Taxnet Financial

My experience with taxnet was good

Initial Business Response / [redacted] (1000, 9, 2015/02/14) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @taxnetfinancial.com Dear Ms [redacted] , To protect the privacy of your account we will not discuss the details of your tax return on a public site Generally, if there is an error in a tax return filed by our company we fix the error for free regardless of faultWe have requested that you mail/fax/email ALL tax documents that you received so that we may process/amend your tax return We will continue to work until ALL clients receive the full amount of the refund that they deserveWe have tax professionals that are assigned to accounts that are delayed (greater than days as per IRS guidance)We provide this additional resources to our consumers free of charge If your refund has been delayed or you believe there is an error on a tax return filed by us we will amend/correct it for free for up to years Desired Resolution: We will assign a CPA to monitor your account and amended your tax return to ensure that the full amount of your expected refund is completed We would like to continue to work on your behalf with the IRS in order to resolve this matter as soon as possible Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/02/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I need an explanation as to why my taxes were filed with only part of my earned wages for When I provided all my information , secondly I've asked for an copy of my original return you 've submitted the first turn reflecting the "mistakes" I'm entailed to obtain an copy for my records as wellThanks Final Business Response / [redacted] (4000, 13, 2015/03/02) */ To protect the privacy of your account we will not discuss the details of your tax return on a public site Generally, if there is an error in a tax return filed by our company we fix the error for free regardless of faultWe have requested that you mail/fax/email ALL tax documents that you received so that we may process/amend your tax return We will continue to work until ALL clients receive the full amount of the refund that they deserveWe have tax professionals that are assigned to accounts that are delayed (greater than days as per IRS guidance)We provide this additional resources to our consumers free of charge If your refund has been delayed or you believe there is an error on a tax return filed by us we will amend/correct it for free for up to years Desired Resolution: We assigned a CPA to complete your amended tax return ;however, you have elected to mail the amended tax return on your own We provided a copy of the form you believe you needed to complete the amended tax return on your ownWe suggested you allowed a professional to review and send the forms needed to process your amended tax returnThe IRS will reject and send back any amended tax returns not completed and signed properly We recommend that you allow a tax manager to work with the IRS on your behalf and send any required documents to assist you with your amended return If you accept or free help you can simply respond to this notification and the accept termsThe assistance is free of charge

they can contact me anytime on tuesday? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Tracie R***

They were wonderfulI ended up getting my funds sooner than expectedThey go above and beyond for meInstead of making me wait on my funds they made arrangements for me that I wasn't expectingI was definitely impressedI'll be choosing them every year for my tax preparation service from here on out

Complaint: [redacted] I am rejecting this response because: Yes I did agree, however my return was submitted without my WI was NOT I formed when my return was being submitted! This leading to an amended return which your compay will NEVER file for meIf I was notified when my return was going to be submitted a simple phone call or email and ask if there were any other things that needed to be added to my refund for additional credits, it would not have been so badNO ONE CARES ABOUT A RALI do not wish for a RAL or whatever don't care about itI care about the fact this company submitted a tax return WITHOUT MY KNOWLEDGE, WITHOUT MY SIGNATURE OR SPOUSE SIGNATURE, WITHOUT ALL MY FORMS INCLUDING MY WIT WAS NOT GENERATED OR PULLED FROM THE SYSTEMI confirmed with my employer there was NO WAY a compay could access my Wwithout the ENCRYPTED ACCESS code that only I haveI have submitted a claim to the IRS regarding this situation and have informed them a tax return was filed WITHOUT MY W2, KNOWLEDGE OR SIGNATURE Sincerely, Laura [redacted]

no one responed to my emails or answers my calls

Initial Business Response / [redacted] (1000, 13, 2015/04/22) */ A Refund Anticipation Loan "RAL" is disbursed to YOUR account within hours or less of IRS acknowledgement as described in the consumer's signed RAL agreement Providing incorrect information on a RAL application may result in denial or delay of processing a loan applicationConsumer was advised that information provided was incorrect and had the opportunity to correct RAL application and resubmit A RAL is a loan and not your actual refundA RAL neither speeds up nor delays your actual Federal and/or State Refund Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/04/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) From the RAL I was charged like approximately for a deposit that took about hoursAlso instead of sending general information explain how this company submitted the wrong information on my state taxes? Instead of talking about the RAL, please help me with the money that I had to file for myself because Tax Net did not do the papers properly Final Business Response / [redacted] (4000, 17, 2015/04/27) */ Dear [redacted] , We have reviewed your account and determined that you were charged $for tax preparation fees NOT for a RALA RAL is a loan and not your actual refund and the fee is $if approved We are unable to provide details of your tax account on a public site for your protection We have reviewed your account and have concluded: The tax returns were completed in accordance with the signed contract for services renderedTaxnet Financial does not guarantee the timing of federal or state depositsWe only guarantee the timing of loan deposits (disbursed hours or less upon acceptance see also signed agreement for futher details) Please contact us directly during Monday-Friday from 10am to 3pm CST if you believe there is an error on your federal or state tax return and we will fix/amend your return free of charge We are unable to accept your desired resolution at this timeWe appreciate your feedback and hope you will consider us again next year for your tax preparation needs We consider this matter closed

? Complaint: [redacted] I am rejecting this response because:you stated We provide tax preparation services and complete applications for RALsA RAL is a loan and not your actual refund.? ? I applied for the RAL not the tax returnI only signed the RAL applicationI did not want my taxes filed as your prepared did them incorrectly on top of doing it without my approvalI think this company is misleading customers on purposeWhy was there no other communication, no confirmation my return was filed, or accepted by the ***? ? I expect my filing fees refunded for the inaccuracy and cost of my now paying for an amended return to fix this problemI also sent an emai the same day as I completed the application as I noticed your preparer did a GA tax form for meI have a GA mailing address but live in FlThe GA address is my mothers house on the GA line within min of meThis email did not receive a response and as I did not know my taxes were automatically being filed without communication or a [redacted] it was not fixedAnother problem I have to pay again to fix as I paid $to a state I am not residing in Sincerely, [redacted]

Good and fast

I have been using them for the last years and I haven't had any issuesMy money always comes on time and the loan option is greatOnly thing I don't like is the dollar fee to do my taxes that comes out of my loanPrevious years I've did my own taxes and only paid about dollars but I guess when you need a loan can't complain muchOther than that great service!

[redacted] *** You were approved for a RAL in December and your funds were disbursed to your account as instructed in your signed RAL agreementYour RAL was repaid and the remaining funds were sent to you directly by the ***We are not responsible for the timing and manner of [redacted] refund depositsSince the day of your complaint the [redacted] has disbursed your refund and you have received the fundsWe consider this matter closed.We are sorry that your refund was delayed ;however, we do not have any control over [redacted] fundingSince your account is paid in full you will be eligible to apply for a RAL again next year as early as December 15th

I didn't like their overall business I wanted to cancel my loan and they denied me

Dear Consumer, We can understand your concern about receiving your tax refund in a timely mannerThe accuracy and timeliness of our tax preparation services is important to usWe have tax professionals and customer service representatives available Mon-Fri from 9am to 5pm CST during tax season to assist consumersOur tax professionals work days per week during the tax season to ensure that all tax returns have been properly prepared and reviewed for accuracy Due to the demand for our product and services hold times can be as long as minutes during peak calling times in the day.We did not process a loan application or a tax return on your behalf because your application was deemed incompleteWe NEVER charge any fees upfront and our tax preparation fees are fully disclosedAll tax preparation fees include a [redacted] and [redacted] tax return and years of free supportOur reviews are better than the industry average and we work to improve our consumer satisfaction every yearThis includes our automated alerts and toll free number to check the status of your tax refundWe have not identified an e-filed tax return under your name nor have we charged you any fees so we consider this complaint as closedIf you agree with our determination please agree to close the Revdex.com complaint at this time

They are slow with responding to messages and the time frame stated that you would have a response did not coincide with the actual time frame given at application

Initial Business Response / [redacted] (1000, 5, 2014/12/31) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] We appreciate you sending the Revdex.com an inquiry to determine if we are a legitimate business ;however, the Revdex.com has already accredited us and determined that Taxnet Financial, Incmeets Revdex.com accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaintsWe pay a fee for accreditation review/monitoring and for support of Revdex.com services to the public Revdex.com accreditation does not mean that the business' products or services have been evaluated or endorsed by Revdex.com, or that Revdex.com has made a determination as to the business' product quality or competency in performing services Consumers should consider using the Revdex.com complaint board only for cases that contain a desired resolutionFor questions related to completing the online tax interview please contact our customer support team at X XXX XXX XXXX During busy season hold times can be as great as minutes ;however, If you have a specific inquiry you can also email us: [redacted] for a response

Thanks for choosing Taxnet Financial Incfor your tax needs this yearWe have customer service team available to assist clients during our regular business hoursWe provide an automate service which you assessed to check the status of your refundWhen you called the automated service you called in which would give you the status of your tax return issued in Since when you called the automated line which is connected to the [redacted] refund service center information the information on tax refunds has not yet loadedPlease be aware that a tax loan or RAL is a loan and not your actual refundYou do not have to apply for a RAL in order to e-file your tax returnIf you do select a RAL ALL status updates will arrive to you via email NOT the [redacted] automated phone serviceHopefully this has reduced your confusionIf you still have questions related to your actual tax return or if you did apply for a RAL and have questions please contact us during our business hoursDue to the high demand for our services wait times during peak hours can exceed minutes.Taxnet Financial Inc.reserves the ? right to reject? a? tax refund anticipation loan? application except for on? the basis of race, color, religion, national origin, sex, marital status, or age (provided the applicant has the capacity to contract); to the fact that all or part of the applicant’s income derives from a public assistance program; or to the fact that the applicant has in good faith exercised any right under the Consumer Credit Protection ActPlease be responsible and consider all refund options prior to applying for a tax refund anticipation loan advance

nuetral just trying this service, so we will see

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Caprice T [redacted]

[redacted] ? When you apply for a RAL you are agreeing to file your taxes simultaneously as described in ? your signed agreementTaxnet Financial is able to use [redacted] express and [redacted] transcripts to assist you with your actual federal filing ;however, we require your actual [redacted] for certain state tax returnsThere are separate online questions and disclosures that give a consumer warning that you are e-filing your tax return as part of your RAL applicationYou must also sign in writing that you agree Taxnet Financial to e-file your tax returnFinally, we provided you ? a copy of your compiled tax return and you are responsible to ensure that the information you provided is accurate and completeThe accuracy of your tax return is paramount and we will fix any errors for free.The good news is that although you did not originally provide us complete information we have been able to complete an amended tax return and file it on your behalfWe did fix the errors noted in your complaint free of charge and you ? have subsequently signed your amended tax return for filing.If you need anything further please contact us during our business hoursWe consider this matter resolvedYou can find the status of your amended tax return at [redacted] at "Where is my amended tax return"Please allow 4-weeks before checking on the status of your amended return.?

Very easy process....just waiting on the deposit