Sprint Corporation

June 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Thank you for forwarding the above-referenced inquiry to our officeWe appreciate your assistance in bringing our customers’ concerns to our attentionWe spoke with Ms [redacted] on June and 27, 2016, regarding her concernsWe are confident her issues have been addressed and resolved In her inquiry, Ms [redacted] indicated she was experiencing a device issue on one line of serviceShe took the device into a retail location to have it diagnosed by a technicianShe indicated she was offered a replacement device or the option to upgrade to new devices for her two lines of serviceShe selected the option to upgrade to new devicesThe next day she realized two new lines of service were added to her account instead of upgrading the current phone numbersShe returned the phones to the store the next day; however, her account balance is now $2,and she does not have a working phone on one line of service In an effort to resolve Ms***’s concerns, we partnered with the manager of the store location, who confirmed that the upgraded devices were returnedThe appropriate credits were applied to Ms***’s account on June 24, In addition, a replacement phone was provided to Ms [redacted] to replace the defective device We regret any inconvenience Ms [redacted] may have experienced as a result of these matters and value her feedbackIf we can be of further assistance, she can contact the Executive & Regulatory Services department toll free at ###-###-####, extension ***I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Ann H Executive Services Analyst

Tell us why hereMay 2, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated that the rate plan for one of his two lines of Sprint service was changed without his consent or knowledge during a recent equipment upgrade at one of our retail locations Although Mr [redacted] acknowledged that he signed paperwork that included that change prior to leaving the store, he requested that we restore his previous rate plan set up due to his not requesting or verbally authorizing the change We regret any misunderstanding that may have occurred regarding Mr [redacted] ’s rate plan change Our records reflect that Mr [redacted] ’s referenced equipment upgrade occurred on February 6, 2017, but that the disputed rate plan change occurred on March 27, 2017, when he contacted our Customer Care department regarding his bill At that time, our representatives offered to change his rate plan to our $Unlimited Freedom Plan, which he accepted During our conversation with Mr [redacted] on April 21, 2017, we explained the information outlined above He acknowledged that he spoke with our representatives the referenced date to discuss overage charges assessed to his account but advised that he did not accept a rate plan change He reiterated his request that we restore his previous rate planAlthough we were unable to identify any error on the part of Sprint in this matter, we offered to rerate Mr [redacted] ’s current service charges to match his previous rate plan and to credit the resulting data overage charges due to any miscommunication that may have occurred during the referenced interaction with our representatives Mr [redacted] accepted our offer, and we applied credits totaling $to his account as agreed, leaving an adjusted account balance due of $ We also changed his rate plan for the referenced line of service back to his previous GB Shared Plan effective at the beginning of his next bill cycle Mr [redacted] indicated his satisfaction with our resolution We appreciate Mr [redacted] ’s taking time to provide details of his experience with our retail and Customer Care representatives With the information he provided and included in our records, we were able to identify the representative involved in the disputed rate plan change Please be aware that such experiences are not indicative of the level of service we strive to provide and that feedback has been provided to the appropriate managerial teams for additional review and possible changes to our training and coaching protocolWe regret any inconvenience this issue may have caused Mr [redacted] but are pleased that we were able to address his reported concerns to his satisfaction If we can be of further assistance regarding this matter, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

From: [redacted] < [redacted] >Date: Mon, Apr 24, at 6:PMSubject: please remove complaintTo: [redacted] Cc: [redacted] my complaint for Id [redacted] has been resolved the day I submitted the complaint; the company had graciously called me to address the concerns and went above and beyond in resolving them [redacted]

July 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry Sprint Account xxxxx0578, [redacted] Sprint Case To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed concerns regarding unfavorable customer experience while attempting to resolve a billing concern, stating that she was offered an unlimited plan for $155, but that she has been billed more than the quoted amount She requested that we honor the rate quoted In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Our records reflect that on April 17, 2017, Ms [redacted] changed from the 3GB Data Share plan to the 8GB plan, effective on May 3, Our records further indicate that the 50% off discounted plan bills at $monthly for her three lines of service, not including her device lease and installment charges of $90.65, taxes and surcharges We spoke with Ms [redacted] on June 27, 2017, regarding her billing concernsWe confirmed the above information We advised Ms [redacted] that she could receive a $discount per line, totaling $off the $monthly charge if she enrolls in Auto-Pay We applied credits totaling $to her account to offset the bill difference reflected on her June invoice and a $service credit Ms [redacted] successfully enrolled in Auto-Pay on June 28, 2017, and receives the $per line discount as reflected on the July invoice, thus reducing her monthly charges, including her device lease and installment agreements to $per month, before taxes and surcharges We appreciate Ms [redacted] ’s taking time to provide details of her experience with our Customer Care department We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes If we can be of any further assistance related to this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, extI am available Monday through Friday between a.mand 3:p.m., Central Time Sincerely, [redacted] Executive Services Analyst

January 17, Revdex.com [redacted] ** [redacted] Re: Revdex.com Case [redacted] , [redacted] Boost Mobile Inquiry Sprint Case [redacted] To Whom It May Concern: Thank you for forwarding the above-referenced inquiry to the Sprint Executive & Regulatory Services department We appreciate your assistance in bringing our customers’ Boost Mobile concerns to our attention In her inquiry, Ms [redacted] indicated that she purchased Xfinity prepaid service from an authorized Boost Mobile retailer; however, she stated that she was charged $125, instead of the agreed price of $ As such, she requested a refund for the overpayment We spoke with Ms [redacted] regarding this matter on January 3, 2017, and explained that our Boost Mobile retailers are third-party owned, and Xfinity is not affiliated with Boost Mobile She advised that she understands the $charge, but she was charged an additional $for a sfee We agreed to forward her concerns to our Sales Operational team to further investigate her claim We were able to confirm that Ms [redacted] should not have been charged the additional $ As such, we contacted the store and they agreed to send a check to her address We spoke with Ms [redacted] on January 17, 2017, and confirmed she received the $check Ms [redacted] expressed her understanding and satisfaction with our resolution We regret any inconvenience this matter may have caused Ms [redacted] If she has any further questions or concerns regarding this matter she can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext#### I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Chris HExecutive Services Analyst

Date Sent: 8/15/6:13:PM[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]Complaint: [redacted] I am rejecting this response because: The matter has been solved since the complaint was filedThank youRegards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My nerves are really bad so I only read the last sentence of the response Regards, [redacted]

May 12, Consumer Specialist Kansas City Revdex.com Ward Pkwy, Suite Kansas City, MO Re: Revdex.com Case# [redacted] , [redacted] Sprint Account #xxxxx*** Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] *** This complaint was served to Sprint on April 26, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] expressed disstisfaction with the level of service she received when attempting to resolve her billing concerns Ms [redacted] stated that upon establishing her wireless service via our 50% competitor plan promotion, she was advisedthat her monthly service charge would be $10, per month, excluding taxes, fees and SurchargesHowever, her monthly invoices have exceeded her expectationsAs a result, Ms [redacted] returned her equipment within Sprint’s Day Return periodHowever, Ms [redacted] is disputing the $account balance that was forwarded to an outside collection agency for additional collection effortsTherefore, Ms [redacted] requested that Sprint review this matter and apply a $adjustment in order for her account to reflect a zero balance We assure you that Sprint is committed to providing excellent service on every contact with every customer Please be advised that we take every inquiry seriously and we appreciate Ms***’s feedback Sprint has reviewed Ms***’s complaint According to our records, on December 12, 2015, Ms [redacted] established phone number ending in [redacted] via our Monthly Installment program Sprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchasedFor additional information and eligibility requirements customers can visit www.sprint.com/easypay Effective November 20, 2015, customers porting in from select wireless carriers may be eligible to participate in the 50% competitor plan To participate in the 50% competitor plan, qualified customers must poa new line of service to sprint during the promotional period, with non-discounted equipment This special half-off competitor plan pricing includes unlimited talk & text, and Data shares across eligible phones and tablets through (month varies per activation date) Sprint Mobile Hotspot service contributes to shared data allowance and on-network data overage $per gigabyte For more information about Sprint’s 50% competitor plan promotion, please visit www.sprint.com/halfprice Further, our records reflect that, Ms [redacted] enrolled phone line in [redacted] in our 50% competitor planThe monthly charge for the 50% competitor plan was $per month, plus $Unlimited Talk and Text, per line, $Monthly Installment Billing charge, equaling $per month, excluding taxes, fees and Surcharges As per our Sprint Free Guarantee program, customers can return the equipment to the point of sale within days of activation for a refund and their activation fee will be waived If the service plan required a service agreement, no termination fee is charged when the handset is canceled within days of activation Our customers’ first month’s service charge[s], overage minute charges, roaming charges, and applicable long distance charges are not included and will be billed on their final invoice Also, customers are responsible for all their usage charges; included but not limited to Monthly Rate Charges, add-ons, casual or out-of-plan usage and related taxes and Sprint surchargesPer the terms and conditions of service regarding Sprint’s Restocking Fee policy for Sprint’s postpaid devices, a restocking fee will be charged starting at $for devices and $for notebooks, netbooks and tablets Please note that if the product is returned in its original unopened packaging or has not been activated, no restocking fee will be applied Our records reflect that phone number in ending [redacted] was cancelled within the aforementioned time period; specifically on December 19, Therefore, Ms [redacted] was responsible for the $Activation Fee and $monthly service charge for seven days of service, plus taxes, fees and SurchargesAlso, our records do not reflect that Ms [redacted] remitted a payment to Sprint for the aforementioned servicesFurthermore, we have reviewed Ms***’s December through April invoices and our records reflect that she accumulated additional Late Fee charges, equaling a total balance in the amount of $Since, Ms [redacted] did not remit a payment, the outstanding debt was forwarded to an outside collection agency for additional collections efforts On April 4, 2016, Ms [redacted] contacted Sprint regarding the aforementioned debt and was provided the aforementioned information and advised that the $debt was valid On May 3, 2016, we spoke with Ms [redacted] and relayed the aforementioned information to her In an effort to further resolve her account concerns, Sprint applied a one-time adjustment of $to offset her outstanding account balance Therefore, the account is cancelled and reflects a zero balancePlease allow up to days for the credit bureaus to update Ms***’s credit reportMs [redacted] has expressed her satisfaction regarding her concerns We apologize for any inconvenience this matter may have caused We trust this letter responds to your inquiry If we may be of further assistance, you can contact me at the Executive & Regulatory Services Department toll-free at 1- ###-###-#### Monday through Friday, between a.mand p.m., Eastern Time Sincerely, /s/ Chanda LExecutive & Regulatory Services Analyst

June 28, Dear MsRios: Sprint is in receipt of the above-referenced complaint of Mr [redacted] Lee [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention We regret that the coverage in Mr [redacted] ’s area is falling short of his expectations We constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers Our research into this matter determined that our network serving the area near Mr [redacted] ’s billing address was operating within parameters during the time he stated that he experienced poor service As a courtesy, we have sent Mr [redacted] kits to facilitate the return of both devices Contingent upon our receipt of the returned equipment in our warehouse within days of cancelation, we will apply credits to his account to offset any equipment lease cancelation charges We regret the circumstances that have caused us to lose Mr [redacted] as a customer If I may be of further assistance with this matter, you can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday from a.mto p.m., Central Time Sincerely, [redacted] Executive Analyst

To Whom It May Concern:I did hear back from Sprint after sending the email to your companyThey agreed to issue a credit to another account in the amount of $Ella apologized for the inconvenienceHowever, the customer service is still ridiculousI was on the phone almost an hour and a half and hung up with no resolutionThen she called back and did resolve the issue.Just wanted you to knowI have never filed with the Revdex.com, and thought this might save you some time investigating this complaint.Thank you for your time! [redacted]

May 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account #xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of [redacted] submitted on May 1, We appreciate your assistance in bringing our customers’ concerns to our attention Mr [redacted] ’s filing expressed his dissatisfaction with experiencing connectivity issues while utilizing his Samsung Galaxy SEdge device inside of his home In addition, Mr [redacted] expressed his concerns with the lack of coverage in his home service area of Miami, Florida Mr [redacted] ’s requested that Sprint review this matter and provide him with an amicable resolution Sprint has reviewed Mr [redacted] ’s complaintWe regret that the coverage in Mr [redacted] ’s service area is falling short of his expectations We constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers Our research into this matter determined that our network serving the area near Mr [redacted] ’s billing address is within Sprint’s “fair” coverage area and was operating within parameters during the time he stated that he experienced poor serviceAs outlined in our Terms and Conditions, the coverage and quality of wireless services may be affected by conditions beyond our control Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures and may be adversely impacted by foliage and topography, local geographic irregularities, and other such natural events that may occur in the direct line between a customer’s device and our network towers As such, we are unable to guarantee network coverage at any location at all times; however, once outdoors his coverage should become stronger According to our records, on March 5, 2017, Mr [redacted] placed an order for an Samsung Galaxy SEdge device associated with phone line ending in [redacted] via Sprint’s Monthly Installment Billing programAdditionally, on April 27, 2017, Mr [redacted] contacted our Technical Support group to report the lack of coverage inside of his homeAt that time, we confirmed that Mr [redacted] has an Airave device and our Technical Support group assisted him with troubleshooting the Samsung Galaxy Edge Sdevice associated with phone line ending in [redacted] as well as the Airave device However, he expressed his interest in receiving a free Samsung Galaxy deviceIn addition, he stated that he was experiencing multiple network issues in his home service area and surrounding areasAt that time, we respectfully denied his request to provide him with a free Samsung Galaxy deviceAlso, we were unable to identify any network issues in his home service area and surrounded areas Therefore, we suggested that he visit a local Authorized Sprint Service and Repair Center location to have his Samsung Galaxy SEdge device diagnosed by our Retail Store locationOur records do not support that he complied with our suggestion Upon further review of our records, we confirmed on May 2, 2017, our Customer Care group applied an adjustment of $to Mr***’s account for his connectivity issues and network concerns in his home service areaSubsequently, Mr [redacted] ported-out phone lines ending in ***, ***, ***, and [redacted] to another wireless service provider on May 5, As a result, his account was assessed Lease/Installment Billing accelerated cancellation charges totaling $2,721.93, which will appear on Mr [redacted] ’s May 20, billing statementPlease be advised that charges are assessed to his account are valid and no further credits are warranted We spoke to Mr [redacted] on May 16, 2017, and the aforementioned information and resolution to himAt that time, Mr [redacted] acknowledged the information and resolution provided to him and did not have any further concerns We appreciate Mr [redacted] taking the time to provide us with the details of her experience with Sprint and our retail store We are continually striving to improve the quality of service provided to our customers Please be assured that we value Mr [redacted] ’s feedback and have forwarded it to the appropriate management for review and will utilize his input to improve our training and processes We regret any inconvenience that Mr [redacted] may have experienced while attempting to resolve the aforementioned concerns If we can be of further assistance, Mr [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

October 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with the level of network performance available in her area after a major weather event, advising that she has not had reliable Sprint services for several days despite receiving information from us that our network is functioning properly Ms [redacted] acknowledged that she was offered a $credit to her account for that matter but indicated her belief that the amount offered is unacceptable She requested that we credit her September Sprint service charges in full and allow her to terminate her services with us with no contractual obligation We regret any difficulty MsPolh may have experienced with the use of her Sprint services during and after the Hurricane Irma event in her area Our records reflect that our network in and near the billing address associated with her Sprint address is currently working as designed but that Ms [redacted] ported her two mobile numbers from our network to another wireless carrier on October 4, Because she took that action prior to the satisfaction of her two 18-month equipment leases, we assessed lease cancellation and Device Purchase Option charges totaling $to her account, pursuant to the terms of those agreements During our October 5, 2017, conversation with Ms***, we explained the information outlined aboveIn addition, due to any frustration service issues during and after the storm event may have caused her, we offered to credit the above-noted charges in full contingent upon the timely return of her two leased devices to our possession, in good working order Ms [redacted] accepted our offer, and we forwarded prepaid shipping materials to her billing address to facilitate the return of the two devices to our warehouse Ms [redacted] is aware that, once we confirm our receipt and the condition of her returned equipment, we will credit her account as agreed Ms [redacted] acknowledged her appreciation of our actions but reiterated her request that we apply credits to offset her remaining balance due in fullAs a demonstration of our commitment to excellence, we applied additional credits of $to Ms***’s account, as requested, leaving her account in closed status with an adjusted balance due of 543.93, which should be credited to zero once we receive her returned equipment referenced above We appreciate Ms***’s taking time to provide details of her experiences with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience these matters may have caused Ms***, as well as the loss of her business If we can be of further assistance with these concerns, Ms [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available, Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

October 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] ***Sprint received this inquiry on September 16, We appreciate your assistance in bringing our customer’s concerns to our attention In her inquiry, Ms [redacted] states that in August 2016, her account was not set up correctly As a result, she was offered account credits to correct this matter; however, these account credits have not yet been appliedAfter reviewing her account and speaking with the customer service representatives, Ms [redacted] was later informed that the credits were indeed not applied, and that the account was not noted regarding the credit offers As a result of this matter, Ms [redacted] would like to cancel her account and send her devices back We spoke with Ms [redacted] regarding her account billing concernsDuring our discussion with Ms***, she confirmed that she received credits totaling $to her account, pertaining to her billing dispute Additionally, we further assisted Ms [redacted] with a different billing matter and confirmed that her issues are now resolved We appreciate Ms [redacted] for taking the time to provide us with the details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers and assure Ms [redacted] that her feedback will be used to improve training and processes If Ms [redacted] needs further assistance regarding this matter, she may contact me by calling the Executive and Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between the hours of 8:a.mand 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

July 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: File [redacted] , [redacted] Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms [redacted] stated that she was not informed of the $purchased options when she reached the end of her Lease AgreementShe expressed her dissatisfaction with the level of customer service she received from our retail store representatives and customer service department while trying to resolve her issueMs [redacted] is requesting the $purchase amount be credited We spoke with Ms [redacted] on July 11, 2017, regarding her concernsWe outlined that since she has reached the end of her lease terms she may purchase the device if she wants to keep the equipmentShe may also return the devices to our retails store and purchase a new device with a new lease or instalment agreementMs [redacted] also has the option to continue to lease the devices on a month to month basisHowever, Ms [redacted] confirmed that two of her devices have damage and the third device has been lostWe explained that per the terms of the Lease agreement, equipment should be returned in full working condition with no damage or missing partsWe respectfully declined her request to waive the damaged fee and purchase option amountOnce the equipment is returned to our retail store, the account will be assist a device damage fee of $Conversely, the lost device would require full purchase amount of $ If we can be of further assistance, Ms [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Michael GExecutive Services Analyst

Tell us why hereJune 30, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated that he was offered the Samsung Galaxy 8S percent off lease promotion He further stated that he was advised that the he could keep the leased device after he fulfilled his lease contract However, he later learned that this information was not accurate Furthermore, he stated that the four devices that he had from his previous service were activated as new devices and that he was billed for three days of services As a result, Mr [redacted] requested that we credit his account balance to zero We regret any possible misunderstanding that may have occurred regarding the above-noted Sprint account and Mr [redacted] ’s dispute The percent off promotion was offered for customers who ported to Sprint They would receive half off the monthly lease charge on a leased Samsung Galaxy Sdevice or a discounted Samsung Splus device Upon the fulfillment of the lease contract, customers have the choice of returning the device or pay for the Lease Device Purchase and keep the device per the terms of the lease agreements Moreover, our records reflect that Mr [redacted] established his services on June 14, 2017, and canceled his service on June 15, Our records further reflect that after credits received, he had a remaining $balance and that his disputed charges were credited on June 17, During our conversation with Mr [redacted] on June 23, 2017, we advised him that his disputed charges were credited As a result, his account was in final status with a zero balance He requested that we refund his $and his $in account payments On June 26, 2017, we advised Mr [redacted] that we processed a $refund to his financial institution and he will need to follow up with his financial institution after five business days to confirm this posting We further advised him that our records reflect that we processed a $refund on June 15, 2017, to his financial institution Mr [redacted] stated that he was satisfied with our handling of the matter We appreciate Mr [redacted] ’s taking time to provide details of his experiences with our retail representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience these issues may have caused Mr [redacted] , as well as the loss of his business If we can be of further assistance with these matters, he can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Minnie SExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regina [redacted] from Sprint gave me up to days & credited account for November bill due to lack of serviceI was told anytime I wanted to cancel due to no improvement in my service I could bring my cell phone back to Sprint and cancel lease with no penalties and go to another carrierRegina is now telling me she didn't say this and is refusing to resolve my service issueRegina is telling me I signed a lease and it says there is no guarantee of serviceI cannot believe any company can be allowed to charge a customer if they are not giving the service needed for the product being usedThis is a ridiculous statement from a large mobile cell service to say to a loyal paying customer which has been with Sprint since the 90'sI had good service in both Ohio and Denver but horrible service since moving to Naples Florida in July I told her yesterday (11/6/17) these complaints are due to lack of service periodI have always been happy with Sprint prior to my move to NaplesI have followed all Sprint's suggestions with zero improvementAGAIN, I AM ASKING FOR A COMPLETE RELEASE FROM MY LEASE WITH ZERO/NO PENALTIES DUE TO THE CIRCUMSTANCES OF POOR COVERAGEI NEED A APPROVAL FOR RETURN OF MY EQUIPMENT(CELL PHONE) ALONG WITH THE LEASE OMITTED ASAP Regards, Debora [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 74, and find that this resolution is satisfactory to me Regards, [redacted]

Tell us why here June 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on May 16, We appreciate your assistance in bringing our customers’ concerns to our attentionAccording to the information provided, Mr [redacted] expressed his dissatisfaction with the inability to update his price plan to the Unlimited Freedom promotional offer for $per month on phone line ending in [redacted] via Sprint.com on-line services Mr [redacted] requested that Sprint to review this matter and honor this promotional price plan In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricingOur records reflect that on May 5, 2017, Mr [redacted] contacted our Customer Care group stating that he was promised that we would honor to update the price plan on phone line ending in [redacted] to the Unlimited Freedom promotional plan for $per monthPlease note that we are unable to substantiate this claim and our records do not support that he qualified for the referenced promotional planWe spoke to Mr [redacted] on May 31, and discussed our findingsDuring our conversation, we advised Mr [redacted] that we regret any miscommunication that may have received regarding Sprint’s promotional price planHowever, we are unable to honor the $Unlimited plan since Mr [redacted] is an existing customer and is placed on an Account Spending Limit Furthermore, we have communicated with Mr [redacted] and we would like to provide him with optional price plans that maybe available to him or he may log onto his MySprint.com account to view the existing plans available As of today, we are currently negotiating alternate options with Mr [redacted] and have agreed to follwith him accordingly to ensure a satisfactory and mutually acceptable resolution We regret any inconvenience that Mr [redacted] may have experienced while attempting to resolve the aforementioned concerns If we can be of further assistance, Mr [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern TimeSincerely, /s/ Regina S.Executive Services Analyst

March 28, Revdex.com Ward Parkway, Suite Kansas City, MO RE: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry submitted by Ms [redacted] *** We appreciate the opportunity to address her account concerns In her inquiry, Ms [redacted] indicates she canceled her service and returned her leased devices to a store She indicates she has the receipt confirming the return She further states that her account has been sent to a collection agency for the disputed lease charges As a result, she is requesting we review this matter We reviewed Ms***’s account and confirmed she returned four leased devices to a Sprint store We also confirmed that she has only received credit for one device As a result, we issued credit for the remaining three End of Lease (EOL) fees As a result, Ms***’s account reflects a zero balance and is no longer in collections If we can be of further assistance with this matter, Ms [redacted] can contact the Executive & Regulatory Services department toll free at ###-###-####, extension *** I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Ann HExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Sprint referred me to an outside collection agency whom I set up a payment arrangement with and continued to collect on debt that I’m actively paying on Regards, [redacted]