United Airlines

Dear Ms***:I am responding to the correspondence you forwarded to the Revdex.com. I am sorry to hear the flight you were trying to change to on April 24, was cancelled and I understand your disappointmentI also understand your frustration that you did not receive the
help you expected or deserved when you called our Reservations Desk for assistance during this stressful time. Please email me back the United ticket number that starts with and is numbers in length. It should be on the credit card statement next to the charge. I will then review the details and process the refund for you if warranted.I look forward to hearing back from you and have a nice day.Regards, *** ***Corporate Customer CareCase: ***

Dear Mr***: The Revdex.com has shared your information with United Airlines Customer Care Department, and we apologize for your negative experience with our Mileage Plus partner. I'm so sorry to learn of the actions of the representative; you
should always be treated with dignity and respectWe aim to do this every time and every flight Our agents and partners are expected to provide exceptional customer service and remain professional at all timesFrom what I read, we have some work to doI apologize for your disappointing experienceAlthough, I am unable to fulfil your compensation expectations, I will include 15,bonus miles to your MileagePlus accountBonus award miles, award miles and any other miles earned through non-flight activity do not count or qualify for Premier statusPlease visit us at www.united.com/MileagePlus to verify your mileage balance within 5-business daysThank you for taking the time to write; your honest feedback will be passed along to help us improve You should always have a positive travel experience on UnitedI hope your next flight earns a more positive reviewWe look forward to a future opportunity to provide the service you deserve as a valued Gold member Regards, *** *** Corporate Customer Care Case:***

March 08,
Dear Mr***:
I am responding to a correspondence received from the Revdex.com
I am responding to your email regarding your recent travel originally scheduled with us on *** connecting flight *** on March 03, I want to apologize for the inconvenience
that you experienced as a result of our irregular operationsI regret your flight *** was delayed due to a mechanical issue causing you to misconnect with *** to Burlington, VT
I verified our files and see that you were rescheduled on *** from Denver, CO to New York/Newark, NJ airport on March 03, and connecting with *** on March 04, from New York/Newark, NJ to Burlington, VT airportIt is unfortunate that we were unable to re-schedule you as soon as you had hopedI realize how frustrating and stressful that this was for you
Please understand that we do work hard to minimize flight problemsOf course the safety and well-being of our passengers must always be our first priority so some delays or cancellations are unavoidableFlight irregularities of any kind do cause major inconveniences for our customers, we realize, and we certainly don’t question the feelings of frustration that can arise as a resultUnfortunately, our industry is vulnerable to a number of challenges that can, and do, affect our operation on a daily basisInclement weather, mechanical problems, industry regulations, and air traffic situations issues all affect our ability to meet our on-time performance goals each dayIn some instances, we’re not the cause, yet we acknowledge it’s our responsibility to be part of the solutionFrom what you describe, on this occasion we failed to meet your expectations for providing good service and for that I am truly sorry
Your request for $electronic travel certificate is not within the scope of our compensation guidelinesTherefore as a goodwill gesture and a token of our apology for your entire experience I have requested a $electronic travel certificate for youThe certificate will arrive in a separate email within to business days
Thank you for your patience and understanding and allowing me the opportunity to apologize and register your complaint for future improvement
Mr***, we hope you will afford *** another opportunity to serve you in the near futureWe look forward to welcoming you on board your next *** Airlines flight
Regards,
Mrs*** Vargas
Corporate Customer Care
*** Airlines
UAL: ***
Revdex.com:

Dear Mr**:I am responding to your communication submitted to the Revdex.com.On behalf of United Airlines, please accept our apology for the inconvenience you were caused when your bag had to be checked gateWhen damage occurs, customers are to report it immediately our Baggage
Resolution Center within hours (domestic), days (international) to set up a reportI have attached the link for our damage reporting procedures:http://www.united.com/web/en-US/content/travel/baggage/damaged.aspx As previously communicated by our Baggage Resolution Center, you will need to fill out a claim form for the damage that occurred told the ***Please be advised that all claims are worked in the order in which they are received; this process usually takes 6-weeksIf you have additional questions or concerns about your claim, please contact our Baggage Resolution Center directly at 1-800-***-*** or local (Houston)1-281-***-*** and refer to your file number: ***.Mr**, we certainly recognize the importance of customer satisfaction in this highly competitive industry and are aware of the impact a negative experience can haveAs a tangible expression of our concern, we will be depositing bonus miles into your MileagePlus accountPlease visit united.com/MileagePlus to verify your mileage balance after three business daysAs a MileagePlus customer, we appreciate your business and look forward to welcoming you on board a future United Airlines flightRegards,Julie ***Corporate Customer Care Case ID:***

Dear Ms***:Thank you for contacting United Customer Care again through the Revdex.com. We are sorry you were dissatisfied with our response and goodwill gesture. We have reviewed your request and support our original offer. No refund is possible when travel and a service such as the transportation of baggage has been completed. While , no further consideration or compensation will be forthcoming, please know your feedback and comments are appreciated. Our gesture was meant to address this issue uniformly and fairly for all our passengers. While we cannot undo your experience, the goodwill offered was meant to be a token of our resolve to do better the next time you travel. We hope you accept it in the spirit in which it was given and that we can move on in our business relationship.We thank you again for your time and hope to see you onboard soon.Regards, *** *** Corporate Customer CareCase ID ***

Dear Ms***:Thank you for your feedback in regards to your interaction with our Baggage Resolution department.I have reached out to the manager of Baggage Resolution to receive an update for you in regards to your claim. As soon as I receive a response I will contact you directly via
email.United Airlines does appreciate your business.Regards,Sheila ***Corporate Customer CareCase ***

Dear Mr***:I am responding to the correspondence you forwarded to the Revdex.com. I am sorry to hear your flight was delayed on January 29, and I understand your frustration. I also understand your disappointment that you did not receive the help you expected or
deserved when you called our Reservations Desk several times for assistance, and you spent several hours on the phone during this stressful time. I see my colleague issued you a $electronic travel certificate as a goodwill gesture for this unfortunate situation. Unfortunately: I am unable to refund the flown ticket. However; as a goodwill gesture I have issued you an additional $electronic travel certificate that will be emailed to you in a few days. We hope you will use the certificates and give us another opportunity to serve you better on a future flight with us.Thank you for your patience on this matter and have a nice day.Regards, Susan ***Corporate Customer CareCase: ***

Complaint: ***
I am rejecting this response because:He talks about providing a ticket number, which I did at least twice, one during a conversation with the United Premier Desk, who took the information and said I would be emailed within two weeks. Another took the information and have not heard back. He does not answer the question, why can't United provide receipts, upon request? Even if the flight attendant has to manually do one, they should do that if a customer requests?I cannot think of any other business that does not have a method of issuing receipts when a credit card is swiped.To top it off, the charge of $took days after the transaction to appear on my CC statement, after I had already sent in that expense report for that business trip without the United charge, since I did not get a receipt, I could not expense.United gets away with it since people either do not care, or care like me, but eventually, I will give up and United will continue to do these things. In my opinion they are doing this to save money. They will only react if forced to.Is this not against the law?
Sincerely,
*** ***

Dear Mr***:We appreciate you reaffirming your position regarding your experienceYour feedback is important to us and your comments will always be carefully consideredWe thoroughly understand your point of view and again wish to express our true regret in failing to meet your valid expectationsWe have re-visited your concerns, and regret that you are disappointed with our prior responseHowever, all things considered, we do support it.Our records show the $E-Certificate was issued on March 10, 2016, redeemed on March 15, and applied to your reservation, Record Locator: ***As you have received both the E-Certificate and our gesture of goodwill, no further response is warranted and this matter is considered closed.Thank you for choosing United and we look forward to serving you again.Regards, James *** Corporate Customer CareCase: ***Revdex.com case#***Tell us why here

Complaint: ***
I am rejecting this response because: I played for the travel protection plan and still unable to get my money backI will be happy to at least be able to change the dates of my old flight.Booking #: ***Booked on: Tue, Jan 23, 2018Airline confirmation : ***Eticket #:***
Sincerely,
Ruth ***

Dear Ms***:I have asked our compensation fulfillment department to resend the two Electronic Travel Certificates to your email.Sometimes computer firewalls will send these emails to a spam or junk mail folder by mistake.Please let me know if you do not receive the certificates in the next few days.Have a good day!Regards,Tonya ***Corporate Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Please inquire as to how I contact the United representative when I am charged $for the return flight There is no associated email address
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: You are not reading my complaint"You were advised at the airport by the supervisor on duty, Nick, on November 22, that during peak holiday travel season, often times the overhead bins fill up and customers are asked to gate check their bags when there is no longer any space available on the aircraft. The overhead bins are filled up on a first come, first serve basis, as does not have anything to do with the type of ticket that you purchased." When I got on board, 80% of the bins were >EMPTY

Dear Ms***:I am responding to the additional information you forwarded to the Revdex.comI'm sorry you weren't aware your *** purchase was a Basic Economy ticket. We are trying our best to make sure you know when you're buying a Basic Economy ticket and what conditions come with the ticketOther places that sell our tickets are expected to advise you, as wellFrom what I read, we have some more work to do. Our current advisements for Basic Economy include a special column while you're looking at prices and notifications in the booking process and receiptI'm sorry if those were not visible when you made your purchaseSome conditions are different when purchasing Basic Economy fares; however, service options such as dining, and inflight entertainment are the same as standard Economy fares Unfortunately; I am unable to refund you for the flown ticket and I apologizeI see my colleague already refunded the $bag fee that was charged. As a goodwill gesture I have issued you a $electronic travel certificate that will be emailed to you in a few days. I realize you do not want to travel with us againHowever; I am hoping you will give us another opportunity to serve you better on a future flight with us. You state you have flown with us several times in the past and you experienced enjoyable flights and I am confident that will happen again!Thank you very much and have a nice day. Regards, Susan ***Corporate Customer CareCase: ***

Dear Mr. ***: We received your letter from the Revdex.com regarding your flight experience. I am glad to receive your reply and appreciate having another opportunity to address your concerns and request. I show that I previously responded to your initial letter from the Revdex.com. Again I am sorry for your flight disruption and unpleasant experience when you traveled with us on January 7, 2017. As stated from my previous response, please reply with a copy of your hotel receipt for reimbursement consideration I look forward to your reply and the information needed to process your request. Regards , James *** Corporate Customer Care Case ID - ***

Dear Ms***:Please know that email correspondence is reviewed for quality assuranceAt United Airlines, we each have an important role to play, but we are united by our overall common goal -- to provide optimal service I hope you will see we have responded to your email with genuine concernPlease accept my apology for the disappointment you experienced and allow us a future opportunity to serve you We appreciate your business and look forward to welcoming you on board a future United Airlines flight Regards,Mae *** Corporate Customer Care Case ID ***

Dear Mr**: I am sorry our system did not automatically issue you a new travel certificate when you cancelled your reservation within the 24-hour flex timeframe I will be pleased to take care of this for you, and will add to the amount for the added inconveniencePlease allow 3-
business days for delivery on a separate cover to your email As a MileagePlus member, we hold your loyalty in high regardThank you for making us aware of the situation and for the opportunity to assist youI hope that our next opportunity to serve you will earn a more favorable review Sincerely, *** *** United Airlines Corporate Customer Care Case ID *** Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Ashley ***--For United -- what type of timeframe do I have to return to the airport with my bag and bike? I would have reported the damage in Omaha, but I was unable to inspect my bike at the time, as it was wrapped in many layers of bubble wrap, foam and was zip-tiedIt would have been impossible to unwrap it at the airportAlso, while my bag was not damaged, it was dirtySo does that mean my claim will not be accepted? The bike shop told me it appears my bag was dragged or caught on something, as the damage occurred on the underside of the frameThere are two sections of damageOne about to inches long, where the paint has been entirely scraped away from the frame, exposing carbonThe second is about inches long and chipped into the paint (but did not expose carbon)I can provide a signed statement from my bike shop verifying the damage, if that is helpful with the claim

Complaint: ***
I am rejecting this response because:I have contacted Air *** but they asked me to request compensation from United Airlinesbecause the air ticket was purchased from UA and issued by UAThat's why I am requesting reasonable compensation from UAI am not seeking cash compensation, but do request miles compensation becase UA charged me 70,miles for this air ticket
Sincerely,
Jie **

Dear Mr***-***:I'm sorry your trips didn't go as planned. From reading your email, I see we let you downThat's never our intentionI'm sending you an Electronic Travel Certificate, which you'll receive via email in the next few daysWe want to get all of our customers, especially you,
on time to destinationsUnfortunately, there are instances when unforeseen issues must be resolved before we can departWe'll do what we can to improve. I appreciate your loyalty and that you chose United for your travelI hope your next trip with United will deliver the experience you deserve.Regards, James *** Corporate Customer CareCase: