The Charlotte Observer

Paid in full for 1 year - 7 day/weekly subscription. I have to call in almost daily to complain I never received the paper.
I contact the local branch and call customer service (who indicates they will refund me). I only receive the paper sporadically when I should receive a paper every day. I get the same answer every time and promises that I will get the paper. We go around and around and I'm sick of going to my mailbox in anticipation of reading my paper, and it's empty. Customer service indicates when I renew it will be added on as a credit. (You don't get your money back - don't be fooled!!) So at this point my renewal date is over a month past my original date - so I should be getting papers FREE for a month or so. I won't hold my breath. Bottom line they have a major problem with delivery employees. Pathetic. And another thing - don't tell me to read the paper online. I get the paper for a reason - I'm not going to be stuck sitting at my computer trying to read articles and constantly X'ing out of all the ads that pop up. I'm not doing that. I want my newspaper - this is what I signed up for.

I have called just about every day for over 2 weeks because my newspaper has not been delivered. Each time I was assured that it would be resolved.
For the last 2 weeks, primarily the week of July 1-8 and extending back to a couple of days the week before as well, we have not been receiving our daily newspaper. I called every day last week to report the issue. Each day a different representative assures me that the issue has been escalated and still no delivery. I even asked that a manager calls me and again no one has contacted me. Today is July 10th, 2019 and again no newspaper. This is not acceptable to pay for a service and not receive it, and the fact that your business does not seem to care about your customers. At this point, I need for someone to call me to give me their personal assurance that this will never happen again.

I have called just about every day for over 2 weeks because my newspaper has not been delivered. Each time I was assured that it would be resolved.
For the last 2 weeks, primarily the week of July 1-8 and extending back to a couple of days the week before as well, we have not been receiving our daily newspaper. I called every day last week to report the issue. Each day a different representative assures me that the issue has been escalated and still no delivery. I even asked that a manager calls me and again no one has contacted me. Today is July 10th, 2019 and again no newspaper. This is not acceptable to pay for a service and not receive it, and the fact that your business does not seem to care about your customers. At this point, I need for someone to call me to give me their personal assurance that this will never happen again.

I never receive my papers on time. I am supposed to receive my paper between 6 and 7. I receive it between 9 am and 12 noon.
I have talked to managers, supervisor, and they even tell me they will credit my account, bu they don't. This has been going on for over 6 months now.

I never receive my papers on time. I am supposed to receive my paper between 6 and 7. I receive it between 9 am and 12 noon.
I have talked to managers, supervisor, and they even tell me they will credit my account, bu they don't. This has been going on for over 6 months now.

Unethical and wrongful collections referral to collections!
I signed up and agreed to a one time, 8 week, Sunday only subscription last year at the Southern Women's Show. After I signed the form the sales rep. changed sales agreement to a longer term and additional cost. I called afterwards to cancel the subscription. I as then charged again at the higher rate. I called again and cancelled again. They refused to give me a refund but agreed to remove my credit card information finally. They never stopped sending the paper despite my numerous calls AND written notes to the delivery person. I never received a bill for these additional and unwanted papers which littered my lawn and subsequently went directly in the trash!

Now, 7 months later, I received in the mail today a letter from *** a collections agency, for an undue balance of $20.92 supposedly due to the Charlotte Observer. This is wildly outrageous and completely negligent credit reporting.

On at least two occasions I have been signed up for a newspaper subscription without my knowledge or consent.
Last year an account was set up under a false name linked to my address. The invoices were obviously unpaid and it went to collections. The most recent occurrence was on or around 05/29/2019. According to a supervisor (Andrea), a telemarketer supposedly called me and set up a Sunday only subscription. I started receiving bills on June 2nd and July 2nd, with a welcome letter dated June 3rd. The phone number on the account was not my number. It appears to me that there are some fraudulent activity occurring within the company or by its partners. Sales are being made without the customers content or knowledge. Andrea said she knew the ID of the salesperson and would investigate however there appears to be a more serious issue going on within the company. My account number is XXXXXXXX and my reference number given by Andrea is XXXXXX.

Like others here, I also never received a single copy of the Observer, despite a 6-mth *** Sunday offer. Now, I get a letter from Collections
I bought a 6-month subscription to the Sunday edition of the Observer through a *** offer that's still on their site today. Despite multiple complaints to their email and phone customer service departments, I never received a single issue. I started asking for a refund, but instead got more empty promises - so I had *** refund me instead. However, I kept receiving phone calls and letters from the Observer asking me to pay for my account "in arrears", even though I was told all would be taken care of (wiped) off my account. It seems that wiping my account only caused them to "resume" their service of not delivering the newspaper, so a few months later I get more bills, more phone calls, still no paper. Today, I get a collections letter from ARM Solutions, Inc. telling me I'm delinquent and I need to pay $25.74 or else, well, my dreams of homeownership will be shot down. It's quite possible my credit report has already been hit.

Again, not a single newspaper, yet continued hassle and billing for nothing.

Non-delivery of paper, ongoing basis
My Observer account is paid up (Nov. 2018 until Dec. 2019). Every week I miss at least one paper (and maybe more), and now I am only getting about 1 out of every 7 papers I have paid for. I email every time and have spoken to an off-shore customer service rep several times. Always the same response: read the digital edition, we will credit your account and fix this, we will escalate this issue. No resolution, not one time. I have called Tony, who seems to be in charge of deliveries. He has called back once after business hours but offered no solutions. I just want to receive every paper for which we have paid.

Unethical and wrongful collections referral to collections!
I signed up and agreed to a one time, 8 week, Sunday only subscription last year at the Southern Women's Show. After I signed the form the sales rep. changed sales agreement to a longer term and additional cost. I called afterwards to cancel the subscription. I as then charged again at the higher rate. I called again and cancelled again. They refused to give me a refund but agreed to remove my credit card information finally. They never stopped sending the paper despite my numerous calls AND written notes to the delivery person. I never received a bill for these additional and unwanted papers which littered my lawn and subsequently went directly in the trash!

Now, 7 months later, I received in the mail today a letter from *** a collections agency, for an undue balance of $20.92 supposedly due to the Charlotte Observer. This is wildly outrageous and completely negligent credit reporting.

On at least two occasions I have been signed up for a newspaper subscription without my knowledge or consent.
Last year an account was set up under a false name linked to my address. The invoices were obviously unpaid and it went to collections. The most recent occurrence was on or around 05/29/2019. According to a supervisor (Andrea), a telemarketer supposedly called me and set up a Sunday only subscription. I started receiving bills on June 2nd and July 2nd, with a welcome letter dated June 3rd. The phone number on the account was not my number. It appears to me that there are some fraudulent activity occurring within the company or by its partners. Sales are being made without the customers content or knowledge. Andrea said she knew the ID of the salesperson and would investigate however there appears to be a more serious issue going on within the company. My account number is XXXXXXXX and my reference number given by Andrea is XXXXXX.

Like others here, I also never received a single copy of the Observer, despite a 6-mth *** Sunday offer. Now, I get a letter from Collections
I bought a 6-month subscription to the Sunday edition of the Observer through a *** offer that's still on their site today. Despite multiple complaints to their email and phone customer service departments, I never received a single issue. I started asking for a refund, but instead got more empty promises - so I had *** refund me instead. However, I kept receiving phone calls and letters from the Observer asking me to pay for my account "in arrears", even though I was told all would be taken care of (wiped) off my account. It seems that wiping my account only caused them to "resume" their service of not delivering the newspaper, so a few months later I get more bills, more phone calls, still no paper. Today, I get a collections letter from ARM Solutions, Inc. telling me I'm delinquent and I need to pay $25.74 or else, well, my dreams of homeownership will be shot down. It's quite possible my credit report has already been hit.

Again, not a single newspaper, yet continued hassle and billing for nothing.

Non-delivery of paper, ongoing basis
My Observer account is paid up (Nov. 2018 until Dec. 2019). Every week I miss at least one paper (and maybe more), and now I am only getting about 1 out of every 7 papers I have paid for. I email every time and have spoken to an off-shore customer service rep several times. Always the same response: read the digital edition, we will credit your account and fix this, we will escalate this issue. No resolution, not one time. I have called Tony, who seems to be in charge of deliveries. He has called back once after business hours but offered no solutions. I just want to receive every paper for which we have paid.

Referral to collection agency on subscription never authorized nor given
I was a Charlotte Observer subscriber to a one year only subscription. I also changed the subscription to Sunday only with cancellation with the last paper sent.

I never renewed my contract NOR my subscription to the Charlotte Observer. I received in the mail yesterday a bill from a collection agency for an undue balance. I called the collection agency and through their routine told me that I owed for papers delivered that I never I wanted or received. I explained it was done without any agreement or consent.

The Charlotte Observer did NOT send any bill nor attempt to collect for what they considered to be outstanding to which I could have easily handled locally with a phone call and correction. Instead, it was referred to a third party collection agency.

Unethical maneuver on their part.

Referral to collection agency on subscription never authorized nor given
I was a Charlotte Observer subscriber to a one year only subscription. I also changed the subscription to Sunday only with cancellation with the last paper sent.

I never renewed my contract NOR my subscription to the Charlotte Observer. I received in the mail yesterday a bill from a collection agency for an undue balance. I called the collection agency and through their routine told me that I owed for papers delivered that I never I wanted or received. I explained it was done without any agreement or consent.

The Charlotte Observer did NOT send any bill nor attempt to collect for what they considered to be outstanding to which I could have easily handled locally with a phone call and correction. Instead, it was referred to a third party collection agency.

Unethical maneuver on their part.

I have ended up quite frustrated with the Charlotte Observer. The last bill I got amounted to and $808.67 annual subscription rate (i.e. 52 weeks). Given the Observer has become smaller and smaller over the last couple years with many features removed from the print edition, amounting to little more than a pamphlet, I finally hit my tolerance level.

I called to cancel delivery and my subscription. They gave me a plethora of reasons as to why I should not cancel, and made a number of offers to reduce the costs, but not down to a reasonable level. I finally got the paper canceled, and did actually receive a small refund on remaining time. However I have been plagued by robocalls from agents trying to get me to resubscribe with various offers, still none too attractive.

Out of curiosity I looked at their website for current subscription offers. I was surprised to see an option that effectively would deliver the paper for 52 weeks for supposedly $126. (I assume print only, which would be fine as I don't like online reading.)That's nearly a $682 difference from what they wanted to charge me. I find that appalling and basically dishonest. If they had come right out with that offer instead of trying to nickel and dime me down a few dollars here and there, I might still be a subscriber.

I'm not sure how they are rated "A+" by the Revdex.com, but they do not come close in my book ...

I have ended up quite frustrated with the Charlotte Observer. The last bill I got amounted to and $808.67 annual subscription rate (i.e. 52 weeks). Given the Observer has become smaller and smaller over the last couple years with many features removed from the print edition, amounting to little more than a pamphlet, I finally hit my tolerance level.

I called to cancel delivery and my subscription. They gave me a plethora of reasons as to why I should not cancel, and made a number of offers to reduce the costs, but not down to a reasonable level. I finally got the paper canceled, and did actually receive a small refund on remaining time. However I have been plagued by robocalls from agents trying to get me to resubscribe with various offers, still none too attractive.

Out of curiosity I looked at their website for current subscription offers. I was surprised to see an option that effectively would deliver the paper for 52 weeks for supposedly $126. (I assume print only, which would be fine as I don't like online reading.)That's nearly a $682 difference from what they wanted to charge me. I find that appalling and basically dishonest. If they had come right out with that offer instead of trying to nickel and dime me down a few dollars here and there, I might still be a subscriber.

I'm not sure how they are rated "A+" by the Revdex.com, but they do not come close in my book ...

Ordered daily subscription (physical paper). To date no paper delivered. Called everyday to customer service. Distribution manager will call, no ca
Ordered the news paper on 6/10/19 and was paid for. The paper was to be a daily subscription with the paper coming to the house. To date on the 16th (Father's Day). Today is 6/20/19 and still no paper has ever been delivered. This was a gift from my family for 3 months. My daughter in-law has called everyday and spoke with a customer service representative (off shore). Every day she is told that the carrier will be notified and the distribution manager will be notified. His name is Tony Montgomery. Cannot find a number or person to speak to locally that can help me. All calls go directly back to this off shore call center. They repeat the same information everyday. I can't cancel the paper, I can't get my money back - NOTHING. The customer service is horrible. There is no customer service. I have spent way to much time just to get the newspaper that has been paid for.

*** O'Mara is a 87 year old man who just wants the physical newspaper. Does NOT want it online.

How can we get this resolved or get my money back?

Ordered daily subscription (physical paper). To date no paper delivered. Called everyday to customer service. Distribution manager will call, no ca
Ordered the news paper on 6/10/19 and was paid for. The paper was to be a daily subscription with the paper coming to the house. To date on the 16th (Father's Day). Today is 6/20/19 and still no paper has ever been delivered. This was a gift from my family for 3 months. My daughter in-law has called everyday and spoke with a customer service representative (off shore). Every day she is told that the carrier will be notified and the distribution manager will be notified. His name is Tony Montgomery. Cannot find a number or person to speak to locally that can help me. All calls go directly back to this off shore call center. They repeat the same information everyday. I can't cancel the paper, I can't get my money back - NOTHING. The customer service is horrible. There is no customer service. I have spent way to much time just to get the newspaper that has been paid for.

*** O'Mara is a 87 year old man who just wants the physical newspaper. Does NOT want it online.

How can we get this resolved or get my money back?

I think Charlotte observers salesmen are a total rip off.. I signed up for the paper last year in a Walmart off Wilkerson blvd.. I was told I'll also receive a 10$ gift card and it had nothing on the gift card.. I also ironically never received the paper.. So I contacted the Charlotte Observers customer service and told them my situation and I wanted to cancel because I never received a Newspaper.. They try to get me to accept the online subscription but I denied that offer. And requested an refund.. Which they sent me a refund plus they added the 10$ I never received on the gift card.. However months later I checked my account and they are still charging my debit for a subscription.. I called them back outraged at this time and the customer service representatives told me it's because they still had my card on file... Please whatever you do please be careful dealing with this company!!!