United Airlines

Complaint: ***
I am rejecting this response because:I spoke to a United customer service person years ago when the merge happenedI was told this information which is why I didn't use my milesI was told this information maybe 10+ years ago I hadn't used or added to my miles until recently after becoming a member of Continental e-miles program How dare you accuse me of lying! I was told not to worry because My Miles Earned Under Continental Airlines Will Not Expire, I Am Granfathered In under my agreement with Continental I have traveled many times and paid for my trips when I could've used those milesIf you look deeper in my record you may see the notesWhy has my miles stayed intact for over 30+ years w/o expiring and no addition every months? I need to speak to someone who knows the rules that were told to people who have such an older membership such as myselfThis will never end until my miles are returned to meI earned them, I will go to the news media and attorney before I let you lie and steal from meHonor your commitment and stop quoting me your new policyIf I cannot speak to your corporate higher ups the consumer protection agency may be able to help meDo your job and investigate this situation or pass it on to someone who can
Sincerely,
Roxanne ***

Revdex.com: I give up I sent the letter three times
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
David ***

June 5, 2018Dear Mr***:The Revdex.com has sent your correspondence to the attention of United AirlinesI apologize for any confusion regarding your Economy Plus seating purchase.I have located the information and ticket number associated with that purchaseThe amount of the
purchase is $There are a variety of prices for Economy Plus seating; pricing varies depending on the seat choiceYou are not charged until you verify and accept both the location and price. I have requested a receipt for your purchase to be sent to your email addressAgain, I am sorry for any confusion.We appreciate your business and hope to see you aboard in the near future.Kind Regards,Judy ***Corporate Customer CareCase ***

December 29, Dear Ms***: I am responding to a correspondence forwarded to United Airlines received from the Revdex.com was previously addressed to Mr*** First and foremost, please accept my apology on behalf of United Airlines for the inconvenience you
experienced when you arrived on our Star Alliance Partner *** *** flight number from San Francisco, CA to Beijing, China and realized your bags were not onboard the flightI understand how difficult it must have been when you were informed you would not have access to your luggageAirport Baggage Representative will make every effort to accommodate you and your luggage on the next available flight On your behalf, due to the sensitivity nature of your claim, I have contacted our Baggage Resolution Center in Houston, TX and request their assistance in contacting *** *** to check on your baggage statusPer *** *** we have been advised the bags arrived in Zhengzhou, China and delivered to you on December 14, Furthermore; since, *** *** is a Star Alliance Partner, you can submit interim expenses to us at: http://United.com/claimform, please include *** *** Property Irregularity Report number: *** Thank you for allowing me the opportunity to apologize and register your complaint for future improvement We appreciate your business and supportWe look forward to welcoming you aboard a future United Airlines flightRegards, Mrs* *** *** Corporate Customer Care United Airlines UAL* ***
*** ***

Dear Mrs***:
We have received correspondence from the Revdex.com and we welcome the opportunity to address your concerns
I am sorry we didn’t deliver better service on October 10, When you fly with United, you expect us to take good care of you and to provide
timely, efficient and professional service.I regret that you did not get the seats you reserved on your recent flight, and sincerely apologize for any inconvenience this may have caused you and your familyWe do our best to accommodate individual seat requests, but unfortunately, due to potential operational changes, we are not able to guarantee seat assignments. Advance seat assignments are offered as a courtesy to our customers, and we hope to be able to do so for you in the future. Although I can’t change the event that caused the change in seat assignments, I would like the opportunity to make things right with you and regain your trustTo help make amends, I am sending each of you a $electronic travel certificate that can be used toward another United or United Express ticketYou can expect delivery via email within 3-business days.Mrs***, we appreciate your business and we look forward to another opportunity to deliver the experience that you deserve.Thank you for flying the friendly skies.Regards,Valerie ***Corporate Customer CareCase

Dear Mr***: I regret you and your travel companion's flight on July 24, was cancelled, the reason was due to weatherI have submitted a request to have this portion of your ticket refundedYou may check the status at www.united.com with the following request id numbers ***
/ ***. Again, we apologize for the interruption in your travel plans. Kind Regards, *** ***Corporate Customer CareCase ID ***

Dear Mrs***: United’s website does allow our MileagePlus members to view and save reservations records which are booked from other websites or through a travel agency. This feature simply allows our MileagePlus members to keep track of all of their airline ticket reservationsMrs***, your reservations confirmation number PDS11L was booked through ***, not United Airlines. United Airlines is not privy to all of the terms and conditions associated with tickets purchased through other websites or travel agencies. As such, any itinerary changes or ticket refunds need to be made through the original booking source. Please contact *** for further assistance with obtaining ticket refunds for the airline tickets you purchased from them. Thank you for your cooperationSincerely, Suzanne *** Corporate Customer Care United Airlines Case ID ***

Dear Mr***: Please accept our apologies for any misunderstanding regarding baggage feesAs your eTicket receipt indicates, if your flight originates with Silver Airways from Key West, you must check with the operating carrier for their bag policiesYou can find this information
about bag fees on our website under travel information and subcategory baggage information I regret that we are unable to grant your request for a refund, as the fees you were assessed were consistent with Silver Airways policies While we cannot change the policies of another airline, we will send you an Electronic Travel Certificate, to offset your added travel expense, which you will receive in a separate e-mailPlease allow business days for delivery We appreciate your business and look forward to welcoming you on board a future United Airlines flight With kindest regards, Cindy *** Corporate Customer Care ***

Dear Mr***: Your email addressed to the Revdex.com regarding your experience with us on January 21, was forwarded to my attentionI sincerely apologize for the confusion and miscommunication regarding the EconomyPlus fees for your future flight to IndiaIt certainly
wasn't our intent to mislead you and I'm very sorry. I'll make sure to pass along this feedback so we can address the issue with the employeeWe realize the information we provide helps you make important decisions related to your plansAlthough I see that a refund of the EconomyPlus seats have been processed, your disappointment with this matter is certainly understoodTo apologize for your inconvenience, I'm sending each of you a $Electronic Travel Certificate that will arrive separately within the next five business daysUsing that certificate, we hope to see you on board a future flight soon, allowing us the opportunity to provide the service you deserve. We do appreciate your feedback as a loyal MileagePlus member and welcome the opportunity to provide better service for you the next time you fly with United.Best Regards, Marleina ***Corporate Customer CareCase:***

Dear Ms***:We thank you for contacting us through the Revdex.com. We are sorry for the difficulties with your refund request.Refunds may take up to billing cycles (credit card statements) to post. We apologize for any delays. Please confirm directly with your
credit card company if the refund has processed or posted. If not, please contact me again with your *** ticket number so I can resolve this issue with Refunds.Thanks for your patience.J***Customer Care***Tell us why here

Dear Ms* ***I am responding to your additional communication submitted to the Revdex.comI'm sorry for any misunderstanding or miscommunication you received about our weather policyFor future reference,calls to our Contact Centers are randomly recorded and are for training purposes onlyBecause United Airlines Flight #on December 19, operated as scheduled and you did not meet the criteria for our weather waiver, we must respectively decline your requestHowever, as a customer service gesture, we will send you a $travel certificateThe electronic voucher will be delivered separately via email within the next business days and can be redeemed by the person of your choosing on any United/United Express operated flightWe appreciate this opportunity to respond and hope will continue to choose United Airlines whenever your personal or business plans include air travel.Regards,Julie ***Corporate Customer CareCase ID:***

Dear *** ***: Please accept my sympathies on your lossI understand this must be a very difficult time I sincerely regret you're disappointed that we discontinued specific bereavement faresOur Reservations specialists would be happy to find a fare best suited for youWe feel we
can offer better options with more flexibility to help passengers with urgent or unexpected travel needsYour feedback is appreciated as it helps us become the airline you want us to beOnce again, on behalf of United, we send our condolences We greatly value your trust and loyalty; it's always a pleasure to serve your travel needs on UnitedRegards, Cindy *** Corporate Customer Care ***

Dear Mr***:I regret that you are disappointed with my response. United Air**nes does not offer cash compensation when we have f**ght disruptions. What we do offer is electronic travel certificates, we rebooked our passengers on the next available f**ght with seats available. The certificates that were offered is within our compensation guide**nesThe offer for the passengers is still available if they change their minds. The certificates are va**d one year from the date of issue. Anyone can use the certificates as long as the pin code and promotional codes are given to the ones that are trave**ng.Regards,Sheila ***Corporate Customer Case Case

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Marcy ***

Dear Mr***:The Revdex.com has shared your information with United Airlines Customer Care Department, and I am very sorry for your and your wife’s disappointing travel experience on April 23, 2018. Customer feedback is very important to us, as it allows us to evaluate
and focus on key service issues. I appreciate your letting us know about what occurred and the manner in which everything was handled. I wanted to let you know that I have shared your helpful comments with our Customer Service team so that we may improve the service we offer. Ticket refunds do not apply as transportation was provided; however,I am sending you and Mrs*** an electronic travel certificate which will arrive separately via email within at least hours. I hope you and Mrs*** will redeem these certificates toward future travel with United and give us another opportunity to restore your confidence in United. We appreciate your patronage, and we look forward to providing you with a more positive travel experience. Sincerely,Suzanne ***UNITED AIRLINESCorporate Customer CareCase ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease do not post my complaint on your website for privacy reasons thank you.
Sincerely,
*** ***

November 12, 2015Dear *** ***I am responding to a correspondence received from the
Revdex.com.We are sorry for the inconvenience you
experienced when you contacted United Airlines Reservations Contact Center. I regret the circumstances described in
your email.Direct
customer feedback about our products and services is so important
in helping us to improve.We are doing a number
of things to improve customer service and make procedures more efficient,
including investing in comprehensive training initiatives for frontline
employees, and building better reservations systems. To ensure our
customers have an unchallenged experience when flying United, we must make sure
that we communicate effectively. We realize there is opportunity for
improvement in this area, and we are putting in place a number of tools and
procedures that will substantively address these goals -- this is all a
continuous fine-tuning process.On your behalf, I contacted United Airlines Reservation
Contact Center supervisor, and I was advised that our *** *** Partner
*** Airlines is in control of the reservationRegrettably, United
Airlines is unable to email you a copy of the reservationHowever; please contact *** Airlines Reservations
Office at *** and please give the representative the ***
record locator *** and request confirmation of the itinerary.In closing, I extend
to you our most sincere apology and thank you for allowing me the opportunity
to apologize and register your complaint for future improvement. We appreciate your
business and we look forward to welcoming you aboard a future United Airlines
and our *** *** partner *** Airlines flights.Regards,
*** *** ***United AirlinesCorporate Customer CareUAL: ***Revdex.com: ***

June 20,
The additional comments you provided by means of the Revdex.com have been forwarded to my attention for correspondence response
We appreciate the time you have taken to contact us again, and on behalf of United, I regret to learn of your continued disappointment with our Basic Economy fares
We ask for your understanding that our responsibility in Customer Care is to apologize for any disservice that took place, report to the appropriate management for future improvements in those areas and provide relevant information about our policies and procedures
While I can't refund your ticket, we understand your concerns and will pass along your commentsWe are trying our best to make sure you know when you're buying a Basic Economy ticket and what conditions come with the ticketOther places that sell our tickets are expected to advise you, as well
The Terms and Conditions of the Basic Economy ticket rules are on our websiteAs you confirm the reservation, alerts (special column) with notification will populate related to the basic economy fares will display to advise you of the restrictions associated with the far/ticketAt the end of your transaction, upon completion, you agree to the terms and conditions of the farePer my previous correspondence, you can still check your bags and pay the applicable service charge only in the airport lobby when you're picking up your boarding pass
Thank you again for your feedback, and we look forward to providing you excellent service on your next United flight
Regards,
MrsElizabeth ***
Corporate Customer Care
United Airlines
Revdex.com: ***
UAL: ***

Complaint: ***
I am rejecting this response because I arrived at the gate more than minutes before boarding and while United had no problem accepting payment for my flight, they destroyed our trip robbing us of a whole day with an hour delay, due to United's unpreparednessNot only was that a miserable experience, your counter supervisor treated me as though I was second-class with the utmost disrespectIn fact, her supervisor commented on her behavior, MrVasquezI have repeatedly seen denials from you, ***, on reimbursement of our flightOur trip was destroyed because United failed to have appropriate continegenxy plans. I would like a telephone call response as I have tried to reach a live person at United and have since been denied that rightPlease call me at 202-***-***.I was a customer that paid in good faith for adequate serviceThis was less than subpar and the repeated attempts to divert fault is not fair
Sincerely,
*** ***

Tell us why hereDear Mr***:The Revdex.com has shared your information with United Airlines Customer Care Department, and we appreciate this opportunity to address your concerns. I am sorry to learn about the difficulties you experienced with purchasing an upgrade
online. Customer feedback is very important to us, as it allows us to evaluate the products and service we offer, and I appreciate your taking the time to let us know about your experience. I shared your helpful feedback with our Technical Operations team.I understand you are concerned with being charged multiple times as you attempted to purchase an upgrade, and our records confirm that your American Express credit card which is on file was not charged $751.20. Apparently, the Web Support agent processed and approved the upgrade and you do maintain confirmed upgrades for your flights on October 6, 2017; however, the $charge was not processed. And Premier Qualifying Dollars would not apply in this case because an upgrade purchase was not completed. I hope this information helps to clarify the matter. Thank you for your support as a Premier 1K MileagePlus member, Mr***. We look forward to continue serving your travel needs.Sincerely,Suzanne ***Corporate Customer CareUnited Airlines Case ID ***