Supershuttle International, Inc.

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint. ...

SuperShuttle has attempted to contact thecustomer and has attempted to resolve their concerns.   Sincerely, Customer Care

To Whom It May Concern,

Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their concerns....

  

Sincerely,

Customer Advocacy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Supershuttle proposes that they have no responsibility for their negligent actions on 12/4/13, which is totally unacceptable.

Supershuttle sent to me a voice message that I received on 12/4/13 confirming the pickup the next morning.  Following this action, at 9:35pm that same day, Supershuttle cancelled their pickup, due to weather, they claim.  They sent me an email and claimed to try to call me.  I agree that the company has the right to cancel for weather.  However, if they do so, the burden is on them to ensure adequate notification to the pre-paid customer.  Such notification would be expected to be in the same form as notification of pickup; that is, telephone notification should have been given at 9:35pm when the cancellation occurred.  The company apparently recognizes this since they claim that is what they attempted to do.  However, when I discussed this matter with their attorney, she made it clear that they have a telemarketing-like phone system that hides their identity so they can hide from irate customers.  So, it is THEIR inadequate, telemarketing-like phone system that prevented their call from getting through to me, thus causing me much added unnecessary expense in meeting my last-second, compensatory travel requirements.  They owe me $245.17.

This is the same position that the company and I discussed in the first week in January, no change.  What are the steps that I need to take to move this into mandatory, binding arbitration?  I know that they are a Revdex.com member, so I know that arbitration applies to them.  Also, I would like to add the Revdex.com costs of arbitration to the amount claimed above.

Regards,

To Whom It May Concern,

                                    

Thank you for providing the...

information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their concerns.   

 

Sincerely,

 

 

Customer Care

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, although I found the customer service response to be completely rude and accusatory. This was not my fault and was stared by the phone agent I talked to that recommended this course of action.  

Regards,

To Whom It May Concern,

                                    

Thank you for providing the...

information pertaining to complaint #[redacted] for [redacted] and

allowing us the opportunity to research their complaint.  SuperShuttle has contacted the

customer and has attempted to resolve their concerns.  

Sincerely,

 

Customer Care

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint. ...

SuperShuttle has attempted to contact the customer and has attempted to resolve their concerns.   Sincerely, Customer Care

To Whom It May Concern,Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their concerns. Customer has agreed to...

send in parking receipt once received.  Sincerely,Customer Advocacy

To Whom It May Concern,Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their concerns....

  Sincerely,Customer Advocacy

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

My wife and I had a reservation for 4:30am to be picked up at the Cosmopolitan in Las Vegas and taken to the airport. We received a call at 4:28am canceling and telling us we needed to find another way to get there. When I asked, "seriously?" the lady canceling said "you have plenty of time to find a cab to the airport." I did not appreciate the last minute cancellation or the snarky response to my frustrated question. I would not recommend this service to anyone.

To Whom It May Concern,              Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer...

and has attempted to resolve their concerns.   Sincerely,Customer Care

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint. ...

SuperShuttle has contacted the customer and has attempted to resolve their concerns.   Sincerely, Customer Care

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Super shuttle has offered to refund my fee and pay for my cab ride to the airport. Onve I recieve payment I will be satisfied 

Regards,[redacted]

To Whom It May Concern,                 Thank you for...

providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their concerns.     Sincerely,   Customer Care

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint....

 SuperShuttle has attempted to contact the customer and needs to speak to the customer to help resolve their concerns. Sincerely, Customer Care

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their...

complaint.  SuperShuttle has attempted to contact the customer and has attempted to resolve their concerns.   Sincerely, Customer Care

To Whom It May Concern,Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their concerns....

  Sincerely,Customer Care

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has attempted to...

contact the customer and has resolved their concerns.   Sincerely, Customer Care