Taxnet Financial

Great service easy process and fast delivery

Very easy to do and hassle free

Dear Consumer,A federal and state tax return has been filed on your behalfYour federal tax refund has been processed by the IRS We do not guarantee the timing of federal or state tax returnsMost tax returns according to the IRS are processed within days Each state has a processing time window; however, state delays due to additional review may add time to the processing windowWe have resources on our website so that you can check the status of your state tax refundYou can also call our customer service department to obtain your state taxing authorities refund line phone numberIf your state is requesting additional information or has sent you a letter we can assist you furtherIf your state is not requesting additional information and your return is "processing" unfortunately there is not any action we can take to quicken that processAll tax preparation services companies compile and file a tax return but none can guarantee the timing the state will processUnfortunately this is not under our controlWe will continue to work with you and check the status of your state tax return and if there is a request for additional information from the state we will assist you free of charge.

Initial Business Response / [redacted] (1000, 5, 2015/02/04) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @taxnetfinancial.com Dear Ms [redacted] , We have NOT filed your taxes Your application was rejected because it was incomplete and contained obvious errorsSince your application was rejected a tax filing also NEVER occurred If your tax return was rejected by the IRS it was for another reason and unrelated to your submitted application' We suggest that you review the IRS rejection code and visit IRS.Gov to determine the reason and the steps that you can take to cure the rejection The most common reason for rejection is if the primary taxpayer or dependent(s) last name, social security number and date of birth do NOT match the social security administration records Resolution: Taxnet Financial provided no services nor charged any fee to you as a consumer We consider this matter closed and wish you the best this tax season Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have emails from this company stating that my tax return was filed through themI never granted them permission to do so

Fair

Initial Business Response / [redacted] (1000, 5, 2014/12/31) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] To clarify the amount indicated for your federal and state tax return preparation fees is less than $(please review your agreement) also you do not pay the $finance charge if you were not approved for a loanThere are never any upfront fees and loan decisions are NEVER based on a credit score A phone number and our mailing address was provided to you in the letterPlease contact us if you have specific questions related to your " [redacted] application or tax returnWe are unable to provide you additional information for your own privacy online in this forumWe will contact you to further discuss your loan application if you accept our response as a desired resolutionPlease email us at [redacted] the best date and time to call We apologize to consumers in advance for the long wait times during busy seasonThe average wait time is currently minutesHold times vary during the day but are peaked in the early morningWe suggest you call between p.mand p.mTuesday-Friday for the shortest hold times

A manager was assigned to further assist and contact the consumer on April 4th During a recorded call the consumer claimed that the original refund may have been delayed due to an error and the [redacted] has instructed her to complete additional forms in order to correct her return before processing her additional refund dueA manager has agreed to continue to assist the consumer until her tax return is corrected and any additional refund is processed by the ***The consumer has agreed to fax or email Taxnet Financial Incadditional information not originally provided during the original tax filing in order to further assist herGenerally If there is an error on a tax return or there are additional forms required Taxnet Financial will work to cure those errors regardless of fault for no additional chargeAlso the consumer was notified that contrary to the amount listed in this complaint of $for servicesThe only fee charged to the consumer was $for tax preparation services which includes a $e-filing feeAs per agreement fees are charged for tax preparation and are non-refundableThe tax preparation fee is not contingent on the time it takes for the [redacted] to process a tax returnThe *** processes 90% of all tax returns within daysResolution:A manager is currently working with consumer to assist client with the [redacted] filingIn addition, we have agreed to send forms required by the [redacted] and or state priority mail and to also credit back the consumer $due to our late response to this complaintIf there is anything further we can do in order to assist we are willing free of charge until this matter is fully resolvedThis would include contacting the [redacted] and/or state agency on behalf of the consumer to receive updates on status of amended return

Very helpful

I've used Taxnet last yearI have to pay an arm and a leg but I always doEven with [redacted] ***Except that I have always gotten answers when I needed them and customer service is pretty good with tax netI am using them this year also

I am really pleased once again.. Thank you taxnet financial

Dear Consumer,? We can understand your concern about receiving your tax refund in a timely mannerThe accuracy and timeliness of our tax preparation services is important to usWe have tax professionals and customer service representatives available Mon-Fri from 9am to 5pm CST during tax season to assist consumersOur tax professionals work days per week during the tax season to ensure that all tax returns have been properly prepared and reviewed for accuracy.? ? Due to the demand for our product and services hold times can be as long as minutes during peak calling times in the day.We did not process a loan application or a tax return on your behalf because your application was deemed incompleteWe NEVER charge any fees upfront and our tax preparation fees are fully disclosedAll tax preparation fees include a [redacted] and [redacted] tax return and years of free support.? Our reviews are better than the industry average and we work to improve our consumer satisfaction every yearThis includes our automated alerts and toll free number to check the status of your tax refundWe have not identified an e-filed ? tax return under your name nor have we charged you any fees so we consider this complaint as closedIf you agree with our determination please agree to close the Revdex.com complaint at this time

We have been in business serving consumers just like yourself since We appreciate that you contacted the Revdex.com to assist in your due diligenceNow that you have been able to validate our business we encourage you to try our services next yearWe urge all consumers to perform a due diligence before sending any personal informationAs a tax preparation company that provides RALs to the public we must comply with both state and federal guidelinesWe are also a proud member of the Revdex.com and address all consumer concerns to the best of our abilityWe do not require any upfront fees from consumers and we do not share any personal information with any third parties Taxnet Financial Increstricts access to your public and nonpublic personal information, including your account information, to those employees and partnered companies who need to know that information to provide products and/or services requested by youTaxnet Financial Incmaintains physical, electronic, and procedural safeguards that comply with the federal standards to guard your nonpublic personal information.We know that you have confidence in our ability to perform the services requested by youEqually important to us is your confidence in knowing that all your personal information is safePlease contact us at [redacted] if you still have any questions or concerns regarding our privacy policyLastly, our employees are subject to adhere to the principles outlined in the Code of Professional Conduct of the [redacted] These principles express the profession's recognition of its responsibilities to the public, to clients, and to colleaguesThey guide our employees in the performance of their professional responsibilities and express the basic tenets of ethical and professional conductThe principles call for an unswerving commitment to honorable behavior, even at the sacrifice of personal advantageIn carrying out responsibilities as professionals, we exercise professional and moral judgments in all their activities and act with the highest sense of integrityIn so doing employees accept the obligation to act in a way that will best serve the public’s interest, honor, trust, and demonstrate commitment to our professionTo conclude, we did not render any services to this consumer and we consider this matter closed

They have been busy with the snow storm but they came through for me in the endThanks guys!

I applied for a RAL and nobody can tell me what's going on with my applicationIf it's denied, just say soI wanted these funds before Christmas for my kidsI was told hours or less, I would have the funds, when approvedWhat's the hold-up? It's been almost working days today

I have been filing my tax return with this business for years and I have been satisfied to the most and they are not a ripp off thank you tax net financial

Dear Consumer your application was denied and rejectedBased on the information provided we were unable to approve you for a RALWe also did not e-file your taxesWe verify all tax information with Wexpress or an [redacted] transcriptWe have also reviewed your phone log calls since we do record all calls for quality assuranceWe have determined that our customer service representatives remained professional during your callsWe have zero tolerance for abusive language by consumers and the customer service agents handled the calls in accordance with our written policies Again we rejected your tax application and you are free to apply with another companyWe never e-filed your taxes and we never charged you a feeWe rejected your entire applicationWe hope this helps clarify our positionWe never entered into an agreement with you since your application was rejectedWe did send you the reason we were unable to process your RAL this year We wish you the best this tax season

Process was extremely easy couple docs and few clicks and I was all done awesome

Great place to do my taxes.

Very satisfied with how timely this was completed ??

I'm happy with them I'll be back next tax season