Toshiba America Information Systems Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I sent the Revdex.com a copy of the repair order over the fax today ... I got a call from *** today also she said she is in charge at toshiba and I explained to her that tyhe mother board and battery problems were from over heating I started complaining about this over months ago that the digitizer inside the screen that makes it a touch screen stopped working long before the cracks the cracks are from the inside out not from the outside in. when I spoke to ms cris there seems to be a language barrier I asked for her superviser and she refused to let me speak to anyone above her and said their is no phone are email to anyone above her and if there was she has not got access to their number are email and that she was the finale word I refuse to beleave that she is and want to appeal top her supewrvisor thank you so much. please look for the fax I forwarded to Revdex.com and they even stated on the repair sheet they were able to duplicate what I said was going on with the computer but only fixed certain parts if they want fix it all ill take a full refund of what I paid the because ms *** also told me I could pay her the are what ever it was are I could buy another computershe said the computer works with the cracked screen which is true but the touch part doesnt work and I boaught a touch screen computer and will never recoomend are use toshiba again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Staples is telling me to go through the manufacturer for any problems past the day return period and Toshiba is telling me to go through the retailer?? Why is there such a disconnect? The Toshiba warranty is good until 12/so I have no idea why they would charge for repairs or send back a laptop that not working I have been in contact with Chanel News and they are very interested in my situation
Regards,
*** ***

A TAIS representative was in contact with our customer on 02/27/TAIS has apologized for any inconvenience and informed the customer that their warranty expired on 11/19/Per the Standard Limited Warranty it states, “Toshiba America Information Systems, IncToshiba warrants that the
Toshiba branded product you purchased is free from defects in materials and workmanship under use during the Limited Warranty Period.” Also, “How Long Does This Warranty Last? One (1) year after the date of your purchaseSeeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed

A Toshiba America Information System (TAIS) representative has been in contact
with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has advised our customer that we will send him a free box so his computer will be sent to our Toshiba engineers to diagnose what is the cause of the issue and have it fixedOur customer agreed to that offerIf our customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will once again state that Toshiba did not say the hinge wasn't covered under the warranty They told me it it was not under a recall and that it needed to be sent to the repair shop where they will determine whether it was covered under the warranty or not since they needed to inspect it When I sent it to the repair shop, they stated it was not their job to determine whether it was was under warranty or not, just to verify what needed repair and estimate a cost for the repair They further explained that any authorization to make a claim against the warranty would need to come from ToshibaAlso as I mentioned before, there are several models of similar Toshiba laptops that have already been recalled due to a faulty hingeThis leads me to believe that Toshiba knows the hinge is faulty and is refusing to repair the laptop
Regards,
*** ***

A Toshiba America Information System (TAIS) representative has been contacted our customerUnfortunately, our customer">has not returned of correspondence requests but TAIS would like to offer a onetime repair even though his computer is already out of warrantyOur customer can send his computer to our repair facility to check and diagnosed what would be the issue so it can be fixed as much as possible, at this time we consider this matter closed

A Toshiba America Information System (TAIS) representative has reviewed our customer complaint
Since our customer approved the repair and she already received her unit came from our repair facility last Friday 08/08/repaired there is a 30days for rework if she experiences any issue as long the problem is related to the recent repair and that would be free of charge, at this time we consider this matter closed

A
Toshiba America Information Systems (TAIS) representative has reviewed our
customer
complaintThe Standard Limited Warranty of the product entitles our
customer to hardware repairs in the event that there are issues with the
product within duration of a yearToshiba has recently completed a repair of
the product for our customer and as per checking our records we have already
shipped out the customer's unit back to him last 06/26/under *** tracking
number *** and it shows that the unit is estimated to be delivered on
June 30, at 8:00pmAt this time we consider this matter closed

A Toshiba America Information System (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has
experiencedTAIS has advised our customer that we will send his computer to our Toshiba engineers to have it fixedTAIS will send a free box that our customer can use sending his computer to our repair facilityIf the customer has any questions or concern they may contact us at 949-461-4321, at this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research
black;">TAIS received the customer’s unit on 05/29/in our repair facility with a Damaged LCD screen, which is out of scope of the warranty (out of scope meaning it is not covered under the standard limited warranty)TAIS has informed our customer the cost of the repair is now their responsibility, unfortunately our customer declined the quoted price for the cost of repair which is out of scope, and it means the computer will be send back unrepairedSince the customer mentioned and he’s aware about the Damaged LCD screen before he send it in to our depot repair facility, for the inconvenience TAIS can process a refund for the shipping that he paid forIf our customer has any questions or concern they may contact us directly at 949-461-At this time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hi sir Toshiba did send the specification of the laptop but they did not say when and how I am going to received it nor have any information to get in touch with them simply I did not get no replacement yet please keep the case open until they send the laptop thank you very much
Regards,
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Toshiba flat out LIED about what the tech support concluded after troubleshooting me
To clarify what actually happeneddays after receiving the replacement unit, the lap top alerted me of a Critical Error and stopped working I immediately contacted Toshiba technical support and after they finished multiple attempts in troubleshooting
...the technician concluded that it must be a hardware issue The technician forwarded my case back to the Order Desk so I could coordinate returning the DEFECTIVE Replacement laptop I expect a full refund for the defective replacement unit I received
Regards,
*** ***

A Toshiba America Information System (TAIS) representative has been in contact with our customer
TAIS has advised our customer that this will be forwarded to our order desk department and his unit will be evaluated for replacementOur customer agreedIf the customer has any questions or concern they may contact us at 949-461-4321, at this time we consider this matter closed

Toshiba offers the worst customer support I have ever experiencedThey want to charge you for everything if your one year warranty expiresI just got off the phone with themthey want $to investigate your issue and then $to solve issueI upgraded from windows to windows My DVD/cd player stopped workingThey wanted money to tell me that there was a registry error and they could fix it for $I asked for a current driver for windows 10...no answer...$I asked if I used the recovery discs would it restore my computer to it's original factory setting (windows with all drivers)No guaranteefor $they would fix it
This has happened to me on two other occasions trying to get help with their computerThey do not stand behind their product (unless you pay $for a one item fix otherwise its $for one years support)I will never buy Toshiba again

Per Toshiba Direct:
The customer purchased a lamp from Toshiba Direct on order #*** back in January. The customer contacted Toshiba Direct and being as he is outside of the return period, but within the warranty period, the customer was transferred to Acclaim. If the customer
has any questions concerning this issue, they would want to contact Acclaim via email at www.acclaim.toshiba.com or by phone at ###-###-####At this time we consider this matter closed

A TAIS representative was in contact with the customer on 03/06/TAIS has apologized for any inconvenience and has provided the customer with a new work order for the issues with the unitEmails have been sent to the customer with the work order of ***)If the customer would go ahead
and finish the survey in his email, that will generate the shipping options for the customerIf the customer has any issues with the email, they may contact tech support directly at 24/***At this time we consider this matter closed

A TAIS representative was in contact with our customer on 12/23/and educated the customer that shipping is their responsibleTAIS received the customer’s unit on 01/02/in our repair facility with a Missing Key, which is out of scope of the warranty (out of scope of
means it’s not covered under the warranty)TAIS has informed the customer that the cost of the repair is now their responsibilityAt this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer's warranty for their
television has already expired on 08/23/And as per the Standard Limited Warranty our customer has a year limited periodSeeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has contacted our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has informed our customer that we will send him a recovery media without paying for any costTAIS sent an email to our customer requesting for his full address to have the process be completedCurrently TAIS is waiting for our customer’s responseIf the customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed