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Toshiba America Information Systems Inc

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Reviews Toshiba America Information Systems Inc

Toshiba America Information Systems Inc Reviews (1326)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is not the answer I was expectingAs mentioned in the complaint I have talked to the Toshiba support people, the most recent being *** on 7--15-(Case #***) at which time she told me the repair part would be at the repair shop on 7-23-I will also mention that *** Q told me on 6-25-that if the television set was not back in our house within days Toshiba would repl*** it.The television was taken to the repair shop on 6-2-14, 7-2-would have been daysMY COMPLAINT IS WHY IN THE WORLD DOES IT TAKE DAYS TO REPAIR A TELEVISION SET? *** TOLD ME THE PART WAS BEING SHIPPED TO tEXARKANA, TEXAS FROM TEXAS? I could have driven from my home to pick up the part in FORTY FIVE DAYSAs per my mention above *** called me numeriou times after our first contact on 7-3-14, each time telling me the same thing, the part would be at the repair shop on 7-23-ONCE AGAIN, WHO EVER HEARD OF TAKING FORTY--FIVE (45) DAYS TO REPAIR A TELEVISION SETI must admit this will be the last Toshiba device I will ever buy. The television should have been repl***d after (30) daysI will be posting my situation on F*book and Craigs List
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was contacted by a Toshiba representativeThey called late last Friday afternoonI was questioned about the computerI got the impression that the questions asked implied that I have misused the productI was told by a repair center associate that the warranty basically assumes the consumer has misused the product and they will be chargedThe warranty is not often upheldMy worry is that I am going to send in my laptop and they are going to say that the computer was been dropped, misused, etcand I will be responsible to pay the repair costThe repair cost is twice the cost of the laptopI was not offered the option to get a refundWhen I initially filed this complaint, my preferred resolution was to get a refundI am thoroughly displeased with Toshiba and the productI do not consider this case closed until I either get a refund OR the laptop is fixed without a fee.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I very much do not agree with their statement, it took a very long time for Toshiba to even agree to look at my laptop, they first told me that I needed to purchase a $thumb drive to restore my laptop, when that didn't work I called again and they wanted to charge me another $to send it back! That's when I went to the Revdex.com for help, they agreed to ship it back free of charge and ADMITTED that it was a bad hard drive They also noted the FAILING LCD SCREEN that started failing when I got it They knew this but wanted to charge me $to fix the lemon I told them no since it was a manufacture defectNow we are not even a year later and the hard drive crashed once moresame exact issue This timethere were over 1,photos of my children and other important documents on it Now completely lost since I didn't think it would have again so soon A laptop should last longer than a year (less in my case) Upon looking at the hard drivebeing fixed with a defective hard drive that was just refurbished is not acceptable, and now the laptop won't turn on at all It is obvious the laptop was defective right out of the box This needs to be fixed or a lawsuit with follow this
Regards,
*** ***

A Toshiba America Information Systems (TAIS)
"">representative has reviewed our customer complaint
After doing a research TAIS would like to apologize for the inconvenience our customer has experience, TAIS are willing to process a refund for the $that was charge to her for the support that she paid for; unfortunately TAIS are unable to find any records under her name in our systemIf our customer has any questions or information to add they may contact us directly at ###-###-####, at this time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The defect on my laptop is a well known and common issue with the same model satellite laptops and according to other customers it's a constant problem that does not go away and toshiba has not done anything about it for years. I can't afford to not have a computer for even one day due to school and work and sending it to be repaired is not an option especially that the problem will not be resolved permanently. I at least need a temporary replacement in the meantime or a new laptop. If this is not an option than I request a full refund of the purchase price.
Regards,
[redacted]

I was having a problem with my computer after downloading a program. The woman told me that my warranty was up so I would have to pay for their services which I completely understand. I am a poor college student with two boys living in a low-income apartment which was what I told her. The lady then proceeded to ask me how I could afford the internet. I told her that I didn't think she was allowed to ask me that, but that I have to live on my school loans to pay for the internet. I ended up fixing the problem with the help of friends. $159 for them to push two buttons on a remote? I don't think so. I also can't believe she had the audacity to ask me about my personal finances when I clearly stated that I could not afford it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business has performed this action and I consider this complaint resolved.
Regards,
[redacted]

A TAIS representative was in contact with the customer on 02/04/2014. TAIS has apologized for any inconvenience and has informed the customer the defective battery was returned after the thirty day period, (original order date (11/20/2013) resulting in the pending charge, $101.60, not being...

released. The defective battery was received via UPS tracking number [redacted] at Flextronics on 12/27/2013 9:30 A.M. which was 7 days past the allotted time frame for the return. At this time we consider this matter closed.

A...

Toshiba
America Information Systems (TAIS) representative has reviewed our customer
complaint. After doing a research TAIS cannot find any information under our
customer’s name, phone number, address, and email address in our system. At
this time we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.they did not address my concern about their having cancelled the warranty after repairing my other toshiba laptop.
Regards,
[redacted]

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer has...

been contacted by two of our Corporate representatives and was offered to send the laptop to Tristar for further diagnosis and our customer has agreed to that offer. Our customer was informed by two of our repair facilities that they did not find any issue on the battery and Tristar explained to our customer that the touchpad is working on how it was manufactured and therefore they did not find any trouble with that. Corporate representative also provided our customer a manual that can instruct on how to use the functionality of the touchpad. At this time we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear 
 
I do not accept the case being closed  due to the fact that I was srnt to the first authorized dealer and the tv was never fix and was sent to another one there was never a crack accidentally or not in that case toshiba should have sent a onsite person out in the beginning the second tech came out and and now I am being punisher for something  that I never called in to have service on my tv under warranty  or not I followed  the rules of toshiba and now they are giving  me the run around there  was never a cracked they are obly goibg by what the second tech is telling them I have initially had two authorized people check it need a better resolution or I am going to the news with this. 
Regards,
[redacted]

A Toshiba America Information Systems (TAIS)representative has reviewed our customer complaint. After doing a research TAISfound out that this has been forwarded to our Order Desk department. Ourcustomer was able to speak with one of our Order Desk representative and theyadvised...

that they already processed the replacement. At this we consider thismatter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I will never  again purchase another Toshiba product and I will make it known that there is lackluster support for their products.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.According to...

Toshiba I am responsible for any repairs and or technical assistance. However, I cannot repair this issue on my own since the company used a proprietary, secret algorithm to lock the BIOS password recovery down in an attempt to force customers to pay Toshiba or its authorized representatives expensive prices for assistance. Even if this computer was still under warranty, I'm sure that they would find a reason to NOT assist me without charge (I've had family members have problems with Toshiba, but I digress). All I want is a diagram of which jumpers/solder points to jump or a response code to the challenge code so that I can unlock the BIOS. 
Regards,
[redacted]

** [redacted] of your Contract Repair Facility was not fair with me nor helpful today when I called about getting my Toshiba laptop repaired in a reasonable time frame, as I do not have a back up PC with all the software I need loaded on it to allow me to send the failed unit back to you. I have dealt with a lot of slow to respond repair facilities in my life but your PC repair facility takes the cake.  She is at least the 5th person I talked to  and she was not helpful, as all she wanted to do was argue with me.
After waiting a week for the legal department to tell me that you will obviously not help me with a problem I spent $264.79 and was without my PC for 4 weeks that you failed to fix.  I have called your repair facilities numerous times in the past 2 weeks regarding the problem, talking to 1st line and supervisory people and getting nowhere.  You did not fix my problem and now you want another multiple week return of my PC to you, with the strong risk that you will charge me this much again for the repair you did not do correctly the 1st time.  This response, both in timing and fairness to me, is unacceptable and I need to talk to someone higher in the Toshiba management chain.  How can you keep customers when you take this long to respond and basically fail to meet customer needs, both from a repair and from a timing standpoint?  You have a repair facility in Houston that can fix this problem but you refuse to authorize this repair. Your response is an insult to me and I will either hear from a member of your management team capable of making a decision on this issue within 3 days or I will escalate this issue to the Revdex.com, the State of California Consumer Protection Department and other interested parties.
[redacted]
Customer # [redacted]
Call # [redacted]
Invoice # 87048140
SO # 4165381
NX-0034408

Revdex.com:
I would like to reject the offer of Arbitration for complaint ID [redacted].
 Regards,
[redacted]
 
I give up on toshiba and dont wish to spend amymore money or time on them. Thank you for your assistance in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Toshiba Techs have been in my computer a total of 26 times countless hours spent for me sitting in front of the laptop while they work on it , last time was 6-2-015  , It is To early to tell if it is fixed. I was told there is a problem with windows explorer and now they are using a different explorer . I will accept a settlement if they will stand behind this laptop till the 1st of the year Jan. 1-016 to make sure the problems are fixed which I do not think they are .They have worked on this laptop 26 times this is extreme to say the least , The inconvenience has been trying to say the least .
                                        ... Thank You [redacted]

A Toshiba America Information Systems (TAIS) representative reviewed our customer...

complaint. TAIS has apologized for the inconvenience our customer has experienced, TAIS has been contacted our customer via email and offered a support by performing troubleshooting steps to his T.V. TAIS has advised our customer seeing they exceeded the warranty period they are now responsible for any repairs when there is hardware assistance needed after the troubleshooting process. Currently TAIS are waiting for the response of our customer. At this time we consider this matter closed.

A
Toshiba America Information Systems (TAIS) representative has reviewed our
customer...

complaint. After doing a research our customer was able to speak to
one of our case managers and has advised that her computer will be send to our
VIP repair facility wherein our Toshiba Engineers will be doing diagnostics and
apply the fix for the unit. At this time we consider this matter closed.

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Description: Computers - Dealers, Computers - Wholesale & Manufacturers, Home Electronics

Address: 9740 Irvine Blvd, Irvine, California, United States, 92618

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