Sprint Corporation

March 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] W*** Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: We appreciate your assistance in bringing the concern of Mr [redacted] W [redacted] to our attention We apologize for any inconvenience that he may have experienced in this matter According to the information provided in the complaint, Mr [redacted] indicates that a retail sales representative advised him that two activation fees would be waived and that the Sprint discount available through his employer would be applied to his account He states that another retail store representative offered him a $credit to offset accessories that he purchased at the retail store He requests that account credits be applied to offset the above-referenced activation fees, that he be able to return the above-referenced accessories and that his account be cancelled with the associated phone cancellation charges waived Mr [redacted] also states that he had an unfavorable customer experience while attempting to resolve the matter During our discussion with Mr [redacted] in regard to the above-referenced matters, he stated that a retail store representative advised him that two Activation Fees would be waived He also stated that he provided proof of his employment to our retail sales representative and anticipated his employer’s discount being previously reflected on his Sprint account He stated that another retail sales representative advised him that a $credit would be provided to offset his $in accessory purchases at the retail store We advised Mr [redacted] that our review of the account records indicated that the charges assessed to his account were valid We also advised him that our review did not reflect his request for his employer’s discount to be applied at the time of his account establishment in We confirmed with him that our review indicated that his employer’s discount was subsequently provisioned on his account effective February 22, In view of any possible misunderstanding in regard to these matters and to reach an amicable resolution in this matter, we applied $in account credits to offset two activation fees assessed, a $Accessory charge that was billed to the account and to partially offset his employer’s discount that was not previously applied to his account The applied credits included taxes, applicable fees and surchargesHe indicated that he will be remaining a Sprint customer and stated that the matter is resolved We appreciate Mr [redacted] for taking the time to provide us with the details of her customer service experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value her feedback and will utilize this input to improve our training and processes If Ms [redacted] needs further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst

July 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ID [redacted] , Mark A [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MrMark A [redacted] We appreciate your assistance in bringing this concern to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction with receiving multiple contact from Sprint although he does not have any account with us He requested that our contacts to him cease We regret any frustration this matter may have caused Mr [redacted] However, with the information provided, we were unable to identify the source of any contact attempts made by Sprint to him Unfortunately, our attempts to contact Mr [redacted] via telephone and e-mail on July 3, and 21, 2017, to discuss his reported concerns were unsuccessful We also sent a letter to him at the address noted in his filing, acknowledging our receipt of his inquiry and our need to obtain additional information to aid in our review To date, we have not received any response from him We regret any inconvenience this issue may have caused Mr [redacted] We believe that we can fully address his reported concerns, and we look forward to having the opportunity to do so As such, if this matter remains unresolved, he can contact me directly by calling our Executive & Regulatory Services department toll free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Analyst

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I also very much appreciate your help in assisting me with resolving this matter - your input and contribution definitely helped greatly, thank you! Regards, [redacted] ***

April 17, [redacted] ***Revdex.comWard Parkway, Suite 401Kansas City, MO 64114Re: Revdex.com Case [redacted] Complaint of [redacted] *** Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced complaint of Ms [redacted] ***, regarding Sprint account XXXXX *** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with the level of customer service provided by our representatives during her attempts to resolve her phone promotion with LG She states that a television was offered to her as part of a promotion when she purchased her LG phone Ms [redacted] states that when she received her LG television the screen was shattered As a result, she returned her LG phone to Sprint and requested that UPS pick up her LG television and remove the charges on her Sprint invoice in the amount of $899.13.We appreciate Ms***’s taking the time to provide us with the details of her experience with our Customer Care representatives Please be assured that we value customer feedback and that her concerns have been forwarded to the appropriate managerial staff for further review.We regret any negative experience Ms [redacted] had with the LG phone and LG television promotion We were able to verify that Ms [redacted] turned her LG phone to Sprint and we have removed all the charges on Sprint account.We are pleased that we were able to resolve these concerns to Ms***’s satisfaction If we can be of further assistance regarding these matters, you or Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am generally available Monday through Friday between 8:a.mand 5:p.m., Central Time Sincerely,Dianah A.Executive Services AnalystTell us why here

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:Thank you for your assistance, just glad to have completed the closure of the account; even though going through all this they still did not get thing done correctly

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I accept offer from Sprint with a final payment of $53.53; payment will be made promptly With agreement soon to go into effect as a result of payment, I ask that the numerous collection agency calls I have received over the past couple of weeks STOP and stop immediatelyFurther, I request Sprint to confirm, in writing, that there are no negative or derogatory responses reflected with credit reporting agencies or any other entities where my creditability may come into question, if any, are removed; and, provide statement, to home address, reflecting obligation to Sprint as paid in full Regards, [redacted] Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me as long as I will be able to cancel my contract with Sprint.I will return the lease phones I was told when return the phone in good condition I will receive credit for them Sprint can you please confirm the information that is below? Thanks Line ending in Return Value Remanding Balance of Contract*** $ $341*** $ $54*** $ $180*** $not a lease phone need to paid full balance Regards, [redacted]

June 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] L [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] L [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with her service and equipment charges being higher than quoted to her when she recently established Sprint services at one of our retail locationsShe also described unfavorable customer experiences during her attempts to address those concernsMs [redacted] requested that we allow her to cancel her services and return her Sprint equipment in exchange for our refunding all payments she has remitted to us We regret any possible misunderstanding that may have occurred related to Ms [redacted] ’ monthly billing and equipment costsOur records reflect that Ms [redacted] activated her services with us on April 1, 2017, when she ported her mobile number to our network from her previous providerAt that time, she accepted a 24-month installment billing purchase agreement for her LG Gdevice, a 12-month installment billing purchase agreement for equipment accessories, and our Unlimited Freedom with AutoPay price plan that provides unlimited talk time, text messaging, and data usage for a $per month plus applicable taxes and surcharges for one line of service if the account is enrolled in our recurring automatic payment (AutoPay) programIf the account is not enrolled in AutoPay, the monthly rate increases to $plus applicable taxes and surcharges Our records further reflect that representatives of a specialized escalations team spoke with Ms [redacted] on May 26, 2017, regarding her reported billing issuesAt that time, she reiterated her desire to terminate her services with us by porting her mobile number to another network, and we explained the information outlined aboveAlthough we were unable to identify any error on the part of Sprint related to her dispute, we agreed to credit her account for the pending accelerated equipment and accessory charges contingent upon the return of that equipment in good working condition to our warehouseMs [redacted] accepted our offer, and we forwarded prepaid kits her billing address of record to facilitate the return shipment to our warehouse Those representatives contacted Ms [redacted] again on May 30, 2017, and she advised that she returned the accessories to the original point of saleWe then advised her that, when the retail location forwards the accessories to our warehouse, the corresponding $accelerated pay-off balance for her accessory finance agreement will be credited Our records reflect that Ms [redacted] ported her mobile number from our network to another service provider on June 8, To date, we have not received her device shipment; therefore, we have not yet applied the $accelerated device pay-off balanceHowever, we will continue to monitor the status of that return shipment and apply the credit once it is received We appreciate Ms [redacted] ’ taking time to provide details of her experiences with our retail and Customer Care representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize her input to improve our training and processes We regret any frustration these matters may have caused and the loss of Ms [redacted] ’ business, but we are pleased that we were able to resolve her reported concerns satisfactorilyIf we can be of further assistance with these issues, Mr [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Tuesday through Saturday, between a.mand p.m., Central Time Sincerely, Dionne H Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:This months bill is now even HIGHER than last The store manager I met with a couple of weeks ago, Antwone, also disputed the charges and agred that my bill was too high I’ll need someone to look into this further This isn’t fair, not good business and Unethical What is going on? Pls adjust my bill accordingly Thank you for your time Regards, Melissa [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Thank you for your help and also thank sprint for the solutionI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

July 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on June 7, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with the inability to view his billing statements online, after he established services with SprintMr [redacted] stated that he noticed a $increase in his monthly billing statements; however, he was unable to access his MYSprint.com online account to review his monthly billing statementsMr [redacted] requested that Sprint review this matter, provide him with an explanation of his charges and allow him the ability to access his MYSprint.com online account Sprint has reviewed Mr [redacted] ’s complaintUpon activation of service, Mr [redacted] was provided with a clear disclosure of his monthly recurring charges, and all other applicable fees and chargesFurthermore, we were able to locate signed copies of Mr [redacted] ’s electronic service agreement which includes a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of Mr [redacted] ’s plan or other monthly charges on Sprint’s part during the activation of his current plan After further review of our records, Mr [redacted] ’s line of service was configured onto Sprint’s Framily plan; the Sprint Framily plan offers unlimited talk and text, and gigabyte (GB) of data, while on the Sprint network for as little as $per month per line (with to subscribers in group) with no requirement to share dataFurther, the Sprint Framily plan allows all Framily members to invite family members, friends, and others who are eligible to join Sprint and saveThe Framily group can be made up of multiple phone lines from one account or lines across different accountsNew customers can join an existing Framily group or start a new oneExisting customers can create a new Framily group or join a Framily group already associated with their account; however, existing subscribers cannot join a group outside of their accountOnce on the Framily plan, future device purchases must be made using Sprint Easy Pay or by paying the full retail price All lines reflect the standard monthly charge of $and then discounts are applied based on the number of active lines within the Framily groupPlease note that the applicable discounts are applied within one to two bill cycles after each line is added to the groupAnother added benefit is that each Sprint Framily member can customize their own planEach member has the option to bto unlimited data plus get annual upgrades with Sprint Easy Pay for an additional $per month per line or bto gigabytes of data for just $per month per lineIf a Framily member exceeds their data allotment, additional on-network data above gigabyte or the gigabyte bis cents per megabyteAdditional information regarding Sprint Framily can be viewed via www.sprint.com/framily We spoke with Mr [redacted] on June 29, 2017, to discuss his concern in detail and relayed the aforementioned informationDuring our conversation, we advised Mr [redacted] that the Framily group with which his account was associated with no longer meets the qualifying criteria which previously awarded him a recurring $discount to his monthly recurring cost of the Sprint Framily planMr [redacted] confirmed he understood and had no further concerns regarding the monthly recurring cost of his servicesAdditionally, we discussed possible alternative plans which could lower the cost of Mr [redacted] ’s monthly recurring charges; however, he did not elect to make any changes to his price plan at that time Following our contact with Mr [redacted] on June 29, 2017, we engaged our Technical Support group to address his MYSprint.com online account profile issuesOur Technical Support group have made multiple attempts to reach Mr [redacted] regarding this matterUnfortunately, we have not reached Mr [redacted] directly or received a return contact from himShould Mr [redacted] require further assistance, we encourage him to review the text messages notification that was sent to him by our Technical Support group or contact the undersigned directly at the phone number noted below at his earliest convenience We regret any inconvenience this matter may have caused Mr [redacted] If we can be of further assistance, Mr [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between a.mand p.m., Central Time Sincerely, David H Executive Services Analyst

September 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] regarding her Sprint account We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with not receiving the pricing quoted to her when she recently added four new lines of service to her existing Sprint account on May 20, She also described unfavorable customer experiences during her attempts to address that matter She requested that Sprint honor the pricing that was quoted We regret any misunderstanding that may have occurred regarding Ms***’s monthly Sprint charges We spoke with Ms [redacted] on September 11, 2017, and confirmed that the price quote she received at the point of sale does not include additional account options she selected such as her tablet service, Total Equipment Protection (TEP) equipment insurance for the new lines of service, or applicable taxes, surcharges, and regulatory fees Additionally, we confirmed that, although both of her new ***sung Galaxy Jdevices may have been presented to her as being free of charge, she signed installment billing purchase agreements that outline her acceptance to pay $per month for those devices for months and to receive a reward card of $to offset the cost of each device after twelve weeks of service To address Ms***’s billing dispute, we updated her rate plan to our promotional Unlimited Freedom Plan effective September 27, That plan provides unlimited talk time, text messaging, and data usage per line at a rate of $per month for the first line, $per month for the second line, $on the third and fourth lines, and no charge for the fifth line through September 30, Then, as outlined in the terms of that plan and in our promotional materials, the cost of the plan will increase to a rate of $per month for the first line, $per month for the second, and $per month for additional lines as of October 1, Those rates do not include applicable taxes and surcharges but do reflect a $per month per line discount for customers who enroll in and maintain our automatic monthly payment (Auto Pay) option In accordance with Ms***’s request, we removed TEP from her lines of service ending [redacted] and [redacted] and applied credits totaling $to offset the associated charges assessed for that option on those lines Due to any possible miscommunication that may have occurred regarding pricing for Ms***’s rate plan, we confirmed that credits totaling $were previously applied to her account on June 25, 2017, to re-rate charges reflected on her May invoice, and we applied additional credits of $to her account on September 12, 2017, to offset the difference between the charges during the term of her agreement quoted to her and the actual charges for the promotional service plan that is now active on her account Ms [redacted] stated that she is satisfied with our resolution We thanked Ms [redacted] for taking time to provide details of her experiences with our retail and Customer Care representatives We advised that we are continually striving to improve the quality of service provided to our customers We also assured her that we value customer feedback and that these concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these matters may have caused If we can be of further assistance with these concerns, Ms [redacted] can contact me by calling our Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

---------- Forwarded message ----------From: [redacted] .< [redacted] >Date: Thu, Sep 1, at 6:PMSubject: Complaint ID 11687191To: [redacted] Hi, I recently submitted this complain about SprintMy husband worked it out with themEven though we had to pay $76, they are going to let me "upgrade" to a new phone and stay with themThank you for your timeYou may cancel this complaint.Sincerely,Norma R

October 6, Revdex.com Serving Greater Kansas City Ward Parkway, Suite Kansas City, MO [redacted] Re: Revdex.com Case [redacted] , [redacted] on Behalf of Gregory [redacted] Sprint Account [redacted] Sprint Case: [redacted] To Whom It May Concern: This is in response to the letter received by our organization on October 3, regarding Ms [redacted] We would like to thank you for the opportunity to respondWe at Sprint do see customer satisfaction as our priority and therefore regard every issue as critical and important Ms [redacted] ’s follfiling expressed her dissatisfaction with the billing address on her husband’s Sprint account not being updatedMs [redacted] further expressed her concerns with not being compensated for the time spent resolving her account concernsMs [redacted] requested that Sprint review this matter Sprint has reviewed Ms [redacted] ’s complaintAccording to our records on September 26, 2016, our Executive analyst spoke with Ms [redacted] and informed her, the billing address on her husband’s account was updated to reflect the address provided on the Revdex.com complaint, Additionally, our Executive analyst spoke with Ms [redacted] on October 4, 2016, and reiterated the aforementioned information to herAlso, Sprint appreciated Mrand Ms [redacted] ’s business; however, as per the terms and conditions, Sprint is not required to provide compensation to its customers in an effort to resolve the concerns that are brought to our attentionMs [redacted] confirmed her understanding with the information provided and appreciated that Sprint followwith her with regards to her account concerns; however, she requested that Sprint cease communication with herAlso, we apologize for any miscommunication or misunderstanding during the September 26, call We appreciate Ms [redacted] taking time to provide details of her experience with SprintWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Ms [redacted] ’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further reviewAgain, we apologize for any inconvenience this matter may have caused Ms [redacted] If I can be of further assistance, Ms [redacted] may contact me directly by calling Sprint’s Executive & Regulatory Services Department at ###-###-#### Ext***I am available Monday through Friday from a.mto p.m., Eastern Time Sincerely, /s/ Hakima W Hakima W Executive Service Analyst Tell us why here

January 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] , submitted on December 27, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with the inability to have unspecified Sprint devices unlocked for use with another wireless service provider, after satisfying the respective Sprint agreements Mr [redacted] requested that Sprint review this matter, provide him with clarification regarding Sprint’s unlocking policies, and unlock his devices Sprint has reviewed Mr [redacted] ’s complaint Please note unlocking a device is a general term that refers to one or more types of device unlocking MSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different network Unlocking also refers to enabling the SIM slot of the device to allow another carrier’s SIM card to be inserted (either domestic or international) Unlocking a device will not necessarily make that device interoperable with another carrier’s network In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network) Additional information about unlocking may be found at www.sprint.com/unlock Sprint will unlock a device under the following circumstances: · Any associated service agreement, installment billing purchase agreement, or lease agreement for the device must be fulfilled, including payment in full of any applicable Early Termination Fee(s) or end-of-lease/installment billing purchase options; · The account associated with the device must be in good standing; · The device has not been reported as lost or stolen and is not associated with fraudulent activity or otherwise flagged as ineligible for unlocking; and · The device has been active on the Sprint network, currently or in the past, for a minimum of days We confirmed that some devices associated with Mr [redacted] ’s account are not eligible for unlocking due to the devices have not been active on the Sprint network, currently or in the past, for a minimum of days In order to ensure a satisfactory or mutually acceptable resolution, we must speak with Mr [redacted] directly We attempted to contact Mr [redacted] via phone and e-mail on January 2nd, 4th and 8th of We also mailed a letter to the address on file on January 8, 2018, advising him of our receipt of his complaint and our need to speak with him directly Unfortunately, we have not received a response from Mr [redacted] Therefore, we continued with our contact efforts to Mr [redacted] on January 16, 2018, without successWe look forward to speaking with Mr [redacted] and encourage him to contact us regarding any concerns he may continue to have with his accountMr [redacted] should have his PIN and security information available when he contacts the undersigned We regret any inconvenience this matter may have caused Mr [redacted] If we can be of further assistance, Mr [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at 1-844-282-ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, David HExecutive Services Analyst

I did respond to the original messageThe issue was handled to my satisfaction Thank you

July 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] on behalf of [redacted] submitted on June 24, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with terms of their Lease Agreements not being properly disclosed to them upon the activation of their two iPhone devices Specifically, stating that they can keep the above-referenced devices after they satisfy the terms of their Lease AgreementsHowever, they were instructed to return the iPhone devices at the end of their lease termsTherefore, Mr [redacted] requested that Sprint review this matter and provide them with an amicable resolution Sprint has reviewed Mr [redacted] ’s complaint According to our records, on May 29, 2015, Ms [redacted] upgraded the devices associated with phone lines ending in [redacted] and *** At that time, she activated two iPhone devices via Sprint’s Leasing programPlease note effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, Ms [redacted] can purchase the devices and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/lease Upon activation of service, Ms [redacted] was provided with a clear disclosure of her equipment purchases, and all other applicable fees and chargesFurthermore, we were able to locate signed copies of her Lease Agreements which includes a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of her plan or other monthly charges on Sprint’s part during the activation of her Lease AgreementsAs such, Sprint considers the charges to be valid Our records further indicate, on June 17, 2017, Ms [redacted] ported-out phone lines ending in [redacted] and [redacted] to another wireless service provider, effectively cancelling their Lease Agreements prior to fulfilling the designated terms As a result, Ms [redacted] ’s account was assessed Lease Device Purchase Amount charges as indicated on the June billing statement At this time, Ms [redacted] ’s account remains active with one line of service In an effort to ensure a satisfactory and mutually acceptable resolution, we have made multiple attempts to reach Mrand Ms [redacted] regarding their concerns We attempted to contact Mrand Ms [redacted] via phone and e-mail on July 3, 5, and of 2017, and mailed a letter to the address on file on June 12, 2017, advising Ms [redacted] of our receipt of Mr [redacted] ’s complaint and our need to speak with her directly Unfortunately, we have not yet received a return call from Mror Ms [redacted] Therefore, we continued with our contact efforts to Mrand Ms [redacted] on June 18, 2017, without success Should Mror Ms [redacted] require further assistance with this matter, we encourage them to contact the undersigned directly at the phone number noted below at their earliest convenience We look forward to speaking with Mrand Ms [redacted] and encourage them to contact us regarding any concerns they may continue to have with Ms [redacted] ’s accountMs [redacted] should have her PIN and security information available when she contacts the undersignedWe regret any in convenience this matter may have caused Mrand Ms [redacted] If Mror Ms [redacted] would like to further discuss this matter, they can contact our Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday, from a.mto p.m., Eastern Time Sincerely, /s/ Romualdo F Romualdo FExecutive & Regulatory Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] **

January 31, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Account XXXXX6371, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] ***We appreciate your assistance in bringing our customer’s concern to our attention In the information provided, Ms [redacted] requested additional information regarding charges reflected on her invoices Ms [redacted] stated that she has been charged an additional $fee monthly after replacing one of handsets Ms [redacted] stated that she was offered to have this fee removed in November 2017; however, Ms [redacted] stated that she was charged twice for this charge on her December invoice Ms [redacted] requested Sprint remove the $subsidized phone charge and apply credits to offset those charges reflected on her December Sprint invoice In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and website at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing During our conversation with Ms [redacted] on January 10, 2018, we confirmed that on November 27, 2016, Ms [redacted] selected one of our unlimited promotional price plans which include an additional $monthly Subsidized Phone Charge per line which is billed when a discounted device is activated on phone lines with this service plan Customers can find the full details of this plan as well as all of our current plans at www.sprint.com Our records reflect that on May 14, 2016, Ms [redacted] purchased a discounted device which is activated on telephone number ending Although we sustain that the charges are valid, we offered to apply service credits totaling $per month to offset the Subsidized Phone Charges assessed to telephone number ending through May 2018, Additionally, we applied credits totaling $to offset the above-referenced charges reflected on Ms***’s December Sprint invoice Ms [redacted] confirmed that her concerns have been resolved to her satisfaction We regret any inconvenience this matter may have causedIf we can be of further assistance, Ms [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services Department toll-free at 1-844-282-8211, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Michael GExecutive Services Analyst MG/lk

April 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: The above referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing Mr [redacted] ’s concern to our attention According to the information in his inquiry, Mr [redacted] stated that he is denying all knowledge of an account that was opened and maintained using his name and personal identifiers During our conversation with Mr [redacted] on March 31, 2017, we informed him that he will need to complete an Identity Theft Affidavit and submit the form to the address provided along with any supporting documentation At that time our Fraud Management group will be able to properly investigate this matter and determine the best resolutionThe form and instructions for completing it can be found on www.sprint.com, by typing “clear up identity theft” in the search engine We regret any inconvenience that this matter may have caused If I can be of further assistance with this matter, Mr [redacted] can reach me by contacting the Executive & Regulatory Services Department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst