Synchrony Bank (Formerly GE Capital Retail Bank)

Ever since GE Capitol Retail Bank changed its name to Synchrony Bank I've had store credit card after store credit card account opened fraudulently in my nameI've since called and had them all shut down and plan to do so with the ones that I know I had openedAwful personally identifiable information security practices from this bank have allowed my social security number to get tossed around like a cheap date

THIS IS WITHOUT DOUBT ONE OF THE WORST BANKING COMPANIES ON THE MARKET AND THE WORST PART IS THAT AMAZON.COM IS USING THEM FOR THERE BANK CHOICE I HAD AN ACCOUNT WITH THEM FOR AMAZON USAGE AND I HAD PROBLEMS WITH THERE CUSTOMER SERVICE AT THE BANK IT GOT TO A POINT AS TO WHERE I SENT BACK MY CREDIT CARD AND CANCELED IT WHEN I DID THIS, IT WAS UNCLEAR THAT I ALSO CANCELED THE AMAZON STORE CARD OF WHICH I DIDN'T DO I HOPE THAT ANYONE READING THIS AND NEVER USE THIS BANK FOR ANYTHING AT ALL VERY ROTTEN CUSTOMER SERVICE THAT SHALL HURT AMAZON.COM

Like many others here my experience with this loan for a piece of commercial ewquipment I have just purchased has been negativeFirst of all, they have my first and last name wrong making it impossible for me to create an online account (says my information does not match theirs)
My name is Dan E ***They have me as Jesse *** Not even close and the last name is mispelledI have complained in writing twice to no availI have called and been on the line for minutes only to end up getting a non-english speaking "helper" who was no help at all as I cannot even understand them
Now of course there are late fee's, even though I have sent payments in the mail
I'm fully disgusted that I ever took this loan and now have to deal with this low end companyI am hoping ot just try and pay it off and get out of this, without paying these erroneous "late fee's" that they just made up somehow and are now tacking onto my billAll I wanted was to be able to pay online for this commerical mower that I boughtNow I regret even purchasing from this pathetic companyNEVER AGAIN!!!!
My purchase was managed through *** *** for an Exmark commercial lawn mower, for those interestedI suggest you steer clear and avoid this companyIt started with problems right away and have been a source of aggrivation ever sinceEven after sending them my business cards, all of my company information etc, they still have my name wrongCommunication between this low end company and its customers is appalling!!!! Avoid them at all cost! At this time I wish to pay this loan off with my company credit card and to get rid of Synchrony, forever!!!! But how can you when they can barely speak english and they ignore your written notes? These people should be closed down, this is wrongI have a business to run and have no time for this kind of irresponsible lack of customer service

I have been reluctant to use Synchrony Bank for any reason, however due to the rising cost of dental work both my husband and myself have been left with no other choiceFour years ago, with a completely paid off balance I received a statement the following month of all the accrued interest from the past months on our accountThis of course was a fight with Synchrony, but it was clearly evident with check stubs as to when everything was withdrawn, our account with Synchrony had been paid well before the month interest free due dateSo this time around you can imagine my hesitation to utilize their services yet againHowever, our dentist informed us they had an agreement with Synchrony; based on our balance and their agreement if paid in full within months, we would have a set monthly payment and no interestWith every intention to pay off within months, keep in mind months is after the first of the yearI have set up auto pay from my bank to send the agreed upon monthly payment every month, busy mom and family, never wanting to get behind on billsFor the last week my phone has been blowing up from Synchrony, I of course have not been able to answer due to being at workFinally catching up with Synchrony they tell me my account is past due $WHAT!! How is that possible?? All my payments have been going in every month, before the due date evenApparently Synchrony went back on their agreement with the dentist and changed the monthly paymentSo friends, be careful with this company! They are not an A+ ratingNow not only am I stuck with a late fee, a higher monthly payment and a past due payment, but my account has also been reported to the credit bureau for being past due! Fantastic! Not so A+ for me!

I purchased carpeting from *** *** and was assigned to Synchrony Financial for paymentsMy first statement was returned to sender as undeliverable, but they did not take the time to call me to clarify my address I would have been in default if I hadn't called them to see when my statement would arriveI then made an electronic payment ($2000) via the telephoneI did not receive any form of confirmation other than a numberWhen I called to ask, they said they do not send (email or otherwise) a confirmationI am uncomfortable with not having a paper trail of my payment

Take your business to a company who appreciates their customers! I opened a Synchrony account last year at 0% interest for monthsWhile I've not experienced any billing problems but my experience with their offshore and stateside customer service was the terribleI was once locked out of my account by my mistake and attempted to reach the tech help departmentThe first customer service (India) rep I came across answered the phone without a proper greeting and actually seemed like he was already in conflictI dismissed his behavior until I reached their tech support which also answered without a proper greeting and who acted as if he had the worst job in the world and helping me was not in his job scopeIs this lack of customer service training or is it that Synchrony's employees are just flat out unhappy with their employer that they don't could care less? I will never do business with Synchrony again

have been with this outfit since it was ge capital, never missed a payment, payments have been on time with no issuego to use it on amazon they decided it was best for me not to have the credit limit that I have hadso when you deal with this outfit be prepared to be punished for making your payments on time

This is the third month in a row that I'm unable to log in to make my paymentI read *** review from Feb and it sounds like we have the same problemI had to pay through the automated phone system with my checking acctAbout the only positive is that there's no service fee with the automated systemI tried to connect to a cs rep and was told by recording that they were closedThis was in the evening minutes before their listed closing time, on a Friday

09/20/
Dear Sirs:
I am sorry to trouble you with this issue but I love my Belk Rewards card I was in the hospital recently with a total hip replacement I have been in a lot of pain and my caregiver tried to pay my bills which he unknowlngly rather screwed up!
You cancelled my Belk Rewards card without even prior notice I tried to call the manager of the store in Cary to say that I couldn't get online and asked if they could pay my bill from the store Finally...she told me to go to another site and there I found some answers I rated percent with Credit Karma on paying my bills on time which only 64% of people do
I think that I deserve a second chance and to have my account re-opened I did not need another credit glitch on my credit report either without prior approval I know you just took over but you should also consider the loyalty people have to these stores
Thank you for your time
Sincerely,
*** ***
long time Belk customer
*** *** *** ***
*** XXXXX
***@aol.com

We had several cars that were taken over by SychronyIn order to help our credit we paid off several of our cardsSo they turn around and lower our credit to next to nothing hurting our credit scoreHorrible company to do business with Punishes the customer for paying their account Will be closing the accounts and looking for a decent company to work with

HORRIBLE, synchrony is bad businessThey will transfer your calls to different countriesHad problems with them with in a weekWill be paying off acct & CLOSING EFFECTIVE IMMEDIATELY

When I closed out my CD at Synchrony Bank, the bank duplicated the deposit I called the bank to let them know about the error and they had no record of it At the end of the initial call it, I was told they were going to escalate the situation to management and I asked for follow up
The next day the bank took the funds out of my account without notice I expected / deserved a courtesy call, so I could be sure that all of my finances were in order When I called to express my disappointment, I got a lecture on how to handle my finances instead of an apology I'm wondering if Schyrony bank actually teaches their employees how to handle customer issues and if they take customer service classes
I do NOT recommend using Synchorny Bank for the simple fact they can NOT track their own fundsIf a bank can't keep track of their own funds, how can you expect them to manage your money safely?

We had a very bad experience with Synchrony bank care credit cardThey screwed us over by cancelling the account with no notice ( and no reason) to do so
We had an emergency dental appointment when we found out it was cancelledWe had no notice that they had done thatWe had paid on the bill every month and had it paid on timethey had no reason to do thatI would never tell anyone to use this company or any company affiliated with this company They do not run a quality company!

I have had my Vise BP card for years, never had a problem, when Synchrony Bank took over the card, there has been nothing but problems, I have wasted over hours of my life straightening out there mess with my payment set upsThe people running this should be fired and drummed out of the money field, and get jobs digging ditches

Two of my major credit card businesses have recently switched to Synchrony On three different occasions when I went online to pay my bill, I checked to pay "statement balance." But when I clicked to submit/approve the payment, it flipped to the minimum payment First time, I thought it was my mistake The second, I got angry But the third (on a separate business all together), I got furious This is the way credit card companies make their money -- by folks paying the minimum due each month This action on Synchrony amounts to deception, fraud and outright theft if someone doesn't catch it I'm planning to contact the FTC and register a complaint against them

I had one of those small "interest free" loans a to update a kitchen I had been making double payments regularly for a number of months My payment was due on the 17th of April On the 18th of April, I received an email stating that my March payment was received and the next payment was due on April 17th So, the next day, I went ahead and paid April's payment So, on April 17th, I get slapped with a $late fee I called Customer Service and after about automated message got to talk to someone from India, who I hardly understood He proceeded to tell me that my payment had been credited before my "window" opened What???? Rather than argue with this gentleman, I immediately paid the balance of the loanAnd, I probably have a Late Fee on my, otherwise, excellent credit score NEVER AGAIN WITH THESE CON ARTISTS! I am also letting Just Cabinets know what kind of sham they are as well before they continue to offer their "interest free" loans!

This company is a train wreckMy BP Credit card was sold by Chase to this bankI am years old and it it is the worst customer experience I have every hadIt has been a nightmare

It is unfortunate that so many business are choosing to work with this duplicitous and repugnant corporation My only hope is that enough people will begin to realize the nature of this company to encourage them to change their business practices, since legal action seems unable to do so

A couple of my accounts got bought up by Synchrony and they cannot seem to keep them separate I called the phone number on my Care Credit card to make a payment days ago and it said nothing was due Today I get harrassing calls about that account I asked the it with the script why it told me not to make a payment until March and he said you have to call a different number than the one on your card? CALL ANOTHER NUMBER THAN THE ONE WE GAVE YOU Then he said YOU CALLED THE NUMBER FOR YOUR HOME REPAIR ACCOUNT I said that makes no sense, I called the number you gave on the card for Care Credit Who issued this if it is wrong? He could not explain I asked how can I trust your automated information if everything it says is wrong? He could not explain, neither could the Floor Supervisor They are misleading, lie-telling, aes

Your bank provides ZERO protection against fraud In the last 48hr I have found that TWO credit cards were applied for in my name, one which went through (PC Richard & Son), and the other that was flagged and I was able to call and stop the application from being processed (Walmart) When I called to report the fraud, both women on the phone informed me that credit cards can be applied for with nothing more than a name and address The fact that someone could open a card in my name without my social security number or even a driver's license is highly disturbing to me Over $was charged in a two day period in separate transactions at PC Richard & Son, without the presence of an actual credit card (I received the card in the mail on the same day that I received the bill for $4500) The store is located in New Jersey and I live in Maryland No one thought that was unusual or suspicious? I am a physician and an upstanding citizen, who until now had a credit score of over I worry that this will be ruined by these episodes of identity theft/credit card fraud and am seriously disheartened by the fact that all a person needs is a name and address to open a new card When I voiced this concern tonight to one of their operators, she informed me that I could complain on its website However, I know that my complaints will fall on deaf ears Instead, I want to protect others from the same problems that I have encountered This is an issue that needs to be addressed