United Airlines

Dear Mr**:I am responding to the information you forwarded to the Revdex.comI understand your point of view and recognize you didn't receive the service you expected from United our Star Alliance partner, and for that I apologize. Whether you're traveling with one of our
partners or United, you should be able to count on a safe, on-time, and comfortable travel experienceI regret this didn't happenYour feedback is important and I've shared it with the proper management team to help make your future travel seamless and enjoyable.As a goodwill gesture I have deposited an additional 15,goodwill miles that should be posted to your account in a few days. We appreciate your loyalty to United and our Star Alliance partners and we look forward to providing the travel experience you not only expect, but deserve, as a valued customerThank you for being a Premier Silver member with us and have a nice day.Regards, Susan *** Corporate Customer CareCase: ***

Dear
Ms***:The
Revdex.com has shared your information with United Airlines
Customer Care Department, and we appreciate this opportunity to address your
concerns. If
a flight cancellation prevents the traveler from traveling as scheduled, our
airport agents or
Reservations representatives will help to arrange alternate
transportation on the next available United or United Express flight.
Sometimes this involves a longer wait than expected, and we understand if the
traveler decides to make alternate arrangements. If this is the case and
the traveler made alternate travel arrangements on his/her own, our Customer
Refund Services Department will issue a refund for the unused flight
segment. Because
your request involves a refund of your daughter’s unused flight segment as a
result of a flight cancellation, you will need to submit your daughter’s name
and United ticket number online to the Customer Refund Services Department
through United's website; the URL is as follows:
www.united.com/refunds. Thank
you for your understanding and cooperationSincerely,*** ***Corporate Customer CareUnited Airlines Case ID ***

Dear Mrs***:
I am sorry there was a possible error with
your hotel reservationUpon reviewing your account, the miles have been
refunded, per snap shot below
I spoke
to
the Hotel reservation line and they have an open case for you pending the
refund of the cash portion of the reservation, under case ID ***. As soon as they are able to process the
refund, you will be contacted by the MileagePlus group
In the meantime,
I will be happy to deposit 10,goodwill miles to your account as a gesture
of our regret. Please allow two business
day for the miles to reflect
Thank you
for your loyalty as a MileagePlus memberWe hope future travel with us earns a
positive review and hope you will continue to select United as your carrier of
choice
Sincerely,
*** ***
United Airlines
Corporate Customer Care
Case ID ***

July 22, 2016Dear Mr***:I’m sorry for your disappointment when you were unexpectedly charged bag feesAllow me to explain, as a MileagePlus Explorer card member, the primary cardholder and one companion on the same reservation can check their first bag freeTo receive the bag fee exemption,
your MileagePlus number must be included in the reservation and the tickets pur***d with the MileagePlus Explorer or Club Cards or the Presidential Plus CardWhen the requirements have been met, the first checked bag fee would automatically be waived. This is also true with award travel, any money due for award travel must be placed on the same credit card to be eligible for fee checked bags.I apologize for any confusionAs a gesture of goodwill I have sent you a $Electronic Travel Certificate, which will arrive separately via email within a few days.Your business as a MileagePlus member is important to us; I appreciate that you chose us for your travel and we look forward to welcoming you on board a future United Airlines flight Regards, Judith ***Corporate Customer CareCase

Dear Mr***: I am responding to your complaint filed with the Revdex.com We are very sorry we added an extra night to your travelI can imagine how frustrating this entire experience must've been for you From what I read, we have some work to doI'll send
your feedback on so we can continue to improveI can't change the disappointing experience, but let me make things better by offsetting your out-of-pocket expensesIf you send me your receipts, I'll review them and let you know what will be reimbursed (I am sorry we do not offer reimbursement for loss of time or parking at your destination)I can authorize a check up to $(if your receipts qualify) and it will take up to days for processing and delivery. Mr***, as a MileagePlus member your satisfaction is important to meTo avoid any further delay and to bring this to conclusion, I would be happy to issue a $Electronic Travel Certificate (in addition to the already issued $by my colleague)You will not need to provide any receipts and you will receive the certificate within hoursCertificates are valid for year and can be used for the person(s) of your choosing I look forward to your replyIt is a pleasure to serve you With kindest regards, Laurie *** Corporate Customer Care Case: *** Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11141813, and find that this resolution is satisfactory to meThank you to everyone at United for their hard work and persistenceThis is what sets United apart!Thank you!
Sincerely,
Mitul ***

March 14, 2016Dear Mr***:I am responding to a correspondence received from the Revdex.com.I regret the circumstances described in your email and your disappointment with our MileagePlus Services Department promotional programsPlease accept my apology on behalf of United Airlines
for the dissatisfaction you have expressed with the program.While I can appreciate your request to receive a $refund, regrettably we are unable to honor your requestHowever, as a gesture of concern, I will send you a $electronic travel certificate that will arrive to your email address within business hoursIt is my hope that you will accept our apology and enjoy using the certificate at some point in the near futureThank you for allowing me the opportunity to apologize and register your complaint.Mr***, on behalf of United Airlines we hope to have your continued business and supportWe look forward to welcoming you onboard again soon Regards, Mrs*** ***Corporate Customer CareUnited AirlinesUAL: ***Revdex.com: ***

Dear Ms***: On behalf of United, we extend our sincere apologies for the flight and baggage irregularities you experienced. Our Baggage Resolution Center (BRC) handles all baggage related concerns and they'll be happy to assistYou'll need to download and complete the delayed
baggage claim form for reimbursement considerationI've included the link below, which includes complete directions and lists the items needed, so our BRC team can review your caseI recommend keeping copies of the completed claim form and receipts for your records. http://www.united.com/web/en-US/content/travel/baggage/delayed.aspx You deserve a travel partner that merits your loyalty and a staff that offers courteous assistance and accurate information. As a gesture of apology we have requested a travel certificate in the amount of $per person, which will arrive in a separate e-mail message. Although our response is brief, you may be assured that we are working to build your confidence once again and are grateful for your continued patronage.It remains our hope that you will afford us the opportunity to regain your trust in the future. Regards, Jacqueline ***Corporate Customer CareCase: ***

Dear Mr***: This is the United Airlines response to your letter to the Revdex.comAs a recap of information already shared, your complaint was reviewed at United Corporate and with a Department of Transportation (DOT) specialist, and we have apologized for your experience and
issued compensation plus a refund as exceptionsPlease let me remind you that amenities and compensation are usually not provided for weather events, payment to 3rd parties or tours, so we're unable to reimburse for pre-paid events or separately issued airline tickets.As stated in one of your emails , ‘*** denying us boarding was not something United can control’ which is very true, yet we all wish the trip had gone as originally plannedThank you for your business and please know we look forward to providing you and your wife with a more positive experience when we have the privilege of welcoming you on board a future United Airlines flight again soonRegards, *** *** Corporate Customer CareCase: ***

January 04, Dear Mr*** I am responding to a correspondence received from the Revdex.comI am sorry to learn about your damaged baggage - this is never an experience we want our customer to haveI am truly sorry Unfortunately, our corporate offices are unable to handle
the claims for damage because we do not have access to the damaged propertyFor this reason, the responsibility has been delegated to our New York/Newark, NJ baggage claim representativeExperiences have proven that they are in the best position to review the damage and arrive at a solution Therefore; on your behalf, I have forwarded your email to our New York/Newark, NJ Baggage Service Office and Baggage Service Representative will be in contact with you shortly On behalf of United Airlines, please accept my apology for the inconvenience this has caused you Thank you for your correspondence regarding your damaged baggageWe appreciate your understanding, and look forward to serving you in better circumstances in the future Regards, Mrs*** *** Corporate Customer Care United Airlines UAL: *** Revdex.com: ***

Dear Ms***: I?m sorry to learn about your disappointment that blankets and pillows are not offered in the main cabin for most of our domestic flights I also apologize that we were unable to provide the whole can of juice when you requested I regret hearing that your
seat cushion was not changed prior to departurePlease know I have forward a copy of your comments in my report for internal review As a gesture of concern, I will send you a travel certificate that will arrive to your email address within business hoursIt is my hope that you will accept our apology and enjoy using the certificate at some point in the near future, thereby giving us the opportunity to win back your trust Our goal is to create the worlds most Flyer Friendly airlineWe still have room for improvement, but that's the direction we're headed We appreciate your business and thank you for flying the friendly skies Regards, Ruth Fuller Corporate Customer Care Case:***

Revdex.com:
I submitted my complaint before the situation got resolvedAll is well nowI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Mr***:We are sorry for the disappointment you have expressed considering you have submitted a further correspondence to the Revdex.com. I have reached out again to our Baggage Resolution Center (BRC). Your delayed baggage claim reflects that you arrived in Charleston on United Express flight *** on June 17, 2017. On June 20, 2017, your baggage was found and placed on United flight 49, on June 20, 2017, from Mumbai to Newark. Your baggage was then placed on United flight 1191, on June 21, 2017, from Newark to Charleston. Our new checked baggage policy applies only if we are unable to find your baggage after three days. Since your baggage was found and placed on a flight from Mumbai within three days of your arrival in to Charleston, the $1,payout does not apply. Again, if you have not already done so, please submit your interim expense claim our BRC team for appropriate handling of your claim. Mr***, I hope you will be able to use the $electronic travel certificate that was previously issued by our Baggage Resolution Center (BRC) and allow us the opportunity to provide a better experience on your next trip. Sincerely, Judy ***Corporate Customer CareUnited AirlinesRef # ***

Complaint: ***
I am rejecting this response because: You are still not addressing the fact that you are falsely advertising on your website which is an illegal practiceIn the event of advertising, it is up to the individual business to honor that advertisement and correct the problemHow can United say that they will not honor a flight you are clearly advertising (and still am continuing to advertise!)That is not proper practice and provides distrust in your company and your operations.
Sincerely,
*** ***

Dear Mr*** The Revdex.com has shared your information with United Airlines Customer Care Department, and we appreciate this opportunity to address your concerns. We apologize for the flight cancellation you and your family experienced on December 25, 2015. If a
flight cancellation prevents you from traveling as scheduled, our airport agents will help to arrange alternate transportation for you on the next available United or United Express flight. Sometimes this involves a longer wait than expected, and we understand if you decide to make alternate arrangements or cancel your travel plans, as was the case. In these situations, our Customer Refund Services Department will issue a refund for the unused flight segments. Our records do confirm that ticket refunds were issued for the four tickets, and you should allow at least two billing cycles for these credits to appear on your credit card statementMr***, we are sorry to learn about the negative impression you received from our Customer Service representatives. Customer feedback is very important to us, as it helps us shape, evaluate, and improve the service we offer We are focused on delivering great customer service, and your feedback will help us as we strive to meet this goal Our Houston Customer Service management will truly benefit from your comments Because United's flight schedules are subject to change, we do not compensate customers for their loss of time or inconvenience. However, we would like to present you, *** ***, and *** with an electronic travel certificate as a gesture of our concern. You will receive the electronic travel certificates under separate cover via email within 48-hoursThese electronic travel certificates can be used to help offset the cost of future ticket purchases with us. Thank you for your business, Mr***. We look forward to welcoming you and your family onboard United again soonSincerely, *** ***Corporate Customer Care United Airlines Case ID ***

Dear Ms* ***:I am in receipt of the additional comments you provided via the Revdex.com.I regret that you continue to be disappointed with United despite our apologies, efforts to make amends and provide informationI apologize for any misunderstanding but as our Reservations agents advised you when you called, you cannot be checked in via phone for international travel as your documents have to be verifiedAdditionally, as I indicated, checking you all the way thru to your final destination is not always an option. Ms* ***, my intention was to show you I understood your concern and let you know I'm sorry about everything that happened during your flightI didn't mean to create more frustrationI've taken another look at your situation and am sending you an additional $travel certificateI hope you'll give us another chance to provide you the service you deserve. Again, please accept our apology for your dissatisfaction on this occasion, as well as our appreciation for the time you have taken to bring it to our attentionYour continued support is very important to us, and we look forward to better serving you in the future. Best Regards, *** ***Corporate Customer CareCase: ***Tell us why here

Dear Mrs***:Thank you for contacting United Customer Care again through the Revdex.com. We are sorry you were dissatisfied with our response and goodwill gesture. We have reviewed your request and support our original correspondence. While no further consideration or compensation will be forthcoming, please know your feedback and comments are appreciated. Our gesture was meant to address this issue uniformly and fairly for all our passengers. While we cannot undo your experience, the goodwill offered was meant to be a token of our resolve to do better the next time you travel. We hope you accept it in the spirit in which it was given and that we can move on in our business relationship.We thank you for your patience, business and loyalty. We’re always glad to hear from our valued customers and MileagePlus members and thank you for choosing United.Regards, Mae *** Corporate Customer Care Case ID ***

Dear Mr***:
I am sorry to hear that you and your family
were unable to travel
I have carefully reviewed our database in
order to respond appropriately to your inquiry
Your tickets carried restrictions, which
included being non-refundable
I'm
unable to honor your refund request for $4,However, as a gesture of
goodwill, I'm sending each passenger an Electronic Travel Certificate in the
amount of $1,014.50, which was the value amount for each ticketThe
certificates will arrive via email within a few days
Thank you for choosing United for your
travelWe look forward to a future opportunity to give you a more positive
experience
With kind regards,
*** ***
Corporate Customer Care
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Kimberly *** I will take the $voucherThank you