Sprint Corporation

September 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention According to Mr***’s complaint, he recently inquired about upgrading his currently leased iPhone device as part of Sprint’s iPhone Forever program and was surprised to learn that the monthly lease would increase with a new iPhone device upgrade Mr [redacted] advised that he believes his lease was not to increase as a benefit of the iPhone Forever program We regret the circumstances that prompted Mr***’s complaint We contacted Mr [redacted] and discussed his dispute in detail We explained that the iPhone Forever lease upgrades are subject to current market pricing and lease terms Our records indicate that Mr [redacted] qualifies for the newest iPhone 32GB device under the iPhone Forever program; however, the iPhone 32GB lease costs $each month and his current iPhone lease includes a $monthly lease payment, a difference of $each month between the two devices Based on Mr***’s loyalty and tenure with Sprint, we offered to apply a one-time, lump sum credit to his account totaling $to offset $of the $increase for the duration of the month lease should he decide to upgrade his device Mr [redacted] accepted our offer As a result, we applied the credit to his account, and he agreed to upgrade his device within the next few days Mr [redacted] confirmed that this issue has been satisfactorily resolved We appreciate Mr [redacted] for taking the time to provide us with the details of his recent customer service experience Please be assured that customer feedback is invaluable and consistently used as we re-evaluate our processes and training curriculum We regret any inconvenience Mr [redacted] may have experienced as a result of this matter If he needs further assistance with this issue, I can be reached toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April [redacted] Executive Services Analyst

August 11, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: The inquiry referenced above has been forwarded for our review We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that she is not satisfied with the cost of her current service plan As a result, she is requesting that we allow her to cancel her account with no penalty and that we pay for the devices she tradwhen she activated service In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information Our promotions are posted so that customers are able to make an informed decision on their plan choices With respect, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balances Changes to taxes, service plan selections including the addition of a device Lease or Installment billing option, additional purchases or subscriptions, could result in invoice balance changes According to our records Ms [redacted] subscribes to one of our Family Shared Data plans, with five subscriptions, and currently has open lease agreements on her account In order to discuss plan options it will be necessary for Ms [redacted] to contact us and authenticate the account We attempted to contact Ms [redacted] at the telephone number provided in her inquiry on August 1, 7, and 8, 2017, and mailed a letter to the address on file, however; we have not received a response to our contact attemptsWe look forward to speaking with Ms [redacted] and encourage her to contact us regarding any concerns she may continue to have with her account Ms [redacted] should be advised that in order to discuss the details of her account, she must be able to authenticate her account As a result, we want to advise Ms [redacted] to have her PIN and security information available when she contacts usIf Ms [redacted] ’s concern remains unresolved, we welcome the opportunity to further assist in addressing this matter and ask that she contact us by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### extension *** I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central TimeSincerely, [redacted] TExecutive Services Analyst

August 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account XXXXX***, [redacted] L [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry submitted by your office on behalf of [redacted] We appreciate your assistance in bringing Ms [redacted] ’s concerns to our attention According to the information provided, Ms [redacted] states that she upgraded to the iPhone in November through the iPhone Forever program and turned in her iPhone 6s device; however, she continues to be billed lease charges associated with the iPhone 6sMs [redacted] further state that she added a new line and accepted an offer for a free a Samsung J3; however, she continues to be billed for the device As stated in a past promotion, beginning in November and for a limited time, qualified customers who upgrade and add a new line of service, can get up to Samsung JEmerge devices with 24-month installment agreements on us The customer is billed the monthly installment charge and an account service credit of $will be applied to offset the associated installment charge for the Samsung JEmerge Credit will begin to reflect on the invoice within two billing cycles On August 25, 2017, we spoke with Ms [redacted] regarding her concerns At that time, we confirmed the return of her Apple iPhone 6s device in October Additionally, we have also canceled the installment agreement associated with the Samsung JEmerge device We applied credits totaling $to Ms [redacted] ’s account for the lease charges associated with the Apple iPhone 6s device on the October through July invoices and the installment charges associated with the Samsung JEmerge device on the December through August invoices As a result of these credits, the account reflects a balance of $ We appreciate Ms [redacted] taking time to provide details of her experience with our customer service and retail representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused Ms [redacted] If additional assistance is required, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan FExecutive Services Analyst

September 29, Revdex.com Ward Pkwy, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaintWe appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with her attempts to address her sales-related concernsMs [redacted] stated that upon visiting an authorized Sprint Retail Store location and porting in one line of service and activating a second line of service, she was enrolled in Sprint’s Contract Buyout programMs [redacted] further stated that she has received her American Express Reward Card; however, her previous provider does not accept American Express as a valid form of paymentTherefore, Ms [redacted] requested that Sprint review this matter, process and mail a different Reward Card that is considered to be an acceptable form of payment towards her former provider and mail it to the billing address on file, and cancel her existing Lease agreement Sprint has reviewed Ms [redacted] ’s complaint and our records reflect that from January 11th through 13th of 2017, we spoke with her regarding her Contract Buyout concernsMs [redacted] previously confirmed receipt of the American Express reward cardShe was also advised that Sprint has fulfilled its Terms and Conditions of Service pertaining to the Contract Buyout programAs such, Sprint respectfully declined her request to process and mail a different reimbursement cardFurther, we reviewed her existing Lease agreement and confirmed that it is a valid leaseAs a result, we must also respectfully declined her request to cancel her valid Lease agreement on file We spoke with Ms [redacted] on September 25, 2017, regarding her account concerns and explained the noted terms of our Contract Buyout programAdditionally, we confirmed with her that Sprint does not believe that canceling her current Lease Agreement is warrantedMs [redacted] confirmed her understanding of the information that was relayed to her We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Chanda L Executive Services Analyst

October 6, Revdex.com Serving Greater Kansas City Ward Parkway, Suite Kansas City, MO [redacted] Re: Revdex.com Case [redacted] , [redacted] on Behalf of Gregory [redacted] Sprint Account [redacted] Sprint Case: [redacted] To Whom It May Concern: This is in response to the letter received by our organization on October 3, regarding Ms [redacted] We would like to thank you for the opportunity to respondWe at Sprint do see customer satisfaction as our priority and therefore regard every issue as critical and important Ms [redacted] ’s follfiling expressed her dissatisfaction with the billing address on her husband’s Sprint account not being updatedMs [redacted] further expressed her concerns with not being compensated for the time spent resolving her account concernsMs [redacted] requested that Sprint review this matter Sprint has reviewed Ms [redacted] ’s complaintAccording to our records on September 26, 2016, our Executive analyst spoke with Ms [redacted] and informed her, the billing address on her husband’s account was updated to reflect the address provided on the Revdex.com complaint, Additionally, our Executive analyst spoke with Ms [redacted] on October 4, 2016, and reiterated the aforementioned information to herAlso, Sprint appreciated Mrand Ms [redacted] ’s business; however, as per the terms and conditions, Sprint is not required to provide compensation to its customers in an effort to resolve the concerns that are brought to our attentionMs [redacted] confirmed her understanding with the information provided and appreciated that Sprint followwith her with regards to her account concerns; however, she requested that Sprint cease communication with herAlso, we apologize for any miscommunication or misunderstanding during the September 26, call We appreciate Ms [redacted] taking time to provide details of her experience with SprintWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Ms [redacted] ’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further reviewAgain, we apologize for any inconvenience this matter may have caused Ms [redacted] If I can be of further assistance, Ms [redacted] may contact me directly by calling Sprint’s Executive & Regulatory Services Department at ###-###-#### Ext***I am available Monday through Friday from a.mto p.m., Eastern Time Sincerely, /s/ Hakima W Hakima W Executive Service Analyst Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:At this time I do not want to discuss this matter any further.the account holder and myself have tried multiple times to solve this matter and have spent countless hours trying to work with sprint only to be told many different thingsI do not wish to waste any more time on this matter and would just like other people to be informed of how sprint treats there customers I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

January 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] , submitted on December 27, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with the inability to have unspecified Sprint devices unlocked for use with another wireless service provider, after satisfying the respective Sprint agreements Mr [redacted] requested that Sprint review this matter, provide him with clarification regarding Sprint’s unlocking policies, and unlock his devices Sprint has reviewed Mr [redacted] ’s complaint Please note unlocking a device is a general term that refers to one or more types of device unlocking MSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different network Unlocking also refers to enabling the SIM slot of the device to allow another carrier’s SIM card to be inserted (either domestic or international) Unlocking a device will not necessarily make that device interoperable with another carrier’s network In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network) Additional information about unlocking may be found at www.sprint.com/unlock Sprint will unlock a device under the following circumstances: · Any associated service agreement, installment billing purchase agreement, or lease agreement for the device must be fulfilled, including payment in full of any applicable Early Termination Fee(s) or end-of-lease/installment billing purchase options; · The account associated with the device must be in good standing; · The device has not been reported as lost or stolen and is not associated with fraudulent activity or otherwise flagged as ineligible for unlocking; and · The device has been active on the Sprint network, currently or in the past, for a minimum of days We confirmed that some devices associated with Mr [redacted] ’s account are not eligible for unlocking due to the devices have not been active on the Sprint network, currently or in the past, for a minimum of days In order to ensure a satisfactory or mutually acceptable resolution, we must speak with Mr [redacted] directly We attempted to contact Mr [redacted] via phone and e-mail on January 2nd, 4th and 8th of We also mailed a letter to the address on file on January 8, 2018, advising him of our receipt of his complaint and our need to speak with him directly Unfortunately, we have not received a response from Mr [redacted] Therefore, we continued with our contact efforts to Mr [redacted] on January 16, 2018, without successWe look forward to speaking with Mr [redacted] and encourage him to contact us regarding any concerns he may continue to have with his accountMr [redacted] should have his PIN and security information available when he contacts the undersigned We regret any inconvenience this matter may have caused Mr [redacted] If we can be of further assistance, Mr [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at 1-844-282-ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, David HExecutive Services Analyst

October 14, To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on September 21, We appreciate your assistance in bringing our customer’s concerns to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with the inability to unlock her iPhone device to utilize internationally Ms [redacted] stated in her complaint, that she contacted Sprint and requested to unlock her iPhone device to utilize internationally; however, her request was denied since the device was not activated on the Sprint network for the last days Therefore, Ms [redacted] has requested clarification regarding Sprint’s unlocking policies for the iPhone device, which was previously activated on Sprint's network on March 11, Ms [redacted] has indicated that she would like the device unlocked Sprint has reviewed Ms***’s complaintPlease note that unlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of the device to allow another carrier’s SIM card to be inserted (either domestically or internationally)Unlocking a device will not necessarily make a device interoperable with another carrier’s network In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network) Additional information about unlocking may be found at www.sprint.com/unlock Sprint will unlock a device under the following circumstances: Any associated service agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled, including payment in full of any applicable Early Termination Fees or end-of-lease/installment billing purchase options The associated account is in good standingThe device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlockedThe device has been active on the Sprint Network, currently or in the past, for a minimum of days Please be advised that Ms***’s account was cancelled on April 10, Since Ms***’s iPhone device had not been active on the Sprint network in the past days, Sprint was unable to unlock her device to be utilized internationally In an effort to ensure that Sprint and Ms***’s reach an amicable resolution regarding her device unlocking concerns, we need to speak with her directly We made multiple attempts to reach Ms*** We attempted to contact Ms [redacted] via phone and e-mail on September 23, 27, and of to further investigate her concerns Please be advised that we received e-mail communication from Ms [redacted] on September 29, 2016, advising us that she no longer has the iPhone device in her possession However, we continued with our additional contact efforts to Ms [redacted] on October 3, 5, and of 2016, to determine if we can be of further assistance; unfortunately, we were unable to reach her directly Should Ms [redacted] have any additional questions or concerns pertaining to this matter, we urge her to contact the undersigned directly at the phone number noted below We apologize for any inconvenience Ms [redacted] may have experienced while attempting to resolve this matter If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time Sincerely, /s/ [redacted] [redacted] Executive & Regulatory Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I also wanted to say I thank MsShannon p she was very helpful in nice in understanding if these companies had more like her it would run smooth thank you again for helping me

August 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Boost Mobile Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] *** We appreciate your assistance in bringing our customer’s Boost Mobile concerns to our attention In the information provided, Ms*** stated that she has been with Boost Mobile for less than hours and she subscribes to a $monthly service plan, but her data is moving at 2G speedsShe further stated that she has sent screen shots via the chat line and still no resolution to her issue has been providedShe requested that Boost Mobile address her concerns with her service We regret any inconvenience Ms*** may have experienced while attempting to resolve her data concernsDuring our initial discussion with Ms*** on July 18, 2017, we advised her that additional troubleshooting is necessary to assess the data concerns; therefore, we would have our Technical Support team contact her for further assistance According to the results of our investigation, we confirmed that we were unable to identify any issues with our network and deemed the concerns that Ms [redacted] presented are a result of indoor coverage issues Because Ms [redacted] expressed that she believes her issues are device related, we offered her a percent equipment discount towards any Boost Mobile device on our website at www.boostmobile.com Ms [redacted] accepted our offer and agreed to contact our office directly when she is ready to make a purchase On behalf of Sprint, I apologize for any inconvenience these matters may have caused Ms*** If she has further questions regarding these concerns, she can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time Sincerely, Shannon PExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I would also like to thank you for your assistance, as I have experienced MANY issues with Sprint that were Very difficult to resolve, but with your help I was able to get the resolution I needed and Sprint was finally held accountable Thank you very much, [redacted]

September 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: File [redacted] , [redacted] Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Mr [redacted] stated that his newly established account was canceled without his consentAs a result, he lost his American Airline advantage milesHe is requesting a refund and he be awarded his American Airline advantage miles be awardedHe is also request the credit inquiry be removed We spoke with Mr [redacted] on August 25, 2017, regarding his concernsWe explained that accounts with minimal or no usage are identified and handled by specialized team to validate customer’s account and equipment purchaseWe reviewed the account to confirm order delivery and usage details to determine if the account/device is being used by customer or potentially fraudaccount usage typically appears on customer’s account between 3-days of equipment deliveryThe account was established on July 18, 2017, and suspended on July 25, for no usage Mr [redacted] confirmed that he did travel after he purchased the equipment and did not use the device for a weekTo restore service, we directed Mr [redacted] to our retail store with proper identification to secure the accountSince speaking with Mr [redacted] the account was restored on July 29, 2017, his American Airline advantage miles are being awarded and a refund check for $was sent to him on August 30, We regret any frustration this matter may have caused If we can be of further assistance, Mr [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Michael GExecutive Services Analyst

---------- Forwarded message ----------From: [redacted] .< [redacted] >Date: Thu, Sep 1, at 6:PMSubject: Complaint ID 11687191To: [redacted] Hi, I recently submitted this complain about SprintMy husband worked it out with themEven though we had to pay $76, they are going to let me "upgrade" to a new phone and stay with themThank you for your timeYou may cancel this complaint.Sincerely,Norma R

I have received a voicemail from sprint about this complaint but I can't hear them to get the call back number please let them know

To Whom It May Concern: Thank you for forwarding the above-referenced inquiry of Ms [redacted] to the Sprint Executive & Regulatory Services department We appreciate your assistance in bringing our customer’s Boost Mobile concerns to our attention In her inquiry, Ms*** indicated that she did not receive a $account credit that was part of our promotional offer for her second month of service As such, she requested that the account credit be honored We spoke with Ms [redacted] on September 19, 2016, she confirmed having remitted two on time consecutive service payments in order to receive the promotional award Our records reflect that she had met the requirements to receive the $promotional credit As such, we applied a $credit to honor our promotional offer and in addition, as a goodwill gesture, we applied a credit of $to offset one month of her services We confirmed that her promotional credit concerns have been fully addressed and she is completely satisfied with our resolution We regret any inconvenience these matters may have caused Ms*** If she has any further questions or concerns regarding these matters, she can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, [redacted] Executive Services Analyst

March 5, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Case [redacted] – [redacted] Sprint Case [redacted] – [redacted] *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] (***) [redacted] We appreciate your assistance in bringing our customers’ concern to our attention In her inquiry, Ms [redacted] disputed charges assessed to her closed Sprint account for a device that she was unaware needed to be returned to us when she forfeited it to her current service provider She requested that we remove her final Sprint account balance We regret any possible misunderstanding that may have occurred related to the status of Ms [redacted] ’s noted device and her final account balance Unfortunately, our attempts to contact her to discuss her reported concerns in detail were not successful However, our records reflect that the equipment associated with Ms [redacted] ’s lines of Sprint services were leased from us; therefore, because we retain ownership of leased devices unless customers satisfy all lease balances and pay the Device Purchase Option charges, the referenced device was to have been returned to us when she terminated her Sprint services, pursuant to the terms of her accepted lease agreementBased on the nature of Ms [redacted] ’s disputed and our inability to identify any billing error on her account, it will be necessary for us to speak with her directly to validate her account security information and obtain additional details that will aid in our investigation However, our attempts to contact her by telephone and via e-mail have been unsuccessful We believe that we can fully address Ms [redacted] ’s reported concerns, and we look forward to having the opportunity to do so As such, if this matter remains unresolved, we invited her to contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 9:and 6:p.m., Central TimeSincerely, Linda W Executive Services AnalystLW/bg

June 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: We appreciate your assistance in bringing the concern of Ms [redacted] to our attention We regret any inconvenience that she may have experienced in this matter According to the information provided in the complaint, Ms [redacted] indicates that she leased four devices from Sprint for four lines of service She states that the four associated phone leases expired in January She also states that she subsequently cancelled one line of service and returned the associated phone to Sprint She states that she advised our Customer Care representative that she was interested in keeping two devices She states that our Customer Care representative advised her that her monthly lease payments going forward for the two devices would be applied to offset the End of Lease (EOL) charge reflected on each lease Ms [redacted] also states that she upgraded the phone on another phone number ending in [redacted] to the iPhone Plus She states that she anticipated receiving a $monthly credit promotion for this phone number She states that the associated lease for the iPhone Plus reflected for the phone number [redacted] was $although she anticipated receiving a $credit each month to offset the $monthly lease charge She states that she returned to Sprint’s retail store and our retail store representative advised her that the monthly lease charge for the phone number ending in [redacted] to reflect a $monthly lease charge credit She states that it was her understanding that the matter was resolved; however, each month it is necessary for her to contact our Customer Care department in order for the $credit to be applied to offset the monthly lease charge of $for the phone number ending in *** She requests that the matter be reviewed and that her anticipated lease credit be honored During our discussion with Ms [redacted] on June 12, 2017, she stated that her concerns were previously resolved to her satisfaction Although the noted EOL charges are valid and payable to Sprint per the terms of the associated leases, in an effort to reach an amicable resolution to this matter, and to bring closure, we previously applied $in account credits to offset the valid End of Lease charge for the phone numbers ending in [redacted] and *** Moving forward, Ms [redacted] will be held to the terms of her leases Additionally, as a further demonstration of our commitment to excellence, and to reach an amicable resolution, we applied a $account credit to offset the difference in lease charges assessed for the phone number ending in [redacted] for the remaining lease time frame of thirteen months As a result, Sprint considers this matter fully addressed and resolved According, no additional credits will be issued to the account for the aforementioned concerns If Ms [redacted] needs further assistance with these matters, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] **

Revdex.com Case # 12225570, [redacted] Sprint Account # XXXXX Sprint Case # To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] submitted on June 29, We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Mr [redacted] expressed his concern with the delay in receiving an adjustment to his account, upon the return of his leased devices and the cancellation of his Sprint account Mr [redacted] requested that Sprint review this matter and adjust his account accordingly Sprint has reviewed Mr [redacted] ’s complaint Our records indicate that Mr [redacted] cancelled his Sprint account on April 10, 2017, by porting-out his lines of service to another wireless service provider As a result, Mr [redacted] ’s account was assessed the remaining Lease cancellation and Lease Device Purchase Amount charges in accordance to the terms of his respective Lease Agreements Our records further indicate, that MrPiptone returned his three devices to a local Sprint Retail Store location on April 12, Furthermore, on June and June 25, 2017, adjustments totaling $were applied to MrPiptone’s account to offset the aforementioned charges In an effort to ensure that Sprint has satisfactorily resolved MrPiptone’s account concerns, we attempted to contact him via phone and e-mail on July and of Subsequently, we received email correspondence from MrPiptone on July 11, 2017, confirming that his account concern was addressed and resolved to his satisfaction We regret any inconvenience this matter may have caused Mr [redacted] If we can be of further assistance with this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, extI am available Monday through Friday between a.mand p.m., Central Time Sincerely, Terrance R Executive Services Analyst

April 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: The above referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing Mr [redacted] ’s concern to our attention According to the information in his inquiry, Mr [redacted] stated that he is denying all knowledge of an account that was opened and maintained using his name and personal identifiers During our conversation with Mr [redacted] on March 31, 2017, we informed him that he will need to complete an Identity Theft Affidavit and submit the form to the address provided along with any supporting documentation At that time our Fraud Management group will be able to properly investigate this matter and determine the best resolutionThe form and instructions for completing it can be found on www.sprint.com, by typing “clear up identity theft” in the search engine We regret any inconvenience that this matter may have caused If I can be of further assistance with this matter, Mr [redacted] can reach me by contacting the Executive & Regulatory Services Department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst