Sprint Corporation

July 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case# [redacted] , [redacted] R [redacted] Sprint Account #xxxxx [redacted] Sprint Case# [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] R [redacted] submitted on July 10, We appreciate your assistance in bringing our customers' concerns to our attention According to the information provided, Ms [redacted] stated that she had an unfavorable customer service experience while attempting to establish a payment arrangement on her Sprint accountMs [redacted] requested that Sprint review this matter and provide her with an amicable resolution Sprint has reviewed Ms [redacted] ’s complaintWe realize that situations may arise that prevent customers from making the required payment by the due date and our Consumer Finance department can assist with payment arrangements, if available However, not all payment arrangement requests can be honored According to our records, Ms [redacted] contacted our Customer Care group on July 10, 2017, and requested to establish a payment arrangement However, our Customer Care group informed Ms [redacted] that she is required to remit a payment of $to satisfy the outstanding balance due Regrettably, Ms [redacted] was unsuccessful in remitting the above-reference payment We spoke with Ms [redacted] on July 18, 2017, and relayed the aforementioned information to herHowever, we value Ms [redacted] ’s business and applied a one-time adjustment of $to offset a portion of the charges reflected on her account In addition, we assisted Ms [redacted] with establishing a payment arrangement of $ which was scheduled for processing on July 22, Ms [redacted] expressed her satisfaction in Sprint’s effort to address her concern We appreciate Ms [redacted] taking the time to provide the details of her experience with our Customer Care group and regret any possible misunderstanding that may have transpired in regard to the agreed upon payment arrangement We are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms [redacted] ’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review If I can be of further assistance, Ms [redacted] may contact me directly by calling the Executive and Regulatory Services Department toll-free at ###-###-####, Monday through Friday, between a.mand p.m., Eastern Time Sincerely, /s/ Romualdo FRomualdo FExecutive Services Analyst

March 3, [redacted] Consumer Specialist Kansas City Revdex.com Ward Pkwy, Suite Kansas City, MO Re: Revdex.com File# [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced complaint for [redacted] This complaint was served to Sprint on February 19, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with the lack of coverage in her local service area of Milwaukee, WIAs such, Ms [redacted] stated that on February 13, 2016, she was advised that Sprint would apply a $adjustment to her account to offset a portion of her monthly service charges due to her network concernsHowever, the $adjustment was not appliedTherefore, Ms [redacted] requested that Sprint review this matter and apply a $adjustment on her account We assure you that Sprint is committed to providing excellent service on every contact, with every customerPlease be advised that we take every inquiry seriously and we appreciate Ms [redacted] ’s feedback Sprint has reviewed Ms [redacted] ’s complaintWe regret that the coverage in Ms [redacted] ’s area may have fallen short of her wireless communication needs and expectationsWe constantly monitor our network for service and capacity-related issues and work diligently to address any issues we identify or are brought to our attention by our customersOur records reflect that Sprint provides good coverage in her local area of Milwaukee, WI Furthermore, our records reflect that on February 13, 2016, Ms [redacted] contacted Sprint regarding her network concerns; however, our records do not indicate that Ms [redacted] was offered a $adjustment due to her network concernsHowever, in an effort to resolve this matter, on February 22, 2016, Sprint agreed to apply a $adjustment to her account to offset a portion of the monthly service charges reflected on the January invoice On February 23, 2016, we spoke with Ms [redacted] and relayed the aforementioned information to herAdditionally, we confirmed that the $adjustment was applied on February 22, Ms [redacted] was advised that the adjustment is reflected on the March 1, invoiceMs [redacted] expressed her satisfaction with our resolution of her concernsWe regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Chanda L Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:At this time I do not want to discuss this matter any further.the account holder and myself have tried multiple times to solve this matter and have spent countless hours trying to work with sprint only to be told many different thingsI do not wish to waste any more time on this matter and would just like other people to be informed of how sprint treats there customers I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

September 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] stated that since moving to her new home on August 19, 2017, she has no service connection She stated she completed the recommended troubleshooting steps, but her service has yet to improve As a result, she requested to turn in her Sprint devices and to port her services to another provider at no cost Our records indicate that Ms [redacted] reached out to our Customer Care department after moving to her new home, stating that she was experiencing issues with her service Accordingly, troubleshooting was completed; however, no impairments were identified We spoke to Ms [redacted] on September 15, 2017, and outlined our aforementioned findings Ms [redacted] reiterated her dissatisfaction with her Sprint service, stating that her two active lines of service were experiencing service issues at her new home, such as poor data connection In an effort to troubleshoot and isolate any issues that may have been impacting Ms [redacted] ’s service, we offered to escalate her service concerns to our Network team for further review Ms [redacted] agreed to allow us time to further investigate her claim After completing our review of Ms [redacted] ’s service area, it was determined that her service was working as expected; however, we confirmed that she is in a fair LTE coverage service area, which could result in slow data speeds On September 20, 2017, we followed up with Ms [redacted] and outlined the findings of our investigation Ms [redacted] expressed her understanding of the outlined information; however, she reiterated her desire to port both of her phone numbers to another wireless carrier Our records reflect that Ms [redacted] has two Installment Billing Agreements (IBA) associated with each one of her devices Should Ms [redacted] decide to cancel her Sprint service, the phone numbers’ corresponding IBA will automatically cancel and their Installment Billing Payoff Amount will be accelerated and billed to the account Although we would regret losing Ms [redacted] as our valued customer, in an effort to reach an amicable resolution, we offered to issue an account credit to offset the balance of any IBA Payoff Amount assessed once she ports out, with the return of their corresponding devices in working condition and without physical damage We are pleased to inform you that Ms [redacted] accepted our offer and expressed her satisfaction with our handling of this matter As a result, we sent a return kit to facilitate the return of the devices and the Device Payoff charges will be removed once the devices are received We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, [redacted] Executive Services Analyst

Revdex.com Case # 12225570, [redacted] Sprint Account # XXXXX Sprint Case # To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] submitted on June 29, We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Mr [redacted] expressed his concern with the delay in receiving an adjustment to his account, upon the return of his leased devices and the cancellation of his Sprint account Mr [redacted] requested that Sprint review this matter and adjust his account accordingly Sprint has reviewed Mr [redacted] ’s complaint Our records indicate that Mr [redacted] cancelled his Sprint account on April 10, 2017, by porting-out his lines of service to another wireless service provider As a result, Mr [redacted] ’s account was assessed the remaining Lease cancellation and Lease Device Purchase Amount charges in accordance to the terms of his respective Lease Agreements Our records further indicate, that MrPiptone returned his three devices to a local Sprint Retail Store location on April 12, Furthermore, on June and June 25, 2017, adjustments totaling $were applied to MrPiptone’s account to offset the aforementioned charges In an effort to ensure that Sprint has satisfactorily resolved MrPiptone’s account concerns, we attempted to contact him via phone and e-mail on July and of Subsequently, we received email correspondence from MrPiptone on July 11, 2017, confirming that his account concern was addressed and resolved to his satisfaction We regret any inconvenience this matter may have caused Mr [redacted] If we can be of further assistance with this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, extI am available Monday through Friday between a.mand p.m., Central Time Sincerely, Terrance R Executive Services Analyst

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I just hope that no one makes other changes resulting in my account being affectedI don't want to have to go through this againI sincerely appreciate your prompt assistance Regards, [redacted]

February 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX2817, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Ms [redacted] stated that she closed her Sprint account on November 15, 2017; as per an involuntary termination letter sent by Sprint for excessive data usage She states the letter was unclear and indicated we would waive any lease charges, Early Termination Fee (ETF), and service charges for the entire accountMs [redacted] requested a bill credit to bring the balance to $as she followed the instructions in the letter and returned the devices at the retail store We spoke with Ms [redacted] regarding her concerns on February 3, We confirmed that the leased devices were returned Additionally, we reviewed the letter Ms [redacted] was sent from Sprint We have removed all charges bringing the balance to $ Ms [redacted] confirmed these actions resolved her account concerns We regret any inconvenience this matter may have caused If Ms [redacted] requires additional assistance, I can be reached at the Executive & Regulatory Services department at our toll-free number, 1-855-848-3280, extension *** I am available Monday, Tuesday, and Thursday through Saturday, between 7:a.mand 3:p.mCentral Time Sincerely, Travis M Executive Services Analyst

July 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] H [redacted] Sprint Case [redacted] Sprint account XXXXX*** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] H*** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] described an unfavorable customer experience during her attempts to resolve billing concerns on her Sprint account Ms [redacted] stated that she was overcharged from May 1, 2017, to June 18, 2017, due to an incorrect plan setup and unrequested features added to her account Ms [redacted] stated that she was credited $due to the errors; however, she stated that additional credits are outstanding Ms [redacted] requested that she be provided additional credits to her Sprint account or a clear explanation of her billing and why the credits are not warranted We attempted to contact Ms [redacted] via e-mail and phone on July 6, 11, and 12, 2017, and we mailed her a letter to the address on file on July 12, 2017, acknowledging our receipt of her inquiry, as well as our need to speak with her Unfortunately our contact attempts have been unsuccessful, and Ms [redacted] has not yet responded to our messages Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that any person contacting us about an account is authorized to discuss and/or make changes to that account Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is correctly verified before we discuss account information or make any changes to the account As such, we must first speak with Ms [redacted] and have her provide us with the aforementioned security information before we can discuss the account or assist her with the concerns raised in her complaint Based on our general review of Ms***’s Sprint account, however, we confirmed that credits totaling $were applied, as promised, although the disputed charges (price plan difference of $5.01, the Total Equipment Protection (TEP) option for $and a $prorated TEP charge that was billed in advance) only totaled $ Her May invoice was slightly higher due to an equipment purchase mid-month that included a shipping fee and higher taxes TEP has now been canceled and her plan updated; however, if she has additional questions or concerns, we encourage Ms [redacted] to contact us at her earliest convenience We regret any frustration this matter may have caused If we can be of further assistance related to these concerns, we invite Ms [redacted] to contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Twana T Executive Services Analyst

October 14, To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on September 21, We appreciate your assistance in bringing our customer’s concerns to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with the inability to unlock her iPhone device to utilize internationally Ms [redacted] stated in her complaint, that she contacted Sprint and requested to unlock her iPhone device to utilize internationally; however, her request was denied since the device was not activated on the Sprint network for the last days Therefore, Ms [redacted] has requested clarification regarding Sprint’s unlocking policies for the iPhone device, which was previously activated on Sprint's network on March 11, Ms [redacted] has indicated that she would like the device unlocked Sprint has reviewed Ms***’s complaintPlease note that unlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of the device to allow another carrier’s SIM card to be inserted (either domestically or internationally)Unlocking a device will not necessarily make a device interoperable with another carrier’s network In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network) Additional information about unlocking may be found at www.sprint.com/unlock Sprint will unlock a device under the following circumstances: Any associated service agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled, including payment in full of any applicable Early Termination Fees or end-of-lease/installment billing purchase options The associated account is in good standingThe device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlockedThe device has been active on the Sprint Network, currently or in the past, for a minimum of days Please be advised that Ms***’s account was cancelled on April 10, Since Ms***’s iPhone device had not been active on the Sprint network in the past days, Sprint was unable to unlock her device to be utilized internationally In an effort to ensure that Sprint and Ms***’s reach an amicable resolution regarding her device unlocking concerns, we need to speak with her directly We made multiple attempts to reach Ms*** We attempted to contact Ms [redacted] via phone and e-mail on September 23, 27, and of to further investigate her concerns Please be advised that we received e-mail communication from Ms [redacted] on September 29, 2016, advising us that she no longer has the iPhone device in her possession However, we continued with our additional contact efforts to Ms [redacted] on October 3, 5, and of 2016, to determine if we can be of further assistance; unfortunately, we were unable to reach her directly Should Ms [redacted] have any additional questions or concerns pertaining to this matter, we urge her to contact the undersigned directly at the phone number noted below We apologize for any inconvenience Ms [redacted] may have experienced while attempting to resolve this matter If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time Sincerely, /s/ [redacted] [redacted] Executive & Regulatory Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Sprint PCS ( Sprint Wireless) addressed my account in a very unprofessional manner I did everything required on my endI even took the initiative to pay the outstanding balance, which the company in which I ported my number to should have taken care of, and yet my account was sent to a third party collection agencyAlso, during this time Sprint PCS (Sprint Wireless) still owned the debt/accountThere were separate agencies contacting me , sometimes all on the same day I acted in good faith on my end, Sprint did not hold their end upI was in the middle of purchasing a home, which has now been delayed, and possibly off the market, due to the business negligence shown by Sprint PCS (Sprint Wireless)Out of the states the collection agencies were working out of, from my understanding, only one state allows a third party agency to collect a debt, while the original debtor owns or has control of the debt owedI do believe Sprint PCS (Sprint Wireless) has shown quite a bit of neglect on their end Regards, [redacted]

June 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] , which was forwarded to the Executive & Regulatory Services department for review We appreciate your bringing our customers’ concerns to our attention In the information provided, Ms [redacted] stated that she returned two leased devices to one of our retail locations, and at that time, she indicated that she was informed that her account would be credited for the returned equipment within two billing cycles Ms [redacted] stated that one device was returned at the end of February and the other device was returned on March 6, 2017, and she further indicated that no credit has been applied to her account for the returned equipment Ms [redacted] further indicated that attempting to resolve this matter has resulted in an unfavorable customer experience As a result, she is requesting assistance with receiving a credit to her account for the returned equipment We regret any possible misunderstanding that may have occurred regarding this matter Based on a review of our records, two credits of $and $were applied to Ms [redacted] ’s account effective June 13, 2017, to offset the lease device purchase charges for the lines of service ending in [redacted] and ***, respectively We communicated with Ms [redacted] on June 14, 2017, regarding this matter, and she indicated that she was aware that the matter had been addressed She further stated that she will remit payments for the balance due, and she appreciated the call We regret any inconvenience that this issue may have caused Should there be any additional questions or concerns regarding this matter, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

January 6, Consumer Specialist Kansas City Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case# [redacted] , [redacted] Sprint Account#XXXXX [redacted] Sprint Case# [redacted] To Whom It May Concern: Dear MsBowers: Sprint is in receipt of the above-referenced complaint of Mr [redacted] This complaint was served to Sprint on December 27, Mr [redacted] ’s filing expresses his dissatisfaction with being charged $for equipment that he did not receive Therefore, Mr [redacted] requested that Sprint investigate this matter and provide him with a refund for the referenced amount Sprint reviewed Mr [redacted] ’s complaint and investigated his concerns As part of Sprint’s investigation, we noted that Mr [redacted] pre-ordered a Sprint device at our Sprint Retail Store location on October 22, At that time, Mr [redacted] was required to remit a down payment of $for the pre-ordered device associated with phone number ending in *** However, we have confirmed that the device was never acquired by Mr [redacted] As such, he requested a refund of $ Sprint spoke to Mr [redacted] on January 4, 2017, to discuss his concernsSprint notified Mr [redacted] that a $credit was processed on December 23, The credit will appear on Mr [redacted] ’s January monthly statement Mr [redacted] expressed his satisfaction with the resolution providedSprint apologized for any inconvenience Mr [redacted] may experienced while attempting to resolve this matter If Mr [redacted] has any additional questions or concerns about our internal review, he may contact me by calling Sprint’s Executive & Regulatory Services department toll-free at ###-###-####/ext., ***, Monday through Friday, between a.mand p.m., Eastern Time Sincerely, /s/ MrMonk MrMonk Executive Services Analyst

March 5, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Case [redacted] – [redacted] Sprint Case [redacted] – [redacted] *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] (***) [redacted] We appreciate your assistance in bringing our customers’ concern to our attention In her inquiry, Ms [redacted] disputed charges assessed to her closed Sprint account for a device that she was unaware needed to be returned to us when she forfeited it to her current service provider She requested that we remove her final Sprint account balance We regret any possible misunderstanding that may have occurred related to the status of Ms [redacted] ’s noted device and her final account balance Unfortunately, our attempts to contact her to discuss her reported concerns in detail were not successful However, our records reflect that the equipment associated with Ms [redacted] ’s lines of Sprint services were leased from us; therefore, because we retain ownership of leased devices unless customers satisfy all lease balances and pay the Device Purchase Option charges, the referenced device was to have been returned to us when she terminated her Sprint services, pursuant to the terms of her accepted lease agreementBased on the nature of Ms [redacted] ’s disputed and our inability to identify any billing error on her account, it will be necessary for us to speak with her directly to validate her account security information and obtain additional details that will aid in our investigation However, our attempts to contact her by telephone and via e-mail have been unsuccessful We believe that we can fully address Ms [redacted] ’s reported concerns, and we look forward to having the opportunity to do so As such, if this matter remains unresolved, we invited her to contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 9:and 6:p.m., Central TimeSincerely, Linda W Executive Services AnalystLW/bg

June 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: We appreciate your assistance in bringing the concern of Ms [redacted] to our attention We regret any inconvenience that she may have experienced in this matter According to the information provided in the complaint, Ms [redacted] indicates that she leased four devices from Sprint for four lines of service She states that the four associated phone leases expired in January She also states that she subsequently cancelled one line of service and returned the associated phone to Sprint She states that she advised our Customer Care representative that she was interested in keeping two devices She states that our Customer Care representative advised her that her monthly lease payments going forward for the two devices would be applied to offset the End of Lease (EOL) charge reflected on each lease Ms [redacted] also states that she upgraded the phone on another phone number ending in [redacted] to the iPhone Plus She states that she anticipated receiving a $monthly credit promotion for this phone number She states that the associated lease for the iPhone Plus reflected for the phone number [redacted] was $although she anticipated receiving a $credit each month to offset the $monthly lease charge She states that she returned to Sprint’s retail store and our retail store representative advised her that the monthly lease charge for the phone number ending in [redacted] to reflect a $monthly lease charge credit She states that it was her understanding that the matter was resolved; however, each month it is necessary for her to contact our Customer Care department in order for the $credit to be applied to offset the monthly lease charge of $for the phone number ending in *** She requests that the matter be reviewed and that her anticipated lease credit be honored During our discussion with Ms [redacted] on June 12, 2017, she stated that her concerns were previously resolved to her satisfaction Although the noted EOL charges are valid and payable to Sprint per the terms of the associated leases, in an effort to reach an amicable resolution to this matter, and to bring closure, we previously applied $in account credits to offset the valid End of Lease charge for the phone numbers ending in [redacted] and *** Moving forward, Ms [redacted] will be held to the terms of her leases Additionally, as a further demonstration of our commitment to excellence, and to reach an amicable resolution, we applied a $account credit to offset the difference in lease charges assessed for the phone number ending in [redacted] for the remaining lease time frame of thirteen months As a result, Sprint considers this matter fully addressed and resolved According, no additional credits will be issued to the account for the aforementioned concerns If Ms [redacted] needs further assistance with these matters, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst

August 15, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] stated that he experienced issues with the camera on his Samsung Galaxy SPlus device Further, he stated that our retail store refused to exchange his device although he subscribed to our Equipment and Repair serviceMr [redacted] stated that due to the issues he experienced with the device he ported his number to a new service provider As a result, Mr [redacted] is requesting that we allow him to return the device, process a refund for the payments he has made towards the device and compensate him for the time he spent trying to resolve his concerns All new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty Sprint customers are also given the option to subscribe to our Equipment Service and Repair program (ESRP) option within the first days of activating a new device on their phone line ESRP provides Sprint customers with a cost efficient way to protect themselves against damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty Mr [redacted] subscribes to Sprint ESRP on his phone line ending *** Therefore, if the problem with his device was covered under the Equipment Service & Repair Program (ESRP), his device would have been repaired or replaced at no charge at a Sprint service and repair center for the first two visits Mr [redacted] would have been charged $for each subsequent visit to a Sprint service and repair center, if his device required repair or replacement within a rolling 12-month period During our conversation with Mr [redacted] , we shared the aforementioned information and advised him that our records do not reflect that a diagnostics test was performed by one of our authorized repair centers Additionally, we advised him that although equipment issues are not a valid reason to release him from his installment billing agreement, in an effort to resolve his concerns we agreed to allow Mr [redacted] to return the undamaged device in exchange we will credit the installment billing accelerated chargesFurther, we have not been able to reach Mr [redacted] to arrange the return of the device, and he has not responded to our contact attempts Unfortunately, we must respectfully decline Mr [redacted] request for compensationPlease be advised that this offer is valid for the next daysHe must contact our offices in order to process this request as the device will need to be pre-inspected at an authorized service and repair store We regret any inconvenience that Mr [redacted] may have experienced as a result of this matter If I may be of further assistance with this matter, please contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central TimeSincerely, Tobias T.Executive Services Analyst

August 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account XXXXX***, [redacted] L [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry submitted by your office on behalf of [redacted] We appreciate your assistance in bringing Ms [redacted] ’s concerns to our attention According to the information provided, Ms [redacted] states that she upgraded to the iPhone in November through the iPhone Forever program and turned in her iPhone 6s device; however, she continues to be billed lease charges associated with the iPhone 6sMs [redacted] further state that she added a new line and accepted an offer for a free a Samsung J3; however, she continues to be billed for the device As stated in a past promotion, beginning in November and for a limited time, qualified customers who upgrade and add a new line of service, can get up to Samsung JEmerge devices with 24-month installment agreements on us The customer is billed the monthly installment charge and an account service credit of $will be applied to offset the associated installment charge for the Samsung JEmerge Credit will begin to reflect on the invoice within two billing cycles On August 25, 2017, we spoke with Ms [redacted] regarding her concerns At that time, we confirmed the return of her Apple iPhone 6s device in October Additionally, we have also canceled the installment agreement associated with the Samsung JEmerge device We applied credits totaling $to Ms [redacted] ’s account for the lease charges associated with the Apple iPhone 6s device on the October through July invoices and the installment charges associated with the Samsung JEmerge device on the December through August invoices As a result of these credits, the account reflects a balance of $ We appreciate Ms [redacted] taking time to provide details of her experience with our customer service and retail representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused Ms [redacted] If additional assistance is required, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan FExecutive Services Analyst

To Whom It May Concern: Thank you for forwarding the above-referenced inquiry of Ms [redacted] to the Sprint Executive & Regulatory Services department We appreciate your assistance in bringing our customer’s Boost Mobile concerns to our attention In her inquiry, Ms*** indicated that she did not receive a $account credit that was part of our promotional offer for her second month of service As such, she requested that the account credit be honored We spoke with Ms [redacted] on September 19, 2016, she confirmed having remitted two on time consecutive service payments in order to receive the promotional award Our records reflect that she had met the requirements to receive the $promotional credit As such, we applied a $credit to honor our promotional offer and in addition, as a goodwill gesture, we applied a credit of $to offset one month of her services We confirmed that her promotional credit concerns have been fully addressed and she is completely satisfied with our resolution We regret any inconvenience these matters may have caused Ms*** If she has any further questions or concerns regarding these matters, she can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, [redacted] Executive Services Analyst

October 6, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] filed on behalf of Sprint accountholder, Mr [redacted] We appreciate your assistance in bringing our customers' concerns to our attentionIn his inquiry, Mr [redacted] expressed his dissatisfaction with the level of customer service provided by our representatives during his recent attempts to replace his missing device, citing that he received contradictory information regarding his device replacement or upgrade options He requested that we provide compensation for his time spent addressing his device issues and provide a replacement device to himWe appreciate Mr [redacted] ’s taking the time to provide us with the details of his experience attempting to replace his device We are continually striving to improve the quality of service provided to our customers Please be assured that we value her feedback and will utilize her input to improve our training and processesWe identified that Mr [redacted] subscribes to our Total Equipment Protection (TEP) device replacement option, which would have allowed him to replace his missing equipment upon satisfying a required deductible Unfortunately, however, he did not file a claim with our TEP vendor, Asurion, within the requisite day period after the device loss As a result, the claim was declined During our September 27, 2016, conversation, with Mr [redacted] , we explained the information outlined above He advised that he has already arranged the purchase of a replacement device Although we were unable to identify any error on the part of Sprint related to his equipment replacement issue, we applied a $credit to his account to offset a portion of his monthly service charge for the time he was without a device Mr [redacted] expressed satisfaction with our resolutionWe regret any inconvenience these matters may have caused Mr [redacted] If we can be of any further assistance with these issues, Mr [redacted] can contact me directly by calling our office toll-free at ###-###-####, ext***, and referencing case [redacted] I am available from 7:a.mto 3:p.m., Central Time, Monday through FridaySincerely, Stan S.Executive Services Analyst

September 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention According to Mr***’s complaint, he recently inquired about upgrading his currently leased iPhone device as part of Sprint’s iPhone Forever program and was surprised to learn that the monthly lease would increase with a new iPhone device upgrade Mr [redacted] advised that he believes his lease was not to increase as a benefit of the iPhone Forever program We regret the circumstances that prompted Mr***’s complaint We contacted Mr [redacted] and discussed his dispute in detail We explained that the iPhone Forever lease upgrades are subject to current market pricing and lease terms Our records indicate that Mr [redacted] qualifies for the newest iPhone 32GB device under the iPhone Forever program; however, the iPhone 32GB lease costs $each month and his current iPhone lease includes a $monthly lease payment, a difference of $each month between the two devices Based on Mr***’s loyalty and tenure with Sprint, we offered to apply a one-time, lump sum credit to his account totaling $to offset $of the $increase for the duration of the month lease should he decide to upgrade his device Mr [redacted] accepted our offer As a result, we applied the credit to his account, and he agreed to upgrade his device within the next few days Mr [redacted] confirmed that this issue has been satisfactorily resolved We appreciate Mr [redacted] for taking the time to provide us with the details of his recent customer service experience Please be assured that customer feedback is invaluable and consistently used as we re-evaluate our processes and training curriculum We regret any inconvenience Mr [redacted] may have experienced as a result of this matter If he needs further assistance with this issue, I can be reached toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April [redacted] Executive Services Analyst

May 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: We appreciate your assistance in bringing the concern of Mr [redacted] to our attention We regret any inconvenience that he may have experienced in this matter According to the information provided in the complaint, Mr [redacted] indicates that his account is provisioned with a $unlimited voice, text and data service plan less a $credit which is provided with the establishment of Autopay on the account Additionally, he states that he leases his phone for $per month and remitted a $payment that was applied the Capital Cost Reduction of his phone lease balance He additionally indicates that he accepted the $Total Equipment Protection (TEP) option to be provisioned on his account He stated that he remitted payment for the total cost of his leased phone for $which included the $End of Lease phone purchase charge Mr [redacted] indicates that he later spoke with a Customer Care representative who was unable to confirm that his above-referenced payment was applied to the End of Lease phone purchase charge He states that he disputed the subsequent charges that were reflected on his account’s April invoice At this time, he requests that account credits be applied to his account to bring the account balance to $and to also credit his account $for the Capital Cost Reduction charge that he remitted in conjunction with his phone lease balance Additionally, he requests that a $account credit be applied to offset the monthly lease charge reflected on his April invoice He also requests that his upcoming May reflect the correct balance During our communications with Mr***, and in accordance with our review of the account records, we confirmed with him that his account is provisioned with the $unlimited voice, text and data plan as he anticipated We also confirmed with him that the $monthly credit which is provided with the establishment of Autopay in April is reflected on the account’s subsequent May invoice We also advised Mr [redacted] that the $Capital Cost Reduction payment that he remitted reduced the balance of his signed phone lease and in turn reduced the final payment he remitted to pay off the leased phone’s balance We additionally confirmed that he remitted a $payment which offset the monthly phone lease charge balance and the $End of Lease phone purchase charge We confirmed with him that a $phone lease charge reflected on his April reduced the amount of the phone lease payoff to $638.62, which he remitted In an effort to reach an amicable resolution, we advised him that we applied a $account credit to provide for the $Autopay credit which will be reflected on his future invoices We also confirmed that his May invoice will reflect the valid charges as also reflected on the April invoice and will no longer reflect his phone’s monthly lease chargeIf Ms [redacted] needs further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst