Sprint Corporation

May 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account #xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of [redacted] submitted on May 3, We appreciate your assistance in bringing our customers’ concerns to our attention Mr [redacted] ’s filing expressed his dissatisfaction with the delay in receiving a refund after funds were debited from his financial institution by SprintMr***’s requested that Sprint review this matter and process a refund to him accordingly Sprint has reviewed Mr [redacted] ’s complaintAccording to our records on April 1, 2017, we processed an authorization of $to his financial institutionHowever, Sprint did not settle the funds and did not remove the funds from Mr [redacted] ’s accountIn addition, we confirmed that the funds maybe on hold by his financial institutionHowever, on May 1, 2017, we approved and processed $1,credit card refund for Mr [redacted] , that would be applied to his credit card within business daysThe credit card refund is reflected on Mr [redacted] ’s May 6, billing statement We spoke to Mr [redacted] on May 9, and relayed the above information and resolution to him Mr [redacted] expressed his satisfaction with the resolution providedWe regret any inconvenience that Mr [redacted] may have experienced while attempting to resolve his account concerns If we can be of further assistance, Mr [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: there is still no change in my service I cannot even update or post a status to Facebook because my dad is so throttled at this point I thought we had reached a conclusion to this matter with compensation for lost data I know ask for that offer to be doubled because of lost business and accounts at this point Regards, [redacted]

December 29, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , Becky A [redacted] Sprint Account XXXXX Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by MsBecky A*** We appreciate your assistance in bringing her concerns to our attention According to the information provided, MsA [redacted] is disputing the data overage charges assessed to her account She states that she did not receive the auto text message notification that is apart of her service plan to let her know she was close to her data allotment She states as a result of this her account was assessed an additional $in data overage charges As a result, MsA [redacted] requests that she receive an account credit to offset the disputed charges Please be advised that we spoke with MsA [redacted] regarding her account billing concerns During our discussion, we advised MsA [redacted] that she did not receive data usage notification, because her account was not updated with the additional security notification method for Short Messaging Service (SMS) text To address this matter, we updated MsA***’s phone line ending in as the secondary method for account usage notification Although we found no billing error, as a gesture of goodwill, we applied credits totaling $for the data overage reflected on her November and December billing statementsMsA [redacted] accepted our resolution and did not have any further concerns Sprint regrets any inconvenience that this matter has caused MsA*** If I can be of further assistance, MsA [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at 1-844-282-8211, extension *** I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

August 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concern to our attention Mr***’s filing expresses network usage concerns with his account He is dissatisfied with service levels at his office addressHe has requested that Sprint review and address his concerns As stated in our Terms of Services, our coverage maps provide high level estimates of our coverage areas when using services outdoors under optimal conditions There are gaps in coverage within our estimated coverage areas that along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, or that otherwise impact the quality of service Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures As a result, you may experience difficulty making or receiving calls when indoors With respect, we would note that the nature of wireless signal precludes any carrier from providing seamless coverage Sprint has made no warranty or guarantee of the sameTo enhance the data coverage, we have recommended that Mr [redacted] install a Magic Box at his work location As a result, in an attempt to improve his indoor coverage, we ordered him a Magic Box We regret that Mr***’s experience with service in his office is falling short of his expectations We are continually seeking ways to improve the quality of service provided to our customers with our ongoing commitment to improve coverage Please be assured that we value his feedback and that his concerns have been forwarded to the appropriate managerial staff empowered to make changes in this area We regret any inconvenience this matter may have caused Mr***If I may be of further assistance regarding this matter, Mr [redacted] can reach me by calling Sprint Executive & Regulatory Services department toll-free at ###-###-#### extension *** I am available Sunday through Thursday, between 7:a.mand 3:p.m., Central Time Sincerely, Lavonte CExecutive Services Associate Analyst VC/jc

November 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on October 26, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with the level of customer service she received from Sprint while attempting to resolve her billing concernsMs [redacted] further expressed her dissatisfaction with the guidelines associated with Sprint’s Total Equipment Protection (TEP) planMs [redacted] stated that Sprint owes them a refund for the cost of a replacement device, which she claims to have returned to the insurance program administrator, AsurionMs [redacted] requested that Sprint review this matter, and provide her with a refund of the disputed charges Sprint has reviewed Ms [redacted] ’s complaintPlease note that all new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warrantySprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new deviceTEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty Ms [redacted] subscribed to Sprint Total Equipment Protection (TEP) on her phone number ending in ***Therefore, if the problem with Ms [redacted] ’s device is covered under the Equipment Service & Repair Program (ESRP) portion of TEP, his/her device will be repaired or replaced at no charge at a Sprint service and repair center for the first two visits Ms [redacted] will be charged $for each subsequent visit to a Sprint service and repair center, if her device requires repair or replacement within a rolling 12-month period If the problem with Ms [redacted] ’s device is covered under the Equipment Replacement Program (ERP) insurance portion of TEP, she may contact Asurion, the program administrator, to file a claimA $up to a $deductible, depending on the device model, is required at claim approvalFurther details regarding TEP and the coverage’s under ESRP and ERP may be found at www.sprint.com/tep After further review of our records, Ms [redacted] filed a claim with our program administration, Asurion, on May 12, As a result, Ms [redacted] ’s account was billed a $non-refundable deductible on May 12, 2016; however, she returned the insured phone to Asurion on May 24, Asurion contacted Sprint on July 13, to review Ms [redacted] ’s previously submitted claim filed on phone number ending in [redacted] and issued a one-time courtesy adjustment of $to her account on May 12, 2016, to offset the$non-refundable deductible We spoke with Ms [redacted] on November 1, 2016, to discuss her concern in detail and relayed the aforementioned information to herDuring our conversation, we confirmed that the $was paid as the result of Ms [redacted] resolving her account service charges as reflected on the May 18, billing statementSubsequently, we confirmed that the device was returned to Asurion on May 24, 2016, and an adjustment of $on July 13, left a remaining credit balance of $as reflected on her July 18, billing statementIn order to provide an amicable resolution and closure to this matter, Sprint agreed to approve and process a refund check of $200, which was mailed to her address on fileWe ask that Ms [redacted] allows up to 7-days to receive the refund check from date of approval of October 28, Ms [redacted] confirmed she is satisfied with our resolution and that she has no further concerns We appreciate Ms [redacted] taking time to provide details of her experience with Sprint’s Customer Care departmentWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Ms [redacted] ’s feedback and will utilize this input to improve our training and processes If we can be of further assistance, Ms [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, [redacted] H Executive Services Analyst

May 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] – [redacted] USA Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] regarding our [redacted] product We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated that the staff at a [redacted] third-party retail location provided him with inaccurate information regarding his current plan having unlimited talk, text, and data services with access to the Mobile Hotspot feature Mr [redacted] further stated that his Mobile Hotspot feature was interrupted for the month and he received a message that his data speeds would be reduced even though our representatives assured him that his service plan is not subject to data caps or throttling Therefore, Mr [redacted] requested a refund in the amount of $to offset the service plan charges for his initial payment Sprint has partnered with a number of third-party retailers to distribute our products and services We are grateful for their assistance in promoting our services Our field representatives train third-party retailers on our policies, procedures, and products and regularly update resource materials for them to ensure accurate, up-to-date information is available to our existing and potential customers We regret any possible inconvenience Mr [redacted] may have experienced at the third party retail store and appreciate his feedback regarding this issue The plan description for the Unlimited Talk, Text, and Data plan can be located on our website, www.boostmobile.com The description for the plan outlines that the plan includes 8GB of data and that data deprioritization may be applied during congestion During our May 2, 2017, conversation with Mr***, we informed him that our [redacted] Terms and Conditions outlines that when equipment is purchased from one of our third-party retailers, said equipment is bound to the return/exchange policy at the point-of-purchase As such, we offered to forward the details of his experience at the third-party location to the appropriate managerial staff empowered to make changes in this area We further offered to reset Mr***’s service plan in order for his Mobile Hot Spot service and his data services to be restarted while this matter is investigated by the management team of the retail location Unfortunately, Mr [redacted] declined our offer to reset his plan because he stated that he is going to establish new service with a different provider In addition, Mr [redacted] stated that he provided the address of the third-party store to the Revdex.com and that he would request to have that information forwarded to our office As such, we will forward the details of his experience at the third-party location to the appropriate managerial staff of said location once the address has been provided to our office On behalf of Sprint, I apologize for any inconvenience this matter may have caused If we can be of further assistance with this matter, Mr [redacted] may contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand 3:p.m., Central Time Sincerely, Kendra OExecutive Services Analyst

When I spoke with Latoya, she had said her records did not go back to January when I had called staying I was not continuing my service She had said that my contract was for equipment only and they continued to be me because my son didn't port or his number as he opted to get a new number with the new providerI had told her again that I called several times and said that I was not continuing service with SprintI ended the conversation because she kept changing what the policies are that they billed meI had a contact and I fulfilled that contactI should not have had to call to cancel something that was already endingBut I had to state several times to the reps I spoke with that I was not continuing service just to be able to find out how to return my equipmentThis business is extremely fraudulent in their billing practices Complaint: [redacted] I am rejecting this response because: Regards, Stacey R***

July 21, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to her complaint, Ms [redacted] is disputing the remaining balance on her Sprint account and is requesting that Sprint remove any negative information reported Sprint has reviewed Ms [redacted] ’s account We are unable to identify any billing errors on Ms [redacted] ’s account Our records reflect that the remaining account balance consists of valid usage charges and Early Termination Fees We have made multiple attempts to reach Ms [redacted] regarding her concerns We attempted to contact her via phone and e-mail on July 14, and 20, 2017, to no avail Unfortunately, we have not received a return call from Ms [redacted] If Ms [redacted] would like to further discuss this matter, we urge her to contact the undersigned at her earliest convenience Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that any person contacting us about an account is authorized to discuss and/or make changes to that account Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is correctly verified before we discuss account information or make any changes to the account We look forward to speaking with Ms [redacted] and encourage her to contact us at her earliest convenience We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll free at ###-###-####, extension *** I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, /s/ Taheera L Taheera LExecutive Service Analyst

April 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern, The above referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms [redacted] stated that she was misinformed on her service plan and device pricing She stated that she is paying higher than the amount she was quoted at the point of sale As a result, she is requesting that her rate plan be at a lower cost aligned with the original quote she received and for the device purchased to be on the promotion offered at the point of sale We have built a solid reputation on honest business practices, and it is not our intention to mislead or confuse our customers with regard to the services we are able to provide In our effort to provide clear communication about features, promotions, and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information With respect, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balances Changes to taxes, service plan selections including the addition of a device Lease or Installment billing option, additional purchases or subscriptions, could result in invoice balance changes After completing a review of Ms***’s Sprint account for equipment charges and services utilized, we verified the plans are set as requested to meet the offer made at the point of saleAdditionally, she purchased a device under promotional pricing that, per the program details, require up to bill cycles to become effectiveMs [redacted] verified satisfaction with this We regret any inconvenience that these matters may have caused Ms*** If I can be of further assistance, she can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, Extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

January 14, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced inquiryWe appreciate your assistance in bringing our customers’ concerns to our attention Based on the information received, Ms [redacted] stated that on September 17, 2015, she visited one of our Sprint retail locations to upgrade her deviceShe stated that she lost all of her contactsShe stated that she was provided incorrect information regarding a promotionIn addition, she stated she experienced issues with the internet on her new device and trouble with making and receiving callsShe also stated that she received an employee discount that was removed and even after re-verifying her employment, the discount was not added back to her accountShe stated that she made multiple attempts to get the issues resolved by the store and with Customer Care and her attempts were unsuccessfulShe is requesting that she receive credit for her employee discount for November and December In addition, she is requesting the $gift card or a credit to be applied to her account for $ In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Although we were unable to validate the promotion that Ms [redacted] is stating she was advised of at the time of her upgrade, in an effort to bring about an amicable resolution we offered and she accepted a one-time courtesy credit of $to her account to match the promotion she stated she was offeredShe accepted and a credit was applied to her account Additionally, as stated in our Terms and Conditions of Services, your device may contain sensitive or personal information (for example, pictures, videos, passwords, or stored credit card numbers)Sprint is not responsible for any information on your device, including sensitive or personal informationIf possible, you should remove or otherwise safeguard any sensitive or personal information when your device is out of your possession or control, for example when you relinquish, exchange, return, or recycle your deviceBy submitting your device to us, you agree that our employees, contractors, or vendors may access all of the information on your deviceIf you exchange, return, or recycle your device through us, we typically attempt to erase all data on your Device, but you must remove all data from your device before you provide it to us We regret that Ms [redacted] ’s experience with service in her local calling area is falling short of her expectationsWe constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customersWith respect, we would note that the nature of wireless signal precludes any carrier from providing seamless coverageSprint has made no warranty or guarantee of the sameEstimating wireless coverage, signal strength, and service speed is not an exact science There are gaps in coverage within our estimated coverage areas that along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of serviceOur records reflect that the towers in Ms [redacted] ’s local service area are functioning within operating perimeters Further, in order to receive a Sprint Discount Program discount, upon activating new Sprint services, customers must provide proof of eligibility within days, be on a qualifying rate plan and must continue to revalidate that they remain eligible for this discountStarting on July 29, 2012, customers are required to revalidate their eligibility for the discount when upgrading a device on subscriptions with an existing discount, and for subscriptions when months has passed since their previous validationOnce eligibility is validated, customers are not prompted to validate eligibility again for at least monthsTo complete the validation request customers may visit www.sprint.com/verifyShould Ms [redacted] not complete the validation process, she will not receive the discount We spoke to Ms [redacted] on January 5, 2016, and provided her with the above-referenced informationWe confirmed that her discount has been added to her account and should reflect within 1-billing cyclesAs a gesture of goodwill, a credit in the amount of $was applied to her account, which is equal to the 23% employee discount for November through January We appreciate Ms [redacted] ’s feedback regarding her experience with our customer service representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value her feedback and will utilize her input to improve our training and processes We regret any inconvenience these matters may have causedIf we can be of further assistance, we can be reached at the Executive & Regulatory Services department toll-fee at ###-###-####I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon R Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: We where told to sit tight until this issue was resolved Check your recordings as to see that the representative told us someone would be in contact with us That never happened We also asked if we should make payment and the representative also told us to wait until this matter be resolved We never received any form of a notification We have been customers with sprint since 2001, I know we are just a number to there corporation; so loyalty does not matter I guess Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, my phone is damaged is it okay? Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meProblems have been resolved Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I originally filed a complaint (# [redacted] ) It took a while but they finally contend and gave me a creditMy bill was $I paid thatI got the Sprint app and the next month I received a bill for $I paid itIt was lower than the original $235, but since they told me that this was going to be the price before they upped it to $235, I thought they were billing me a little lessSo I paid the billI go to pay my bill, and they’re now telling me I owe $296.28! They apparently made a mistake on the last bill and just figured that I should now pay for their mistakeI called customer service and as usual I get a woman who’s from another country reading from a scriptShe put me on hold without even telling me that she was going to and after a while, she hung up on meI called back and immediately asked for a supervisorOf course this woman (also non-American) kept telling me she would help me, and aggravated me to deathThe supposed supervisor was busy but this rep told me that they would not do anything to change the billI’m sick of the corrupt practices of this company Regards, Jodi M***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received my check yesterday Regards, [redacted] ***

April 26, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO Re: Revdex.com File # [redacted] , [redacted] Sprint Account # XXXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of [redacted] submitted on April 18, We appreciate your assistance in bringing our customers’ concerns to our attention Ms [redacted] ’s follfiling expressed her dissatisfaction with her attempts to address her sales related concerns Ms [redacted] stated that upon visiting a Sprint Retail Store, she stated that she was coerced into purchasing a new device in an attempt to resolve a previous error Ms [redacted] further stated that upon enrolling her lines of service in Sprint’s Framily plan, she was unaware that she enrolled in Sprint’s Leasing program Additionally, Ms [redacted] stated that upon purchasing her equipment, she paid full price for the devices Also, Ms [redacted] stated that Sprint promised to send her Visa Gift Cards based on her equipment purchase; however, she has not received the Visa Gift Cards As such, Ms [redacted] requested that Sprint review these matters, and process her Visa Gift Cards to her accordingly Sprint has reviewed Ms [redacted] ’s complaint As stated in our initial response, our records reflect that as per Ms [redacted] ’s signed Service and Lease Agreements, on August 4, 2015, she portphone number ending in [redacted] and activated an iPhone 6s device via Sprint’s Lease program Please be advised that effective on September 19, 2014, Sprint launched the Sprint Lease program, which gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceMore information regarding the Lease program is available at our website, www.sprint.com/lease Also, our records reflect that she enrolled phone number ending in [redacted] in Sprint’s Framily plan Our records further reflect that on November 3, 2015, Ms [redacted] activated a new line of service associated with phone number ending in [redacted] and activated an iPhone 6s device via Sprint’s Lease program Also, on August 12, 2016, she portand activated an iPhone 6s device associated with phone number ending in [redacted] via Sprint’s Leasing program Please be advised that the aforementioned lines of service were enrolled in Sprint’s Framily plan Furthermore, our records reflect that on December 8, 2016, Ms [redacted] upgraded and purchased an iPhone Plus device associated with phone number ending in [redacted] via Sprint’s Leasing program As such, our Contract Buyout program does not apply to the aforementioned sales related transaction We regret any possible misunderstanding that may have occurred related to the terms of our Contract Buyout Promotional offer As stated in the Terms and Conditions of the Contract Buyout promotion, potential Sprint customers are required to potheir active wireless number(s) from [redacted] , [redacted] or ***Porting customers are required to upload their previous provider’s invoice with the Early Termination Fee(s) and/or Accelerated Device charges assessed to our website to register for the Buyout creditAdditionally, the customer must tutheir old cellular provider’s device to SprintOnce approved, expectation regarding the delivery of the Contract Buyout Reward Cards is to weeksSprint does not pay the previous provider directly for the Early Termination Fee(s) and/or Accelerated Device chargesAdditional information regarding the aforementioned promotion can be provided by our Sprint stores, retail third-party partners, our Customer Care department or located at our website at www.sprint.com/jointoday Our records reflect that in August 2015, phone number ending in [redacted] was not registered in our Contract Buyout program Additionally, our records reflect that on October 28, 2016, Sprint processed and mailed an American Express Reward Card to the billing address on file, totaling $183, associated with phone number ending in *** Please be advised that Sprint is unable to process an American Express Reward Card associated with the upgrade of phone number ending in ***, since the equipment purchase does not qualify for our Contract Buyout program We regret any possible misunderstanding that may have occurred related to Ms [redacted] ’s equipment upgrade purchase and activation on December 8, associated with phone number ending in ***Additionally, please be advised that Ms [redacted] ’s signed Service and Lease Agreements do not reflect a promise or agreement for a Reward Card Based on a review of the aforementioned information, we were unable to confirm any sales related billing errors We communicated with Ms [redacted] via telephone and email on April 11, and of 2017, and relayed the aforementioned information to her In an effort to further resolve her account concerns, we offered Ms [redacted] two options; 1) in an effort to retain her business, we have offered to apply a one time adjustment totaling $300, to offset a portion of her January through March billing statements or 2) she may cancel her three lines of services, by April 28, 2017, and utilize other competitor’s promotional offers Also, she was encouraged to submit any additional supporting documentation that she may have that further supports her complaint to the undersigned by April 28, Ms [redacted] is aware that the aforementioned offer is valid until April 28, Ms [redacted] has confirmed her understanding of the information that was relayed to herAlthough Ms [redacted] may disagree with our position, we are confident that this matter has been fully addressed and resolved to the best of our ability Upon receipt of Ms [redacted] ’s follfiling, we attempted to speak with her on April and of However, she was unavailable to further discuss this matterShould Ms [redacted] require further assistance with this matter, we encourage her to contact the undersigned directly at the phone number noted below at her earliest convenience We are committed to providing excellent service on every contact with every customer and regret any possible misunderstanding that may have occurred related to Ms [redacted] ’s account concerns Please be assured that we take every inquiry seriously and that we appreciate Ms [redacted] ’s feedback Sprint regrets any inconvenience Ms [redacted] may have experienced while attempting to resolve this issue If I can be of further assistance with this matter, please contact the Executive & Regulatory Services Department toll free at ###-###-####, extension *** I am available Monday through Friday, from 8:a.mto 4:p.m Sincerely, /s/ Taheera L Taheera LExecutive Service Analyst

November 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Thank you for forwarding the above-referenced inquiry to our office We appreciate your assistance in bringing our customers’ concerns to our attention We are confident the issue in the complaint is resolved In the inquiry, Ms [redacted] indicated she believes she is being overcharged for products and services and is due credit for $3, She attempted to resolve the matter via our Business Customer Care department and she states our representatives confirmed she was due a credit, but the credit has not been applied to her account She also states that she did not receive an email or call back As a result, she is requesting we review the matter We reviewed Ms [redacted] ’s account and forwarded her complaint to our dedicated Business Customer Care department It was verified that Ms [redacted] was eligible for a $credit for each new line of service and one month free Because new lines of service were added in September 2016, a credit of $1,was applied to her account for the per line offer Additionally, a credit of $1,was applied for the free month of service on these lines The credit was applied on November 28, We appreciate Ms [redacted] for taking time to provide details her experience with customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and apologize that the credits were not applied sooner We regret any inconvenience Ms [redacted] may have experienced as a result of this matter If we can be of further assistance, she can contact the Executive & Regulatory Services department toll free at ###-###-####, extension *** I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Ann HExecutive Services Analyst

June 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: We appreciate your assistance in bringing Ms [redacted] ’s concern to our attention We apologize for any inconvenience that may have occurred as a result of this matter In her inquiry, Ms [redacted] indicates that she is disputing the activation fee and restocking fee she paid because of misinformation she received by one of our retail store representatives when upgrading her phone Ms [redacted] states that our store representative advised her that she would pay less in fees if she upgraded via our corporate store She was also told that she was required to enroll in our Total Equipment Protection program or purchase a phone case to protect her new phone Consequently, she purchased a phone case She later discovered that both pieces of information were incorrect and decided to return her device and purchase another one at a third-party location She received a refund for the phone case she purchased and returned, but is still seeking a refund for her activation fee and restocking fee Ms [redacted] would also like Sprint to investigate a random text message she received about someone else’s account During our discussion with Ms [redacted] on May 31, 2016, we confirmed that she initially purchased her upgraded phone at a Sprint retail store and returned the phone within the day Satisfaction Guaranteed period We confirmed that all applicable actions were taken in regard to the return of the phoneWe also confirmed with her that she received a refund at the retail store for the phone case that she purchased and also returned Although the associated $activation fee and the $restocking fee assessed are valid fees, in order to reach an amicable resolution in this matter, we applied $in account credits to offset the fees Our credits include applicable taxes and surcharges As a gesture of goodwill, we also applied an additional $credit to offset the activation fee assessed for her subsequent phone purchase and activation at a third-party store We also discussed Ms [redacted] ’s text messaging concern We confirmed that the text message she received is not associated with her account The text message was a result of system error and has been corrected We appreciate Ms [redacted] for taking the time to provide us with the details of her experience with our store representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value her feedback which will be forwarded to the appropriate management for further review If Ms [redacted] needs further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst

October 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Ms [redacted] stated that when her device stopped working she visited a service and repair center and was advised that there was a manufacturer defect with the device She stated that she didn’t understand why she had not been notified She stated that it was still under the manufacturer’s warranty and she was advised to send the device to the manufacturer for repair She stated that she was not offered a loaner phone or a credit adjustment for the time that she would be without a device She is requesting not to be charged while her device is at the manufacturer being repaired In addition, she is requesting to cancel with a waiver of the cancellation fees All new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device TEP provides Sprint customers with a cost-efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty Our records reflect that Ms [redacted] does not subscribe to TEP on her telephone number Therefore if she is experiencing a problem with her device she may visit her local Sprint service and repair center for diagnostic testing At that time, if it is determined to have a manufacturer’s defect, and is still within the limited one-year manufacturer warranty period, she may send the defective device directly to the manufacturer for repair and/or replacement under the provisions of the manufacturer’s limited one-year warranty Ms [redacted] is responsible for shipping costs and may incur additional costs if the manufacturer determines the device issue is not covered by their manufacturer’s warranty If the problem with Ms***’s device is not covered under the provisions of the limited one-year manufacturer’s warranty, or the warranty period for the device has expired, or the customer does not want to send the device to the manufacturer, the customer has the following options: if the device has an issue that is deemed repairable by the Sprint service and repair center, she may have the device repaired or replaced at a Sprint service and repair center for a fee of $ If the device is not deemed repairable by the Sprint service and repair center, the customer will need to purchase a replacement deviceFurther, Sprint does not provide loaner phones or credit for time without device as part of the warranty process We spoke to Ms [redacted] on October 11, 2016, and provided her with the above-referenced information At that time, she stated that the manufacturer had advised her that the repaired device has been shipped back to her She confirmed that she has received credit in the amount of $because of the issues with her device In an effort to reach an amicable resolution, we offered and she accepted a $account credit, as a result her current balance reflected is zero She stated that she considers the issue resolved to her satisfactionWe regret any inconvenience these matters may have caused If I can be of further assistance, I can be reached at the Executive & Regulatory Services department toll-fee at ###-###-#### I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon R Executive Services Analyst

March 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: File Revdex.com [redacted] , [redacted] Account XXXXX Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] submitted on March 23, We apologize for any inconvenience Mr [redacted] has experienced as a result of this matterWe appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with having a deposit in the sum of $applied to his account, after establishing service with SprintAs a result, Mr [redacted] requested that Sprint review this matter, and provide him with a waiver of the disputed deposit As outlined in our Terms and Conditions of Services, Sprint requires potential customers to undergo a credit evaluation prior to establishing wireless communication service with usWe utilize the services of an outside vendor to conduct the credit verification processBased upon the outcome of the credit evaluation, the terms under which we will establish an account are determinedThe criteria used to determine the credit class assigned to a Sprint account is proprietary and confidentialAs a result, we are unable to disclose that information Due to any miscommunication that may have occurred, we have contacted our credit team and arranged for a waiver of the $depositMr [redacted] acknowledged our actions and confirmed that he is satisfied with our resolution If we can be of further assistance, Mr [redacted] can contact me directly by calling the Executive & Regulatory Services Department toll-free at [redacted] I am available Monday through Friday between a.mand p.m., Central Time Sincerely, [redacted] * Executive Services Analyst