Sprint Corporation

July 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] L [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] L*** We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction with the delay in receiving a promotional award recently offered to him via our Love My Credit Union program, advising that his multiple attempts to participate in the program have been deniedMr [redacted] requested that we apply the promotional amount to his credit union account as offered or provide a check of that amount in lieu of the promotional deposit We regret any misunderstanding that may have occurred regarding Mr***’ registration for our Love My Credit Union program Our records reflect that we received his program registrations on March and 22, 2017, and that we processed two $promotional funds transfers to his credit union account on each day, for $100, for a total award of $400, meeting his request We spoke with Mr [redacted] on July 10, 2017, and explained the information outlined above He confirmed receipt of the four payments and advised that our actions resolved his concerns We regret any inconvenience this matter may have caused If we can be of further assistance with this concern, Mr [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Analyst

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Thank you so much for your response I was contacted by an agent from the company and although I still do not understand their accounting practices I was so fed up with dealing with them I paid them a total of $which is what there new tabulation was just so I could be done with this mess My biggest complaint still remains the handling of their customer service, I see no reason why someone should have to be bounced around to different agents and explain the same story only to receive a different rational for billing Sprint does not abide by good business practicesThank you again for your assistance, [redacted]

May 31, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account XXXXX***, [redacted] R [redacted] Case [redacted] Dear Ms ***: On May 18, 2017, Sprint received an inquiry submitted by your office on behalf of [redacted] R*** According to the information provided, Mr [redacted] previously purchased a Samsung Note device that was recalled Since he turned in his previous device, he states he was forced to upgrade a device he did not want Mr [redacted] is requesting to upgrade his line We appreciate your assistance in bringing Mr***’s concerns to our attention Beginning in September 2016, Sprint suspended sales of the Samsung Galaxy Note device immediately following Samsung’s announcement to discontinue sales of the device Our customers’ safety and satisfaction are the highest priorities at Sprint and we asked any customer with a Samsung Galaxy Note device to immediately power it off and discontinue its use At that time, customers were allowed to exchange the Samsung Galaxy Note for any Sprint device and received a refund for any price difference We apologize to Mr [redacted] for any inconvenience he may have experienced through this exchange process We contacted Mr [redacted] on May 30, 2017, to discuss his concerns in detail In an effort to resolve this matter and as a one-time courtesy, we agreed to reset the upgrade eligibility on the telephone line ending in [redacted] to allow Mr [redacted] to upgrade to a new device by signing a new lease or installment agreement We also sent Mr [redacted] a return kit to facilitate the return of his Samsung Galaxy Sdevice and upon receipt of this device, we will apply credit to offset any associated cancellation fees If additional assistance is required, Mr [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan FExecutive Services Analyst

Sprint Account # XXXXX***, [redacted] Sprint Case # [redacted] Revdex.com Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms [redacted] stated that her account was reinstated without her consent by her childrenMs [redacted] requested the cancellation of her account and charges waived Sprint has investigated Ms***s’s concernsOur records indicate Ms***’s account was cancelled on September 26, However, her account was reinstated after a request by an authenticated caller on September 26, We attempted to contact Ms [redacted] via phone and e-mail on multiple occasions to explain our findings, clarify any specific charges in her dispute and address any additional concerns she may have with the charges reflected on her account; unfortunately, she has not responded We look forward to speaking with Ms [redacted] and encourage her to contact us regarding any concerns she may continue to have with her account or her request to cancel serviceMs [redacted] should be advised that in order to discuss the details of her account, and cancel her account, she must be able to authenticate her accountAs a result, we want to advise Ms [redacted] to have her PIN and security information available when she contacts us Sprint is committed to protecting our customers’ privacy and complying with all laws that apply to the collection, access, use, disclosure, and security of their personal information We have safeguards in place to protect our customers’ privacy, including a policy against accessing customer information absent a legitimate business need and disclosing customer information unless authorized by the customer or otherwise permitted by law For additional information regarding our Privacy Policy, including how we collect, access, use, disclose, and secure personal information, Ms [redacted] may visit our website at sprint.com/legal/privacy.html If you have any further questions about this matter, we can be reached at the Executive and Regulatory Services Department at ###-###-####, Monday through Friday, between a.mand p.m., Central Time Sincerely, /s/ Terrance [redacted] Terrance [redacted] Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:after giving a copy of the statement given by the seller, Mr [redacted] H refuse to see that I was lied to The Sprint seller gave me this statement while he made me sign a paper reflecting something else I will take this case to Small Claims Court I will write to the president of Sprint so he or she can see what kind of people is giving Sprint a bad name plus I am also contacting themedia Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: They have run a bunch of tests in order to diagnose the problem without providing a recommended resolutionThat said if they are basically saying that this is the best they can do for me in the area, then say soI can make the case to my company and direct all users NOT to renew any of the Sprint contracts going forward, because of reliability concerns that have the potential to seriously impact our business in a negative waySimply citing the T&C as a way to indemnify themselves as the result of their inability to provide reliable service is their right, albeit a poor choiceAs a loyal customer of many years, I am disappointed to say the leastI plant to use every platform at my disposal to make it know of the issues in the area Regards, Perry A***

[ Complaint: [redacted] I am rejecting this response because: Sprint can fix my problem by making the necessary changes to rectify the situationSprint already promise that the problem will be fix by sending me communication in SeptemberDavid has a copy of the email that states sprint agree of the changes.Regards, Harold B [redacted]

October 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] -Rebuttal, Richard [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: The above-referenced follinquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concerns to our attention and regret that led to Mr [redacted] ’s contacting your agency again In the information provided in his follinquiry, Mr [redacted] expressed his dissatisfaction with our response to his initial filing, in which he brought forth network service level and billing concernsHe also described unfavorable customer experiences during his attempts to address those issues We regret any remaining misunderstanding that may exist related to our network in Mr [redacted] ’s local area We constantly monitor our network for service- and capacity-related issues and work diligently to address any concerns we identify or are brought to our attention by our customers As stated in our Terms and Condition of Service, coverage is not available everywhere and varies Our coverage maps provide high-level estimates of our coverage areas when using services outdoors under optimal conditions Coverage and service speeds are not guaranteed Coverage is subject to change without notice Additional information regarding our services and coverage maps is available on our web site at www.sprint.com Our research into Mr [redacted] ’s reported coverage issues revealed that our network serving the area near Mr [redacted] ’s billing address of record was operating within parameters during the timeframe he referencedHowever, we have marked the area for our network engineers to review for possible future enhancements As also outlined in our Terms and Conditions of Services, payment is due by the due date reflected on customers’ invoices We realize that situations may arise that prevent customers from making required payments by the due dates, and Sprint can assist with payment arrangements if available However, not all payment arrangement requests can be honored We have reviewed Mr [redacted] ’s account and recent communications to Sprint Our records reflect that we have worked with Mr [redacted] on multiple occasions in an effort to bring his account balance current and that we previously notified him that his account balance was past due In addition, we previously explained to him that we may at any time, based on usage history, withdraw or change services or place limits or conditions on the use of our services We unsuccessfully attempted to reach Mr [redacted] on September 13, 15, and 18, 2017, via telephone and e-mail to discuss any remaining concerns he may have related to his reported concerns We also mailed a letter to him at his billing address on file requesting that he contact us directly for assistanceIn response to this follinquiry from him, we made additional attempts to reach Mr [redacted] via telephone and e-mail on September and and October 2, 2017, but again have been unable to reach him We appreciate Mr [redacted] ’s taking time to provide details of his experiences with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience these matters may have caused Mr [redacted] We again believe that we can fully address his reported issues, and we look forward to having the opportunity to do so As such, if these concerns remain unresolved, he can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

March 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] *** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with the length of time taken to receive credits owed to her for a device she returned to us in January 2017, after completing the lease agreement and cancelling the associated line of service She requested that we remove the disputed equipment charges and late payment fees from her account We regret any delay in providing Ms***’s referenced equipment credit Our records reflect that Ms [redacted] canceled her referenced line of Sprint service on January 3, 2017, after satisfying the terms of her 24-month device lease agreement that she accepted on November 29, That action systematically canceled the lease agreement for the associated device and accelerated the purchase amount of $214, which was assessed to her account pending return of that device to Sprint Because the device was not identified as being returned by our systems prior to her next billing cycle end date, the unpaid purchase option charges remained on her account Our records further reflect that the device return was confirmed on February 22, 2017, and that we applied credit to her account at that time to offset the $equipment charge We spoke with Ms [redacted] on March 3, 2017, and explained the information above We also explained that, although we were unable to identify any error on the part of Sprint related to her disputed charges, we applied credits totaling $to her account to offset the late fees and one-half of her final month’s service charges as demonstration of our commitment to excellence We appreciate Ms***’s taking time to provide details of her experience with our retail and Customer Care representatives Please be assured that this experience is not indicative of the level of service we expect from our employees and that the feedback she provided will be forwarded to the appropriate management staff empowered to make changes in this area We regret any inconvenience this matter may have caused Ms [redacted] but are pleased that we were able to resolve her reported concerns to her satisfaction If we can be of further assistance related to this issue, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst

June 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms [redacted] expressed her dissatisfaction with network service in her local service area and unresolved billing issues As a result, she is requesting to cancel her services without any cancellation fees As stated in our Terms and Conditions of Service, which can be viewed on our website, www.sprint.com, coverage and quality of wireless services and data speeds may be affected by conditions beyond our control Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures As a result, customers may experience difficulty making or receiving calls when indoors In addition, data coverage is not available everywhere and service speeds are not guaranteed Service speeds may depend on the service purchased and actual speeds will vary Estimating wireless coverage, signal strength, and service speed is not an exact scienceThere are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of service With respect, please note that the nature of wireless signal precludes any carrier from providing seamless coverage Sprint has made no warranty or guarantee of the same We regret that Ms [redacted] ’s experience with service in her service area is falling short of her expectations We are continually seeking ways to improve the quality of service provided to our customers with our ongoing commitment to improve coverage Please be assured that we value her feedback and that her concerns have been forwarded to the appropriate managerial staff empowered to make changes in this area Our records reflect that Ms [redacted] ’s address on file is within best coverage In best coverage, some small pockets of poor service may occur based on obstructions, foliage, and terrain, but should be rare or infrequent During our conversation with Ms [redacted] , we advised her that our records reflect that she upgraded to new devices on phone number ending in [redacted] on December 2, 2016, and phone number ending in [redacted] on December 5, 2016, via the Sprint Lease option and agreed to monthly lease payments as stated on her lease agreements The Sprint Lease program is an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payments vary by device, and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, customers can purchase the leased device and own it outright, return it to us undamaged, or return it to us undamaged and upgrade to a newer-model device For further information regarding Sprint Leasing, customers can visit our website at www.sprint.com/lease Respectfully, if she cancels her services prior to the fulfillment of the lease agreements, her account will be assessed the lease cancellation charges and end of lease purchase option price as stated in the lease agreements Although we sustain that the lease agreements are valid, in an effort to bring about an amicable resolution to this matter, we offered to credit the lease cancellation charges and the end of lease purchase price with the return of the undamaged devices to our warehouse As a result, postage-paid return kits were sent to the address on file This offer is valid for a period of days from the date of this response We appreciate Ms [redacted] for taking the time to provide us with her feedback regarding her experience with our customer service representatives We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value her feedback and that her concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter may have causedIf Ms [redacted] requires further assistance with this matter, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### extension *** I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Jennifer FJennifer FExecutive Services Analyst

May 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] Thank you for forwarding our customers concerns to our attention In her inquiry, Ms [redacted] stated she set up a new account on March 23, 2017, but was not satisfied with the service and canceled on March 30, She made a down payment of $for her devices and was advised she would receive a refund within days She further stated we also charged her bank account $and it took several phone calls to have this amount refunded As a result, she is requesting a refund for $ Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our products Customers can return their device to the point of sale within that time period for a full refund (day of the days starts the day after activation)This guarantee covers reimbursement for device charges (price or down payment), activation fees, eligible monthly and one-time charges incurred, and all eligible taxes and fees once the device is returned In addition, we will waive the restocking fee We reviewed Ms [redacted] ’s account and confirmed the account was established on March 23, 2017, and canceled on March 29, Ms [redacted] made a down payment of $at the point of sale and also set up automatic recurring payments Her credit card was charged $on April 15, 2017, for her first bill as a result of the automatic payment option being set up On April 27, 2017, credits were applied to the account to zero out the account balance per the terms of our 14-day Satisfaction Guarantee A refund was also processed for $back to her credit card In addition, we processed a refund for the down payment amount of $on May 17, Ms [redacted] will receive the refund within five business days Her account is in final status and reflects a zero balance with no additional pending charges We regret any inconvenience Mr [redacted] may have experienced as a result of this matter If she needs further assistance, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Ann HExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I asked for my phone back and they would not provide it to meRegarding them stating there is no proof of any Sprint negligence, the Sprint store PHONE number was the verification phone number on my phoneI did not add Sprint store phone number not the code, THE SALES REP DID! Having been a sprint customer for almost years, it saddens me that Sprint would treat a customer in this wayAs a result of my phone not being activated in the stated day, I missed important phone calls regarding the death of my father! Sprint has been both callous as well as apathetic towards my plight! I decline the resolution, because there has been no resolution! Regards, [redacted]

February 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint filed by Mr [redacted] *** We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided in Mr***’ inquiry, he states that he cancelled the service on his account and returned two iPhone devices; however, he has not received a refund for returning the devices As a result, he is requesting that Sprint refund him $for the monies paid on his account During our discussion with Mr***, we confirmed that a refund for $was processed back to his credit card ending [redacted] on January 3, Additionally, we processed a refund of $on February 2, Mr [redacted] should allow days for receipt Mr [redacted] expressed his satisfaction with this resolution and our handling of the matter In discussing these matters with Mr [redacted] on February 2017, we thanked him for providing us with the details of his service and refund experiences We advised him that we are seeking ways to improve the quality of service provided to our customers We expressed our sincere apology for any inconvenience he may have experienced If Mr [redacted] needs further assistance with this matter, he may contact us by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely, Sean [redacted] Executive Services Analyst

We appreciate your assistance in bringing our customer’s concern(s) to our attention Based on the information provided in the inquiry, Ms [redacted] expressed her concners with the coverage in her home calling area of Charlotte, NCAs such, she has cancelled her account and the phone lines ending in ***, ***, and [redacted] incured Early Termination FeesMs [redacted] is requesting for her complaint to be reviewed and for the Early Termination Fees to be waived Sprint has reviewed Ms [redacted] ’s complaint and we have confirmed that Sprint provides good coverage in Ms [redacted] ’s home calling areaThis means that coverage is generally sufficient to make calls outdoors, in a car and in many buildingsIt is important to note that certain areas may have limited or no coverage and various factors such as terrain, foliage, and buildings may affect actual coverage in a particular area even when estimated to be within Best coveragePlease be advised that coverage isn't available everywhere and service speeds are not guaranteedCoverage is subject to change without notice and speeds will varyThere are gaps in coverage within our estimated coverage areas that a long with others factors both within and beyond our control, for example network problems, network or internet congestion, software signal strength, structures, buildings and weatherThese examples my result in dropped and blocked connections, slower service speeds, or impact the quality of serviceWe have also checked the serving cell site to ensure this issue is not a site performance issuePlease note that the cell sites currently are not performing within performance parametersAs such, we have waived the Early Termination Fees that were assessed to Ms [redacted] ’s accountPlease be advised Ms [redacted] is responsible for the remaining $balance which reflects her monthly recurring charges We have contacted Ms [redacted] at phone number ###-###-#### to discuss her concerns and advise her of our findingsAs such, Ms [redacted] expressed her satisfactionWe apologize for any inconvenience Ms [redacted] may have experienced while attempting to resolve her issue We trust this letter responds to your inquiryIf we may be of further assistance, you can reach us by calling the Executive & Regulatory Services Department toll-free at ###-###-####We are available Monday through Friday from a.mto p.m., Eastern Time Sincerely, /s/ Dar-Sheen LMays Dar-Sheen LMays Executive & Regulatory Services

Sprint is in receipt of the above-referenced complaint We appreciate your assistance in bringing our customers’ concerns to our attention In Ms [redacted] ’ filing, she stated that she was provided incorrect information regarding a phone promotional offer and price plan Ms [redacted] states that she is not receiving the price she was quotedTherefore, Ms [redacted] requested that Sprint review these matters, and adjust her account accordingly In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and website via www.sprint.com have not deviated from the published information With respect, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balances Changes to taxes, service plan selections including the addition of a device Lease or Installment billing option, Total Equipment Protection, additional purchases or subscriptions, could result in invoice balance changes Upon activation of service, Ms [redacted] was provided with a clear disclosure of her monthly recurring charges and equipment purchases, and all other applicable fees and chargesFurthermore, we were able to locate signed copies of her electronic service agreement which includes a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of his/her plan or other monthly charges on Sprint’s part during the activation of her current plan During our conversation with Ms [redacted] on October 9, 2017, we explained the above information As such, the charges reflected on her account are valid and we respectfully decline her request for credit We appreciate Ms [redacted] ’s taking time to provide details of her experience with our customer service representatives We are continually striving to improve the level of service provided to our customers Please be assured that we value customer feedback and will forward this information to the appropriate managerial teams for further review

Executive & Regulatory Services POBox 169014, Irving, TX June 23, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated that his monthly invoice should reflect $120, but he has been charged double for the past year He further stated that he has been unable to resolve his issue He has requested that his issue is resolved We attempted to contact him/her via phone and e-mail on several occasions to explain the charges on his/her monthly billing statements, clarify any specific charges in his/her dispute; unfortunately, he/she has not responded After completing a review of [redacted] ’s Sprint account for services utilized between January and June 2017, we were unable to identify any billing errors We attempted to contact Mr [redacted] by telephone and e-mail on June and 23, 2017, to discuss this matter in detail Unfortunately, he has not responded We look forward to speaking with Mr [redacted] and encourage him to contact us regarding any concerns he may continue to have with his account Mr [redacted] should have his PIN and security information available when he contacts If I can be of further assistance regarding this matter, I can be reached directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday, between 9:a.mand 5:p.m., Central Time Sincerely, Terrence MTerrence MExecutive Services Analyst [redacted]

June 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Thank you for forwarding the above-referenced inquiry to our office We appreciate your assistance in bringing our customers’ concerns to our attention We spoke with Ms [redacted] on June 14, 2016, regarding her account concern We are confident her issue has been addressed and resolved In her inquiry, Ms [redacted] indicated she purchased two devices online and requested in-store pick up She went to the store and states she received poor customer service and left the store without her devices She drove to another location and was directed back to the original location she submitted the order Upon arriving at the original location, she was advised that the devices were going to be shipped to her To date, Ms [redacted] is without the devices As a result, he is requesting we review the matter We reviewed Ms***’s account and order We confirmed that she ordered two devices online and paid for them We were unable to locate the devices attached to her account We partnered with the original store regarding her device order Consequently, Ms [redacted] went back to the location, picked up her devices, and completed the activation of her account In an effort to reach an amicable resolution, and because of the issues Ms [redacted] experienced related to her device order, we applied credit equal to one month’s cost of her service plan and her activation fees She indicated she was satisfied with the resolution We appreciate Ms [redacted] for taking time to provide details of her experience with our store representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience Ms [redacted] may have experienced as a result of this matter If we can be of further assistance, she can contact the Executive & Regulatory Services department toll free at ###-###-####, extension *** I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Ann HExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Sprint had resolved this situationRefund receivedThank for your assistance

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I want to be clear about the fact that their employees lied many times about the service but they also lied about the reason why I asked them to respond in writing In fact, I took the call from them with the intention of seeing if we could resolve this matter but the Sprint representative was asking me questions that led me to believe that they never even read the complaint This just goes to show you that they only "care" after an official complaint has been made, which is why I had to switch phone services.Thank you for your assistance in this matter, it is greatly appreciated.Regards, [redacted]