries. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.The General Manager has reached out and agreed to allow Mr. [redacted] to return the merchandise for an in-store credit. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr. [redacted] chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 3/30/16, Mrs. [redacted] purchased the Serena Platinum 6 piece king bedroom set, the Rendezvous Chocolate 3 piece living room set, and the Alcove 3 piece table set. Mrs. [redacted] accepted delivery of the furniture on 4/20/16.Mrs. [redacted]’s issues have been reported to the Store Manager, who has made...
contact with the contracted delivery service’s management to resolve the issue of the damage done to her home. The Store Manager is also setting up the delivery of the mirror and a service call for a technician to repair the headboard with Mrs. [redacted].I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 12/08/2013, Ms. [redacted] purchased the Grove Park Mocha 2-piece reclining sofa and glider recliner. The merchandise was delivered to Ms. [redacted] residence on 12/13/2013. On 02/26/2015 Ms. [redacted] was notified by Store Personnel to advise Ms. [redacted] of full in store credit to select new...
merchandise. Ms. [redacted] selected the Park City chocolate 2-piece reclining sofa and glider recliner. The merchandise was delivered to Ms. [redacted] residence on 03/22/2014. Ms. [redacted] notified Store Personnel on 08/08/2014 regarding two screws coming out of the Park City Chocolate sofa. Ms. [redacted] also advised that the Park City chocolate sofa had loss of cushion resiliency. Ms. [redacted] had a completed service request on 08/23/2014. After receiving the Revdex.com complaint the General Manager has offered to exchange Ms. [redacted] Park City chocolate reclining sofa. Ms. [redacted] will need to contact the General Manager to set up the even exchange of the Park City Chocolate sofa. The General Manager can be reached at ###-###-####. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely, Kedeanna R[redacted] Phone: ###-###-#### Ext: 6968# Fax: ###-###-#### [email protected]
On 2/27/14, Mr. [redacted] purchased the Cobra Brown 3 piece living room set. Mr. [redacted] received delivery of the furniture on 3/10/14. The living room set was exchanged for the same collection on 11/10/15.After the General Manager spoke with Mr. [redacted], a mutual decision was made to pick up the...
furniture that is in the residence and credit Mr. [redacted]’ account once the furniture has been returned to the Delivery Center. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I have shared this information with [redacted] per Ms. [redacted]’s request.
I appreciate Mr. [redacted] providing an updated resolution. I am able to confirm an exchange for the St. Malo console on 9/16/2015.If Mr. [redacted] has any other questions or concerns, he may re-open this claim or contact our Customer Care Team at ###-###-####.
On 05/24/2015 Mr. [redacted] purchased the Mason 6-piece queen storage bedroom set and an additional nightstand. This merchandise was delivered to Mr. [redacted]’s residence on 05/27/2015. Upon delivery, Mr. [redacted]’s merchandise was found to be damaged. Mr. [redacted] contacted the store on...
05/28/2015 and was advised that we would exchange the damaged merchandise on 06/05/2015. On 06/05/2015, Mr. [redacted] a Service Technician visited his residence instead of the replacement merchandise he expected to be delivered. When calling the Store, Mr. [redacted] was rescheduled for his exchange on 06/13/2015. Regrettably, Mr. [redacted] again received damaged merchandise. At this time, Mr. [redacted] refused the damaged merchandise and requested a refund. I would like to apologize to Mr. [redacted] for not being provided the level of service that our store associates take pride in offering everyday. The General Manager has completed the full refund back to Mr. [redacted]’s credit card ending in 9201. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Value city gave us a sleeper couch, it is not exactly what we wanted but was a guaranteed couch. The sales person I talked to said he would try to get the couch on the 25th but he could not guarantee it would make it onto the truck so we took the alternative couch.
I would like to request that Mr. [redacted] submit pictures to the Revdex.com of the issues he is having with the furniture. Please send pictures of the specific issues and then a picture of the furniture as a whole.
I contacted Ms. H[redacted] 5 days ago. 4 days ago she sent one response about reaching out to the store manager to see what could be done about receiving a refund. 2 days ago the part was supposed to be in to fix my couch, according to the sales manager at the store and Ms. Howard's own response. I have not heard from Ms. H[redacted] or the store since the parts were "supposed to be in" on the 23rd. I have asked Ms. H[redacted] to contact me by Monday, as that would be a week (buisness days) for her to come up with a plan to resolve this matter. As of right now, the communication and customer service from this corporate representative is lacking just as much as it has been on the store level.
On 06/13/2015, Ms. [redacted] purchased the Pandora round dining table, Lexington Espresso chaise and the Jaden Merlot queen bed. The merchandise was set to deliver on 07/01/2015. Ms. [redacted] notified Customer Care to void out the original payment of $986.66. Ms. [redacted] explained that she would like...
to split the payments between multiple cards. At that time Ms. [redacted] was advised that it would take 3-5 business days to receive the full refund of $986.66. On 06/13/2015 Ms. [redacted] provided Customer Care with another form of payment. The charge to the new card ending in 9936 was $399.88 on 06/13/2015. Ms. [redacted] did explain that she would call back to pay for the remaining balance of $586.78. On 06/15/2015, Ms. [redacted] notified Customer Care that she would like to cancel the order in full. Ms. [redacted] was advised that it would take another 3-5 business days to receive the refund back to the original form of payment. The refund in the amount of $399.88 was refunded on 06/16/2015 back to the card ending in [redacted]. Ms. [redacted] will need to submit paperwork to prove that she did not receive the full refund back to her account. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted].I find the resolution is satisfactory to me PROVIDING THEY DELIVER THE ITEM OCTOBER 6, 2015 TO THE CORRECT ADDRESS [redacted] PARKWAY IN FENTON MICHIGAN (same as original bill of sale delivery address). As there have already been delivery issues associated with Value City Furniture, I suggest we leave the case OPEN, pending that delivery and our receipt of Adrian Red Ottoman.
The General Manager has tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the General Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com.
I would like to request that Ms. [redacted] submit pictures to the Revdex.com of the issues she is having with the furniture. Please send pictures of the specific issues and then a picture of the furniture as a whole.
On November 13, 2017 Ms. [redacted] was delivered a new Jordan Corner Bed. No further compensation has been sought or discussions had. We consider the matter closed and we apologize for any inconvenience this has caused Ms. [redacted]. Sincerely, Brandy L[redacted]