Sprint Corporation

August 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] -Rebuttal, [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Ms [redacted] We again appreciate your assistance in once again bringing our customers’ concerns to our attention In Ms [redacted] ’s rebuttal, she confirmed that her previously-reported concerns were fully resolved to her satisfaction We regret the circumstances that led to Ms [redacted] ’s initial filing related to her Sprint billing but are pleased that we were able to fully address and resolved those concerns As a result of her rebuttal filing, we followed up with Ms [redacted] on August 22, 2017, and she confirmed once again that she was fully satisfied with our resolution to her billing issues We are pleased that we were able to resolve Ms [redacted] ’s reported concerns to her satisfaction If we can be of further assistance with those issues, she can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, Katherine DExecutive Services Analyst Tell us why here

September 29, Revdex.com Ward Pkwy, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaintWe appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with her attempts to address her sales-related concernsMs [redacted] stated that upon visiting an authorized Sprint Retail Store location and porting in one line of service and activating a second line of service, she was enrolled in Sprint’s Contract Buyout programMs [redacted] further stated that she has received her American Express Reward Card; however, her previous provider does not accept American Express as a valid form of paymentTherefore, Ms [redacted] requested that Sprint review this matter, process and mail a different Reward Card that is considered to be an acceptable form of payment towards her former provider and mail it to the billing address on file, and cancel her existing Lease agreement Sprint has reviewed Ms [redacted] ’s complaint and our records reflect that from January 11th through 13th of 2017, we spoke with her regarding her Contract Buyout concernsMs [redacted] previously confirmed receipt of the American Express reward cardShe was also advised that Sprint has fulfilled its Terms and Conditions of Service pertaining to the Contract Buyout programAs such, Sprint respectfully declined her request to process and mail a different reimbursement cardFurther, we reviewed her existing Lease agreement and confirmed that it is a valid leaseAs a result, we must also respectfully declined her request to cancel her valid Lease agreement on file We spoke with Ms [redacted] on September 25, 2017, regarding her account concerns and explained the noted terms of our Contract Buyout programAdditionally, we confirmed with her that Sprint does not believe that canceling her current Lease Agreement is warrantedMs [redacted] confirmed her understanding of the information that was relayed to her We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Chanda L Executive Services Analyst

I have received a voicemail from sprint about this complaint but I can't hear them to get the call back number please let them know

Thank you so much for your helpYou truly helped me get this resolved fast! My issue has been resolved with SprintThank you again[redacted]

Tell us why here...May 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint filed by Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention and apologize to Mr [redacted] for any inconvenience he may have experienced while attempting to resolve his concerns According to the information provided in Mr [redacted] ’s inquiry, he advises that he has satisfied the twelve month lease agreements on his wireless lines of service ending ***, ***, and ***He further states that he was advised by Sprint’s customer service team that he could upgrade the devices on his wireless lines without having to pay a deposit; however, he has since been advised that he would be required to remit a down payment to upgrade his devices through Sprint’s Lease ProgramAs a result, he is requesting to have the deposit or down payment requirement removed We regret any misunderstanding that Mr [redacted] may have had regarding our Lease ProgramDuring our discussion with Mr [redacted] on April 27, 2016, we explained that in our effort to provide clear communication about our features and pricing, Sprint publishes an overview of the programs, and our retail brochures, displays, partner stores, and web site, www.sprint.com, have not deviated from the published information Leasing a device allows customers to purchase the phone that they want for a low down payment and a monthly cost that they can affordSprint offers variable payment options to some customers, which gives them flexibility and control over their down payment and monthly costCustomers simply choose the smartphone and plan they want, and we will then work with the customer to arrive at the optimal monthly payment that fits their budget and lifestyleThere are no service discounts for devices purchased through Sprint’s Leasing program and, at the time of purchase, the customer will be required to pay the applicable sales tax of the device’s Suggested Retail Price (SRP,) as well as any applicable down payment for any device being purchased via our lease optionFor additional information and eligibility requirements, customers can visit www.sprint.com/lease We also explained to Mr [redacted] that based on the Account Spending Limit assigned to is account, he would be required to remit a down payment if he elects to upgrade his devices through our Lease ProgramRespectfully, we must deny his request to have the required down payment waived We appreciate Mr [redacted] taking the time to provide us with the details of his experienceWe are continually seeking ways to improve the quality of service provided to our customersPlease be assured that we value his feedback and that his concerns have been forwarded to the appropriate managerial staff for review We appreciate Mr [redacted] ’s business and regret any inconvenience this matter may have causedIf I can be of further assistance with this matter, please contact the Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Sean [redacted] Executive Services Analyst

January 4, Revdex.com Serving Greater Kansas City Ward Parkway, Suite Kansas City, MO [redacted] Re: Revdex.com Case [redacted] , [redacted] Sprint Account [redacted] Sprint Case: [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on December 27, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with her account being assessed data overage charges along with the price plan being updated on her account, without her authorizationMs [redacted] requested that Sprint review this matter and take the appropriate action Sprint has reviewed Ms [redacted] ’s complaintAccording to our records, phone line ending in [redacted] exceeded the data allotment in the 3G/4G Mobile Broadband plan as reflected on the December 28, invoiceAs such, the data overage charges are valid Please note that Sprint currently offers a number of tools available to assist customers with the management of their wireless bills and voice, data and text messagingA customer can dial *from their Sprint phone to receive text, data, and voice minute usage via an interactive voice response (IVR) platformExisting customers with a designated preferred communication method on file will be notified if they incur voice, text or data overagesSprint also identifies and alerts customers through outbound calls or texts when they incur extremely and unusually high overages for the first timeIn addition, our customers can access and manage their accounts 24/by logging on to MySprint.comCustomers can access this site on their smartphone or personal computer to easily view any alerts or notifications involving their accountOur records reflect that Ms [redacted] ’s account is established to receive usage alerts via email notificationsAs a result, during the November 15, through December 14, billing periods, Sprint sent Ms [redacted] email notifications advising her that she has exceeded the data allotment in her price plan In regards to the unauthorized price plan change of phone number ending in ***; our records indicate, on December 20, 2016, Ms [redacted] contacted our Customer Care representative via Chat session, to discuss the data overage charges assessed to phone number ending in ***During that call, the price plan on the aforementioned phone number was updated; however, when the Chat session ended the phone number ending in [redacted] was configured back onto its original price plan Our Executive Service Analyst spoke with Ms [redacted] on December 29, 2016, and informed her of our findingsWe also advised, as a courtesy, we agreed to apply a one-time adjustment totaling $to her account on December and of 2016, to offset the data overage charges, as reflected on the December 18, invoiceDuring the call Ms [redacted] acknowledged our findings and stated her issue was fully resolved If I can be of further assistance, Ms [redacted] may contact me directly by calling Sprint’s Executive & Regulatory Services Department at ###-###-#### Ext***I am available Monday through Friday from a.mto p.m., Eastern Time Sincerely, /s/ Hakima W Hakima W Executive Service Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regards, Megan C [redacted] Once againThe agreement to sign the contract was based on the information givenA verbal agreement is still legally bindingA bare and switch has taken place in this instance where were promised something to convince us to make the purchase and sign said contract and is now being back peddled and not givenIf we are not going to receive what we were offered by more than one person on a recorded lineThen I want out of the contract penalty freeI only signed up for it because of the deal being offered and it is now being told to me that it’s not going to happen and blah blah blah, corporate excuses left and rightWe were told something incorrectly multiple times and that should be honored or we should be let out of said contract

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I also wanted to say I thank MsShannon p she was very helpful in nice in understanding if these companies had more like her it would run smooth thank you again for helping me

We appreciate your assistance in bringing our customer’s concern(s) to our attention Based on the information provided in the inquiry, Mr [redacted] expressed his concerns with being provided with mis-information from a Sprint sales representativeAccording to Mr [redacted] , he visited a Sprint retail store to inquire about his Service Agreement end date for the phone number ending in ***Mr [redacted] stated that he was informed that his Service Agreement had been satisfiedAs a result, Mr [redacted] ported-out his phone numberHowever, his account was assessed an $Early Termiation FeeMr [redacted] is requesting for the Early Terrminatoin Fee to be waived and to have his iPhone 5c unlocked Sprint has reviewed Mr [redacted] ’s complaint and were unable to substantiate the conversation between Mr [redacted] and the Sprint retail representativeWe have contacted Ms [redacted] via email at, [redacted] to discuss his concernsAt which time, we advised Mr [redacted] to successfully resolve this matter we would waive the Early Termination Fee that was assessed to his account Please be advised that unlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of your device to allow you to insert another carrier’s SIM card (either domestically or internationally)Unlocking a device will not necessarily make a device interoperable with another carrier’s networkIn other words, a device designed for one network is not made technologically compatible with another network merely by unlocking itAdditionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network)Additional information about unlocking may be found at www.sprint.com/unlock Sprint will unlock a device under the following circumstances: - Any associated Service Agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled including payment in full of any applicable early termination fees or end-of-lease/installment billing purchase options - The associated account is in good standing - The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked Please be advised that the associated account is in good standingTherefore, we were able to unlock Mr [redacted] ’s iPhone 5c devicePlease be advised that Mr [redacted] expressed his satisfaction with our resolutionWe apologize for any inconvenience Mr [redacted] may have experienced while attempting to resolve this issue We trust this letter responds to your inquiryIf we may be of further assistance, you can reach us by calling the Executive & Regulatory Services Department toll-free at ###-###-####We are available Monday through Friday from a.mto p.m., Eastern Time Sincerely, /s/ Dar-Sheen LM [redacted] Dar-Sheen LM [redacted] Executive & Regulatory Services

September 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account XXXXX1617, Ellyn K [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry submitted by your office on behalf of Ellyn K*** We appreciate your assistance in bringing MsK***’s concerns to our attention According to the information provided, MsK [redacted] stated that she requested that her Mobile Hotspot device be canceled in September 2016; however, she continues to be billed for services MsK [redacted] further stated that the device has not been used and is requesting credit As outlined in our Terms and Conditions of Services, customers must raise any dispute that they have regarding invoiced charges within days of the date of the invoice, or they have accepted the charges Customers do not have to pay the disputed amounts while they are being investigated; however, they must pay amounts not in dispute by the due date to prevent services from being int***upted Disputes can only be made by calling our Customer Care department or by writing to us at the address provided on your invoice We spoke with MsK [redacted] on September 2017, regarding her concerns Our records indicate that MsK***’s account was canceled effective March 3, 2017, and on June 13, 2017, we received a payment of $for the remaining equipment charges Although we maintain the remaining balance to be valid, we applied credits totaling $to the account for the monthly service charges and late fees included on the October through March invoices As a result of these credits, the account is closed with a zero balance In addition, we have contacted the third-party collections agency, and requested that further collection efforts on this account be discontinued Further, the outside collections agency will then update the credit bureaus to remove any negative reporting regarding this issue Please allow up to days for completion of this process MsK [redacted] should allow up to days for completion of this process We regret any inconvenience this matter may have caused MsK*** If additional assistance is required, MsK [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at 1-855-848-3280, extension I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan FExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I would also like to thank you for your assistance, as I have experienced MANY issues with Sprint that were Very difficult to resolve, but with your help I was able to get the resolution I needed and Sprint was finally held accountable Thank you very much, [redacted]

June 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on June 22, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Mr [redacted] stated that he had an unfavorable customer service experience while attempting to address his billing concernMr [redacted] expressed his dissatisfaction with the cost of his monthly recurring charges after he established services with SprintMr [redacted] specifically stated that he was assisted by Sprint’s Customer Care group with respect to the issues and was offered a one time courtesy adjustment as resolution; however, he believes this was insufficient to compensate him for his personal time spent engaging in account management with SprintMr [redacted] requested that Sprint review this matter, and provide him with compensation matching his personal assessment for the value of his time spent while addressing account concerns with Sprint Sprint has reviewed Mr [redacted] ’s complaintUpon activation of service, Mr [redacted] was provided with a clear disclosure of his monthly recurring charges, equipment charges, and all other applicable fees and chargesFurthermore, we were able to locate signed copy of Mr [redacted] ’s electronic service agreement which includes a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of Mr [redacted] ’s plan or other monthly charges on Sprint’s part during the activation of his current plan After further review of our records, Sprint confirmed that Mr [redacted] had been in direct contact with our Customer Advocacy group on May 26, 2017, to discuss his concerns pertaining to a call with our Customer Care group discussing his monthly recurring charges on November 25, Sprint reviewed the call in question and contacted Mr [redacted] on May 31, 2017, to advise that we retrieved and reviewed the call in question and we are unable to substantiate his claims of miscommunication regarding the terms of his plan or other monthly charges on Sprint’s part on November 25, Furthermore, Mr [redacted] expressed his dissatisfaction with the quality of customer service and that he has encountered while contacting Sprint to discuss his account charges at an inconvenience to himselfSprint regrets the unfavorable customer experience Mr [redacted] may have experienced while actively pursuing management of his account and offered a one time courtesy credit in the amount of $and the opportunity to return his iPad Mini Silver 32GB device associated with his phone number ending in [redacted] in exchange for an adjustment of applicable cancellation charges, which he accepted on May 31, We spoke with Mr [redacted] on June 28, 2017, to discuss his concern in detail and relayed the aforementioned informationDuring our discussion, we advised Mr [redacted] that Sprint confirmed that he received the one time courtesy credit of $offered on May 31, 2017, as well as recently receiving a one time adjustment in the amount of $to offset the accelerated cancellation charge for the respective Installment Billing Agreement associated with his iPad Mini Silver 32GB device for phone number ending in ***We advised that Mr [redacted] ’s account has one remaining active line of service with phone number ending in [redacted] billed under his election of Sprint’s 1GB Tablet Data planMr [redacted] expressed his understanding and confirmed that he accepted the offered resolution on May 31, 2017; however, he expressed his concerns with his customer service experience while addressing his aforementioned account concerns We appreciate Mr [redacted] ’s taking time to provide details of his experience with Sprint’s Customer Care groupWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Mr [redacted] ’s feedback and will utilize his input to improve our training and processes We regret any inconvenience this matter may have caused Mr [redacted] If we can be of further assistance, Mr [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between a.mand p.m., Central Time Sincerely, David H Executive Services Analyst

May 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Account xxxxx [redacted] Case [redacted] To Whom It May Concern: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] stated that he returned a device to Sprint, but was subsequently billed for the returned deviceHe is requesting a credit for the returned device We spoke with Mr [redacted] on May 4, and discussed his account concernsAfter a review of Mr [redacted] ’s account and return information, we verified that he did return the device per the program requirementsBased on this, Sprint provided a one-time credit to Mr [redacted] ’s account to offset the billed device chargesMr [redacted] verified satisfaction with this resolution We regret any inconvenience that these matters may have caused If I can be of further assistance with this matter, Mr [redacted] can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, William ***

August 11, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: The inquiry referenced above has been forwarded for our review We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that she is not satisfied with the cost of her current service plan As a result, she is requesting that we allow her to cancel her account with no penalty and that we pay for the devices she tradwhen she activated service In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information Our promotions are posted so that customers are able to make an informed decision on their plan choices With respect, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balances Changes to taxes, service plan selections including the addition of a device Lease or Installment billing option, additional purchases or subscriptions, could result in invoice balance changes According to our records Ms [redacted] subscribes to one of our Family Shared Data plans, with five subscriptions, and currently has open lease agreements on her account In order to discuss plan options it will be necessary for Ms [redacted] to contact us and authenticate the account We attempted to contact Ms [redacted] at the telephone number provided in her inquiry on August 1, 7, and 8, 2017, and mailed a letter to the address on file, however; we have not received a response to our contact attemptsWe look forward to speaking with Ms [redacted] and encourage her to contact us regarding any concerns she may continue to have with her account Ms [redacted] should be advised that in order to discuss the details of her account, she must be able to authenticate her account As a result, we want to advise Ms [redacted] to have her PIN and security information available when she contacts usIf Ms [redacted] ’s concern remains unresolved, we welcome the opportunity to further assist in addressing this matter and ask that she contact us by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### extension *** I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central TimeSincerely, [redacted] TExecutive Services Analyst

May 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx0432, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concern to our attentionAccording to the information received, Ms [redacted] stated that a recent software update to her device caused the device to experience technical issues Additionally, Ms [redacted] expressed dissatisfaction with the level of service she received from our Customer Care group while attempting to resolve her device issuesMs [redacted] requested that we provide her with a replacement device to complete the terms of her Lease Agreement Sprint has reviewed Ms [redacted] complaintDuring our conversation with Ms [redacted] on May 13, 2016, we explained that all new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warrantyMs [redacted] subscribes to Sprint Total Equipment Protection (TEP) on her phone line ending in Therefore, if the problem with Ms [redacted] device is covered under the Equipment Service & Repair Program (ESRP) portion of TEP, her device will be repaired or replaced at no charge at a Sprint service and repair center for the first two visits Ms [redacted] will be charged $for each subsequent visit to a Sprint service and repair center, if her device requires repair or replacement within a rolling 12-month periodIf the problem with Ms [redacted] ’ device is covered under the Equipment Replacement Program (ERP) insurance portion of TEP, she may contact Asurion, the program administrator, to file a claim A $up to a $deductible, depending on the device model, is required at claim approval Further details regarding TEP and the coverage’s under ESRP and ERP may be found at www.sprint.com/tep Since Ms [redacted] experienced technical issues with her device we requested that she take the device into her local Sprint Authorized Service and Repair Center to have it tested by a certified technician and she agreed Ms [redacted] confirmed that she received a replacement device on May 16, 2016, and her issue is resolvedWe appreciate Ms [redacted] taking the time to provide us with her feedback regarding her experience with our Customer Care group We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value her feedback and that her concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience this issue may have caused Ms [redacted] If I can be of further assistance with this matter, MsWilliams can contact me by calling our Executive & Regulatory Services department toll-free number at [redacted] extension *** I am available Monday through Friday from 8:a.mto 4:p.m., Central TimeSincerely, [redacted] Executive Services Analyst

January 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mrs [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mrs [redacted] was a victim of fraudulent activity on her accountMrs [redacted] called in to Sprint on December 22, 2016, about an order that was placed on her account and was being shipped to the Bronx She wanted it cancelled as she had not placed any orderMrs [redacted] states that she was not able to reach anyone who could cancel the orderMrs [redacted] states she was finally directed to our Fraud teamOur Fraud team took care of the fraudulent activity on December 28, but did not provide a callback to Mrs [redacted] as promised to confirm resolution We spoke with Mrs [redacted] on January 18, 2017, and apologized for the difficulties she encountered As a one-time courtesy to demonstrate our commitment to world-class customer service we credited $to her account Mrs [redacted] confirmed that all her issues had been addressed and resolved We appreciate Mrs [redacted] taking the time to provide us with the details of her experience with our Customer Care team We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Mrs [redacted] ’s feedback and that her concerns have been forwarded to the appropriate managerial staff for further review If we can be of further assistance, Mrs [redacted] can contact me directly at ###-###-#### or by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday between a.mand p.m., Central Standard Time Sincerely, Joel [redacted] Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I want to make it very clear here (no matter whether this message will be heard) that we made several very clear requests to Sprint, which by no means would be misunderstoodThe first time we went to the store, ironically they asked us to make a phone call because "local stores don't handle termination ..." Then we made a phone call to clearly request terminationWhen the collection company called me for the over $bill, I confirmed with them very clearly and repeatedly that the account WILL BE TERMINATED after I make the paymentWe also called to terminate the service and made sure the message was correctly delivered.I think they only refund and terminate services for Revdex.com clientsI'm very grateful for the impact Revdex.com can make to support the customers! Regards, [redacted] ***

February 1, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] J [redacted] Sprint Case Dear Ms***: Sprint is in receipt of the Ms [redacted] ’s subsequent inquiryWe appreciate your assistance in bringing our customers’ concerns to our attentionAccording to the information provided in Ms [redacted] ’s inquiry, she advises that she would like confirmation that her account has been closed, and that all credits have been applied to offset the accelerated equipment charges We sent an email to Ms [redacted] on January 28, 2016, and spoke with her today, to assure her that we received the phones and adjusted the disputed cancellation chargesAs a result, her account is in final status and reflects a zero balance If further assistance is needed with this matter, Ms [redacted] can reach me toll-free at ###-###-####, using PIN ***I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, [redacted] M Executive Services Analyst

February 1, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] J [redacted] Sprint Case Dear Ms***: Sprint is in receipt of the Ms [redacted] ’s subsequent inquiryWe appreciate your assistance in bringing our customers’ concerns to our attentionAccording to the information provided in Ms [redacted] ’s inquiry, she advises that she would like confirmation that her account has been closed, and that all credits have been applied to offset the accelerated equipment charges We sent an email to Ms [redacted] on January 28, 2016, and spoke with her today, to assure her that we received the phones and adjusted the disputed cancellation chargesAs a result, her account is in final status and reflects a zero balance If further assistance is needed with this matter, Ms [redacted] can reach me toll-free at ###-###-####, using PIN ***I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, [redacted] M Executive Services Analyst