Toshiba America Information Systems Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.While the warranty has expired, the product is faulty and seems to commonly have this problem which they should attempt to remedy They don't seem to be taking responsibility for the problem
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is absolutely ridiculousYes, I did set up the repair in October of and the Toshiba Repair Services cannot get the parts to fix this computerI contacted them today 1/28/and they still have not received the partsThis is now going on months. Toshiba America has the worst Customer Relations that I have ever seen from any company. Toshiba cannot provide parts to the Toshiba repair centers that they contract to and the American consumers are just out of luck. I demand that Toshiba refund my initial purchase of $1, or provide me a comparable computerIt is next to impossible to contact any officer in the Corporate office and I have written two (2) letters to the Corporate office that have not been responded to. I guess my next step is either the State Attorney General or Small Clams Court
Regards,
*** ***

A TAIS representative was in contact with our customer on 02/17/TAIS received the customer’s unit on 01/28/in our repair facility with a damaged mainboard, which is out of scope of the warranty (out of scope meaning it is not covered under the standard limited warranty)TAIS has
informed the customer the cost of the repair is now their responsibilityThe unit has been shipped back to the customer unrepaired under Fed Ex tracking number: ***The unit was delivered to the customer (Mon 2/17/9:am) At this time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please consider this a formal complaint to the decision made on November 24th 2014.
Point A.) This is a serious request for help & support...I purchased a Toshiba computer, a well known companyThe day I purchased this computer it was OBSOLETE...Toshiba you knew well before the date of my purchase that there were major problems with RECALLED COMPUTERS....When you did this recall in February 2, you failed to notify mePoint AA.) I don't want this obsolete computer repaired. I am thinking I want my money refunded $634.00. This rejection from Toshiba is a slap in my face, I no longer wish to do business with them
Point B) I originally purchased this computer December 6th 2010, exchanged on ApproxDec 15,for not working properly including problems with the speakers. I returned to *** in the beginning of January, I was trying to do a comparison and this computer was no longer on display or on orderPoint C.) OUTSIDE THE WARRANTY FOR YEARS:
First I must say that I didn't use the computer a lot. I called TOSHIBA with my complaints (over-heating) and the bad speakers. Never in their conversations told me of their RECALL. It's been in my office for 1/years....WHY DID TOSHIBA NOT TELL ME OF THEIR RECALL AT THIS TIME? Of course, it's outside warranty because of their negligence
Point D.) Let say Toshiba purchases something for their Company DO THEY EXPECT THAT PRODUCT TO WORK?
Point E.) I could consider putting my problems with TOSHIBA on some public forums. I could also consider getting an attorney and suing for the cost of the COMPUTER and ATTORNEY FEESThank you in advance,
*** ***

A Toshiba America Information Systems (TAIS) has reviewed our customer's complaintAfter doing a research TAIS found out that our customer has an Extended
Service Plan (ESP) on her computer which is Service Net is the provider of the extended warranty of the unitIf the customer has any questions or concern they may contact Service Net at 800-240-At this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has been in contact
with our customerTAIS offered a free box to our customer so he can send his computer to our depot repair facility to have it diagnosed and the issue will be fixedOur customer agreed with thatIf the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Like I said previously, the laptop was purchased with a TB sized hard drive and the 750GB hard drive that was installed during the warranty repairThis is not like, kind, and quality to what I purchased and I would like a full refund at this timeThe reason I am now requesting a full refund is because I have given them the opportunity to correct and/or rectify the situation and it's obvious that they are refusing to do so therefore since I no longer have what I originally purchased I would now like a full refund and they can gladly have the laptop backConsidering how they handle this warranty claim, I no longer will purchase or recommend Toshiba Products
Regards,
*** ***

A TAIS representative has been in contact with our customerTAIS has offered to expedite our customers repair as well as pay for the shipping and packaging of the productUnfortunately, our
customer has declined this offer then customer disconnected the callAt this time we consider the matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11130296, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business refuses to adequately address any of the complaints originally listedThe primary complaint is misrepresentation and fraudI am aware that resolution through the warranty is limited due to the warranty's expirationMy primary complaint is the business represented this laptop as if it were built with high quality and made from aluminumNo where in the attached description does the business disclaim that the laptop is actually constructed from plastic or does the business acknowledge the propensity of the laptop to break at the hingesThis is my primary complaint that they misrepresented the laptop in the description which induced myself and other consumers to purchase itPlease see attached description and images via this link (http://us.toshiba.com/computers/laptops/Satellite/S50)The images portray the laptop as made from aluminum.
A review published more than three months after I purchased the laptop by review experts mentioned the flimsiness and potential inadequacy of the lid"The display is held in place with two little hingesThe hinges don't appear to be particularly stable, and it doesn't take much to make the display bounceIn terms of manufacturing quality, there aren't any conspicuous problemsGlancing over the computer with the naked eye, we can say that some parts of the case could fit together more perfectlyThe removable battery is secured by two screws on the bottom side of the deviceAny other maintenance work requires the base plate / base unit to be partially dismantled." See http://*** There are numerous actually countless complaints online from folks experiencing the same issues of this poorly constructed productPlease see attachments of forums and complaints on both Toshiba's website and other outlining the issueTo make matters worse, Toshiba provides no adequate remedy. Initially, I was fine purchasing a replacement lid and repairing myselfHowever, in a show of bad faith, I was told by their parts supplier that they no longer manufacture the part leaving no adequate remedy except replacementThis is my final message to the business in an effort to seek an amicable resolution prior to pursuing other legal avenues.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We all knew it was a BIOS problem when speaking with the tech at Toshiba, and we never set it up so it is a faulty part on Toshiba partWhen I spoke with the tech on the phone he assured me it was covered under warranty or I would have never mailed itHe also said use this reference number if they try to charge youSo I was lied to, tell the truth Toshiba and don't promise things that you won't follow up onI also spoke with a supervisor the other day and she said I can't talk to anyone above her she isn't allowed to transfer meI asked for corporate information she said I don't have it go find it on the webVery unprofessional I am asking for Toshiba to stand behind there wordIf you were told the BIOS will be fixed under warrant then you should believe what the tech says?? I feel deceivedMaybe the tech should pay for it so he doesn't tell other people the sameAfter my computer reached Toshiba, and they emailed to respond to them, No one would answer the phone for a week when it says call this number to authorize the fix? Mailbox is full is unacceptable, what if I was calling to authorize paymentMy computer would have been mailed back according to the emailVery unfair treatment, and very unacceptable the way customers are treatedI was lied to, deceived, disrespected, ignoredI would really like my back tooWhat a waste of time
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear hereI was not given a case number as multiple calls proved the customer service representative did not even make any attempt to even save my information or complaint
Regards,
*** ***

A Toshiba America
Information
Systems (TAIS) representative has made multiple attempts to contact our
customer by telephone however our customer has not returned any of
correspondence requestsIf the customer has any
questions or concern they may contact us at ###-###-####At this time we
consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
This is just a few reviews of customers that is unable to recover their content from your portable driveAgain I purchased your product based off of the advertisement of storing and recovering my data from your driveAt any time your company knew of a chance of that not being the case, a product overview statement should have been posted for buyers informationThis issue has been there for more than a year and at no time have Toshiba corrected the issue are posted the potential of not being able to access TB of your personal dataThe only way this can be resolve is for Toshiba to pay to recover my personal data and pay me for another drive or replace the faulty drive***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In this warranty statement the declare that the software bois available at their web-siteIT IS NOT AVAILABLE OF THE MACHINE TOSHIBA SOLD ME! That is the issueI would have purchased it if it was available. Software, if any, distributed with the Product under theToshiba brand name is licensed to you and subject to the end-user license agreement presented to youduring Product boand available at laptops.toshiba.com/eula]
Regards,
*** ***

A TAIS representative has made multiple attempts to contact our customer by telephone on the following 03/31/2014, 04/01/2014, 04/02/however, the customer has not returned any of correspondence requestsThe customer can contact us directly by either e-mail or phone at
Revdex.com.*** or *** begin_of_the_***_highlighting end_of_the_***_highlightingAt this time we consider this matter closed until we hear back from the customer

A Toshiba America Information Systems (TAIS) representative has contacted our customerTAIS acknowledged our customer’s concern and
apologized for the inconvenience our customer has experiencedTAIS offered our customer to have a free shipping box by completing the payment process and we will refund the amount after they completed the repair order onlineCurrently we’re waiting for our customer to complete the order for us to process the refundAt this time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have requested a replacement for the model I have purchasedThey have offered me a model of lesser quality for the same amount I paid for the higher quality item - this does not seem fair to me
They also offered me a phone call bak from a supervisorTo date, this has not happened
I am
Regards,
*** ***

A Toshiba America Information System (TAIS) representative has been in contact with our customerTAIS apologized for the inconvenience our customer has
experiencedTAIS has advised our customer that we will reauthorize a rework and provide him a free box so he can send his computer back to our depot repair facility so the issue will be fixedIf the customer has any questions or concern they may contact us AT ###-###-####, at this time we consider this matter closed

A Toshiba America information System (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has
experiencedTAIS has advised our customer that his case will be forwarded to our order desk department to have his TV replaced TAIS has advised our customer that one of the representative from order desk will call him within 1-business days to discuss about the process of the replacementIf the customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed

A Toshiba America Information System (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has informed our customer that we will provide a free box so our customer can send the computer to our depot repair facility to diagnose what would be the issue and have it fixedOur customer accepted the offerIf our customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed