On 2/18/2018, Ms. [redacted] purchased the Mustang Brown reclining sofa and love seat set, and the Bronco dual power recliner. The furniture was delivered to Ms. [redacted]’ residence on 2/21/2018.We understand Ms. [redacted]’ concerns and apologize for the experience that she has had with our company. We...
can extend 2 options to Ms. [redacted]: we can send a service technician to her residence to repair the recliner to manufacturer’s standards, or we can refund the purchasing amount of the recliner. The General Manager at the store location has been made aware of this correspondence and will help Ms. [redacted] through this issue. Ms. [redacted] can contact the store location at ###-###-#### to let them know which option she chooses. She can also contact Customer Care at 1/###-###-#### and any of our agents can assist her.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 12/14/2015, Mr. [redacted] purchased the Arts and Crafts Dark TV stand. This merchandise was picked up by Mr. [redacted] on 12/16/2015.On 12/16/2015, Mr. [redacted] contacted Store Personnel to advise that the TV stand was damaged and needed repair. I apologize for any frustrations Mr....
[redacted] may have experienced in regards to the delivery of the exchange. After review of Mr. [redacted]’s complaint, the General Manager has authorized an exchange on 1/12/2016 at no additional cost. Mr. [redacted] will receive a call the day before with his scheduled timeframe. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Jenna C[redacted]
On 05/29/2015, Mr. [redacted] purchased the Gazebo with screen. This merchandise was picked up by Mr. [redacted] on 05/29/2015.On 06/01/2015, Mr. [redacted] contacted Store Personnel to advise that the Gazebo was broken. I apologize for the delay in resolving Mr. [redacted]’s inquiries....
I have confirmed with the Store Manager that Mr. [redacted] was offered the floor model or we could attempt to retrieve one from another region. The Store Manager advised that Mr. [redacted] would be contacting him back with a decision.If Mr. [redacted] has any further questions or concerns he may contact me direct.
Attached please find some of the pictures from the peeling of the sectional. I also have the receipt for my purchase on 1/7/13. SKU #9297227 Item #U111s-60L/70R-MW. It is the 2pc Sectional - Madrid White. It is no longer in your website, and the Torino is the closest sectional which is why I believed it was the torino. However, looking at the receipt, the sectional is the Madrid White.
On 04/19/2013, Mr. [redacted] purchased the 2-piece Rialto Cardinal sectional. This merchandise was delivered to Mr. [redacted]’s residence on 04/23/2013.On 08/11/2015, Mr. [redacted] contacted Uniters NA (the warranty administrator) to file a Claim regarding cracking and peeling on the...
merchandise. According to Mr. [redacted]’s invoice, the Leather Protection warranty certificate was enclosed in the warranty kit delivered on 04/23/2015. I have attached the warranty plan for review.Under the section “Coverage” it states; effective seven years from the original date you take delivery of your new furniture Uniters NA will cover all accidental Stains, rips, tears or burns. Also any cracking and peeling of Top Grain leather in seating areas and cracking and peeling of all leather, leather-touch, bicast, bonded and vinyl in non-seating areas.Unfortunately, the Rialto Cardinal is bonded leather and not covered in the seating areas and Mr. [redacted]’s claim was denied by Uniters NA for non coverage.We apologize if any confusion or frustration was caused by the coverage’s under the 7-year Leather Protection warranty. In the interest of Customer Service, we have offered a refund of the warranty in the amount of $124.99.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 10/09/2015, Ms. [redacted] purchased the Justine Plush full mattress set and the Winchester Ebony 6-piece full bedroom set. This merchandise is scheduled for delivery on 10/31/2015.I apologize for any frustrations Ms. [redacted] may have experienced regarding our promotions. I have confirmed...
that the General Manager has reached out to Ms. [redacted] and offered the 48 month promotion. He has advised me that Ms. [redacted]’s concerns have been addressed and she is satisfied.If Ms. [redacted] has any further questions or concerns she may contact me direct.
I understand Ms. [redacted]’s frustrations and apologize that Store Personnel was unable to offer a satisfactory resolution. After speaking with the General Manager, we are able to extend 2 different resolutions in an attempt to offer a well furnished and easy furniture buying experience. Ms. [redacted] may choose the Rendezvous 3-piece livingroom set. She would not be obligated to pay any additional money and delivery will be issued at no cost. Additionally, this offer would also have a monetary refund of $520.Ms. [redacted] also has the option to visit the local store in Bear, Delaware and chose any upholstery livingroom set at any retail value. If Ms. [redacted] chooses this offer, she would not be obligated to pay any additional money and delivery will be issued at no cost. However, this option will not include any monetary compensation. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Jenna CarpenterPhone: 888-751-8552 Ext: 6966#Fax: [email protected]
On 02/20/2016 Ms. [redacted] purchased the Dimora Black queen bed, dresser and nightstand from As-Is clearance section at Value City Furniture store located on 9070 Dixie-Highway Louisville, KY 40258. The Dimora Black dresser and nightstand was delivered on 03/10/2016. Upon delivery of the merchandise...
Ms. [redacted] noticed that she did not receive the Dimora Black queen bed she purchased. After receiving Ms. [redacted]’s Revdex.com complaint, the General Manager has advised that Ms. [redacted] was advised that we would order her a brand new Dimora Black queen bed for the cost Ms. [redacted] paid in the amount of $59.99 at clearance price. Ms. [redacted] was also advised that the Dimora Black queen bed is out of stock until 04/01/2016. Ms. [redacted] can anticipate delivery of her brand new Dimora Black queen bed set for 04/01/2016. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely, Kedeanna [redacted] Phone: ###-###-#### Ext: 6968# Fax: ###-###-#### [email protected]
On 04/10/2017, Ms. [redacted] purchased the Alcove 3 piece table set, the Valerie Queen Velvet bed, the 3 piece Adrian Chocolate living room set, the Valerie Floor Mirror and storage bench, the Ranger Merlot Twin Full Bunk Bed with trundle, and 1 twin Bunkie board. The merchandise was delivered...
to Ms. [redacted]’s residence on 05/18/2017, except the bunk bed was delivered on 06/29/2017.Upon receiving Ms. [redacted]’s complaint I have contacted the store Manager who has informed me Ms. [redacted] has had a successful delivery of the bunk bed on 06/29/2017. There were several issues with missing pieces of the bunk bed and Value City apologies for the errors. A full bunk bed has been delivered and Ms. [redacted] is no longer waiting on any pieces. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 10/19/14, Mrs. [redacted] purchased the Burnham Mogano leather sofa and the Deco chairside chest. Mrs. [redacted] received her furniture on 11/01/14.Upon reviewing Mrs. Maldonado’s complaint through the Revdex.com, the General Manager has been contacted. In the interest of customer...
service, the General Manager is offering Mrs. [redacted] a 50% discount on the chairside chest. The General Manager has tried to contact Mrs. [redacted] to resolve this issue and to notify her of this option. Mrs. [redacted] can contact the General Manager at ###-###-#### with a response.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 02/16/2014, Mr. [redacted] purchased the Colton Camel 3-piece livingroom set and the 6-piece Neo Classic queen bedroom set with an extra nightstand. This merchandise was delivered to Mr. [redacted]s residence on 2/22/2014.I apologize for any confusion Mr. [redacted] may have experienced regarding the...
warranty that was purchased. Mr. [redacted]s 7-year warranty covers any accidental burns, rips, tears or stains. Unfortunately, the purchased warranty does not cover any structural defects and therefore; Mr. [redacted] only had the one year manufacturer warranty which expired in February of 2015.In the interest of Customer Service, the General Manager has authorized a one-time courtesy exchange on the Colton sofa. The sofa will be delivered to Mr. [redacted]s residence on 9/16/2015. The exchange merchandise will not carry any warranty and Mr. [redacted] will only have the 7-year accidental warranty on both pieces.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
My issue is with Value City Furniture NOT replacing the piece of furniture they gave to us that was destroyed, it has nothing to do with Acceptance now. All I want is my chair replaced that I am paying for. Right now I have no chair, yet I am paying almost $300 for one. I would think Value City would be responsible for replacing the merchandise, not Acceptance Now.
On 09/21/2012, Ms. [redacted] purchased the Rialto Cardinal sectional. This merchandise was delivered to Ms. [redacted]’s residence on 09/28/2012.Ms. [redacted] contacted Store Personnel on 07/27/2015 and scheduled a technician to visit her residence to inspect the merchandise and take pictures....
Unfortunately, Ms. [redacted] has been out of warranty since 09/28/2013 and this was only a courtesy service. Ms. [redacted] received service on 08/07/2015 and may contact her local store for additional details. While we understand Ms. [redacted]’s frustrations, cracking and peeling is not covered under her expired warranty.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 03/11/2016 Ms. [redacted] purchased the Adrian Graphite 2 piece sectional and picked up the merchandise 03/11/16. After reviewing Ms. [redacted]’s complaint I have contacted the store and have confirmed that Value City furniture will be servicing Ms. [redacted]’s damaged sofa and delivering the other half of...
Ms. [redacted]’s sectional on Thursday, November 17th. If that date does not work for Ms. [redacted] I ask she contact us immediately to make any changes. Ms. [redacted]’s continued business is so very important to us. We never want to alienate a customer due to our lack of providing the exceptional service each customer deserves. We hope to grow a lifetime relationship with Ms. [redacted]. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I am rejecting this response because:It is incorrectly stated that I received my order on the 22nd. The ottoman was delivered on the 22nd. However; only the chair SEAT was delivered on the 23rd. Yes I was contacted on Friday January 27th regarding my complaint. After I was asked again to check to see if the chair legs were delivered (even after I said I have a picture of the box and that chair seat the day that they arrived); I was told the chair legs will take 5-7 business days to arrive. So I placed this order on January 10th and probably won't receive the chair legs until February. I was not offered any refund for all of the inconvenience that this has caused.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11976677, and find the resolution is satisfactory to me.
Regards,
Anita P[redacted]
On 09/24/2014, Ms. [redacted] purchased a one-only West Village livingroom set. This merchandise was delivered to Ms. [redacted]’s residence on 9/27/2014.I apologize for the delay in resolving Ms. [redacted]’s inquiries. I have been advised that the parts were sent to the incorrect address and...
therefore; Ms. [redacted] never received the necessary parts to complete her service.I have contacted Ms. [redacted] and left a voicemail asking her to confirm the pieces in her residence so we can schedule an exchange. I look forward to hearing back and being offered the opportunity to complete this inquiry.Sincerely,Jenna C[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 10647218, and find the resolution is satisfactory to me.
Regards,
Terry Kreher
On 4/24/10, Mr. [redacted] purchased the Westwood Brick 4 piece sectional and the Hyatt Dark storage ottoman. Mr. [redacted] received delivery of the furniture on 4/28/10.Upon receiving Mr. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer...
service, the General Manager has agreed to allow Mr. [redacted] to return the merchandise for an in-store credit of 50% of the amount paid for the furniture. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. At the point of sale, Mr. [redacted] will receive a 50% discount on the new furniture.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 2/18/2018, Ms. [redacted] purchased the Mustang Brown reclining sofa and love seat set, and the Bronco dual power recliner. The furniture was delivered to Ms. [redacted]’ residence on 2/21/2018.We understand Ms. [redacted]’ concerns and apologize for the experience that she has had with our company. We...
can extend 2 options to Ms. [redacted]: we can send a service technician to her residence to repair the recliner to manufacturer’s standards, or we can refund the purchasing amount of the recliner. The General Manager at the store location has been made aware of this correspondence and will help Ms. [redacted] through this issue. Ms. [redacted] can contact the store location at ###-###-#### to let them know which option she chooses. She can also contact Customer Care at 1/###-###-#### and any of our agents can assist her.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 12/14/2015, Mr. [redacted] purchased the Arts and Crafts Dark TV stand. This merchandise was picked up by Mr. [redacted] on 12/16/2015.On 12/16/2015, Mr. [redacted] contacted Store Personnel to advise that the TV stand was damaged and needed repair. I apologize for any frustrations Mr....
[redacted] may have experienced in regards to the delivery of the exchange. After review of Mr. [redacted]’s complaint, the General Manager has authorized an exchange on 1/12/2016 at no additional cost. Mr. [redacted] will receive a call the day before with his scheduled timeframe. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Jenna C[redacted]
On 05/29/2015, Mr. [redacted] purchased the Gazebo with screen. This merchandise was picked up by Mr. [redacted] on 05/29/2015.On 06/01/2015, Mr. [redacted] contacted Store Personnel to advise that the Gazebo was broken. I apologize for the delay in resolving Mr. [redacted]’s inquiries....
I have confirmed with the Store Manager that Mr. [redacted] was offered the floor model or we could attempt to retrieve one from another region. The Store Manager advised that Mr. [redacted] would be contacting him back with a decision.If Mr. [redacted] has any further questions or concerns he may contact me direct.
Attached please find some of the pictures from the peeling of the sectional. I also have the receipt for my purchase on 1/7/13. SKU #9297227 Item #U111s-60L/70R-MW. It is the 2pc Sectional - Madrid White. It is no longer in your website, and the Torino is the closest sectional which is why I believed it was the torino. However, looking at the receipt, the sectional is the Madrid White.
On 04/19/2013, Mr. [redacted] purchased the 2-piece Rialto Cardinal sectional. This merchandise was delivered to Mr. [redacted]’s residence on 04/23/2013.On 08/11/2015, Mr. [redacted] contacted Uniters NA (the warranty administrator) to file a Claim regarding cracking and peeling on the...
merchandise. According to Mr. [redacted]’s invoice, the Leather Protection warranty certificate was enclosed in the warranty kit delivered on 04/23/2015. I have attached the warranty plan for review.Under the section “Coverage” it states; effective seven years from the original date you take delivery of your new furniture Uniters NA will cover all accidental Stains, rips, tears or burns. Also any cracking and peeling of Top Grain leather in seating areas and cracking and peeling of all leather, leather-touch, bicast, bonded and vinyl in non-seating areas.Unfortunately, the Rialto Cardinal is bonded leather and not covered in the seating areas and Mr. [redacted]’s claim was denied by Uniters NA for non coverage.We apologize if any confusion or frustration was caused by the coverage’s under the 7-year Leather Protection warranty. In the interest of Customer Service, we have offered a refund of the warranty in the amount of $124.99.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 10/09/2015, Ms. [redacted] purchased the Justine Plush full mattress set and the Winchester Ebony 6-piece full bedroom set. This merchandise is scheduled for delivery on 10/31/2015.I apologize for any frustrations Ms. [redacted] may have experienced regarding our promotions. I have confirmed...
that the General Manager has reached out to Ms. [redacted] and offered the 48 month promotion. He has advised me that Ms. [redacted]’s concerns have been addressed and she is satisfied.If Ms. [redacted] has any further questions or concerns she may contact me direct.
I understand Ms. [redacted]’s frustrations and apologize that Store Personnel was unable to offer a satisfactory resolution. After speaking with the General Manager, we are able to extend 2 different resolutions in an attempt to offer a well furnished and easy furniture buying experience. Ms. [redacted] may choose the Rendezvous 3-piece livingroom set. She would not be obligated to pay any additional money and delivery will be issued at no cost. Additionally, this offer would also have a monetary refund of $520.Ms. [redacted] also has the option to visit the local store in Bear, Delaware and chose any upholstery livingroom set at any retail value. If Ms. [redacted] chooses this offer, she would not be obligated to pay any additional money and delivery will be issued at no cost. However, this option will not include any monetary compensation. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Jenna CarpenterPhone: 888-751-8552 Ext: 6966#Fax: [email protected]
On 02/20/2016 Ms. [redacted] purchased the Dimora Black queen bed, dresser and nightstand from As-Is clearance section at Value City Furniture store located on 9070 Dixie-Highway Louisville, KY 40258. The Dimora Black dresser and nightstand was delivered on 03/10/2016. Upon delivery of the merchandise...
Ms. [redacted] noticed that she did not receive the Dimora Black queen bed she purchased. After receiving Ms. [redacted]’s Revdex.com complaint, the General Manager has advised that Ms. [redacted] was advised that we would order her a brand new Dimora Black queen bed for the cost Ms. [redacted] paid in the amount of $59.99 at clearance price. Ms. [redacted] was also advised that the Dimora Black queen bed is out of stock until 04/01/2016. Ms. [redacted] can anticipate delivery of her brand new Dimora Black queen bed set for 04/01/2016. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely, Kedeanna [redacted] Phone: ###-###-#### Ext: 6968# Fax: ###-###-#### [email protected]
On 04/10/2017, Ms. [redacted] purchased the Alcove 3 piece table set, the Valerie Queen Velvet bed, the 3 piece Adrian Chocolate living room set, the Valerie Floor Mirror and storage bench, the Ranger Merlot Twin Full Bunk Bed with trundle, and 1 twin Bunkie board. The merchandise was delivered...
to Ms. [redacted]’s residence on 05/18/2017, except the bunk bed was delivered on 06/29/2017.Upon receiving Ms. [redacted]’s complaint I have contacted the store Manager who has informed me Ms. [redacted] has had a successful delivery of the bunk bed on 06/29/2017. There were several issues with missing pieces of the bunk bed and Value City apologies for the errors. A full bunk bed has been delivered and Ms. [redacted] is no longer waiting on any pieces. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
On 10/19/14, Mrs. [redacted] purchased the Burnham Mogano leather sofa and the Deco chairside chest. Mrs. [redacted] received her furniture on 11/01/14.Upon reviewing Mrs. Maldonado’s complaint through the Revdex.com, the General Manager has been contacted. In the interest of customer...
service, the General Manager is offering Mrs. [redacted] a 50% discount on the chairside chest. The General Manager has tried to contact Mrs. [redacted] to resolve this issue and to notify her of this option. Mrs. [redacted] can contact the General Manager at ###-###-#### with a response.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 02/16/2014, Mr. [redacted] purchased the Colton Camel 3-piece livingroom set and the 6-piece Neo Classic queen bedroom set with an extra nightstand. This merchandise was delivered to Mr. [redacted]s residence on 2/22/2014.I apologize for any confusion Mr. [redacted] may have experienced regarding the...
warranty that was purchased. Mr. [redacted]s 7-year warranty covers any accidental burns, rips, tears or stains. Unfortunately, the purchased warranty does not cover any structural defects and therefore; Mr. [redacted] only had the one year manufacturer warranty which expired in February of 2015.In the interest of Customer Service, the General Manager has authorized a one-time courtesy exchange on the Colton sofa. The sofa will be delivered to Mr. [redacted]s residence on 9/16/2015. The exchange merchandise will not carry any warranty and Mr. [redacted] will only have the 7-year accidental warranty on both pieces.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
My issue is with Value City Furniture NOT replacing the piece of furniture they gave to us that was destroyed, it has nothing to do with Acceptance now. All I want is my chair replaced that I am paying for. Right now I have no chair, yet I am paying almost $300 for one. I would think Value City would be responsible for replacing the merchandise, not Acceptance Now.
On 09/21/2012, Ms. [redacted] purchased the Rialto Cardinal sectional. This merchandise was delivered to Ms. [redacted]’s residence on 09/28/2012.Ms. [redacted] contacted Store Personnel on 07/27/2015 and scheduled a technician to visit her residence to inspect the merchandise and take pictures....
Unfortunately, Ms. [redacted] has been out of warranty since 09/28/2013 and this was only a courtesy service. Ms. [redacted] received service on 08/07/2015 and may contact her local store for additional details. While we understand Ms. [redacted]’s frustrations, cracking and peeling is not covered under her expired warranty.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 03/11/2016 Ms. [redacted] purchased the Adrian Graphite 2 piece sectional and picked up the merchandise 03/11/16. After reviewing Ms. [redacted]’s complaint I have contacted the store and have confirmed that Value City furniture will be servicing Ms. [redacted]’s damaged sofa and delivering the other half of...
Ms. [redacted]’s sectional on Thursday, November 17th. If that date does not work for Ms. [redacted] I ask she contact us immediately to make any changes. Ms. [redacted]’s continued business is so very important to us. We never want to alienate a customer due to our lack of providing the exceptional service each customer deserves. We hope to grow a lifetime relationship with Ms. [redacted]. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I am rejecting this response because:It is incorrectly stated that I received my order on the 22nd. The ottoman was delivered on the 22nd. However; only the chair SEAT was delivered on the 23rd. Yes I was contacted on Friday January 27th regarding my complaint. After I was asked again to check to see if the chair legs were delivered (even after I said I have a picture of the box and that chair seat the day that they arrived); I was told the chair legs will take 5-7 business days to arrive. So I placed this order on January 10th and probably won't receive the chair legs until February. I was not offered any refund for all of the inconvenience that this has caused.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11976677, and find the resolution is satisfactory to me.
Regards,
Anita P[redacted]
On 09/24/2014, Ms. [redacted] purchased a one-only West Village livingroom set. This merchandise was delivered to Ms. [redacted]’s residence on 9/27/2014.I apologize for the delay in resolving Ms. [redacted]’s inquiries. I have been advised that the parts were sent to the incorrect address and...
therefore; Ms. [redacted] never received the necessary parts to complete her service.I have contacted Ms. [redacted] and left a voicemail asking her to confirm the pieces in her residence so we can schedule an exchange. I look forward to hearing back and being offered the opportunity to complete this inquiry.Sincerely,Jenna C[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 10647218, and find the resolution is satisfactory to me.
Regards,
Terry Kreher
On 4/24/10, Mr. [redacted] purchased the Westwood Brick 4 piece sectional and the Hyatt Dark storage ottoman. Mr. [redacted] received delivery of the furniture on 4/28/10.Upon receiving Mr. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer...
service, the General Manager has agreed to allow Mr. [redacted] to return the merchandise for an in-store credit of 50% of the amount paid for the furniture. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. At the point of sale, Mr. [redacted] will receive a 50% discount on the new furniture.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.