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The ad stated a money back guarantee, but when I asked for a refund, I was informed that only unused product would be refunded. This was not made clear before purchase, and when I tried to look at the terms again online, I found the web site no longer existed.
This company (PureCBD) operates in both the U.S. and Canada and may be based in Canada - the phone number goes to a customer service company, so there is no way I find to contact PureCBD directly.
They also deducted a restocking fee from my refund, which was also not disclosed ahead of time. Basically, these people take your money and then keep as much as they can, claiming the customer agreed to it, even though there is no way to verify the terms and conditions because they are no longer available. This means they can claim whatever they want and you cannot prove otherwise.
They also set up Auto-ship without notifying me, and charged me for product not ordered. When I called to complain, they issued a full refund and turned off auto-ship on my account. The customer service company is decent enough, but doesn't give out contact information for PureCBD, which is the business name.
Product_Or_Service: CBD gummies
Order_Number:

On April 6 I thought I was buying 3 and getting 3 free. They charged my account $225 unauthorized instead of $67.50, and they would not cancel.
They refused to cancel the day of the order, advised me I would have to wait 60 days to cancel. I did not accept the order and it was returned to sender refused. I wrote a letter requesting the full refund and called one month later. They replied I would have to wait until June 6, 2020 to call and request a refund and it would take approximately 4 weeks to get a refund. Calls, emails, and letter wrote is available upon request.

/***/

I placed an order on 05/10/2020 when I realized I made an error in the amount of the product. I contacted them by email that I did not want to place the order for the amount withdrawn from my account. I was under the impression I was just ordering one bottle, not 6, I email them with this. I received a reply from them that I would need to call to cancel. After they withdrew the amount of $239.00 from my account, they had a phone no. listed on the withdrawal line of my statement, see line
05/11/2020
.05/11/2020
Withdrawal *** / (***) *** Date 05/10/20 .
-$225.00
After calling this number the representative stated she cancelled the order but could not make the adjustment I would have to call another no. ***, which has a 200 waiting list for reply. this is unacceptable, when they could so easily withdraw the funds from my account but cannot make a refund per my email.
Product_Or_Service: Keto Advance
Order_Number:

The company advertises a 60 day money back guarantee but does not provide return instructions, return address, etc, Nothing was included in the shipment to guide a return.
Product_Or_Service: Keto Max 800 Diet supplement
Order_Number: ***
Account_Number:

Company made an unapproved charge, signed us up for a subscription service, then dodged our calls.
My wife accidentally clicked on an ad on her phone and this charge went through automatically through a digital wallet. She immediately contacted the company to cancel the order, and they said they would remove the order immediately. They did not do this, and instead sent the order. They then told us that they couldn't cancel the order until after 60 days for their free trial period. I contacted the company and spoke with Kayla, who told me that she was the manager, and then she refused to refund the order and told me that she couldn't do so until after the 60 day trial period. I asked her to put me on the line with someone above her. She put me on hold, told me that the call was escalated and someone would be calling me, but no one has done so yet.

they were advertising to try out their supplement for one bottle half price and the other one free for $37.50 and they billed my credit card $225. when I saw they had done this I immediately called and cancelled and they would not do it so I asked for a supervisor in which it took me a lot to get through to that and nothing transpired from that. They flat out refused and when I told them I called my bank to dispute the matter the supervisor told me that when I receive the order I could not return it since it had been disputed. So far I have not received anything and my bank had me to fill out some more additional paper work while they have given me a temporary credit until it is finished from the investigation. I am so upset and I feel I was scammed.

I was charged $ 29.95 for a thermo burn club. I did not order this. My *** card at *** was used. I have no idea what type of scam
I want the $ 29.95 returned to my *** credit card at ***.

Ibwas trying to purchase supplements 3 bottles at $37.99 on 4-12-20 Granite male enhancement as my purchase went through. I got a text from my bank to my phone for the amount $225.00 I tried to call the company for 3 days at 833-228-9767 no answer was on hold for 15 minutes as for my order#*** voice mail stated there hours was 11am to 5pm
Order_Number:

I placed an order on *** for (2) bottles of CBD gummies. One bottle was suppose to be free; I was charged $125 instead of $62.50
I placed an order on this website ***. The website popped up while I was on *** and was advertised as buy one get one bottle free; of the CBD GUMMIES 30 count per bottle. Once I placed the order I then realized that I had been charged $125. The order was placed on 4/18/2020 which was a Saturday, so of course when I tried to call I couldn't reach anyone. I initially found this number from the website

Placed an order in February, Upon receipt of order, it was not what I wanted. Called to return product and was told that I needed to wait until April to notify them that I wanted to return the product. Called last week and told to return the product, Received notice that they were charging a fee of $8.95 per unit x6 for a total of 53.70. Needless to say that this charge is OBSCENE!!!! and would like the full charge returned.

I disputed my transaction with '***? for $305.32 on Oct 14th, 2019. as I sent them their products back and haven't received any refund based on their commitment which was 1 week. They had also given me an RMA no# to send it to them which was a PO Box address on Jan 8th. As part of the deal, I did not receive a refund and so I contact my card company to dispute the following charges and emailed all documents. They now deny that they did not even get my package and will not refund me my money.
Product_Or_Service: Dietery supplements
Order_Number:

Ineffective product. Faulty advertising. Emails with link to ad were sent under my sister's name to me by two unknowns.
On 4/1/2020 evening I responded to an email sent supposedly by my sister containing a link to an ad for CBD Gummies with testimonials from ***. Ad stated three bottles free 50% off. $37.50 regularly $75 each. $37.50 x 6 bottles . No total listed. I used my *** credit card. I copied the ad's order confirmation, but received not other statement. Three days later I received the same email with ad from supposedly my sister. I replied to her that I already made an order. She never responded. Three days later I received the same email supposedly from her. I called her and asked why she kept sending me the ads and she denied doing so . I clicked on her name and it revealed two unknown to me email addresses. My husband checked several sources and found several complaints logged on the Revdex.com site. I contacted my credit company to stop payment but the purchase was already posted. They said they would try to submit a complaint claim for refund but couldn't guarantee results. advised me to contact the company which I have done three different times and only get put on hold anywhere from 15-30' time with same music playing in background.

Ordered a product and wanted to return it. Said I would have to wait 69 days.
I wanted to order a bottle of cbd oil to help my dog. Thought I only ordered one bottle for $39.95. When I looked at my credit card I was charged $237. I called and wrote them telling the ad was misleading and I didn't want 6 bottles of this product. They told me there was nothing I could do for 60 days. I just want to be able to return product and get my cc refund.

This product only has 10 mg of hemp extract. My MD has me on 300 mg. I called to return immediately but they said I had to wait 60 days.
I tried to call after 60 days and they are gone gone gone. They were DBA Pure CBD Oil at this address. Return address on Priority Mail.
I have receipt that has degraded and is hard to read. I am trying to enhance it. I am a retired Federal Special Agent and feel this is mail fraud, credit card fraud and consumer fraud.

I did not order $225.00 worth of pills.The ad was for $37.00.They say I need to wait sixty days.I need my money before then.Thanks
I was told I need to wait sixty days before they issue a return sticker.It was never opened and in sixty days my family won't have money for expenses.

on March 31, 2020 I ordered one free cbd gummie with the cost of only shipping for $5.19.
On April 9, 2020 I received 6 bottles for a total of $225.00
I cannot get an answer by phone. Just put on hold for an extended length of time
***

I ordered one free bottle with shipping charge if $5.19. I received 6 bottles with a charge of $225.00 on my credit card. There was no information with the shipment and I had to research on the internet to find phone and address for company. the information I read on the Revdex.com las vegas that they could not find the business located there.

Please ask them to refund the amount of$80 to my account
Hello,this so called business doesn't say that you are paying for anything,it takes $80 out of my account and then doesn't refund me the amount of money they stole

False advertising
Tried to cancel order email/telephone. Told was already shipped. Refused shipment. Called company said up to 90days to get RMA no. Company misrepresented product.

On 3/12/2020, I visited the alleged website of* There offer was a free bottle of cbd oil for the cost of shipping only. On 3/13/2020, I discovered they had charged $237.00 for 6 bottles of cbd oil. Attempts to contact their customer service number have been unsuccessful.
Product_Or_Service: CBD oil
Order_Number: ***
Account_Number:

Ordered product on line from *** ad or in my *** e-mail (***) Stated that it was a trial size for $6.77. Used my debit card for the transaction. I called my bank right after I did this and there were two debits one for $6.77 and the other for $6.87. Transaction was over; ad was gone; so decided to wait for order to arrive and then dispute the additional item that was not ordered for said amount.
Received package with no invoice but a small label type paper with info that was not understandable. Could not read address et al. Waited a few days wondering what to be done-keep or return it. Called my bank, *** as I was preparing to go to the grocery store and checking on my balance. Automated system reported two debits to the account in the amounts of $67.77 and another to total about $190.00. I did not authorize these two transactions along with the other one for an additional trial size item. Called the bank to speak to a representative and discussed debits from my checking account. spoke to another person to make an investigation into this and also cancel my debit card. I have a case number with the bank looking into this situation. Paperwork to be sent to me but haven't received it to date March 30-31, 2020. Call made to bank on March 25.2020. I did call *** to question the monies taken from my account as it was not authorized by me. I also thought I was getting bigger bottle for the money stated was taken from my checking. I told them I wanted my money returned an I would send back the trial item with money to be refunded for these. Person questioned how I got the phone number I did not tell them. I tried calling same number but no one answers. I will be sending all product back to them awaiting a shipping label I requested to be sent to me to do this.
Product_Or_Service: *** CBD 300mg