Thomas & Galbraith Heating, Cooling & Plumbing

Have always been happy with Nate. He is very knowledgeable and does a thorough job.

Nate did a very good job and was very helpful

I was very pleased with the efficient service provided by Daniel. He called ahead, arrived on time, quickly diagnosed the cause of my leak and fixed it in about an hour.

Had a tune up from Mike. Very professional. Also very informative!

Brandon came to check all three of our toilets to find out why they weren’t flushing properly. He was very professional and courteous. I highly recommend him.

Fast, professional service on a Sunday morning! I couldn’t have had better service at a time I needed it most! Great technician and company, I’ll definitely use and recommend to friends and family in the future! Thanks again for great service!

Thomas and Galbraith staff are the best! Very professional and work very hard on a frigid day making sure our furnace is working at its best. Our technician was very polite and friendly. I refer all my friends to this company. The maintenance program cost is reasonable and convenient as well. Excellent service!

Very good service. On a Saturday at 6PM. Tech was there within 45 min of my call. Very professional and courteous. Very informative on furnace needs. Will definitely use them again for follow up service .

The technician was polite and professional. It was a positive experience.

I have had trouble with this company in the past. This time they sent Charlie S who knew what he was doing. He found out that the thermostat was not set up correctly. He fixed it and we can tell the difference in the temperature in the house. It is not going up and down as it was before he came. Thank you!

Great service! Tech was knowledgeable, professional and thorough. Previous service I used was horrible. I will definitely recommend to others.

I asked for an estimate for installing a gas line for my new range. The technician inspected the area and told me all of the gas lines were inferior and wouldn't pass inspection and must be replaced at a cost of $3500. Estimates from another plumber made no mention of replacing my gas lines and it would cost $975.

Tech was professional and did extra work happily.

Technician was professional and didn’t try and sell me anything, he just pointed out items that could use attention in the future.

Very professional and helpful.

The technician Jared was on time, extremely courteous and clean, happy to answer any questions and did a great job in a timely manner. I can recommend him and Thomas & Galbraith fully.

Brandon was outstanding! Excellent service call. 100% satisfied.

I live out of state and had to have my sink fixed. Thomas and Galbraith did a great job. I called them on Tuesday morning and they had a technician, Ryan, out on Wednesday who fixed the problem for a reasonable price. Ryan communicated with me throughout the entire process. I would definitely recommend them.

Called on a Saturday early afternoon - was told they were very busy and would call me back. Heat was completely off and not turning on - house was 56 degrees. Not terrible, but would like it working correctly. Never heard anything from them, called them back at 5PM that same day - I was told they were very busy and a message was in for a call back already but "we could leave another one" I said no need as long as the notes there. Fast Forward 6 days, no call back, no follow up, nothing. Luckily, we were able to fix the issue with another company basically instantly. We were already existing customers of this business from March of 2018 when we needed to replace at $900 part. Need some work on the customer service side of your business, even if you called and said, "Hey sorry we won't see you for two weeks." That's better than no follow up at all.

Thomas & Galbraith has refused to provide me with a explanation of why the hot water heater in my home needed to be replaced. This information is needed for insurance purposes for my home warranty. The technician that came out on 8/17/2018 to do a consultation on my hot water heater verbally said the hot water heater needed to be replaced. However, the “Summary Of Findings Observation portion, said only “Water Heater Quote” and in the Findings portion “1.) *** white water heater 10yr parts and labor Standard $ 2399 Carefree $ 2057. My wife called two times on 8/29/2018. The first time to request the information and the second time she left another message for the individual that emailed the same exact form that the technician had left on 8/17/2018 and this is not what she had requested. My wife then requested that a Service Manager and President of the company call her in regards to the poor customer service. A Service Manager called me on 8/29/2018 at approximately 8:00pm. He explained that the message was received and he would work on our request the next day 8/30/2018 and give me a call back. I never received a return call. My wife called again on 9/4/2018 and and left a message for the same service manager I spoke with on 8/29/2018 to return the call. I have yet to receive the requested documentation.