Taxnet Financial

Dear Ms ***, You applied for a Refund Anticipation LoanTaxnet Financial Increserves the right to reject a tax refund anticipation loan application except for on the basis of race, color, religion, national origin, sex, marital status, or age (provided the applicant has the capacity to contract); to the fact that all or part of the applicant’s income derives from a public assistance program; or to the fact that the applicant has in good faith exercised any right under the Consumer Credit Protection ActPlease be responsible and consider all refund options prior to applying for a tax refund anticipation loan advanceThe information contained in your application did not meet the criteria for us to continueAs such we rejected your application and did not file a tax return nor charge you any fee.We did not engage in any agreement or service with the consumer and we consider this matter closedNo fee has been charged

Good experience with no problems or holdups, just hope the money hits soon!

Dear Consumer, Your RAL application was rejected and we notified you of the reasonWe did not e-file your taxes nor did we apply for a RAL because your application was either inaccurate or incompleteWhen a consumer applies for a RAL they must complete the RAL application and submit the information requestedWe do require a valid identification (selfies are not a valid ID) and we also require all income informationThe tax interview tool is easy and can be completed using a desktop computer or a smart phoneWe urge consumers to only submit the information requested or the application may be either marked as incomplete and returned or rejected with a refusal to further processIf you are uncertain how to proceed our customer service representatives are here to help from Monday-Friday 9am-5pm CST during the tax season.We did not process a tax return and we did not apply for a RAL for this consumerWe declined to further process your application and no fees were charged to youWe never charge upfront fees and only process requests after a signed agreement has been completed by the consumer.We consider this matter closed because we did not render any services to this consumerTo close this Revdex.com matter at this time please click on agree

Initial Business Response / [redacted] (1000, 5, 2014/02/13) */ Contact Name and Title: [redacted] Contact Phone: XXX XXX XXXX Contact Email: [redacted] @taxnetfinancial.com Management has contacted the consumerClient applied for a refund anticipation loan and provided information to complete her tax returnConsumer decided that she no longer wanted the RAL ;however, her taxes were filed Management has completed an amended tax return for the client and any difference will be refunded back to her directly from the IRS Management has contacted consumer to ensure that her tax refund is completed in a timely manner and that consumer receives her full refund We are awaiting additional tax documents from consumer in order to finalize her amended return for free since she did not include all documents during initial interview Management considers this matter closed as we are working with client to resolve incomplete information on her original tax return filed

Dear Consumer, e have tax professionals and customer service representatives available Mon-Fri from 9am to 5pm CST during tax season to assist consumersOur tax professionals work days per week during the tax season to ensure that all tax returns have been properly prepared and reviewed for accuracy Due to the demand for our product and services hold times can be as long as minutes during peak calling times in the dayWe did not process a loan application or a tax return on your behalf because your application was deemed incompleteWe NEVER charge any fees upfront and our tax preparation fees are fully disclosedAll tax preparation fees include a [redacted] and [redacted] tax return and years of free support Our reviews are better than the industry average and we work to improve our consumer satisfaction every yearThis includes our automated alerts and toll free number to check the status of your tax refundWe have not identified an e-filed tax return under your name nor have we charged you any fees so we consider this complaint as closedIf you agree with our determination please agree to close the Revdex.com complaint at this time

Thanks so much