United Airlines

Dear Miaomiao ***:I am sorry for any error made during your request for your infant to be added to your itinerary and the inconvenience caused. I understand your disappointment and will communicate your concerns to the appropriate management teams for their internal review. It is
never our intent to inconvenience our passengers. I realize my apology cannot erase the experience, but please know we take your concerns very seriously.Unfortunately, I am unable to fulfill your refund request and do see that you have been provided a $travel certificate for this unfortunately inconvenience. If you have not recieved your travel certificate details needed for redemption, please advise and I will be happy to provided them.Again, please accept my sincerest apologies and I appreciate you choosing United for your travelI ask that you allow us another opportunity to deliver the experience you deserve on a future United flight.Regards, Shandai *** Corporate Customer CareCase:

Complaint:
The transactions numbers are as following; *** $100.00, *** $75.00, *** $100.00, *** $Some of the transactions numbers and amount fell off of my account.This have been very a bad experience for us flying with United Airlines from our baggage, and how we were treated during the flight on plane number First thing we had passengers that delay us for leaving Denver for minutes shortage of our time arriving in Memphis, and of course those passenger were not African AmericanThey should have been made to take another flight to get to Memphis, because it cause us to be late for work that dayThen flight attended name Dale was so rude to the African American customers we got looked over when it came to snacks, then we asked for something to drink, he was mean and very rude to usAnd I will get you later and keep serving the other passengersWe tried calling United Airlines to complain about what happen and each one of us wanted our $backed refunded for the plane ticket, no one could help usWe even did a complaint on their website on 7/25/no respondI would not recommend any of my family, friends, coworkers, church member, or my animals, to fly with this company, it bad newsThank you for taking the time to help refund my luggage fee money and our Airline tickets total of$1,for three peopleValerie Heard *** Griffin, Anita Johnson Rowsey, and Dorothy Jones
Sincerely,
Valerie ***

Dear Mr***: Our records indicate that Mr*** responded to the complaint that you filed with the DOT, on the 8th of MarchFor your convenience, below is a copy of his response. Dear Mr***: Your email addressed to The US Department of Transportation regarding your and MsWanda Richardson’s experience with us on December 30, was forwarded to my attentionI regret you weren’t aware of the schedule change affecting your flight from Indianapolis to Chicago and apologize for the inconvenience you experienced. We implement schedule modifications for a number of reasons, including the need to adjust to market and seasonal demandsAlthough we are unable to guarantee departure times will not change, we understand how such modifications can impact our customers' travel plans, and we remain committed to minimizing those inconveniences. As my colleague noted in her earlier response, our records show the schedule change affecting flight was accepted on united.com on October 13, Considering the next available flight was two days later, I can understand your decision to driveUnfortunately, when you did not take your outbound flights and cancel your reservations, our system marked you as “no show” passengers and your return flights were automatically cancelledI am very sorry it was difficult to re-book your return reservation, and I do apologize for the added inconvenienceI do see that a refund of $each has been issued for the change fee you incurred. Our schedules are subject to change with or without noticeAs a result, we do not absorb additional costs you may incur or compensate for loss of time and inconvenience that may result from the schedule changeWhile we’re unable to reimburse you for the opocket expenses incurred, a refund for your unused flights will be issued to the original form of payment in 7-business days. United is striving to provide you with the best service in the industryOf the utmost importance to us and to you are safety, schedule integrity, customer service and professionalismWe’re committed to meeting your expectations, and we hope you and MsRichardson will give us a future opportunity to restore your confidence and supportYour business is important to us. Sincerely,Charles *** DOT SpecialistCorporate Customer CareCase ID 10082084 Again, I offer our sincere apologies for your unsatisfactory experience and hope the additional details I provided will help to clarify the circumstances surrounding your disappointment. We value your business and hope to welcome you on a future flight. Regards, Marleina ***Corporate Customer CareCase:

Dear Mr***:I am sorry that you haven't received resolution. As previously advised in my last response all damaged baggage claims are handled directly with our Baggage Resolution Center. Have you contacted them about your claim? They advised that they have sent you an email on January 19, and have not heard back from you. I encourage you to contact them directly as they are willing to work with you to find a suitable solution. You may contact them via phone by contact dialing 1-800-335-BAGS (1-800-335-2247) from the U.Sand Canada or 1-281-821-from outside the U.Sand Canada.I apologize for the inconvenience and thank you for letting us know.Regards, Juan ***Corporate Customer CareCase: ***

October 26, Dear Ms***: The Revdex.com has forwarded your correspondence to the attention of United AirlinesI'm sorry to hear you had to wait for your bags when you arrived to Dulles I can only imagine how frustrating it must've been when your luggage wasn't
delivered promptly after such a long journeyupon your arrivalWe value your time and do our very best to unload baggage and make it available as soon as possibleAt times, unexpected issues, such as a problem with equipment, make this difficultAs we did realize the delay would be lengthy, we offered to deliver the bags to you, and for this reason, compensation was deniedI’m sorry you weren’t amenable to that option, so as a gesture of goodwill, we have sent you an Electronic Travel Certificate that will arrive via email within a few days Thank you for choosing United for your travelYour business as a MileagePlus member is appreciated and we look forward to a future opportunity to give you a more positive travel experience Kind Regards Corporate Customer Care Case ***

Dear Ms***: I'm sorry you were dissatisfied with our goodwill offering that did not allow you to use your compensation for a new ticket Once again, please know I apologize for any inconvenience you experienced during your flightI've taken your initial feedback and forwarded it on for
review, so we can continue to improveWhile I'm not able to increase the compensation, I'll combine the travel certificates as a goodwill gesture in the amount of $and void the two travel certificates for $eachPlease know we'll continue to work on streamlining our operations, and hope to be your airline of choice Ms***, as a MileagePlus member you make a significant contribution to our airline, and we greatly appreciate your business. On behalf of our United family, we look forward to welcoming you aboard your next flight. Regards, Lisa ***Corporate Customer CareCase# ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

We don’t give out our business costs to employees or customers. Yes, your part landed in between the 30-35% cost. We provided your wife with a verbal proposal. She accepted this proposal and our tech left your house. Our tech drove to the supply house, picked up the part and returned. When he was finished, he collected the amount verbally agreed to price by your wife If your wife would have asked for a written proposal, we would have provided it. Looking back at your history, we have done plenty of work without a written proposal being required. Since Sears Heating paid the sales tax, SHC claims the sales tax paid. I answered this in the first questions.Michelle said she emailed you the invoice. I would check your spam. I have also printed your invoice and will go out in the mail tomorrow

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you very much for being so understanding in this time of need
Sincerely,
Maria ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
George ***

Complaint: ***
I am rejecting this response because: Regardless of the policy of United Airlines, two United EMPLOYEES told me that my rental car would be reimbursedIt was a $fee that I never would have incurred in the first place if I had known that United would not honor the promise their employees made.I was given a $voucherThat means that I have to cover $out of my own pocket that was not my choice to begin withI do understand it's not United policy to cover a rental car now, but I didn't understand it when the two employees forwarded me over to *** and told me it would all be reimbursedPLEASE help out more than $I also had to incur an addition $because I missed a show due to flights that were delayed/cancelledThere was just so much miscommunication on United's end and all I'm getting are generic answers that don't help me at all
Employees represent their company, and the company should stand by their word if it was given, especially if it causes a loss to the customer that is not an insignificant amount. PLESE HELP OUT A CUSTOMER HERE
Sincerely,
Melanie ***

March 22, Dear Mr***: I am responding to a correspondence received from the Revdex.comI regret the circumstances described in your emailI am sorry for any inconvenience you experienced on January 03, which resulted from insufficient miles for your journey with us
on *** from Miami, FL to Houston, TXOn your behalf, I contacted our web.com support department and I was advised at the time of booking your itinerary and before completing your transaction you would have received a notification regarding the insufficient miles in your MileagePlus accountPer our MileagePlus Program terms and conditions: Each member shall be responsible for remaining knowledgeable as to the Program Rules and the amount of mileage in such member's accountI can appreciate your request to refund the *** Airlines ticket you purchased; regrettably we are unable to honor your requestWe are unable to refund any charges collected by another airlineOur past date records indicate the original United Airline ticket number *** was applied for travel on January 07, 2016, therefore; no refund is applicableWhile our policy does not permit us to respond with the generosity you had anticipated, your feedback will be very helpful to us as we evaluate our guidelinesMr***, as a MileagePlus member, we appreciate your business and look forward to welcoming you on board a future United Airlines flightRegards, MrsElizabeth *** Corporate Customer Care United Airlines Case: *** Revdex.com Case #: ***

Dear Mr***: I understand you are seeking a refund due to you missed a portion of your ticket and chose to use the return portion In review of your reservation you purchased it via *** a travel agencyWhen you purchase the ticket *** should had advised the ticket
rules at the time of purchase I'm sorry for the stress you experienced when you found out your reservation had canceled Since you were expecting to travel, I can only imagine how frustrating this wasI'll pass along your comments so we can review our policyAs part of the ticket's rules, you must use the ticket in the order the itinerary was booked; otherwise, you risk losing the ticket's value and your remaining flights will be canceledI was glad to see you were rescheduled on an alternate flight I regret no refund is due as the fees you paid were applicable for changing your ticket due to not using your ticket in the order to which it was purchasedHowever as a gesture of goodwill, I will send each of you a $electronic travel certificate to bring this matter to a close I appreciate you chose United for your travelWe hope to have the privilege of welcoming you back in the future Regards, Cindy *** Corporate Customer Care *** Tell us why here

Dear Mr***: I understand you feel you were overcharged for checked luggage on May 14, Checked luggage that exceeds pre-established size and weight limits will be subject to additional chargesFees may only be collected or disputed during actual airport check-in
Agents must be able to physically assess the bag before appropriate bag fees can be determined; therefore, it is simply not possible to negotiate excess bag fees over the phone or through mailI assure you that we are an integrity-driven airline, and we would never purposely inconvenience youOne of your bags were 12lbs overweight and the other bag was 4lbs overweight I also regret your headphones was damaged When your headphones was damaged back in November we advised you that incidents of damaged luggage should be reported to the airport Baggage Service Office immediately after the arrival of your flight within hours, as this will allow our staff to see the damageCustomers may also contact our United Airlines Baggage Resolution Center for more information: 1-800-***-*** (1-800-***-***) prompt I regret we are unable to reimburse you for the headphones As a gesture of our concern, I have requested a $electronic travel certificate be issued within 24-hours We appreciate your business and look forward to welcoming you on board a future United Airlines flight Kind regards, *** *** Corporate Customer Care Case:*** Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Jared ***

Complaint:
I am rejecting this response because: Other people on the same flight out of Austin that I was on and Lauren *** was on, got hotel vouchers. The issue I see is that the flight crew elected to sit on the plane for hours, and not fly back to Newark which is approxa hour flight. So, this was not an ATC, but the choice of a few select individuals to not allow the flight to leave. In addition, while we tried to get another flight, the agent told us to stay with our own flight as there was no guarantee that the other flight would even leave Austin, and while I requested again, to be put on that other flight, I was denied, and told the plane was full. I just feel this is not right, as others were compensated for hotel, and we were not, and Air Traffic Control was the excuse used, but with the flight crew on the ground for hours, something is not right there either. I think we should, at a minimum, be compensated for our hotel room
Sincerely,
Beverly ***

Dear Mr***: We're always glad to hear from our MileagePlus membersThank you for flying the friendly skies
I am responding to your latest communication sent through the Revdex.com
I have forwarded your refund request to Customer Refund Services for review and
considerationYour request will be viewed and handled to conclusion within daysYou can check the status of your refund request on www.united.com/refundsYour refund request Id number is *** for ticket ***
Meanwhile, your continued patience is appreciated
Regards, Lilia ***Corporate Customer Care

March 9, 2017Dear Mrs***The Revdex.com has sent your correspondence to our attention.I am very sorry for any confusion surrounding our MileagePlus program and will try to help clarify the informationWhen the original Continental and original United MileagePlus programs merged,
there were several communications sent to all membersThere were no exceptions or "grandfather" clauses includedThere are rules governing our MileagePlus program and as part of our MileagePlus program, members are required to maintain knowledge of these rulesThey are available at all times at our web site, united.com or you are always able to speak to a representative.Home - MileagePlus program - MileagePlus rulesIf there is no activity within the account for an month period, the miles will expire, as was the case with your milesI have contacted our MileagePlus team and have been advised that your miles expired on August 1, following a period of months with no activity in your accountRegrettably, we aren't able to reinstate the miles as this was done within the polices of the programI apologize for the confusionPlease contact our MileagePlus team directly for assistance with our program policies.We do appreciate your MileagePlus membership and hope to have the privilege of serving your future travel needs.Kind regards,Judith ***Corporate Customer Carecase ***

Dear Mr* ***:I am responding to your communication filed with the Revdex.comWe understand that unforeseen circumstances may require our passenger to make changes to their itineraryIn cases where a passenger or an immediate family has passed away or befallen an illness, United
will waive or refund the $reissue fee that is associated with the exchange of your ticket (medical documentation is required)I'm sorry, but unless your flight was cancelled due to irregular operations or is illness/death related we are unable to fulfill your requestWe appreciate this opportunity to respond and look forward to welcoming you on board a future United Airlines flightRegards,Julie ***Corporate Customer Care Case ID: ***

May 6, 2016Dear Mr***:We are sorry to hear of your additional complaint filed with the Revdex.com regarding a MileagePlus promotion which allows a MileagePlus member to earn award miles when they enroll in *** ***.Due to customer confidentiality, we are unable to verify your
membership with *** ***. Therefore, if you could please provide us with a copy of your credit card statement which reflects the *** StandardTM membership, the *** AdvantageTM membership or the *** Ultimate PlusTM membership charge. ***For security purposes, please make sure to "black out" your Credit Card number and any non-*** membership charge. You may include it as an attachment to your Revdex.com complaint or you may mail it directly to my attention and include this reference number at: Customer Care, United Airlines, Inc., Grand Plaza Drive NHCCR, Houston, TX 77067-4323.Mr***, as a MileagePlus member we truly value your business. We look forward to receiving the information that is being requested so we may further investigate your concernSincerely,Judy ***United Airlines Corporate Customer CareRef # ***