On 1/7/2017 Mrs. [redacted] purchased the Mckenna Pewter chair, the Brianna Dark Grey Accent chair, as well as the Mckenna Pewter sofa. The items were delivered to Mrs. [redacted] residence on 2/28/17. Value City understands that the multiple exchanges that Mrs. [redacted] has had is an inconvenience for her. In...
the interest of customer service, we can offer Mrs. [redacted] an in-store credit in the amount of her total initial purchase, which is $1324.36. Mrs. [redacted] can utilize this in-store credit by going into the Chagrin Highlands store at her earliest convenience. I apologize for any inconvenience this may have caused Mrs. Adams. If Mrs. [redacted] has any other questions or concerns, please feel free to contact me directly.
On 09/14/2016, [redacted] purchased the 2 piece Carrington Charcoal living room set, and the Trad Iron Trestle Coffee table. The merchandise was delivered to [redacted] residence on 9/23/2016.[redacted] contacted Value City Furniture on 7/15/2017, and informed us that she had multiple packets...
leaking a substance from the bottom of her merchandise. Once Value City Furniture was notified by [redacted]’s concerns with the leaking packets we sent out a certified service technician to assess the merchandise who removed the merchandise from [redacted]’s residence immediately. On 7/18/2017, [redacted] visited the Florence Kentucky Value City Furniture and was informed by the Manager that due to the substance found in her furniture she will be offered a full reselection in the amount she originally paid for her furniture.Value City Furniture was able to verify with the distributor that the packets found at the bottom of [redacted]’s merchandise is a non-toxic packing/shipping material used to ship products from overseas. [redacted] has reselected to the Collin Pearl 5 piece sectional that was successfully delivered to her residence on 7/26/2017. [redacted] has also been refunded $535.77 and has had her rug professionally cleaned by a 3 party contractor hired by Value City Furniture.I apologize for any inconvenience [redacted] may have experienced. If [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 12/17/17, Mr. / Mrs. [redacted] made their purchase with Value City Furniture. The delivery of the furniture occurred on 12/26/17.We are saddened to hear that this has occurred in Mr. / Mrs. [redacted]’s residence and apologize for the behavior of the contracted delivery team that made the delivery...
on that day. The General Manager at our Chicago Delivery Center, as well as the General Manager for the delivery service that is contracted for our Delivery Center, will be reaching out to Mr. / Mrs. [redacted] to discuss the matter and see what can be done to appease them.If Mr. / Mrs. [redacted] has any further questions or concerns, please feel free to contact our Chicago Delivery Center at 630-332-7084.Sincerely,Ashley H[redacted]
On 08/29/2015, Mr. [redacted] purchased 2 Spectrum Gray rocker recliners. This merchandise was delivered to Ms. [redacted]’s residence on 08/30/2015.I apologize for any frustration or inconvenience Mr. [redacted] has experienced regarding the recliners. The General Manager has reached out to Mr....
[redacted] and discussed his experience and offered compensation. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 04/05/2013, Ms. [redacted] purchased the Rialto Brown sofa and loveseat. This merchandise was delivered to Ms. [redacted]’s residence on 4/12/2013.According to Ms. [redacted]’s invoice, an extended warranty was not purchased. Unfortunately, all warranties are at an additional cost and we are...
unable to confirm what was stated at time of purchase. In the interest of Customer Service, I would like to request that Ms. [redacted] submit pictures to the Revdex.com of the issues she is having with the furniture. Please note that Ms. [redacted]’s merchandise is out of warranty, however we may be able to offer assistance. Please send pictures of the specific issues and then a picture of the furniture as a whole.
I have confirmed with Mr. [redacted] that he may collect his check on 02/02/2017 at the store where he made his purchase. I have suggested going after Noon would be best.
I have once discussed this matter to Uniters and they are impossible to deal with. They are very unprofessional and demeaning and harrassing as if I am stupid and do not know my rights as a consumer. Further communication with them is a waste of my time however I am asking the assiatnce of Revdex.com to look further this situation. I deserve respect and I need the couch replaced.
On 9/1/16, Mr. [redacted] purchased the Omni Brown 3 piece manuel living room set and the Tribute Black lift top cocktail table. The merchandise was delivered to Mr. [redacted]’s residence on 9/7/16.Upon reviewing Mr. [redacted]’s complaint through the Revdex.com, the General Manager was contacted to...
resolve the issue. Mr. [redacted] has received free delivery for the issues that have occurred, although the promotion was not being offered at the time of purchase. At this point, we feel that we have compensated Mr. [redacted] for the delivery issues by refunding the delivery fee.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,
On 12/16/2012, Mr. [redacted] purchased the 4-piece Colorado Brown power sectional with the 7-year Leather Protection and the 3-year Extended Protection Plan Warranty. This merchandise was delivered to Mr. [redacted]’s residence on 12/18/2012.I apologize for the continued service issues Mr. [redacted] has...
experienced. According to our Extended Protection Plan Warranty; if the Administrator considers the covered Product(s) to be beyond economic repair, then an in-store credit will be given based upon the original Purchase Price minus a usage fee. As hereafter defined, this usage fee will be determined by dividing the original Purchase Price by the term of this Service Plan, three (3) years (36 months).The General Manager has agreed to offer Mr. [redacted] a full in-store credit without the usage fee as the stated guideline within the purchased warranty. In the event Mr. [redacted] does not want to choose replacement merchandise, the General Manager has also offered Mr. [redacted] the option to keep his merchandise, without any further warranty for a refund of $1700.00. In the event Mr. [redacted] would like to accept either of these options, he may contact me directly at the contacts located at the bottom of this letter.
Even though my furniture is out of warranty they still gave us crappy furniture right at delivery. Please let them know that everyone will eventually figure out not to buy from them if they don't want to waste their hard earned money
I kindly ask that Ms. [redacted] advise if any additional correspondence is needed in regards to her Regional Manager request. It is our understanding that Ms. [redacted] has attempted to be contacted. If Ms. [redacted] is in need of further assistance, I kindly ask that she respond to this complaint.
I received a call from David F[redacted] on October 5, 2015. At first he was very upset that I contacted the Revdex.com and complained. He seemed to have excuses for the accident, until I explained to him what happened. He felt that I shouldn't have contacted the Revdex.com, but it seemed to be the only way to get any response from them. We ended the conversation with he was going to be contacting lawn companies. He also wanted me to find some companies also. It is now October 14, I haven't heard back from them.
Hello,This is a continuation of Consumer Complaint #[redacted]. It is 19 days away from a year since I purchased this furniture and I still don't have the legs to my nightstand.I decided to resolved my last compliant when I received assurance that my recliner would be replaced and the legs for my nightstand would be delivered Saturday, June 20th, I received the recliner but no legs. I call that day before the delivery guys left and was told by customer service that there was a mistake made in detailing the service call.I was again assured the legs for my nightstand would be delivered the following Saturday, June 27th. No call, no delivery. At this point I would like a refund on this nightstand.Thank you,
I was unable to locate an invoice for Mr. [redacted] regarding his complaint. In order to investigate his complaint further, I will need additional information. The information below provided does not pull up an orders in our Michigan store systems. If the order is under a different name please provide...
the below information to assist with resolving your Revdex.com complaint.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Name on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will follow up with an offer of resolution. If Mr. Laylon has any further questions or concerns he may contact me direct.
After receiving another complaint from Ms. B[redacted] I was advised from the store Manager that we will be able to offer Ms. B[redacted] to keep her current table as-is with compensation of additional $235 off the invoice for her to keep the table set ASIS (half off the current price of $469). This...
will be a total of 60% off the item for the customer. If Ms. B[redacted] would like a new dining set we will be happy to set up an even exchange for the set as well. At this time we will not be able to compensate Ms. B[redacted] invoice by 30%.I apologize for any inconvenience Ms. B[redacted] may have experienced. If Ms. B[redacted] has any further questions or concerns she may contact me direct. Sincerely,[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
Terminx came out but they did not spray or service my home because they said they didn't see anything. I've seen the bugs. I need my home re sprayed and items paid for.
My new email address is [redacted]@yahoo.com. I have a new job and this email will not be active after 9-5-2015.
Value City has issued the delivery fee refund check to AcceptanceNow. Mr. W[redacted] will need to contact AcceptanceNow at [redacted] or contact his local store to follow up on the status of his refund. I apologize that we are unable to provide an estimated timeframe of the refund check arrival.Sincerely,Jenna C[redacted]
I apologize for the delay in our resolution regarding Mrs. [redacted]s complaint. I kindly ask that Mrs. Mancuso reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently with the store location’s General Manager and I...
appreciate Mrs. [redacted]s patience in this matter.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I would like to add that Jason, the manager at American Signature, was more than accommodating and they were great in making a fair offer. I would do business in the future with American Signature with the way they handled everything.
On 11/30/2014, Ms. [redacted] purchased the Prescott Auburn 4-piece sectional with an additional armless chair. This merchandise was delivered to Ms. [redacted]’s residence on 12/06/2014.Due to service issues, Ms. [redacted] returned all her merchandise on 03/21/2015 for a full refund. I...
apologize for the delay in processing Ms. [redacted]’s refund to the finance company, Great American Finance Company (GAFCO).I have contacted our Refunds department to issue a second check for [redacted] so that Ms. [redacted] may receive her final refund. This check will be sent directly to the Finance company on 05/29/2015 via Fed Ex.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 1/7/2017 Mrs. [redacted] purchased the Mckenna Pewter chair, the Brianna Dark Grey Accent chair, as well as the Mckenna Pewter sofa. The items were delivered to Mrs. [redacted] residence on 2/28/17. Value City understands that the multiple exchanges that Mrs. [redacted] has had is an inconvenience for her. In...
the interest of customer service, we can offer Mrs. [redacted] an in-store credit in the amount of her total initial purchase, which is $1324.36. Mrs. [redacted] can utilize this in-store credit by going into the Chagrin Highlands store at her earliest convenience. I apologize for any inconvenience this may have caused Mrs. Adams. If Mrs. [redacted] has any other questions or concerns, please feel free to contact me directly.
On 09/14/2016, [redacted] purchased the 2 piece Carrington Charcoal living room set, and the Trad Iron Trestle Coffee table. The merchandise was delivered to [redacted] residence on 9/23/2016.[redacted] contacted Value City Furniture on 7/15/2017, and informed us that she had multiple packets...
leaking a substance from the bottom of her merchandise. Once Value City Furniture was notified by [redacted]’s concerns with the leaking packets we sent out a certified service technician to assess the merchandise who removed the merchandise from [redacted]’s residence immediately. On 7/18/2017, [redacted] visited the Florence Kentucky Value City Furniture and was informed by the Manager that due to the substance found in her furniture she will be offered a full reselection in the amount she originally paid for her furniture.Value City Furniture was able to verify with the distributor that the packets found at the bottom of [redacted]’s merchandise is a non-toxic packing/shipping material used to ship products from overseas. [redacted] has reselected to the Collin Pearl 5 piece sectional that was successfully delivered to her residence on 7/26/2017. [redacted] has also been refunded $535.77 and has had her rug professionally cleaned by a 3 party contractor hired by Value City Furniture.I apologize for any inconvenience [redacted] may have experienced. If [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 12/17/17, Mr. / Mrs. [redacted] made their purchase with Value City Furniture. The delivery of the furniture occurred on 12/26/17.We are saddened to hear that this has occurred in Mr. / Mrs. [redacted]’s residence and apologize for the behavior of the contracted delivery team that made the delivery...
on that day. The General Manager at our Chicago Delivery Center, as well as the General Manager for the delivery service that is contracted for our Delivery Center, will be reaching out to Mr. / Mrs. [redacted] to discuss the matter and see what can be done to appease them.If Mr. / Mrs. [redacted] has any further questions or concerns, please feel free to contact our Chicago Delivery Center at 630-332-7084.Sincerely,Ashley H[redacted]
On 08/29/2015, Mr. [redacted] purchased 2 Spectrum Gray rocker recliners. This merchandise was delivered to Ms. [redacted]’s residence on 08/30/2015.I apologize for any frustration or inconvenience Mr. [redacted] has experienced regarding the recliners. The General Manager has reached out to Mr....
[redacted] and discussed his experience and offered compensation. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 04/05/2013, Ms. [redacted] purchased the Rialto Brown sofa and loveseat. This merchandise was delivered to Ms. [redacted]’s residence on 4/12/2013.According to Ms. [redacted]’s invoice, an extended warranty was not purchased. Unfortunately, all warranties are at an additional cost and we are...
unable to confirm what was stated at time of purchase. In the interest of Customer Service, I would like to request that Ms. [redacted] submit pictures to the Revdex.com of the issues she is having with the furniture. Please note that Ms. [redacted]’s merchandise is out of warranty, however we may be able to offer assistance. Please send pictures of the specific issues and then a picture of the furniture as a whole.
I have confirmed with Mr. [redacted] that he may collect his check on 02/02/2017 at the store where he made his purchase. I have suggested going after Noon would be best.
I have once discussed this matter to Uniters and they are impossible to deal with. They are very unprofessional and demeaning and harrassing as if I am stupid and do not know my rights as a consumer. Further communication with them is a waste of my time however I am asking the assiatnce of Revdex.com to look further this situation. I deserve respect and I need the couch replaced.
On 9/1/16, Mr. [redacted] purchased the Omni Brown 3 piece manuel living room set and the Tribute Black lift top cocktail table. The merchandise was delivered to Mr. [redacted]’s residence on 9/7/16.Upon reviewing Mr. [redacted]’s complaint through the Revdex.com, the General Manager was contacted to...
resolve the issue. Mr. [redacted] has received free delivery for the issues that have occurred, although the promotion was not being offered at the time of purchase. At this point, we feel that we have compensated Mr. [redacted] for the delivery issues by refunding the delivery fee.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,
On 12/16/2012, Mr. [redacted] purchased the 4-piece Colorado Brown power sectional with the 7-year Leather Protection and the 3-year Extended Protection Plan Warranty. This merchandise was delivered to Mr. [redacted]’s residence on 12/18/2012.I apologize for the continued service issues Mr. [redacted] has...
experienced. According to our Extended Protection Plan Warranty; if the Administrator considers the covered Product(s) to be beyond economic repair, then an in-store credit will be given based upon the original Purchase Price minus a usage fee. As hereafter defined, this usage fee will be determined by dividing the original Purchase Price by the term of this Service Plan, three (3) years (36 months).The General Manager has agreed to offer Mr. [redacted] a full in-store credit without the usage fee as the stated guideline within the purchased warranty. In the event Mr. [redacted] does not want to choose replacement merchandise, the General Manager has also offered Mr. [redacted] the option to keep his merchandise, without any further warranty for a refund of $1700.00. In the event Mr. [redacted] would like to accept either of these options, he may contact me directly at the contacts located at the bottom of this letter.
Even though my furniture is out of warranty they still gave us crappy furniture right at delivery. Please let them know that everyone will eventually figure out not to buy from them if they don't want to waste their hard earned money
I kindly ask that Ms. [redacted] advise if any additional correspondence is needed in regards to her Regional Manager request. It is our understanding that Ms. [redacted] has attempted to be contacted. If Ms. [redacted] is in need of further assistance, I kindly ask that she respond to this complaint.
I received a call from David F[redacted] on October 5, 2015. At first he was very upset that I contacted the Revdex.com and complained. He seemed to have excuses for the accident, until I explained to him what happened. He felt that I shouldn't have contacted the Revdex.com, but it seemed to be the only way to get any response from them. We ended the conversation with he was going to be contacting lawn companies. He also wanted me to find some companies also. It is now October 14, I haven't heard back from them.
Hello,This is a continuation of Consumer Complaint #[redacted]. It is 19 days away from a year since I purchased this furniture and I still don't have the legs to my nightstand.I decided to resolved my last compliant when I received assurance that my recliner would be replaced and the legs for my nightstand would be delivered Saturday, June 20th, I received the recliner but no legs. I call that day before the delivery guys left and was told by customer service that there was a mistake made in detailing the service call.I was again assured the legs for my nightstand would be delivered the following Saturday, June 27th. No call, no delivery. At this point I would like a refund on this nightstand.Thank you,
I was unable to locate an invoice for Mr. [redacted] regarding his complaint. In order to investigate his complaint further, I will need additional information. The information below provided does not pull up an orders in our Michigan store systems. If the order is under a different name please provide...
the below information to assist with resolving your Revdex.com complaint.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Name on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will follow up with an offer of resolution. If Mr. Laylon has any further questions or concerns he may contact me direct.
After receiving another complaint from Ms. B[redacted] I was advised from the store Manager that we will be able to offer Ms. B[redacted] to keep her current table as-is with compensation of additional $235 off the invoice for her to keep the table set ASIS (half off the current price of $469). This...
will be a total of 60% off the item for the customer. If Ms. B[redacted] would like a new dining set we will be happy to set up an even exchange for the set as well. At this time we will not be able to compensate Ms. B[redacted] invoice by 30%.I apologize for any inconvenience Ms. B[redacted] may have experienced. If Ms. B[redacted] has any further questions or concerns she may contact me direct. Sincerely,[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
Terminx came out but they did not spray or service my home because they said they didn't see anything. I've seen the bugs. I need my home re sprayed and items paid for.
My new email address is [redacted]@yahoo.com. I have a new job and this email will not be active after 9-5-2015.
Value City has issued the delivery fee refund check to AcceptanceNow. Mr. W[redacted] will need to contact AcceptanceNow at [redacted] or contact his local store to follow up on the status of his refund. I apologize that we are unable to provide an estimated timeframe of the refund check arrival.Sincerely,Jenna C[redacted]
I apologize for the delay in our resolution regarding Mrs. [redacted]s complaint. I kindly ask that Mrs. Mancuso reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently with the store location’s General Manager and I...
appreciate Mrs. [redacted]s patience in this matter.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I would like to add that Jason, the manager at American Signature, was more than accommodating and they were great in making a fair offer. I would do business in the future with American Signature with the way they handled everything.
On 11/30/2014, Ms. [redacted] purchased the Prescott Auburn 4-piece sectional with an additional armless chair. This merchandise was delivered to Ms. [redacted]’s residence on 12/06/2014.Due to service issues, Ms. [redacted] returned all her merchandise on 03/21/2015 for a full refund. I...
apologize for the delay in processing Ms. [redacted]’s refund to the finance company, Great American Finance Company (GAFCO).I have contacted our Refunds department to issue a second check for [redacted] so that Ms. [redacted] may receive her final refund. This check will be sent directly to the Finance company on 05/29/2015 via Fed Ex.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.