Supershuttle International, Inc.

To Whom It May Concern,Thank you for providing the information pertaining to complaint #[redacted] for [redacted]  and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their...

concerns.   Sincerely, Customer Care

Super Shuttle has NOT contacted us in any way regarding this issue.  WE have called multiple times only to be referred to customer service representatives that say they will call us back. No calls have been made in response to our complaint.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To Whom It May Concern,Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has attempted to contact the customer and needs to speak to the customer to help...

resolve their concerns.Sincerely,Customer Care

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To Whom It May Concern,                 Thank you for providing the information pertaining to complaint...

#[redacted] for [redacted]nd allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their concerns.      Sincerely,   Customer Care

To Whom It May Concern,

                                    

Thank you for providing...

the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research  their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their concerns.   

 

Sincerely,

 

 

Customer Advocacy

To Whom It May Concern,
Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and

allowing us the opportunity to research their complaint.  SuperShuttle has contacted the

customer and has...

attempted to resolve their concerns.  Sincerely,
Customer Care

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint. ...

SuperShuttle has contacted the customer and has attempted to resolve their concerns.   Sincerely, Customer Care

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint. ...

SuperShuttle has attempted to contact the customer and has attempted to resolve their concerns.    Sincerely, Customer Care

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted] andallowing us the opportunity to research their complaint. SuperShuttle has refunded the customer $38.00 back to the card on file.  Sincerely, Customer Care

To Whom It May Concern, Thank you for providing the information pertaining to complaint #[redacted] for Jennifer Lynch and allowing us the opportunity to research their complaint.  SuperShuttle [redacted] has attempted to contact the customer and has refunded the customer’s...

fare.    Sincerely, Customer Care

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[This company's response is nothing but lies to justify their mistakes and horrible customer skills they've shown me in my dealings with them. They make up things as they go along. If what they are saying were true which it IS NOT, shouldn't they have done all the alleged research in advance of making and confirming a complimentary reservation? They were never lied to. They are simply trying to twist and make up as many things as they can so they can justify canceling an already confirmed reservation on me.]

Regards,

To Whom It May Concern,

                                   

Thank you for providing the information pertaining to complaint #[redacted] for [redacted]   and allowing us...

the opportunity to research their complaint.  SuperShuttle has contacted the

customer and has attempted to resolve their concerns.  

Sincerely,

Customer Care

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted]   and allowing us the opportunity to research their complaint.  SuperShuttle has...

contacted thecustomer and has attempted to resolve their concerns.   Sincerely, Customer Care

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Thanks a lot for your help. They call me today and said they will send me a refund check. This was verbal.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

SuperShuttle contacted me and has agreed to refund the cost of my reservation and reimburse me for my taxi expenses. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To Whom It May Concern,

                                    

Thank you for providing the...

information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research  their complaint.  SuperShuttle has contacted the customer and has reached a mutually satisfactory resolution.

 

Sincerely,

 

 

Customer Advocacy

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has attempted to contact the customer and has let the customer know the refund was previously processed on 7/20/15 back to the card on file.  Sincerely, Customer Care

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their...

complaint.  SuperShuttle has contacted the customer and has attempted to resolve their concerns.   Sincerely, Customer Care