Trudela MES

Always reliable, keep me informed and don’t overcharge. Have been a customer for many years and won’t go anywhere else

The technician was friendly, he identified himself and seemed very skilled

Great service! We have used Metro Energy for many years! Careful and very pleasant. Highly recommended.

I have been with metro Energy Savers since 1999. They have done a wonderful job in keeping systems working great.

MES initially installed my entire unit. I was the COLDEST day of the year but the men did their job without complaint. Once they were finished,
another crew arrive and added additional insolation, at no charge. Since, the MES has maintained my heating/ac system on a semi annual basic. Crews have always been polite and professional. Plus, MES
services my unit 24/7 - no matter what weather conditions exist. I couldn't be more satisfied. Thank you MES.

This is the way honest people do business. Every tech has explained what they are doing and given us options when available. We were lucky enough to find MES when we saw one of there trucks 10 years ago, have been members of their maintance program since then. These are HONEST people.

Price gouging. Charged 10 times what part sells for at retail plus service fee.
Price was disclosed after repair was done so customers have little bargaining room.
Will not use them again.

Very professional. They explained everything thoroughly before they began. We have used this company for several years now & feel they are trustworthy.

professional/ knows what he is doing and gets the repair done. Pleasent. I use this company for over 3 years. Never disappointed.

I had my heating system inspected and a capacitor replaced on 1-31-2020. Herbert was my tech. He did a great job explaining everything. He was very professional and courteous and respectful of our property. I have used Metro Energy Savers for several years and they have always done an excellent job.

This company's service is nothing less than stellar. Their service personnel are courteous, efficient and timely. Excellent company, with the highest standards. I would recommend their service to anyone.

“ Great service! Technician was very knowledgeable, identified the problem. Very pleased and will use them in the future. ”

I have been using Metro Energy Savers since 2006. I had 2 Lenox Heat Pump Systems installed in 2006, and eventually had to replace one of them with a Dakin about 2 years ago. I will not get into pros and cons of the two brands, just mention that MES has some great techs and customer service personnel that I have worked with over years. Herbert is a great tech that I have been working with lately.
When I had the Daikin installed about 2 yrs ago, had issues with the install and system, some which were frustrating. But they stood by their work and worked with me get things resolved in a timely manner.

Appreciate having the same service person come to my home; prompts trust & accountability for a homeowners safety. Waymon by far is my favorite!

Offered Professional and detailed friendly service. On time and thorough.

We have used Metro Energy for several years and are very pleased with their service. Each technician is always polite and explains any procedure that is necessary.

I’m a repeat customer for a reason, Perhaps not the cheapest but always straight shooters and I recommend them to everyone

I paid for Estimate on AC Duct repair, after inspection of condenser drain line within 2 days home flooded imm., called Co., to report what I saw happen, after calling 3 times with no results of settling the matter, or give me an estimate taken, they will not call back, technician sent out Herbert, report says they have no paperwork on Job. Inv. Recpt., (***)for payment only, Steven the OP'S MANGER have yet to call and resolve the matter or refund my cost for Estimate

On September 17, 2015, Metro Energy Savers replaced one of my A/C units with a new Lennox Ziston System Coil, Condenser, per the work order. The replacement was required due to a broken fan in the old unit. The system was installed with new theromstats provided for both of my units. The system ran fine for about four years. (I had a Home Warranty policy at this time with Total Protect that covered both A/C units. We called Metro Energy our A/C service team. I was out of town and did not have the contact information with me for Total Protect. Upon my return, I reached out to Total Protect to see if they would reimburse me for the replacement of the unit. I was advised to submit the receipts. I did, but they denied the claim because I used an out of network provider.)

On June 10, 2019, Metro Energy Savers came to do the annual maintenance on both A/C units. At this time, they performed a basic coil cleaning on the new Lennox system and added 2 lbs of coolant.

On July 12 or 14, 2019, the Lennox unit began blowing hot air. I called my Home Warranty to send a repair person. They sent ***. I paid my $125 deductible. The gentleman who performed the service was very pleasant. Stayed for about 30 minutes or so and had the unit blowing cold air. He replaced a contactor and added 3 lbs of coolant. At this time, he told me the unit was a ‘heat pump’ and I have a gas furnace inside? He wanted to know why a heat pump was installed with a gas furnace. Not being an A/C tech, I could not answer that question. He further stated the wiring was not correctly done when the Lennox heat pump was installed as there were only two wires and there should be at least five wires. He suggested I contact the company that did the install. I had to go out of town again, so I did not get a chance to contact Metro Energy Savers.

On July 26, 2019, the Lennox unit began blowing hot air again. I called Total Protect. They sent out *** on a recall. The gentleman was very pleasant. He was not the person who came out previously but had been informed on the situation with the unit. He looked at the unit and the gas furnace. He said the problem was caused by the incorrect wiring at installation and it was not their issue. He suggested I contact the company that installed the unit. He did not leave a work order. I called Metro Energy Savers. The person I spoke with was very pleasant and interested in getting the issue resolved. I did not have a work order from ***, so I told Metro Energy Savers I would get with *** to get the exact wording for the issue and get back with them.
On July 29, 2019, I received the following email from the office of ***:
Found lost low vlt control wire power. 2 wire
Need to replace thermostat wire from furnace to condenser.
Cost 325$
Note,,, customer had existing strait cool split with encased coil and gas furnace. Had company outside of warranty knowledge to replace system 4 years ago. Company replaced system with heat pump and gas furnace, kept existing t stat 2 wire and jumped condenser to operate ..

Sara McAnally
***
CSR
Phone: ***

After receiving this information, I called Metro Energy Savers. They sent out two techs to do a diagnosis as a second opinion at no cost. They were there for three hours. Their work order reads:

Came out on 2nd opinion. According to notes from ***, they replaced contactor. It appears that when that work was done they touched low voltage wiring to line voltage because now the thermostat, furnace cont board and low voltage wiring is bad.

I called Total Protect while Metro Energy Savers was at my home. I spoke with ***. I advised him of the situation. He said to contact Mr. and they would come back to repair. I emailed ***:

***
Tue, Jul 30, 6:10 AM (3 days ago)

to ***

I spoke with my warranty company last night. They asked me to contact you today to schedule a repair on my AC. I will be home from work by 5pm today. Please schedule after that time. Thank you.

*** of SE Tarrant County
Jul 30, 2019, 10:26 AM (3 days ago)

to me

There is no need to go to your home as we have already diagnossed the problem and it was denied we will though resend it on this new claim number and if they deny it again we can fix the problem for $616 plus tax.

On 8/2, I called Total Protect to check status. I spoke with ***. This incident has had 8 work orders. She said an email had been sent to me on 7/31 denying the claim. I advised I did not get an email. She discovered it was sent to the incorrect email address. I advised this was strange as part of the member identification process is to confirm the email address on file is correct and I had provided my current email on every call? *** is sending the email to me. It will take up to 48 hours. She is also having a supervisor call me. It could be today or tomorrow.

My point of contention is this, my A/C unit is currently inoperable due to either the replacement of the contact on 7/12/19 or the wiring done during installation. Both *** and Metro Energy Savers are saying the problem was caused by the other repair service. I am caught in the middle and have been without this A/C for a week. In the meantime, my other unit is running practically non-stop to try to compensate.
Can you please assist me with this issue? I am at a loss as to next steps.

Very informative, professional and quick response. They always have excellent service.