I have contacted the store and advised them that Ms. [redacted] has an in-store credit that does not expire. I have also sent email conformation to Ms. [redacted] directly to avoid any discrepancies. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I understand Ms. [redacted]’s frustrations and appreciate her sharing her concerns. This feedback will be shared with the Management Team.Sincerely,Jenna CarpenterPhone: 888-751-8552 Ext: 6966#Fax: [email protected]
I apologize for the time it has taken to resolve this inquiry. According to the Management Team at the Northlake, IL store, we purchased a new splash pad and installed. Please do not hesitate to contact me at the below phone number in the event this is not resolved.
The phone number given to contact the general manager isn't a working number nor have I EVER received ANY phone calls from anyone. This is becoming ridiculous. I'd like to know whom anyone has spoken to when they call me a s what number they have on file.
I apologize for the delay in our resolution regarding Ms. [redacted]’s complaint. I kindly ask that Ms. [redacted] reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently with the store location’s General Manager and I appreciate...
On 2/28/2015 Ms. [redacted] purchased a 2-piece Cobra Brown living room set, and the Plano Lift Top cocktail table. The Items were delivered to her home on 3/25/2015. I have contacted the store Manager who states that they have taken care of the $97 difference between the sofas. The refund was submitted...
back to her original method of payment and will reflect on her end within 3-5 business days. Ms. [redacted] may contact the store at ###-###-#### to schedule her delivery. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 02/22/2015, Ms. [redacted] purchased two Laguna Lt Steel dual reclining sofas, the Waltz black sofa lounger and chaise. Ms. [redacted] also purchased the Tribute lift top cocktail table. On 04/14/2015, Ms. [redacted] notified Store Personnel regarding the Laguna Lt Steel dual reclining sofas were breaking apart....
At that time, Ms. [redacted] was advised we would send a service technician out to her home. The service appointment was completed on 05/08/15. In the interest of Customer Service, the General Manager has offered to exchange Ms. Tunk’s merchandise. Ms. [redacted] can anticipate the delivery of her exchange merchandise at her residence on 09/23/2015. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 01/06/13, Ms. [redacted] purchased the Madrid White 2 piece sectional as an As-Is item. The merchandise was delivered to Ms. [redacted]’s residence on 01/07/13.Upon receiving Ms. [redacted]’s Revdex.com complaint, the General Manager was contacted and has agreed that we can provide an in store credit of $419.99. If Ms. [redacted] chooses to have the merchandise delivered to her residence, she will be responsible for paying the delivery cost. We deeply value your relationship with Value City and are committed to providing you with the highest level of service, simply because our customers deserve the very best.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 06/28/2015, Ms. [redacted] purchased the St. Malo Brown power recliner and the Andrea Java sofa lounger. This merchandise was delivered to Ms. [redacted]’s residence on 07/01/2015.I apologize for any frustrations Ms. [redacted] may have received in regards to her [redacted] Financial promotion. I am...
pleased to advise that I have contacted the bank and changed Ms. [redacted]’s promotion to 24 months as requested. This change will reflect on her account within 7-10 business days and will update on her statement within 1-2 billing cycles.If Ms. [redacted] has any further questions or concerns she may contact me direct.
My case has been closed but I would like it changed to I was very satisfied with the resolution. This matter was handled quickly and I have since reselected furniture to be delivered on 12/1/16. I do not want my response to be dissatisfied because that would be wrong. Can this be changed to very satisfied?
Hi I would like to re open this complaint . They call us but they did not do any thing , I am waiting last whole month for them . Please advise . Thanks
I have spoken with Mr. [redacted] and in our conversation we have came to the agreement that [redacted] (the warranty company) will do a full replacement and the $400 in store credit offered to Mr. [redacted] will also still be applied to Mr. [redacted] for a future purchase. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I got a call today from [redacted], the manager at the Woodbridge store. Apparently, the damages that happened to my house should not cost what I got a estimate on(i have the quote). Which was around $1,000.00 to fix everything and have it painted back. This is what he said to me:[redacted]: "This is what I can do, I can give you $200.00, because it shouldn't cost that much to repair your wall."Me: "The damages are scratches and dents to my wall, shouldn't you cover the repair to the whole wall?"He then stated that they do not cover the paint, but only the repair. So why do I have to pay someone out my own pocket for damages done to my house?I have photos and emails to support the damages and the quote to fix them.
I would like to receive a refund for the delivery charges. I have done business with American signature before in A different location and was very satisfied with Both the product and service. I just feel that this time around business was not handled professionally. I did spend a substantial amount of money with the store and paid all at once so I just expected that I would receive adequate service. A lot of things were not disclosed properly. Like the fact the furniture was not in stock , when in fact I was told that everything was in stock by the sales rep. This was a frustrating experience for me. I am still willing to do future business with this company more than likely not at the Plymouth meeting location.
On 6/29/16, Ms. [redacted] purchased the twin innerspring mattress, the Carey Brown twin daybed with trundle, and the mirage twin mattress. The merchandise was delivered to Ms. [redacted]’ residence on 7/2/16.Upon reviewing Ms. [redacted]’ complaint that was filed through the Revdex.com, the General...
Manager was contacted. Ms. [redacted] is scheduled to receive the correct mattress on 8/5/16. The store location will be in contact with Ms. [redacted] to provide her with the time frame that they will deliver the mattress that was initially purchased.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 08/24/2013, Ms. [redacted] purchased the Avenger Godiva 2-piece livingroom set, Neo Classic Cherry queen bed, the Rejuvenate queen mattress set and 2 of the Everett end tables. This merchandise was delivered to Mr. [redacted]’s residence on 8/31/2013. Ms. [redacted] also purchased the 7 year Leather...
Protection warranty. Ms. [redacted] did not purchase the extended manufacturer warranty and therefore only had the 1-year manufacturer’s warranty that expired on 08/31/2014. In the interest of customer service, the General Manager has authorized a courtesy service to fully repair her merchandise. Ms. [redacted] can expect to receive service on 01/12/2016. She will receive a call the day before with a timeframe for service. According to Ms. [redacted]’s invoice, the Leather Protection warranty certificate was enclosed in the warranty kit delivered on 08/31/2013, which describes the coverage’s of the purchased warranty. I kindly ask that Ms. [redacted] review the attached warranty for any future coverage’s.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 12/01/15, Ms. [redacted] purchased the Orlando Brown 6 piece power sectional. Ms. [redacted] received her merchandise on 12/09/15. According to the contract delivery company, Rapid Response, Ms. [redacted] accepted a settlement offer for damages done to her home during the delivery process. At this time, her...
inquiry has been resolved.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I have made 2 more attempts (by phone and email) to contact Kedeanna from American Signature to request a return for a full refund. I am very frustrated that at first I was told it would take 6-12 weeks to get replacement cushions cores, then 3 days following my Revdex.com Complaint they are willing to replace all three cushion cores in less than a week. It has been nothing but a game. The customer service by this company has left much to be desired and I am requesting a FULL REFUND for return of the sofa and love seat by Friday 4-8-16.
On 2/28/13, Ms. [redacted] made her initial purchase with our store location in White Marsh, MD. The Casino Black sofa portion of the living room set was returned in exchange for a different collection on 3/16/2013. The Casino Black love seat portion of the same set was returned and the Alterra Gray sofa...
and love seat set was delivered to Ms. [redacted]s residence on 1/13/14. The Alterra Gray sofa and love seat set were purchased as AS-IS merchandise, not carrying any type of warranty and doesn’t qualify for any extended warranties.While we understand Ms. [redacted]s concerns and apologize for the issues that she has had thus far, our policy does not accommodate for furniture that was purchased AS-IS. Unfortunately, we will not be able to grant Ms. [redacted]s request to process a full refund or issue any in-store credits. Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11962198, and find the resolution is satisfactory to me.
Regards,
Debra [redacted] 02/23/2017-- I did received a call from the south boulevard location in charlotte, and was told that I can pick up the refund today. I hope it will be ready
I have contacted the store and advised them that Ms. [redacted] has an in-store credit that does not expire. I have also sent email conformation to Ms. [redacted] directly to avoid any discrepancies. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I understand Ms. [redacted]’s frustrations and appreciate her sharing her concerns. This feedback will be shared with the Management Team.Sincerely,Jenna CarpenterPhone: 888-751-8552 Ext: 6966#Fax: [email protected]
I apologize for the time it has taken to resolve this inquiry. According to the Management Team at the Northlake, IL store, we purchased a new splash pad and installed. Please do not hesitate to contact me at the below phone number in the event this is not resolved.
The phone number given to contact the general manager isn't a working number nor have I EVER received ANY phone calls from anyone. This is becoming ridiculous. I'd like to know whom anyone has spoken to when they call me a s what number they have on file.
I apologize for the delay in our resolution regarding Ms. [redacted]’s complaint. I kindly ask that Ms. [redacted] reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently with the store location’s General Manager and I appreciate...
Ms. [redacted]’s patience in this matter.
On 2/28/2015 Ms. [redacted] purchased a 2-piece Cobra Brown living room set, and the Plano Lift Top cocktail table. The Items were delivered to her home on 3/25/2015. I have contacted the store Manager who states that they have taken care of the $97 difference between the sofas. The refund was submitted...
back to her original method of payment and will reflect on her end within 3-5 business days. Ms. [redacted] may contact the store at ###-###-#### to schedule her delivery. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 02/22/2015, Ms. [redacted] purchased two Laguna Lt Steel dual reclining sofas, the Waltz black sofa lounger and chaise. Ms. [redacted] also purchased the Tribute lift top cocktail table. On 04/14/2015, Ms. [redacted] notified Store Personnel regarding the Laguna Lt Steel dual reclining sofas were breaking apart....
At that time, Ms. [redacted] was advised we would send a service technician out to her home. The service appointment was completed on 05/08/15. In the interest of Customer Service, the General Manager has offered to exchange Ms. Tunk’s merchandise. Ms. [redacted] can anticipate the delivery of her exchange merchandise at her residence on 09/23/2015. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 01/06/13, Ms. [redacted] purchased the Madrid White 2 piece sectional as an As-Is item. The merchandise was delivered to Ms. [redacted]’s residence on 01/07/13.Upon receiving Ms. [redacted]’s Revdex.com complaint, the General Manager was contacted and has agreed that we can provide an in store credit of $419.99. If Ms. [redacted] chooses to have the merchandise delivered to her residence, she will be responsible for paying the delivery cost. We deeply value your relationship with Value City and are committed to providing you with the highest level of service, simply because our customers deserve the very best.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 06/28/2015, Ms. [redacted] purchased the St. Malo Brown power recliner and the Andrea Java sofa lounger. This merchandise was delivered to Ms. [redacted]’s residence on 07/01/2015.I apologize for any frustrations Ms. [redacted] may have received in regards to her [redacted] Financial promotion. I am...
pleased to advise that I have contacted the bank and changed Ms. [redacted]’s promotion to 24 months as requested. This change will reflect on her account within 7-10 business days and will update on her statement within 1-2 billing cycles.If Ms. [redacted] has any further questions or concerns she may contact me direct.
My case has been closed but I would like it changed to I was very satisfied with the resolution. This matter was handled quickly and I have since reselected furniture to be delivered on 12/1/16. I do not want my response to be dissatisfied because that would be wrong. Can this be changed to very satisfied?
Hi I would like to re open this complaint . They call us but they did not do any thing , I am waiting last whole month for them . Please advise . Thanks
I have spoken with Mr. [redacted] and in our conversation we have came to the agreement that [redacted] (the warranty company) will do a full replacement and the $400 in store credit offered to Mr. [redacted] will also still be applied to Mr. [redacted] for a future purchase. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I got a call today from [redacted], the manager at the Woodbridge store. Apparently, the damages that happened to my house should not cost what I got a estimate on(i have the quote). Which was around $1,000.00 to fix everything and have it painted back. This is what he said to me:[redacted]: "This is what I can do, I can give you $200.00, because it shouldn't cost that much to repair your wall."Me: "The damages are scratches and dents to my wall, shouldn't you cover the repair to the whole wall?"He then stated that they do not cover the paint, but only the repair. So why do I have to pay someone out my own pocket for damages done to my house?I have photos and emails to support the damages and the quote to fix them.
I would like to receive a refund for the delivery charges. I have done business with American signature before in A different location and was very satisfied with Both the product and service. I just feel that this time around business was not handled professionally. I did spend a substantial amount of money with the store and paid all at once so I just expected that I would receive adequate service. A lot of things were not disclosed properly. Like the fact the furniture was not in stock , when in fact I was told that everything was in stock by the sales rep. This was a frustrating experience for me. I am still willing to do future business with this company more than likely not at the Plymouth meeting location.
On 6/29/16, Ms. [redacted] purchased the twin innerspring mattress, the Carey Brown twin daybed with trundle, and the mirage twin mattress. The merchandise was delivered to Ms. [redacted]’ residence on 7/2/16.Upon reviewing Ms. [redacted]’ complaint that was filed through the Revdex.com, the General...
Manager was contacted. Ms. [redacted] is scheduled to receive the correct mattress on 8/5/16. The store location will be in contact with Ms. [redacted] to provide her with the time frame that they will deliver the mattress that was initially purchased.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 08/24/2013, Ms. [redacted] purchased the Avenger Godiva 2-piece livingroom set, Neo Classic Cherry queen bed, the Rejuvenate queen mattress set and 2 of the Everett end tables. This merchandise was delivered to Mr. [redacted]’s residence on 8/31/2013. Ms. [redacted] also purchased the 7 year Leather...
Protection warranty. Ms. [redacted] did not purchase the extended manufacturer warranty and therefore only had the 1-year manufacturer’s warranty that expired on 08/31/2014. In the interest of customer service, the General Manager has authorized a courtesy service to fully repair her merchandise. Ms. [redacted] can expect to receive service on 01/12/2016. She will receive a call the day before with a timeframe for service. According to Ms. [redacted]’s invoice, the Leather Protection warranty certificate was enclosed in the warranty kit delivered on 08/31/2013, which describes the coverage’s of the purchased warranty. I kindly ask that Ms. [redacted] review the attached warranty for any future coverage’s.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 12/01/15, Ms. [redacted] purchased the Orlando Brown 6 piece power sectional. Ms. [redacted] received her merchandise on 12/09/15. According to the contract delivery company, Rapid Response, Ms. [redacted] accepted a settlement offer for damages done to her home during the delivery process. At this time, her...
inquiry has been resolved.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I have made 2 more attempts (by phone and email) to contact Kedeanna from American Signature to request a return for a full refund. I am very frustrated that at first I was told it would take 6-12 weeks to get replacement cushions cores, then 3 days following my Revdex.com Complaint they are willing to replace all three cushion cores in less than a week. It has been nothing but a game. The customer service by this company has left much to be desired and I am requesting a FULL REFUND for return of the sofa and love seat by Friday 4-8-16.
On 2/28/13, Ms. [redacted] made her initial purchase with our store location in White Marsh, MD. The Casino Black sofa portion of the living room set was returned in exchange for a different collection on 3/16/2013. The Casino Black love seat portion of the same set was returned and the Alterra Gray sofa...
and love seat set was delivered to Ms. [redacted]s residence on 1/13/14. The Alterra Gray sofa and love seat set were purchased as AS-IS merchandise, not carrying any type of warranty and doesn’t qualify for any extended warranties.While we understand Ms. [redacted]s concerns and apologize for the issues that she has had thus far, our policy does not accommodate for furniture that was purchased AS-IS. Unfortunately, we will not be able to grant Ms. [redacted]s request to process a full refund or issue any in-store credits. Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11962198, and find the resolution is satisfactory to me.
Regards,
Debra [redacted] 02/23/2017-- I did received a call from the south boulevard location in charlotte, and was told that I can pick up the refund today. I hope it will be ready