Toshiba America Information Systems Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I was asked to send me computer to them at no cost, they would send a packaging box and label so I can send it to them. They said they Guarantee it will be fixed, they will put the new operating system on and check the hard drive because my computer actually is covered on the warranty even though a representative that I spoke to on the phone said it wasn't. So now I just wait and see
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I am not interested in Toshiba's representatives calling me all times of the day and night requesting informationI have provided Revdex.com with the information that is neededWhen I first contacted Toshiba about the problems with the laptop , I asked if their was a local authorized repair store I could bring it toMy son uses this laptop for school, and packing it up and shipping it off for God knows how long is not acceptable, especially when their is a repair shop in town that could diagnose and fix the problem within daysBut according to Toshiba's customer representatives, my laptop does not cost enoughMy child uses this laptop for school and needs the laptop here-- Updated and WorkingHowever, both of these suggestions are not recommended by ToshibaI want a refund if I cannot take the laptop to a local authorized repairmanThank you.
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A
TAIS representative has made multiple attempts to contact our customer by
telephone
on the following dates 01/13/2015, 01/14/2015; 01/15/however, our customer
has not returned any of correspondence requestsIf the customer has any questions or concern they may contact us
at ###-###-####, at this time we consider this matter closed

A TAIS Representative has been in contact with our customer, we are currently providing the customer with a brand new unitCustomer accepted the offerIf our customer has any
questions or concern they may contact us directly at *** at this time we consider this matter closed

I recently upgraded my Satellite S55t laptop to Windows My laptop is still under warrantyThe Elan touchpad does not work in Windows and Toshiba has not chosen to provide updated drivesInstead they transfer you (after hours on hold) to some tech in the Philippines who tells you that your warranty only covers hardware and that you will need to pay $to fix a problem that Toshiba should have fixed weeks ago before windows was releasedTHIS IS A SCAM!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,I have updated all the drivers in the Device Manager and I in fact have the link bookmarked in my browser given by Toshiba in their response. There is no driver for the FN key per se, only the keyboard and the rest of the keyboard works fineThe driver given on the Toshiba Website for the *** PCIE card reader is different from that on the Toshiba siteI have contacted *** Tech Support which has an email address but they do not respond.I cannot use the phone as I am hearing impairedI have *** *** I need email or chat Support to resolve the issues with the laptopToshiba's Support Website is an abomination consisting mainly of user forums which I have studied extensively without successI have tried many fixes on the Internet in general and Toshiba's Website is useless, it has software to download for diagnostic issues dating back to I have spent considerable time with *** Support.As Toshiba considers this matter with the Revdex.com closed, I will file complaints with econsumer.gov, FTC, State of CA AttnyGenand the Justice Deptfor Toshiba's violation of the ADA (American's with Disabilities Act) today
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Laptop under year old....called warranty for service since the one hinge is broke ....TOSHIBA said it was my faultafter spending over an hour on the phone NEVER NEVER buy any thing from TOSHIBA

A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has been assisted by one of
our senior case managers and has advised that the refund for his computer is not the option and our customer has offered a free shipping as a onetime courtesy and process Depot repair order so our customer’s computer will be send to our depot repair facility to have it fixedAt this time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewedThey consider the matter closed because they claim to have attempted to contact me times I reviewed their dates and in my land-line phone log there are calls marked "unavailable" for all three dates they claim, but no phone number They also occurred during work hours, and my home voice mail is not functionalThey have both my e-mail address and cell phone number I do not consider this a good faith attempt I have since left them a phone message, although in San Diego it is not yet 3PM Why do they not answer calls during business hours? Please follow up Thank you
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have explained in details that a battery over heating within - minutes is defective, regardless of what Toshiba says regarding nag the affected batchesThe reason I took this long to complain outside of the warranty period is I was never informed of the original recall despite having registered and Toshiba had my email addressI think Toshiba should replace my battery before I get burnt with the over heating
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

A Toshiba America Information System (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our
customer has experiencedTAIS has advised our customer that we can create a new depot repair process with free box so she can send her computer to our depot repair facility to have it fixedOur customer agreed with thatIf our customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customers
unit is already out of warranty since 03/05/Seeing as the customer has exceeded the warranty period they are now responsible for any/and or technical assistanceAt this time we consider this matter closed

Perhaps the worst customer service I have experienced in years Bought a Laptop from Toshiba Direct with MS Office and accessories Within weeks the laptop had a hard drive failure Toshiba took the unit back and replaced the hard drive When I tried to reinstall the software I bought from Toshiba with the laptop it would not install because the certificate was used on the original Hard Drive Spent hours on the phone with Toshiba only to get passed from office to office Even had on person ask if we hadn't spoken earlier in the day Useless customer service Will not stand behind their product Will not purchase a product again from them

A TAIS representative was in contact with our customer on 02/18/TAIS has apologized for any inconvenience and has informed the customer that shipping and handling is their responsibility per the Standard Limited Warranty in order to receive warranty repairsTAIS has assisted the customer by setting up the work orderIf the customer would like to go to an ASP, that would be their choiceAccording to their warranty however, sending the unit to our depot facility would be the choice for the repair to be covered under the warranty (meaning the repair cost would be covered barring no physical damage). Currently we are waiting for the customer to finish the survey and ship the unit to our repair facilityFor a refund the customer would need to directly contact the reseller where the product was purchased to determine if the product is still within the return policy time frameAt this time we consider this matter closed

A Toshiba America Information System (TAIS) has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS
has offered to send his computer for rework and it will be send to our Toshiba Engineers and the repair would be prioritize and TAIS will going to send him also a free windows pro recovery media diskOur customer accepted that offer however our customer still want to send his computer to an authorized service provider, TAIS has informed him that is not covered by the standard limited warranty of his computerAt this time we consider this matter closed

A Toshiba America Information System (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has
experiencedTAIS has advised our customer that we will send his computer to our Toshiba engineers to have it fixedTAIS will send a free box that our customer can use sending his computer to our repair facilityIf the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has been in contact with our customer, TAIS has apologized for the inconvenience our customer has experiencedTAIS has offered to send a free box with pre-paid shipping so our customer can send the laptop in for repair and as per the standard limited warranty of the computerHowever, our customer declined the offerTAIS has informed our customer that a repair at our repair facilities is the only available option at this timeIf the customer decides to reconsider or has any questions or concern they may contact us at ***At this time we consider this matter closed

A Toshiba America Information System (TAIS) representative has contacted our customerTAIS has apologized for the inconvenience our customer has
experiencedTAIS has provided option to our customer, she will bring her computer to the Authorized Service provider (ASP) and she will let us know what the result of the diagnostic isTAIS has provided the information of the ASPIf the customer has any questions or concerns they may contact us at ###-###-####At this time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Reusing the same reply, with hopes that I will ago away will not workI will contact the CEO if need beI am not asking for anything unreasonableOnce again, I will not go away
Regards,
*** ***