Toshiba America Information Systems Inc

A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research our customer already spoke to one of our
representative form CEO department and they already provided a solution sending in the computer to our repair facility to have it fixed, at this time we consider this matter closed

A TAIS representative was in contact with the customer on 02/22/TAIS has apologized for any inconvenienceThe Recovery Media (Order Number: ***) is Ready for Transport to USPS Wed, February 26, at 5:AM, Compton, CA, USThe media will be delivered to the customer in app3-
business daysThe refund of the tech support has been completed in the amount of $back to the customer’s credit cardThe customer has been advised she will get the refund in the next billing cycleAt this time we consider this matter closed

A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research our customer
has been contacted by one of our corporate representative and discussed about the issue of her computerOur customer has provided a onetime repair even though her unit is already out of warranty, the customer’s unit will send out to our repair facility (Tri-Star) to diagnose and check the issueAt this time we consider this matter closed

A TAIS representative has been in contact with our customerTAIS has offered to expedite our customers repair as well as pay for the shipping and packging of the productUnfortunately, our customer has declined this offer, and has advised that she will only send it in if we issue her a loaner
computerTAIS has advised our customer that we do not issue loaner computers, and that the manufacturers warranty does not cover loaner computersAt this time we consider the matter closed

I bought my new satellite laptop from Toshiba and months later the microphone stopped workingThough some may say this is not a big issue, but when someone spends $dollars on a laptop, you'd expect it to workCalled their customer service hotline, they agreed to fix it because we found out that it needed to be sent back but i'd have to pay to send it to themYes people, its still under warranty but I have to pay to send it to them to fix, even though its their faulty product that I have to send it back in the first placeI asked if there were any place near me for me to just drop off, but there wasn'tI sent the laptop after my school semester endedI had three weeks before school started againI got it back a month later and the problem was not fix!!!!!!! Called them again, went through the whole process, they said i'd have to send it back againTold them I cant send it back now because the semester already startedThey said your warranty will expire so they cant waive itSo long story short, I should of listened to everyone else and got an Apple.......biggest mistake going with ToshibaI hope others read this, and do your customer service research on which ever company you plan to buy from
sorry for the long post :
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A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research TAIS found out that our customer was able to speak with one of our case managers and was advised that his computer needs to send to our depot repair facilty due to a hardware
issue after the diagnostic by our technical support representativeHowever, our customer asked for a refund or replacementIn accordance to the Standard Limited Warranty refund or replacement is not the option, TAIS has explained that the unit should be diagnose physically by our technicians in our repair facilityThe standard Limited Warranty Stated:What Will Toshiba Do? If the Product fails to work as warranted, Toshiba will, in its sole discretion, repair or replace the Product or part with a new or remanufactured product/part that is at least equivalent to the original Product/partThis is your sole and exclusive remedy for breach of warrantyReplacement parts or products are warranted to be free from defects in materials and workmanship for thirty (30) days or for the remainder of the Limited Warranty Period, whichever is longerOur customer may visit our website at warranty.toshiba.com for warranty the details

Hi ***,I am forwarding an email that I received from Toshiba for the original warranty replacement. Am I able to request this be attached to this to my rebuttal? Their reply was that they had no record of me being a customer. Thanks,*** ***
-----Original Message-----From: "Toshiba Acclaim Administrator" Sent: May 26, 6:PMTo: ***Subject: TOSHIBA Acclaim Refund Coupon
Hello *** ***
Your defective 1TB BBLACK WITH NTI BUNEZ FOR *** BF has been received, and a coupon for credit at ToshibaDirect.com has been issued in the amount of $Your coupon code is: ***
You can redeem the full value of this coupon for any single purchase at***Simply enter the coupon code, ***, and use this email address (***) at check-outTerms:
Coupon is valid for days from date of issue
Coupon may be redeemed for up to its full value on any single orderOnce you redeem the coupon for any value, the coupon is expiredThis coupon is linked to your email addressTo redeem it, you must use this email address, ***, at check-out
Instructions for redeeming your coupon:
Go to ***
Locate the product or products you wish to purchase
Add the item(s) to the shopping cart
Enter your coupon code (***) in the "Enter your coupon code:" fieldClick the "Redeem" button to the right of the entry fieldEnter your *email address exactly as displayed in this message (***)
Click the "Redeem" button again
Bellow the field where you entered the coupon code you should see a message saying "Entered Coupon: *** - Accessory Return Credit"Once you see this message you have confirmed that the coupon code has been acceptedClick on the "Checkout" button at bottom of the page
Enter your personal information (name, address, phone, *email, etc.)
Only enter a password if you want to create an account and store your informationClick on the "Continue" button at the bottom of the page
Choose your shipping method (ground, overnight, etc.)
If the "Order Total" says $0.00, click the "Continue" button at the bottom of the pageIf the "Order Total" indicates anything other than $enter another payment method to cover the difference (credit card, PayPal, etc.)
After clicking the "Continue" button the next page will ask you to confirm your orderPlease confirm billing and mailing addresses as well as product(s) you orderedOnce you verify everything is correct, click the "Place Order" buttonThe next and final page will give you the order and crsPlease retain this information for your records as it will be required to track the orderIf you have any questions about your order after it's been placed, please contact the Toshiba Direct customer service department at###-###-####
* This coupon is linked to your email addressTo redeem it, you must use this email address, ***, at check-outWhen entering the email address please ensure there are no spaces preceding or following the email addressThe TOSHIBA Acclaim team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I spoke to a representative today They refused to refund full price for my laptop The representative said I could get "fair market value" When I asked what that meant he couldn't give me a number He said they would send me another computerI do not want another computer but he left me with no choice I believe toshiba is non- responsive and a terrible company Please do not accept their explanation of this outcome
Thank you
*** ***

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research one of our Authorized
Service Provider (ASP) sent an Onsite technician to our customer's location and the technician was able to diagnosed the TV of our customer and they determined that there's a crack on the right hand side of the screen and with the accordance to the Standard Limited Warranty of the unit, any physical damage whether its accidental it will not be covered under itAt this time we consider this matter closed

A TAIS representative has been in contact with our customer on 02/19/TAIS has informed the customer that shipping and handling is their responsibility per the Standard Limited Warranty in order to receive warranty repairsPer the warranty;
“How to Obtain Repair for a Product Purchased in the United States?
You will pay any packaging, shipping charges, insurance, taxes and duties associated with the transportation of the Product to the service center or providerYou are responsible for appropriately packaging the Product.”
TAIS has set up a work order for the customer and we’re currently waiting for the customer to finish the survey, pick the shipping option ($to receive a depot box or customer self-pack/ship), then ship the unit to our repair facilityAt this time we consider this matter closed

A TAIS representative was in contact with our customer on 02/24/TAIS has assisted the customer by sending them
a box and a shipping label so they can send their unit into our special evaluation team for diagnostics of the computer at no charge to our customerTAIS has received the unit on 02/28/via Fed Ex tracking number (***)The status of the repair at this time is: (In work/pr: Parts received and ready to be installed)For a refund/exchange the customer would need to contact directly the reseller where the unit was purchased to determine if the unit is still within the return/exchange policy time frame. At this time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Toshiba did not even read the complaint I have listed here on Revdex.comIn my complain I specifically stated that I tried to reach out to Toshiba when I had issues multiple times when it was still in warranty through toshibas *** site because that is where I bought itDue to Toshibas *** site not getting back with me about this issue it was out of warrantyWhen I call your repair service number it is through a 3rd party company not associated with Toshiba asking me to pay a couple hundred dollars just for them to look at it which is more than I paid for the productSo, first my tablet was having issues due to manufacturing problems and then it became out of warranty to be fixed because Toshiba themselves did not get back to me on fixing itConveniently by the time they did it was no long in warrantyNow I just getting automated responses because Toshiba clearly did not read my original complaintI can assure you I will not buy any Toshiba product again due to its manufacturing and the companies horrible customer service.
Regards,
*** ***

A TAIS representative was in contact with the customer on 02/17/TAIS has apologized for any inconvenience and has offered to provide a one-time out of warranty courtesy repair for the customer with the customer declining this offerIt is the responsibility of the customer to pay for
the shipping as stated in the Standard Limited WarrantyThe customer’s warranty has expired as of 02/14/2014. The customer was informed any further repairs or technical assistance is now their responsibilityAt this time we consider this matter closed

A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that
after the troubleshooting that was done to our customer computer they determined that the screen has damaged and it’s not covered by the standard limited warranty of the computerOur customer can contact Toshiba Repair Services at ###-###-#### or may visit their website at www.toshibarepairservices.com to setup a repairAt this time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The recovery media which Toshiba mailed me failed to load or correct my issue I was sent two media flash drives and neither fixed the issue In addition to that, no one at Toshiba can tell me why my system failed to function properly after updating my system Further more, my laptop freezes after starting up Regardless to what the company says, there is absolutely no reason why I should be experiencing these types of issues when the laptop is not close to being two years oldThis laptop functioned perfectly fine prior to installing updates Needless to say Toshiba's laptop had pre-existing hardware issues and were not caused by me, the user Once again, there is no offer to view my laptop so they can see that there are issues with their hardware
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I did not refuse to have my laptop repaired They called me on the phone and told me that the part that they needed to do the repair was not available thru their supplier and couldn't repair my laptop without the part They told me that I might be able to find the part to fix it on EBAY but didn't bother to tell me what part I needed to look for They then ask me if I wanted them to return my computer Well of cpurse I didn't want them to keep it if they couldn't fix it I truly believe they just didn't know how to fix it and took the easy way out I NEVER REFUSED FOR THEM TO FIX MY LAPTOP IN ANY WAY
Regards,*** ***

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintTAIS would like to apologize for the inconvenience our customer
has experienceTAIS are willing to provide a free repair and send his computer to our special repair facility to diagnose what is the main issue or the cause of that cracks to get it fixIf our customer has any questions or concern they may contact us directly at ***, at this time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
P.SPlease consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I fail to understand why Toshiba refuses to acknowledge the repairs of the motherboard that were in excess of $Upon receiving the computer after repairs, none of the USB ports on the right side workedThis required sending the unit back to the repair facility where the computer is currently locatedI fail to see the professionalism or the customer care a first rate company should exhibit in their daily interactions with customersIt is apparently clear no one at this organization cares enough to stand behind their productI hope all these executives that are drawing big salaries will at some point in their life run into a brick wall in which they get treated the same why they have treated meThere has been no gesture of reconciliation nor any apology offered for this series of technological blunders which only make the company appear inept and cold.
Regards,
*** ***

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer's warranty for their
computer has already expired since 08/05/13. As per the Standard Limited Warranty our customer has a year limited periodSeeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed