United Airlines

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
J** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Joan ***

Complaint: ***
I am rejecting this response because: I will not accept any thing until the money is back in my account
Sincerely,
Todd ***

Dear Mr***:I am responding to your communication submitted to the Revdex.comI regret the refund request that was initially submitted for your son's ticket wasn’t processedYour frustration is certainly understandable and I apologize for the inconvenienceWe do evaluate our performance on every level - your constructive feedback about the refund and how it was handled by our Customer Service team is important to us and will be shared with the appropriate management teams for future improvementsAs a tangible means of acknowleding your concern, we will also be depositing 3,bonus miles into your MileagePlus accountPlease visit united.com/MileagePlus to verify your mileage balance after three business daysAs a MileagePlus customer, we appreciate your business and look forward to welcoming you on board a future United Airlines flightSincerely,Julie ***Corporate Customer CareCase ID:***

Dear Dr**: I’m sorry to hear about your experience. Please accept our sincerest apology for the inconvenience that you and your husband endured during your recent flightsWe truly appreciate you taking the time to point out the issues that you faced as we work hard to
correct problems brought to our attention.We apologize for the inconvenience this situation created for you. It is never our intent to inconvenience our customers, and I am very sorry your valid expectations were not metYour feedback will help us evaluate what has happened and allow us to make necessary adjustments as it tells us what areas we need to improve onWe appreciate the time you took to share your thoughts with us and the opportunity to apologize for any inconvenience. We appreciate your loyalty as a Premier Gold member and look forward to welcoming you on board a future United Airlines flight Regards, Christina *** Corporate Customer Care Case ***

Dear Mr***: I’m sorry to hear about your experience. I realize how disappointing it must've been to miss your connecting flight, and I'm very sorry your travel plans were interrupted I'll pass along your comments so we can review our policiesWe do our best to
accommodate late-arriving customers when we can, but we'd like to leave on time for all our passengersI want you to know that our staff is there for you to help you find a revised travel plan and offer some amenities during these unexpected situations I regret I must respectfully decline your request for a refund of your ticket as the transportation was provided; however, to show our regret for the inconvenience you experienced, I will be sending you a $150.00 electronic travel certificate in a separate email which you will receive within business daysThe terms and conditions are clearly printed on the certificate and I am certain you will find it easy and convenient to use We do appreciate your feedback and welcome the opportunity to provide better service for you the next time you fly with United. Regards,*** ***Corporate Customer Care Case ***

Dear Mr. ***: We received your letter from the Revdex.com concerning your MileagePlus account. I am sorry to learn you have not received the appropriate mileage credit to your MileagePlus account when traveling on our Partner Airlines (HA) on October 13,
Your information and request for missing mileage credit has been sent to our MileagePlus Service Center for review and necessary corrective actions The MileagePlus Service Center will contact you according when mileage credit has been posted to your or account or should they need additional information regarding your trip on October 13, 2016. Please understand that our MileagePlus Service Center handles missing mileage credits, account discrepancies, and account management. Should you have any discrepancies and/or additional inquiries regarding your Mileage Plus account, please contact the Mileage Plus Service Center 1-800-***. The Mileage Plus service center is open between 7:00am to 12:00am CT days a week . You may also visit www.United.com > MileagePlus for additional information on mileage credit when traveling on our *** *** Partners We do want you to know that our MileagePlus teams and senior leadership spend a good deal of time reviewing comments from you and other customersWe realize that you have a choice of carriers; however we would like to continue our business relationship with you. Again I apologize we have not met your expectation, and we ask that you give us another opportunity to regain your trust Mr. ***, as a MileagePlus members your business is very important to us. Please know that are working hard to build an airline that will earn your confidence and approvalWe appreciate your loyalty, and we look forward to welcoming you on board a future United Airlines flight Regards , *** *** Corporate Customer Care Case ID - *** Tell us why here

Dear Mr***: Thank you for contacting us againIt is important to clarify that you have reached the corporate offices of United AirlinesWe work directly with our senior leadership team as well as our executive officers and we are tasked with responding on their behalfAll
customer correspondence is routed to our attention for review and responseI recognize that you want this matter escalated however, your concerns are considered escalated by our office I thoroughly understand your point of view and again wish to express our true regret in failing to meet your expectationsYou asked us to reexamine your request, and we have done soAll things considered, we do support our earlier decisionI must respectfully decline a refund of your ticketPlease accept the $electronic travel certificate you each received, in the spirit they were given We understand the value of your decision to fly with us and will make every effort to leave a better impression when we have the privilege of serving you againPlease accept my apology and allow us that opportunity Regards, Ms***Corporate Customer Care***

Complaint:
I am rejecting this response because:United has repeatedly stated that Thai airways does not provide reservation codes until shortly before the flightThis is not true as was evidenced by the fact that by February I was able to obtain the Thai reservation code for my February flight and use it to book required seats and mealsPerhaps this moots the Revdex.com complaint but it highlights deficits in united' service and Revdex.com response.
Sincerely,
Joette ***

Dear Ms***, I am truly sorry for your continued disappointment in our response to your request When I reviewed our records I found that your May 13th United flight *** from La Guardia to Houston, was delayed approximately two hours out of La Guardia due to environmental aircraft damage. This type of aircraft damage would be considered beyond our control. Although this was not a lengthy delay, had you traveled on ***, you would have missed your connecting flight to Puerto Vallarta I see in your reservation that La Guardia airport staff explored several flight options so that we could get you on your way as soon as possible. When we were unable to locate flights wherein you could arrive at Puerto Vallarta in time for the event you planned to attend, you elected not to travel and requested a refund. In addition to the refund, a transportation voucher was provided for you to go back home While I can understand how disappointing this must have been, if the purpose of your trip is to close a potentially lucrative business deal, to give a speech or lecture, to attend a function, or to be present at any time-sensitive event, you may want to allow extra time and take an earlier flight Airline delays and cancellations are not unusual, and defensive planning is a good idea when time is your most important consideration All refunds are processed back to the original form of payment. As you used a credit card and an electronic voucher to purchase your ticket, the refund was processed back to the credit used as well as an electronic travel certificate. I am sorry that the issuance of the travel certificate was delayed Although your perspective is appreciated I decline your request for the full refund to be processed back to cash. We hope that you will use your the electronic travel certificate that was issued when you ticket was refunded as well as the electronic travel certificate that was provided as goodwill. Although the certificates cannot be combined, each certificate can be used by you or a passenger of your choice to discount a future ticket purchase. We understand the value of your decision to travel with us and we hope you will allow us the opportunity to welcome you onboard again Kind regards, Dana *** Corporate Customer Care Case ***

September 8,
Dear Ms***:
The Revdex.com has notified United Airlines that you have filed a complaint against us as a result of your experience with our Refund Department regarding your scheduled travel for June Your correspondence was forwarded to our corporate
office, and I was asked to respond on behalf of United Airlines
I am very sorry to learn of your illnessWe at United would like to wish you the best and hope for your full recovery
Please understand; however, as your tickets were purchased as non-refundable, the Refund Department denied your claim according to our policyAnd, as the letter from the Physician Assistant you submitted did not specify that you were unable to travel indefinitely, the Refund Department denied your claimI have included the correspondence that was sent to you from our Refund Department (below)
//////////////////////////////////////////////////////////
PASSENGER: ***
TICKET(S): *** *** *** ***
REQUEST ID: ***
Thank you for contacting Customer Refund Services regarding the above referenced ticket
We regret that we cannot issue the refund requestedPlease allow us to explainRefund exceptions are granted based on the inability to travel in the futureThe illness you described in your correspondence does not qualify for an exceptionYour ticket is valid for one year from the date of issue, and may be used toward the purchase of another United Airlines ticketIf the fare of the new ticket is higher than that of the original, you will be charged the additional amount, plus the applicable reissue fee when the new ticket is issuedOnce charged, you may submit a request to have the change fee refunded (minus a $USD processing fee)If this reservation has not been canceled or if you wish to make a new reservation, please call 1-800-525-You can review our policies on United.com>Refund Policy: http://www.united.com/web/en-us/content/reservations/refunds/refund.aspx
Thank you for choosing United AirlinesWe look forward to serving you again
Sincerely,
Customer Refund Services
www.united.com/web/en-us/content/reservations/refunds
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That being said; however, as an exception, and instead of requesting another letter from your doctor, I have authorized the refunds for tickets 0167485846597, 0167485846598, and to be processedPlease note the $processing fee will apply and I regret we are unable to fulfill your request for additional fundsPlease allow 7-business days for processing
MsPapperman, we thank you for your business and hope for the opportunity to welcome you, MsMarcia Vincent and MsNancy Vincent onboard again soon
Regards,
Nancy Cairncross
Corporate Customer Care
Case:

Dear Mr***: I'm sorry you're disappointed in our fees As part of the ticket's rules, there's a processing charge for any changesApart from that fee, you may also have to pay for any price difference if the same discount isn't availableIn looking at your ticket, I see you paid
a change fee, an upgrade fee and a fee because the original ticket was purchased via a travel agencyAlthough the charges are accurate, I understand how they may be confusing I apologize for any misunderstanding and I'll make sure to report your feedbackWhen booking your next flight, let us know and we can research tickets with fewer restrictions We appreciate your business and look forward to welcoming you on board a future United Airlines flight Regards, Ms*** Corporate Customer Care ***

Complaint: ***
I am rejecting this response because:I will not accept to receive the refunds within billing cycles (months)One month already passed by since I initially filled for my refunds through contacting United Customer Service.
Sincerely,
Mike ***

Dear Mrs***: Thank you for your continued interest regarding your itineraryI regret you're dissatisfied with our response You asked us to reexamine your request, and we have done soAll things considered, we do support our earlier decisionThe fare basis and rule is a non-refundable fare I regret I am unable to fulfill your reservation requestAs this is a future booking, we welcome you to contact our Reservations agents, who have the most updated information on policies and procedures related to tickets and faresTo speak with one of our reservations professionals, please call: 1-800-UNITED-(1-800-864-8331) from the U.Sand Canada Regards, Shandai *** Corporate Customer Care Case:***

Dear Mr***: I'm very sorry for your flight delay We know your time is valuable and never intended for this to happenI can only imagine your disappointmentI'm sending you and Ms*** each a $Electronic Travel Certificate, as we want to serve your future travel needsIt will arrive in a few business daysI'll also send on your feedbackUnited works hard to run an on-time airline; however, unforeseen events sometimes challenge usI'm sorry this happened with your flightIn the future, we'll try harder to meet your expectations Mr***, we greatly appreciate your business and loyalty Ana *** Corporate Customer Care Reference case: *** Tell us why here

Dear Ms***: I understand you have questions and concerns about your refund with ***.com Although they're our partners in travel, all inquiries specific to their services need to be directed to them for accurate and complete attentionI'm sorry we're unable to assist you
with your request. We're always happy to assist with your United travel arrangements We look forward to having you aboard your next United flight soon Regards, *** *** Corporate Customer Care *** Tell us why here

Complaint: ***
I am rejecting this response because:The compensation offered was totally insufficientI want to escalate this to a higher level managerAnd since I received my luggage, it looked like it was stored in absolute filth as soot and dirt fell off the wheels all over my floorUnited needs to do much more to make up for the hell it put me through
Sincerely,
Arnold ***

Dear Ms***:First and foremost I am happy that your safe from the destruction of Hurricane Irma. I certainly understand that uncertainty and needing to evacuate when you can as you see my entire family and I just experience the same thing with Hurricane Harvey. Homes were lost and
personal property but we are safe which is the most important, so again I am happy your safe.United Airlines did add total flights into the southern Florida region, totaling more than 1,seat to help Floridians travel out of the state. Those seats were sold at an average of $and additionally we did capped fares and offered our travel waivers to help our customers and provide more options and flexibility. There are many Florida residents that did not the ability to experience the offers as the seats sold out very quickly as you can imagine.I understand that you and others look at United as uncaring and not willing to assist their passengers, the fact is Ms***, we did assist our Florida areas and although we can not make every single flight into and out of each airport in Florida that we travel to free, we certainly did offer lower fares. I did retrieved your reservation and see that you traveled into Newark and then to Seattle with a fare total of $1058.80. I again regret that you were unable to secure a lower fare.If you still wish to speak to me, please feel free to contact me at ###-###-####. I am available Monday - Friday 6:00AM - 2:00PM (CST).Your feedback will be forwarded to our senior management for review. Regards,Sheila ***Corporate Customer CareCase ***

Dear Mr***: I appreciate your request for assistance with redeeming your travel certificate for planned travel in February, 2018. Please understand that an electronic travel certificate cannot be retroactively applied toward a ticket purchases. If this is not the case and you have not booked reservations for travel in February, 2018, then your request for assistance demands the attention of United Reservations. The Customer Care Department does not have the capability to assist you with your inquiry due to the complexity of some routings as well as the frequent changes in availability. Therefore, I kindly ask that you call United Reservations. Your understanding is truly appreciatedThank you for your patronage, Mr***. We hope you have a pleasant tripSincerely, Suzanne *** Corporate Customer Care Case *** Tell us why here

Complaint: ***
I am rejecting this response because: The statements made in the response from United Airlines are inaccurateThe bag is DAMAGED, and will not be fixed with a solvent cleaningAlso, I looked long and hard to find luggage that I liked and I was not guaranteed that I would get my same luggage if it in fact needed replacedI am not looking to profit from this claim, just to be made whole prior to my interactions with United Airlines
Sincerely,
*** ***