Supershuttle International, Inc.

To Whom It May Concern,                                     Thank you for providing the information...

pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their concerns.   Sincerely, Customer Care

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To Whom It May Concern,                                  Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to...

research their complaint.  SuperShuttle has contacted the customer and has attempted resolve their concerns.   Sincerely,Customer Advocacy

To Whom It May Concern,                                   Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to...

research their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their concerns.    Sincerely, Customer Advocacy

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted] allowing us the opportunity to research their complaint.  SuperShuttle has...

contacted thecustomer and has attempted to resolved their concerns.  Sincerely,Customer Care

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To Whom It May Concern,

               

Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their...

complaint.  SuperShuttle has contacted the customer and has attempted to resolve their concerns.  

 

Sincerely,

 

 

Customer Advocacy

To Whom It May Concern,

               

Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research...

their complaint.  SuperShuttle has attempted to contact the customer and has left voicemail messages on 1/6/14 and 1/10/14, and has responded to the customer’s review on social media on 1/8/14, and requested the customer call SuperShuttle to further discuss their concerns.

 

 

 

Sincerely,

 

 

Customer Advocacy

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint. ...

SuperShuttle has contacted the customer and has attempted to resolve their concerns.    Sincerely, Customer Care

To Whom It May Concern,
               
Thank you for providing the information pertaining to...

complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their concerns.    
Sincerely,
 
Customer Care

To Whom It May Concern,Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their...

concerns.  Sincerely,Customer Care

To Whom It May Concern,

                                     

Thank you for providing...

the information pertaining to complaint #[redacted] for [redacted] and

allowing us the opportunity to research their complaint.  SuperShuttle has attempted to contact the

customer and has attempted to resolve their concerns.  

Sincerely,

Customer Care

To Whom It May Concern,                                     Thank you for providing the information...

pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their concerns.  Sincerely, Customer Care

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

SuperShuttle has done nothing to resolve the issue. They offered to refund half of my trip but they fail to realize that that is not enough. Supershuttle is the party that accepted my money and then Cancelled at the last minute leaving me stranded. SuperShuttle left me and my children in a dangerous predicament at night after stealing our money. What they have done is reprehensible.

They need to acknowledge that what they did was immoral, demonstrate on why it will not happen again to other passengers and then compensate me for my time and effort in resolving their mess and subsequent remedial measures. 

 

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To Whom It May Concern,                 Thank you for providing the information pertaining to complaint #11565474 for Kevin Hicks and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and attempted to resolve their concerns.  
  Sincerely,   Customer Care

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has attempted to contact the customer and has attempted to resolve their...

concerns.  Sincerely,Customer Care

To Whom It May Concern,                                 

Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and

allowing us the opportunity to research their...

complaint.  SuperShuttle has contacted the

customer and has attempted to resolve their concerns.  

Sincerely, 

 

Customer Care