On 2/21/2017 Mr. [redacted] purchased the Monterey 3-piece living room set, the Clarity cocktail table, and two end tables. The items were delivered to his residence on 3/1/2017. I have spoken to the store Manager who states that they are willing to allow Mr. [redacted] to return his items for a refund. Our...
delivery center has contacted Mr. [redacted] who was requesting more time to see if he would like to do a refund or if he would like us to order the furniture he was missing. To schedule a pick-up of the furniture so that we may refund him or if he would like to keep the furniture and have us order the missing piece, Mr. [redacted] may call ###-###-####. I apologize for any inconveniences this has caused Mr. [redacted]. If Mr. [redacted] has any further questions or concerns, he may contact the store directly. Sincerely, Marian H[redacted]
I [redacted] dispute Value City decision. I purchased furniture on 2008. ON 2/18/12 they started y warranty over never gave me any information on warranty. Therefore I have 3 yrs. left. I know nothing about fabirc warranty. All I knew is I paid 169.18 for warranty for 7 yrs.[redacted]
On March 17, 2017 Ms. [redacted] was issued a check for $700.00 from [redacted], the insurance provider for the contract delivery service. At that time we considered the matter closed. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted] Phone: 888-751-8552 Fax: 614-449-4834 Brandy.l[redacted]@AmericanSignature.com
On 10/22/2010, Mr. [redacted] purchased the Austin Chocolate 3 piece sectional with the Pure Value/ Support warranty. The merchandise was delivered to Mr. [redacted]’s residence on 11/06/2010.After reviewing Mr. [redacted]’s complaint I would like to state that his merchandise has been dropped from our...
inventory so we can’t replace just the cushions. Unfortunately cracking and peeling is not covered and is considered normal wear and tear. At this time Value City Furniture would not be able to offer a replacement due to the length of time Mr. [redacted] has had the merchandise in his residence. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
The invoice in which Mr. [redacted] is referencing is under the name [redacted]. On 02/26/2015 Ms. [redacted] purchased the Monarch Chocolate 3-piece sectional. I apologize for the continued manufacturer delay preventing pick up of the merchandise.I was advised by the General Manager that Ms. [redacted] has received a 15% discount on the merchandise for the delay. Additionally, Ms. [redacted] signed a finance contract with Great American Finance Company and will not be billed until the merchandise is picked up. Ms. [redacted]’s contract will be adjusted for the 15%discount once the merchandise has been picked up and she receives her initial bill.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 09/07/2013, Ms. [redacted] purchased the Laguna dual reclining sofa. This merchandise was delivered to Ms. [redacted]s’ residence on 09/13/2013. Ms. [redacted] also purchased the 7-year Fabric Protection warranty. According to Ms. [redacted]s’ invoice, the Fabric Protection warranty certificate was enclosed in...
the warranty kit delivered on 09/13/2013. Unfortunately, pilling of furniture is not covered under the manufacturer or fabric warranty. I apologize for any incorrect information Ms. [redacted] may have received from our Store Associate. Regrettably, there are no comments in Ms. [redacted] invoice to record the timeframe of contacts over the course of 2 years. In the interest of Customer Service, the General Manager has offered a refund of the Fabric Protection warranty in the amount of $74.99. Ms. [redacted] may pick up her refund check at the Nashville, TN location on 06/18/2015.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards,
[redacted]
The General Manager has tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the General Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com.
On 03/01/2013, Mr. [redacted] purchased the Bianca Honey 3-piece sofa, love seat and accent chair. Mr. [redacted] also purchased the Yellow and Orange Metal wall décor. The merchandise was delivered to Mr. [redacted] address on 03/7/2013. On 01/05/2016, Mr. [redacted] notified Store Personnel regarding the loss of...
resiliency in his cushions. At that time, Mr. Greer was advised we would send service to take pictures to determine resolution. The service technician did advise that the cushions are losing resiliency and we would need to complete a repair to add foam to the cushions of the Bianca Honey sofa and love seat. Mr. [redacted] was set for service on 02/04/2016. The service technician reported back that Mr. [redacted] refused the service set up for 02/04/2016. After receiving Mr. [redacted] Revdex.com Complaint I reached out to the General Manager. The General Manager has advised that per the warranty we are able to repair the Bianca Honey sofa and love seat. Mr. [redacted] will need to contact the General Manager at ###-###-#### to ensure the repair is scheduled and completed without any further inconvenience. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely, Kedeanna R[redacted] Phone: ###-###-#### Ext: [redacted]# Fax: ###-###-#### Kedeanna.R[redacted]@AmericanSignature.com
I have spoken with the [redacted] and was told Ms. S[redacted] has received her merchandise and has been compensated for the delay in getting furniture. I was advised Ms. S[redacted] issue has been resolved.I apologize for any inconvenience may Ms. S[redacted] have experienced. If Ms. S[redacted] has any further questions or concerns she may contact me direct. Sincerely,[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 02/17/2014, Ms. [redacted] purchased the Wyoming Godiva 5-piece home theater sectional. This merchandise was delivered to Ms. [redacted]’s residence on 03/12/2014. Ms. [redacted] contacted Store Personnel to advise that the Wyoming Godiva armless recliner seat was sinking. Ms. [redacted] was...
advised by Store Personnel that she did not purchase any extended warranty and is no longer covered. On 08/05/2015 we received the inquiry regarding the Wyoming Godiva armless recliner seat sinking. In the interest of customer service, the General Manager has offered to exchange Ms. [redacted]s’ merchandise. Ms. [redacted] can anticipate the delivery of her exchange merchandise at her residence on 08/11/2015. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
At this time, we are reviewing Mr. Gaiter’s invoice as we received a request for a chargeback on his Credit Card. We will be unable to release any merchandise until it has been confirmed that the chargeback has been cancelled. Mr. [redacted] has also emailed me directly asking for a refund of his loveseat. I kindly ask that Mr. [redacted] cancel the chargeback on his credit card and we can either refund his account for the loveseat or schedule delivery.
On 09/13/2015, Mr. [redacted] purchased the Maxim Brown chaise, the Orion computer desk, the 2-piece Marco chaise sofa and the Woodland cocktail table. This merchandise, with the exception of the cocktail table was delivered to Mr. [redacted]’s residence on 9/23/2015.I apologize for any...
frustrations Mr. [redacted] may have experienced regarding the assembly of the merchandise and the communication for resolution. I have confirmed that Mr. [redacted] may return his merchandise to the Richmond, VA store location for a full refund. If Mr. [redacted] has any further questions or concerns he may contact me direct.
the apology was first, to Mr. [redacted] then mid- apology, changed to Mr. G[redacted]. What poor service and despicable regard for humans. We asked for at least half of our delivery charge be refunded due to the untruths in delivery dates and times. We were promised delivery four different times and did not receive the merchandise until the fifth promised date. Due to our time awaiting delivery, plus numerous calls among two women and one man to no avail, our valuable time was wasted. Half the delivery charge refunded seems the the least this company could award us in compensation for our inconvenience.
On 07/16/2014, Mr. [redacted] purchased the 4-piece Monarch Chocolate livingroom set. This merchandise was delivered to Mr. [redacted]’s residence on 07/22/2014. I apologize for the delay in...
resolving Mr. [redacted]’s inquiries. The General Manager has informed that Mr. [redacted] will be choosing replacement merchandise. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 01/14/2017, Mrs. [redacted] reselected her merchandise to the Alisa Lux Firm Mattress. The merchandise was delivered to Mrs. [redacted] residence on 01/14/17.After receiving Mrs. [redacted] complaint I have spoken with the store Manager who has advised me that Mrs. [redacted] was able to return her mattress for a...
full refund due to all the defects she has had with her mattress sets. The merchandise was picked up on 01/21/17 and a refund was submitted to Mrs. [redacted] the same day. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I have notified Store Personnel regarding damage to your residence. The General Manager has tried to contact Mr. [redacted] to resolve the damage to Mr. [redacted]s home. Mr. [redacted] can contact the General Manager at 404-344-3287 and advise he is following up on his complaint with the Revdex.com. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely, Kedeanna R[redacted]
On 05/26/2014, Mr. [redacted] purchased the 3-piece Park City Chocolate livingroom set. This merchandise was delivered to Mr. [redacted]’s residence on 05/29/2014.On 12/03/2014, Mr. [redacted] chose replacement merchandise due to service issues. The 5-piece Wyoming Saddle Home Theatre...
replacement merchandise also received multiple service requests. I apologize for any delay in resolving Mr. [redacted]’s inquiries. At this time, the General Manager has offered Mr. [redacted] a full pick up and refund of his money.The last communication we had was with Mr. [redacted] in which he stated that he would contact the General Manager and make a decision as to whether he would accept the full refund. Once Mr. [redacted] informs us of his decision, we will proceed with the resolution.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and someone by the name of Jeff reached out to me after, I reached out to them on Thursday October 22, at there Burbank location. I'm pleased to say that my chair has been delivered on today Oct.27, 2015, by [redacted] the repair associate. Now my problem is that VCF dropped the ball and didn't even offer me a compensation or a apology. Because when your a fault, and your truly apologetic you will rectify the situation any means necessary to ensure your business don't suffer.So, therefore iI will not remove my complaint from the Revdex.com at all, until someone reaches out to me personally, and ensure me that this will never happen again. Not just to me, but not to anyone in the near future. I worked in customer service for years, and when you are in fault, the customer is always right and you make sure you accommodate them, and to ensure customer quality across the board. A throw blanket, a lamp, anything could've been offered. But what was offered was a letter to the Revdex.com , and not to me. I will not call them, to hear a apology they need to call me. Thank you,
On 11/10/2016, Mr. [redacted] purchased the 3 piece Nolan Chocolate living room set. The merchandise was delivered to Mr. [redacted]’s residence on 11/10/2016.I have received Mr. [redacted]’s complaint and what Value City Furniture can do is offer Mr. [redacted] a reselect on his furniture for the price Mr....
[redacted] originally paid for his merchandise. If he would like to accept the offer the store Manager is willing to work with Mr. [redacted] exclusively to ensure he gets a good deal on new furniture. If Mr. [redacted] chooses to decline the offer, we will allow him to have the 3 piece living room set picked up from his home and submit a full refund to his method of payment. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 2/21/2017 Mr. [redacted] purchased the Monterey 3-piece living room set, the Clarity cocktail table, and two end tables. The items were delivered to his residence on 3/1/2017. I have spoken to the store Manager who states that they are willing to allow Mr. [redacted] to return his items for a refund. Our...
delivery center has contacted Mr. [redacted] who was requesting more time to see if he would like to do a refund or if he would like us to order the furniture he was missing. To schedule a pick-up of the furniture so that we may refund him or if he would like to keep the furniture and have us order the missing piece, Mr. [redacted] may call ###-###-####. I apologize for any inconveniences this has caused Mr. [redacted]. If Mr. [redacted] has any further questions or concerns, he may contact the store directly. Sincerely, Marian H[redacted]
I [redacted] dispute Value City decision. I purchased furniture on 2008. ON 2/18/12 they started y warranty over never gave me any information on warranty. Therefore I have 3 yrs. left. I know nothing about fabirc warranty. All I knew is I paid 169.18 for warranty for 7 yrs.[redacted]
On March 17, 2017 Ms. [redacted] was issued a check for $700.00 from [redacted], the insurance provider for the contract delivery service. At that time we considered the matter closed. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted] Phone: 888-751-8552 Fax: 614-449-4834 Brandy.l[redacted]@AmericanSignature.com
On 10/22/2010, Mr. [redacted] purchased the Austin Chocolate 3 piece sectional with the Pure Value/ Support warranty. The merchandise was delivered to Mr. [redacted]’s residence on 11/06/2010.After reviewing Mr. [redacted]’s complaint I would like to state that his merchandise has been dropped from our...
inventory so we can’t replace just the cushions. Unfortunately cracking and peeling is not covered and is considered normal wear and tear. At this time Value City Furniture would not be able to offer a replacement due to the length of time Mr. [redacted] has had the merchandise in his residence. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
The invoice in which Mr. [redacted] is referencing is under the name [redacted]. On 02/26/2015 Ms. [redacted] purchased the Monarch Chocolate 3-piece sectional. I apologize for the continued manufacturer delay preventing pick up of the merchandise.I was advised by the General Manager that Ms. [redacted] has received a 15% discount on the merchandise for the delay. Additionally, Ms. [redacted] signed a finance contract with Great American Finance Company and will not be billed until the merchandise is picked up. Ms. [redacted]’s contract will be adjusted for the 15%discount once the merchandise has been picked up and she receives her initial bill.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 09/07/2013, Ms. [redacted] purchased the Laguna dual reclining sofa. This merchandise was delivered to Ms. [redacted]s’ residence on 09/13/2013. Ms. [redacted] also purchased the 7-year Fabric Protection warranty. According to Ms. [redacted]s’ invoice, the Fabric Protection warranty certificate was enclosed in...
the warranty kit delivered on 09/13/2013. Unfortunately, pilling of furniture is not covered under the manufacturer or fabric warranty. I apologize for any incorrect information Ms. [redacted] may have received from our Store Associate. Regrettably, there are no comments in Ms. [redacted] invoice to record the timeframe of contacts over the course of 2 years. In the interest of Customer Service, the General Manager has offered a refund of the Fabric Protection warranty in the amount of $74.99. Ms. [redacted] may pick up her refund check at the Nashville, TN location on 06/18/2015.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards,
[redacted]
The General Manager has tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the General Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com.
On 03/01/2013, Mr. [redacted] purchased the Bianca Honey 3-piece sofa, love seat and accent chair. Mr. [redacted] also purchased the Yellow and Orange Metal wall décor. The merchandise was delivered to Mr. [redacted] address on 03/7/2013. On 01/05/2016, Mr. [redacted] notified Store Personnel regarding the loss of...
resiliency in his cushions. At that time, Mr. Greer was advised we would send service to take pictures to determine resolution. The service technician did advise that the cushions are losing resiliency and we would need to complete a repair to add foam to the cushions of the Bianca Honey sofa and love seat. Mr. [redacted] was set for service on 02/04/2016. The service technician reported back that Mr. [redacted] refused the service set up for 02/04/2016. After receiving Mr. [redacted] Revdex.com Complaint I reached out to the General Manager. The General Manager has advised that per the warranty we are able to repair the Bianca Honey sofa and love seat. Mr. [redacted] will need to contact the General Manager at ###-###-#### to ensure the repair is scheduled and completed without any further inconvenience. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely, Kedeanna R[redacted] Phone: ###-###-#### Ext: [redacted]# Fax: ###-###-#### Kedeanna.R[redacted]@AmericanSignature.com
I have spoken with the [redacted] and was told Ms. S[redacted] has received her merchandise and has been compensated for the delay in getting furniture. I was advised Ms. S[redacted] issue has been resolved.I apologize for any inconvenience may Ms. S[redacted] have experienced. If Ms. S[redacted] has any further questions or concerns she may contact me direct. Sincerely,[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 02/17/2014, Ms. [redacted] purchased the Wyoming Godiva 5-piece home theater sectional. This merchandise was delivered to Ms. [redacted]’s residence on 03/12/2014. Ms. [redacted] contacted Store Personnel to advise that the Wyoming Godiva armless recliner seat was sinking. Ms. [redacted] was...
advised by Store Personnel that she did not purchase any extended warranty and is no longer covered. On 08/05/2015 we received the inquiry regarding the Wyoming Godiva armless recliner seat sinking. In the interest of customer service, the General Manager has offered to exchange Ms. [redacted]s’ merchandise. Ms. [redacted] can anticipate the delivery of her exchange merchandise at her residence on 08/11/2015. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
At this time, we are reviewing Mr. Gaiter’s invoice as we received a request for a chargeback on his Credit Card. We will be unable to release any merchandise until it has been confirmed that the chargeback has been cancelled. Mr. [redacted] has also emailed me directly asking for a refund of his loveseat. I kindly ask that Mr. [redacted] cancel the chargeback on his credit card and we can either refund his account for the loveseat or schedule delivery.
On 09/13/2015, Mr. [redacted] purchased the Maxim Brown chaise, the Orion computer desk, the 2-piece Marco chaise sofa and the Woodland cocktail table. This merchandise, with the exception of the cocktail table was delivered to Mr. [redacted]’s residence on 9/23/2015.I apologize for any...
frustrations Mr. [redacted] may have experienced regarding the assembly of the merchandise and the communication for resolution. I have confirmed that Mr. [redacted] may return his merchandise to the Richmond, VA store location for a full refund. If Mr. [redacted] has any further questions or concerns he may contact me direct.
the apology was first, to Mr. [redacted] then mid- apology, changed to Mr. G[redacted]. What poor service and despicable regard for humans. We asked for at least half of our delivery charge be refunded due to the untruths in delivery dates and times. We were promised delivery four different times and did not receive the merchandise until the fifth promised date. Due to our time awaiting delivery, plus numerous calls among two women and one man to no avail, our valuable time was wasted. Half the delivery charge refunded seems the the least this company could award us in compensation for our inconvenience.
On 07/16/2014, Mr. [redacted] purchased the 4-piece Monarch Chocolate livingroom set. This merchandise was delivered to Mr. [redacted]’s residence on 07/22/2014. I apologize for the delay in...
resolving Mr. [redacted]’s inquiries. The General Manager has informed that Mr. [redacted] will be choosing replacement merchandise. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 01/14/2017, Mrs. [redacted] reselected her merchandise to the Alisa Lux Firm Mattress. The merchandise was delivered to Mrs. [redacted] residence on 01/14/17.After receiving Mrs. [redacted] complaint I have spoken with the store Manager who has advised me that Mrs. [redacted] was able to return her mattress for a...
full refund due to all the defects she has had with her mattress sets. The merchandise was picked up on 01/21/17 and a refund was submitted to Mrs. [redacted] the same day. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I have notified Store Personnel regarding damage to your residence. The General Manager has tried to contact Mr. [redacted] to resolve the damage to Mr. [redacted]s home. Mr. [redacted] can contact the General Manager at 404-344-3287 and advise he is following up on his complaint with the Revdex.com. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely, Kedeanna R[redacted]
On 05/26/2014, Mr. [redacted] purchased the 3-piece Park City Chocolate livingroom set. This merchandise was delivered to Mr. [redacted]’s residence on 05/29/2014.On 12/03/2014, Mr. [redacted] chose replacement merchandise due to service issues. The 5-piece Wyoming Saddle Home Theatre...
replacement merchandise also received multiple service requests. I apologize for any delay in resolving Mr. [redacted]’s inquiries. At this time, the General Manager has offered Mr. [redacted] a full pick up and refund of his money.The last communication we had was with Mr. [redacted] in which he stated that he would contact the General Manager and make a decision as to whether he would accept the full refund. Once Mr. [redacted] informs us of his decision, we will proceed with the resolution.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and someone by the name of Jeff reached out to me after, I reached out to them on Thursday October 22, at there Burbank location. I'm pleased to say that my chair has been delivered on today Oct.27, 2015, by [redacted] the repair associate. Now my problem is that VCF dropped the ball and didn't even offer me a compensation or a apology. Because when your a fault, and your truly apologetic you will rectify the situation any means necessary to ensure your business don't suffer.So, therefore iI will not remove my complaint from the Revdex.com at all, until someone reaches out to me personally, and ensure me that this will never happen again. Not just to me, but not to anyone in the near future. I worked in customer service for years, and when you are in fault, the customer is always right and you make sure you accommodate them, and to ensure customer quality across the board. A throw blanket, a lamp, anything could've been offered. But what was offered was a letter to the Revdex.com , and not to me. I will not call them, to hear a apology they need to call me. Thank you,
On 11/10/2016, Mr. [redacted] purchased the 3 piece Nolan Chocolate living room set. The merchandise was delivered to Mr. [redacted]’s residence on 11/10/2016.I have received Mr. [redacted]’s complaint and what Value City Furniture can do is offer Mr. [redacted] a reselect on his furniture for the price Mr....
[redacted] originally paid for his merchandise. If he would like to accept the offer the store Manager is willing to work with Mr. [redacted] exclusively to ensure he gets a good deal on new furniture. If Mr. [redacted] chooses to decline the offer, we will allow him to have the 3 piece living room set picked up from his home and submit a full refund to his method of payment. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.