Sprint Corporation

April 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] - [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with promotional information she received when she visited her local Sprint store, stating that she was advised that she could get a tablet at no cost and only pay a $activation fee Ms [redacted] stated that when she received her bill se realized that she was charged $for the monthly plan for the tablet that she was never advised would be billed to her account Ms [redacted] noted that she attempted to return he device and was told that she was one day outside of the return policy and would be required to pay a $restocking fee Ms [redacted] requested a refund of the activation fee and the ability to return the tablet without being assessed any fees On April 11, 2017, we contacted Mr [redacted] to resolve the issueWe confirmed that an attempt was made to return the tablet device On March 16, 2017, a day after the return period, although Ms [redacted] called our Customer Care department prior to dispute the purchase Although our transaction summary shows the details of the sale on March 1, 2017, as a courtesy we mailed a postage paid return package to the address on file to facilitate the return of the tablet device Once the device is received in our warehouse, in good working condition, we cancel the tablet line and remove all equipment charges assessed as a result of the cancellation In additional we applied credits totaling $to offset the activation fee and all charges assessed for the tablet line to date We regret any inconvenience these issues may have caused Ms [redacted] If we can be of further assistance with these concerns, she can contact me by calling our Executive and Regulatory Services department toll free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely, Twana TExecutive Services Analyst

September 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms [redacted] expressed her dissatisfaction with the level of customer service she received when she contacted our Customer Care department to request a payment arrangement Additionally, she stated that she was advised that going forward her account will be forwarded to a new department for assistance with payment arrangement and her account was suspended Ms [redacted] is requesting that Sprint review this matter and remove her account for the new department for assistance with payment arrangements She also inquired as to when her agreements with Sprint would be satisfied During our conversation with Ms [redacted] on August 30, 2016, we explained that as stated in our Terms and Condition of Service, which can be viewed at www.sprint.com, payment is due in full as stated on our customers’ bill We realize that situations may arise that prevent customers from making the required payment by the due date and Sprint can assist with payment arrangements, if available However, not all payment arrangement requests can be honored Our records reflect that on August 11, 2016, Ms [redacted] made an arrangement to pay the past due balance on her account on August 23, Our records further reflect that on August 23, 2016, Ms [redacted] did not make the promised payment and requested an additional payment arrangement for the past due balance and her request was denied Additionally, our records reflect that on August 25, 2016, her account was temporarily suspended for non-payment as stated in our Terms and Conditions of service We advised Ms [redacted] that when her account has a past due balance it is forwarded to our Consumer Finance team for assistance with payment arrangements, if available Further, we advised Ms [redacted] that our records show that she has a Monthly Installment Agreement for each of her devices which she elected in June 2016, and she can elect to prepay those installments at any time without penalty prior to her agreement satisfaction dates We appreciate Ms [redacted] taking the time to provide us with her feedback regarding her experience with our Consumer Finance team representative We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value her feedback and that her concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience this issue may have caused Ms [redacted] If I can be of further assistance with this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free number at ###-###-####I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Jennifer FJennifer FExecutive Services Analyst

June 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry submitted by your office on behalf of [redacted] *** We appreciate your assistance in bringing Ms***’s concerns to our attention According to the information provided, Ms [redacted] claimed that her services were suspended due to the cancellation of a lease agreement for a device she is requesting to return Ms [redacted] is requesting a refund of her last payment Effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/lease We spoke with Ms [redacted] on June 12, 2017, regarding her concerns At that time, we offered to send Ms [redacted] a return kit to facilitate the return of her LG Stylo device Once the undamaged device has been received, we agreed to credit the cancellation charges associated with the returned device Ms [redacted] declined this offer and requested to reactivate the account and the associated lease agreement for the LG Stylo device; however, she requested additional time to locate the device We respectfully decline her request for a refund of her payment However, the above offer is valid for a period of days from the date of this response We made several subsequent contact attempts by phone, email, and written correspondence on June 13, 14, 15, 16, and 26, 2017, without success In an effort to resolve this matter, it will be necessary to speak with Ms [redacted] directly We appreciate Ms [redacted] taking time to provide details of her experience with our Customer Service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused Ms*** If additional assistance is required, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan FExecutive Services Analyst

February 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] J [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] J [redacted] We appreciate your assistance in bringing our customers’ concerns to our attentionAccording to the information in Ms [redacted] ’s inquiry, she advises that she canceled her account, and because she had automatic payment set-up, her bank account was charged for an additional month of serviceAs a result, she is requesting a refund Our records reflect that we mailed a refund check to her billing address on January 12, Ms [redacted] advised that she did not receive this checkIn an effort to amicably resolve this matter, we canceled the first check, issued another one, and sent it to her via Federal ExpressMs [redacted] contacted our office on February 17, 2016, and confirmed that she received it We appreciate Ms [redacted] for taking time to provide details of her experience with our Customer Care representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience Ms [redacted] may have experienced as a result of this matterIf she needs further assistance, Ms [redacted] can reach me toll-free at ###-###-####, ext***I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, [redacted] M Executive Services Analyst

October 4, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Debbie [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MsDebbie *** We appreciate your assistance in bringing our customers’ concerns to our attention In her filing, Ms [redacted] expressed her dissatisfaction with the length of time taken to activate her new device and with our declining to award loyalty discounts toward her newly-established equipment lease She requested that we lower her monthly equipment lease payment amount by providing a loyalty discount We regret any delay that may have occurred with the activation of Ms***’s new device Our records reflect that she accepted an 18-month lease commitment for that upgraded device on August 30, 2017, but that it was not successfully activated to her existing line of service until September 23, invoice Representatives of our Customer Care department applied a one-time courtesy credit of $to Ms***’s account on September 28, 2017, to offset the upgrade activation fee for that device due to the delay While we value Ms***’s tenure with us, we have been unable to identify any customer loyalty program for which she is currently eligible and are unable to alter the monthly cost of her accepted device lease However, our records further reflect that we assisted Ms [redacted] with identifying a rate plan that she accepted on September 28, 2017, to lower her monthly charges to an amount that she confirmed was acceptable Unfortunately, our attempts to contact Ms [redacted] via telephone and e-mail to discuss her reported concerns in detail on September 21, 25, and 28, 2017, were unsuccessful We also sent a letter to Ms [redacted] at her billing address of record via U.SMail on September 26, 2017, acknowledging our receipt of her inquiry and inviting her to contact us directly for assistance Although we did not have any opportunity to speak with her directly, we received e-mail response from Ms [redacted] on September 28, 2017, in which she advised that her concerns had been addressed and resolved to her satisfaction We appreciate Ms***’s taking time to provide details of her experience with our retail and Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that these concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Ms [redacted] may have experienced as a result of these matters If we can be of further assistance with these concerns, Ms [redacted] can contact me by calling our department toll-free at ###-###-####, extension *** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Beatrice RExecutive Services Analyst

July 5, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] *** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] ***, submitted on June 20, We appreciate your assistance in bringing our customers’ concerns to our attentionAccording to Mr***’s complaint, he states that he went into his local store and believed that he was paying off his equipment lease associated with line ending in ***He learned that he actually paid the End of Lease equipment cost for a device that he states that he did not need in the amount of $Mr [redacted] further states that he sold the phone back for $because he has no use for itAs a result, Mr [redacted] is requesting a refund of the remaining $that he paidWe spoke with Mr [redacted] on June and 27, 2017, regarding his concernsOur office partnered with store management to further investigateBased on our findings, we are unable to refund the payment made toward the equipment costAs a means to an amicable resolution and to bring closure to this concern, our office offered to apply a one-time courtesy credit to account XXXXX [redacted] for $Mr [redacted] accepted the offer and expressed satisfaction with the actions takenThe account currently reflects a credit balance of $If I may be of further assistance regarding this matter, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central TimeSincerely, LaToya [redacted] Executive Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: You are lying in this response I did reply to your phone call by emailI will never agree with how this was handled, let this be the end of this conversationI know moving forward the type of company I left [redacted] for, and I've already contacted them to check if I could go back and it's too lateI'm screwed either wayI will wait until my contract is over to be done with this cellular service company for good Regards, [redacted]

June 1, To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on May 12, We appreciate your assistance in bringing our customer’s concerns to our attention Ms***’s filing expressed her dissatisfaction with her military discount being removed from her account, after she activated phone line ending in *** Furthermore, Ms [redacted] stated that she had an unfavorable customer service experience while attempting to resolve her account concerns Ms [redacted] requested that Sprint review this matter, restore the employee discount and credit her account accordingly Sprint has reviewed Ms***’s complaintWe spoke with Ms [redacted] on May 18, 2017, to further discuss her concerns During that conversation, we advised Ms [redacted] that we would investigate her concerns and follwith her accordingly Please note that in order to continue to receive a discount through the Sprint Discount Program, starting on July 29, 2012, customers are required to revalidate their eligibility for the discount when upgrading a device on subscriptions with an existing discount, and for subscriptions when months has passed since their previous validation Once eligibility is validated, customers are not prompted to validate eligibility again for at least months To complete the validation request customers may visit www.sprint.com/verify Our records indicated that the devices associated with phone lines ending in [redacted] were upgraded on October 1, 2016, and Sprint did not obtain the revalidation documents required in a timely manner to renew the military discount in question Upon further review of the account, our records indicate that we emailed Ms [redacted] on March 29, 2017, with the instructions pertaining to reinstating the discount in question However, our records indicate that the information requested was not received in the allotted timeframeAs a result, the discount in question was not reinstated to her accountFurther research on the account indicates that a Change of Ownership was processed for phone lines ending in [redacted] and ***Furthermore, our records indicate that phone line ending in [redacted] was ported-out to another wireless service provider on May 11, 2017, prior to fulfilling the terms of the respective Lease AgreementAs a result, her account was assessed the remaining Lease cancellation and a Lease Device Purchase Amount chargesThese charges are valid and will appear on the June billing statement To provide closure for this matter, on May 31, 2017, we have agreed to apply a partial credit of $to her account to offset a portion of the monthly recurring charges as indicated on the May billing statement This credit will appear on the June billing statementPlease note that no additional credits are due for this matter We have followwith Ms [redacted] on May 31, 2017, to relay the aforementioned information and resolution to her During that call, Ms [redacted] advised us that she will email a copy of the return receipts for phone line ending in [redacted] for further review in exchange of the waiver of the remaining Lease cancellation and Lease Device Purchase Amount chargesPlease note on May 31, 2017, we have received a copy of the return receipts and the aforementioned charges associated with phone line ending in [redacted] was adjusted on June 1, This adjustment will appear on the June billing statementMs [redacted] expressed her satisfaction with the resolution provided and does not have any additional concerns We appreciate Ms [redacted] for taking time to provide details of her experience with Sprint We are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms***’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Ms [redacted] may have experienced while attempting to resolve this matter If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time Sincerely, /s/ Catherine D [redacted] Catherine D [redacted] Executive & Regulatory Services Tell us why here

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:due to the fact that sprint refuses to acknowledge my submission of the two previous cellular devicesI have spoke with the delivery store I mailed said devices from and the delivery service who provided by sprin with the self addressed envelope sprint provided me and items where placed in and mailedThe delivery store and delivery provider both agree that the likelihood of shipping loss would be less than likely as on sprints address label provided by sprint should have a return to address in the event unable to deliverPackage has simply disappeared into thin airThe shipper and shipping service both say in all likelihood the package is in sprints warehouse lost foreverThe package has not shown up anywhere even with the return to labelSprint has also refused to address the additional charges assessed to me and they also turned me over to a collection agency on this matter a week after I filed this complaint with the Revdex.comUnacceptableThey refuse to accept I want to walk away from them after thisI want what I asked for in my complaint in fullPay the two months worth of service at $per month with my canceled contract with sprint at no penalty or additional costSheryl from sprint is less than helpful in this matter as what I am asking for is very easy and fair for bothSprint customer service is extremely difficult to work with on all levelsSprint is the worst company I have had to deal with up to this point in my life Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me **I in fact do not find it an acceptable resolution however, I am willing to accept Sprint's response[redacted] Regards, [redacted] ***

the bill, account, and phone listing are all under " [redacted] " My given name is " [redacted] "

Executive & Regulatory Services POBox 169014, Irving, TX June 14, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal complaint of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that Sprint contacted her on April 24, 2017, due to an error She also states that she has not received a return kit to return her phones She further expressed her discontent with any charges consequential to canceling her Lease Agreement and requested that such charges be waived We reviewed Ms***’s account and find that we spoke with her on April 24, 2017, to advise that the return kit could not be ordered and sent to her as the Find My iPhone feature on her devices was on and is required to be turned off prior to returning the devices On April 25, 2017, we confirmed that the Find My iPhone feature was turned off and the return kits were shipped to her During our June 8, 2017, conversation with Ms***, we confirmed the return of her devices and the applicable credits totaling $to offset the Device Purchase charges reflected on her June invoice We have verified that the remaining $account balance, which includes Lease Cancellation charges, is valid and respectfully decline Ms***’s request for waiver We regret any frustration this matter may have caused If I can be of further assistance regarding this matter, I can be contacted directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence MExecutive Services Analyst

January 7, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced complaint of Mr [redacted] ***We appreciate your assistance in bringing our customers’ concerns to our attentionAccording to the information provided in Mr***’s inquiry, he states that he took his two phones back to the point of sale within the 14-day return periodTherefore, he is disputing the Early Termination Fees assessed to his account After a careful review of our records, we confirmed that Mr [redacted] returned both phones to Sam’s Club within the 14-day satisfaction guaranteeConsequently, we applied credit to his account totaling $to offset the Early Termination Fees plus applicable taxesAs a result, his final balance was updated to $35.34, which MrWert paid on December 31, His account is now in final status and reflects a zero balance We appreciate Mr [redacted] for taking the time to provide us with the details of his experience with our customer service departmentWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value his feedback and that your concerns have been forwarded to the appropriate managerial staff for further review If further assistance is needed with this matter, Mr [redacted] can reach me toll-free at ###-###-####, using PIN ***I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal M Executive Services Analyst

April 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers concerns to our attention According to the information provided, Ms [redacted] expressed her frustration with being misinformed about a monthly estimate for her price plan and her dissatisfaction with customer care not addressing and assisting with her request to lower her monthly costs We regret that the customer service Ms [redacted] experienced has fallen short of her expectations It is our goal to provide first-class customer service at all levels of interaction We spoke with Ms [redacted] on April 12th, 2017, and apologized for any frustration she experienced due to the billing issues caused During the conversation, we offered Ms [redacted] our Unlimited Freedom plan to put her monthly costs below $per month We additionally adjusted $towards her previous invoice to promote customer satisfaction Ms [redacted] appreciated the assistance and considered this matter resolved On behalf of Sprint, I apologize for any inconvenience Ms [redacted] may have experienced as a result of this concern If we can be of further assistance, or if Ms [redacted] has supplemental questions or concerns, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard AExecutive Services Analyst

April 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account #xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced inquiry of [redacted] submitted on April 7, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with the previous response provided as well as the terms and guidelines associated with the iPhone Eligible TrapromotionSpecifically, Ms [redacted] is disputing the monthly lease charges in association with her iPhone deviceMs [redacted] requested that Sprint review this matter and adjust her account accordingly In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Sprint reviewed Ms***’ complaint As stated in our initial response, we confirmed that on September 9, 2016, Ms [redacted] elected to upgrade her device associated with phone line ending in [redacted] and qualified for the iPhone with Eligible Trapromotional offer Per the terms of the referenced promotion, in order to qualify for the monthly service credit for her lease, Ms [redacted] was required to return her iPhone via a promotions return kit, and agree to an 18-Month Sprint Lease Agreement Upon upgrading her device, Ms [redacted] was provided with a clear disclosure of her monthly lease charges and all other applicable fees and charges Furthermore, we were able to locate signed copies of her of the Lease Agreement which includes a description of the charges in question Based on our review, we were unable to identify any miscommunication regarding the terms of her upgrade on Sprint’s part during the upgrade of her device Our records indicate that inadvertently, Ms***’ iPhone device was returned via our regular return process, which disqualified the above-referenced phone number from receiving the monthly service credit for her leased iPhone device Therefore, in an effort to ensure an amicable resolution for this matter, on January 21, 2017, we offered a one-time account adjustment totaling $448.63, which represents the $monthly lease credit for months, which Ms [redacted] accepted However, Ms [redacted] will continue to be assessed the monthly lease charge for the iPhone device In an effort to ensure that Sprint has satisfactorily addressed Ms***’ account concern; we attempted to contact her via phone and e-mail on April 11, 13, and of 2017, advising her of our receipt of her complaint and our need to speak with her directlyUnfortunately, we have not received a return call from Ms*** Should Ms [redacted] have any questions and/or concerns pertaining to the resolution discussed herein, we encourage her to contact the undersigned directly at the phone number noted below at her earliest convenience We regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve the aforementioned concerns If we can be of further assistance, Ms [redacted] can reach us by calling the Executive & Regulatory Services Department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

June 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] -Rebuttal, [redacted] Sprint Account xxxxx**, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Ms [redacted] filed on behalf of Sprint accountholder, Mr [redacted] *** We regret the circumstances that led to Ms [redacted] ’s contacting your agency once again regarding concerns associated with Mr***’s Sprint account In her original filing, Ms [redacted] advised that she recently confirmed with representatives of our Customer Care chat team that Mr***’s account was eligible for a specific equipment upgrade promotion but that she was subsequently advised at the point of sale that his account did not qualify She requested that we honor the promotion as previously presented to her In her current filing, Ms [redacted] expressed her dissatisfaction with information included in our June 7, 2017, response to that initial filing in which we advised that we must speak with the named accountholder and noted that the promotion was correctly communicated during the sale As is reflected in our June 7, 2017, response, we regret any possible misunderstanding that may have occurred related to our noted Lease One Get One (LOGO) Samsung Galaxy Sdevice promotion As outlined in the terms of that promotion, which can be reviewed on our website at www.sprint.com, the LOGO offer is only available with the activation of two new lines of Sprint service or with the upgrade of an existing line in conjunction with the activation of a new line of service As such, and as communicated to Ms [redacted] prior to her equipment upgrade transaction, the equipment upgrade for two existing lines of service on Mr***’s Sprint account did not meet the promotional requirements During our e-mail message exchanges with Ms [redacted] between May and June 1, 2017, we respectfully noted that, because she is not the accountholder for the noted lines of service referenced in her inquiry, we would need to speak with the accountholder, Mr***, in order to provide details specific to his account Regrettably, our multiple attempts to reach Mr [redacted] via telephone and e-mail to discuss in detail Ms [redacted] ’s concerns related to his Sprint account or to obtain his permission to speak with her on his behalf were unsuccessful Ms [redacted] advised that Mr [redacted] is unavailable to speak with us, even to the extent of confirming his consent for us to work with her as point-of-contact for this matter In our attempts to reach Mr***, we advised that, based on the nature of Ms [redacted] ’s inquiry involving his Sprint account, we needed to speak with him directly to validate his account security information and, if desired, his consent for us to discuss this matter with Ms [redacted] We invited Mr [redacted] to call us directly to confirm that information, verify that he is aware of Ms [redacted] ’s filing and confirm that he has designated her as a point-of-contact for this matter We noted that a voicemail message with that information will suffice We made additional call, e-mail, and letter attempts to reach Mr [redacted] on June 9, 13, and 14, To date, we have not yet received any response from him We believe that we can fully address any remaining concerns Mr [redacted] or Ms [redacted] may have related to her dispute, and we again look forward to having the opportunity to do so If that matter remains unresolved, we invite Mr [redacted] to contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***, and referencing case [redacted] I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst

March 27, 2017John Sparks Revdex.comWard Parkway, Suite 401Kansas City, MO 64114Re: Revdex.com Case Complaint of [redacted] Sprint Case Dear MrSparks: Sprint is in receipt of the above-referenced complaint of Mr [redacted] , regarding Sprint account XXXXX We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction with the level of customer service provided by our store representatives during his attempts to receive his check to pay off his Verizon switchover costs The check was offered to him as part of a recent promotion Mr [redacted] states that he was advised by one of our retail representatives that he would receive a check for $ As a result, he requested that we process his check for $851.37.We appreciate Mr [redacted] ’s taking the time to provide us with the details of his experience with our retail store representative Please be assured that we value customer feedback and that his concerns have been forwarded to the appropriate managerial staff for further review.We regret any miscommunication that may have occurred regarding the eligibility requirements to receive a check to pay off his Verizon switch over costs We were able to partner with the store for Mr [redacted] and check for $has been sent to him to address this matter.We are pleased that we were able to resolve these concerns to Mr [redacted] ’s satisfaction If we can be of further assistance regarding these matters, you or Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, extension I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, [redacted] A.Executive Services Analyst

March 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms [redacted] ’ follfiling, she expressed her concerns with the previous response providedMs [redacted] stated that she recently fulfilled the Lease Agreements on two lines of services associated with her account and returned both devices to a local Sprint Retail Store location Ms [redacted] further stated that although, she returned the devices she was billed for two additional monthly lease payments on each device Additionally, Ms [redacted] stated that our Customer Care group has confirmed that our Returns warehouse have received the devices and she would continue to be assessed monthly lease charges As a result, Ms [redacted] requested that a member of our management team contact her to address her concerns Please note that effective on September 19, 2014; Sprint launched the Sprint Lease program, which gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device More information regarding the Lease program is available at our website, www.sprint.com/lease We spoke with the account holder, [redacted] , on March 16, We verified that on December 17, 2016, the two Samsung Galaxy Sdevices were returned to a local Sprint Retail Store location On February 18, 2017, our Returns warehouse cancelled the respective Lease Agreements Additionally, we applied credits to offset the additional monthly lease payments that were assessed to her accountMr [redacted] confirmed that this resolved their concerns If I may be of further assistance with this matter, I may be reached by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

January 14, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attentionAccording to the information provided in Mr [redacted] inquiry, he states that his monthly charges should be $329; however, he received an invoice for $this monthHe also advises that our representatives were unable to explain the charges totaling $for his current invoiceAs a result, he has requested that this matter be reviewed Our records reflect that Mr [redacted] ’s monthly plan for his phones and tablets total $before surcharges and taxesIn addition to these charges, his account is billed monthly $for phone installments and lease charges; however, after the invoice generates each month, his account is adjusted $in loyalty lease credits During our conversation with Mr [redacted] on January 5, 2016, we changed his tablet plans and removed the Family Locator serviceAdditionally, we verified that he is a military veteran and qualifies for a percent monthly discountWith these changes, we were able to reduce his monthly bill by $per invoiceMr [redacted] stated that he is satisfied with these changes and our handling of the matter We appreciate Mr [redacted] for taking the time to provide us with the details of his experience with our customer service departmentWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value his feedback and that his concerns have been forwarded to the appropriate managerial staff for further review If Mr [redacted] needs further assistance with this matter, he can reach me toll-free at ###-###-####, ext***I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal M Executive Services Analyst

October 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers' concerns to our attention According to the information provided, Ms [redacted] indicated that she attempted to cancel an order for two devices to be shipped; however, the devices arrived to her home Ms [redacted] advised that she rejected the order with the shipping carrier, upon arrivalHowever, she failed to receive account credits to offset two $lease down-payments As a result, she requested that Sprint apply account credits to offset those down-payments We spoke with Ms [redacted] on October 19, 2016, and confirmed with her that Sprint order or-trtm- [redacted] was rejected as she described Unfortunately, she did not receive the appropriate credits to her account To resolve her concern, on October 27, 2016, we applied credits totaling $to her account to offset the remaining charges related to the device order Currently, Ms***’s account reflects a $balance We appreciate Ms***’s taking the time to provide information, enabling us to identify the representative tasked with canceling the original order Please be assured that the experience that she described is not consistent with our policies and not indicative of the level of service we expect from our employees Her feedback is valued, and has been forwarded to the appropriate management staff empowered to investigate and make changes in this area We regret any inconvenience this matter may have caused Ms*** If we can be of any further assistance with this issue, Ms [redacted] can contact me directly by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext***, and referencing case [redacted] I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst