Sprint Corporation

September 16, Revdex.com Ward ***way, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] , [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention According to Mr***’s inquiry, he purchased a Samsung Galaxy Note last year and after a few months; he began to notice issues with the display screen Mr [redacted] advised that he visited a local service and repair center; however, he was referred to the original equipment manufacturer because he does not subscribe to Total Equipment Protection (TEP) and it cannot be added at this time Mr [redacted] advised that he has contacted the equipment manufacturer and they refused to repair the device citing the phone had been rooted As a result, he is requesting assistance from Sprint with this issue We regret the circumstances that prompted Mr***’s complaint We contacted Mr [redacted] and he advised that Samsung has taken ownership of the issue and is working towards a solution We advised Mr [redacted] that if the device is replaced by Samsung, we can add TEP at the onset of the equipment swap so that warranty issues can be addressed at no charge at one of our service and repair locations Because Samsung currently has possession of Mr***’s device for service and repair, as a goodwill gesture, we applied credits totaling $to his account to offset one basic month’s service charges and applicable taxes Mr [redacted] was advised to keep us in the loop on the final resolution We appreciate Mr***s for taking the time to provide us with the details of his recent customer service experience Please be assured that customer feedback is invaluable and consistently used as we re-evaluate our processes and training curriculum We regret any inconvenience Mr [redacted] may have experienced as a result of this matter If he needs further assistance with this issue, I can be reached toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April [redacted] Executive Services Analyst

I accept the business's response to resolve my complaint

I rejected their response because the matter has yet to be resolved! This matter, to me, will never be closed until Sprint can guarantee when I call their CS that, if needed, I will be given an American to speak tooUntil Sprint comes out publicly and states this, this matter remain open no matter how many times Sprints calls meThe person I speak to on the other end of the conversation cannot and will not guarantee me anythingIt is a dead conversation going back and forth! Until I see action then this claim remains open, no matter how long it takes!!! It is a redundant conversation over and over with no results! Matter is remaining open for a long time it looks like!!! [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

June 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account #xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of [redacted] submitted on June 2, We appreciate your assistance in bringing our customers’ concerns to our attention Mr***’s filing expressed his dissatisfaction with the delay in receiving promotional service credits upon adding a third line of service with the activation an IPhone SE device as part of Sprint’s IPhone SE promotional offerMr [redacted] stated that the third line of service should be freeMr [redacted] requested that Sprint review this matter and honor the promotional offer Sprint has reviewed Mr***’s complaintAccording to our records, Mr [redacted] activated a Sprint account on December 27, 2016, by establishing service on phone lines ending in [redacted] and [redacted] with the purchase of two iPhone 6S devices via Sprint’s Lease program for line ending [redacted] and Sprint’s Installment Billing Agreement for line ending ***In addition, he established phone line ending in [redacted] and activated an IPhone SE device via Sprint’s Installment Billing Agreement, as part of Sprint’s IPhone SE promotionFurthermore, our Retail Store location confirmed that Mr [redacted] qualified for the IPhone SE promotion offer, which is valued at $ Upon the activation of service, Mr [redacted] was provided with a clear disclosure of his monthly recurring charges/equipment purchase, and all other applicable fees and charges However, due to inadvertent error, the promotional service credit of $was not properly configured onto phone line ending in ***Therefore on June 8, 2017, our Retail Store’s Management team spoke with Mr [redacted] and confirmed that he qualified for the IPhone SE promotional offerAccordingly, our Retail Store’s Management team advised Mr [redacted] that a one-time credit of $will be applied to his account, effective June 8, 2017, to offset the $monthly installment billing charge associated with phone line ending in ***This adjustment will appear on Mr***’s June 30, 2017, billing statementMr [redacted] accepted our resolution and Sprint’s efforts to resolve his billing concerns We appreciate Mr [redacted] taking the time to provide us with the details of his experience with our Retail store We are continually striving to improve the quality of service provided to our customers Please be assured that we value Mr***’s feedback and have forwarded it to the appropriate management for review and will utilize his input to improve our training and processes We regret any inconvenience that Mr [redacted] may have experienced while attempting to resolve the aforementioned concerns If we can be of further assistance, Mr [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

January 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry 12568931, Carol A [redacted] Sprint Account xxxxx Sprint Case [redacted] To Whom It May Concern: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, MsA [redacted] stated that she made a future dated payment arrangement to pay her balance However, the payment was drafted earlier than the agreed upon date She requested that the payment made be refunded to her As stated in our Terms and Conditions of Services, payments are due upon receipt However, we realize that situations may arise that prevent customers from making the required payment by their due date and our Consumer Finance department can assist with payment arrangements if available However, not all payment arrangement requests can be honored We spoke with MsA [redacted] on December 26, 2017, and discussed her concernsBased on our findings, we have verified that the payment in question was refunded to her banking institution as requestedAdditionally, we have credited the payment return and late fee posted to MsA***’ account due to the payment processing errorFurther, we accepted payment for the past due balance on her account per her requestMsA [redacted] verified that this resolved her payment concern at this time We regret any inconvenience these matters may have caused If we can be of further assistance with these issues, MsA [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, extension *** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I want to be clear about the fact that their employees lied many times about the service but they also lied about the reason why I asked them to respond in writing In fact, I took the call from them with the intention of seeing if we could resolve this matter but the Sprint representative was asking me questions that led me to believe that they never even read the complaint This just goes to show you that they only "care" after an official complaint has been made, which is why I had to switch phone services.Thank you for your assistance in this matter, it is greatly appreciated.Regards, [redacted]

April 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] – [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] is dissatisfied with the length of time taken to provide promotional prepaid reward cards owed to him and the level of network service available in his home area We regret any delay in providing the promotional gift cards referenced in Mr***’s filing We confirmed that he qualified for the promotion and that gift cards for him were processed and sent to his address of record on December 4, In addition, and as explained to Ms***, an authorized end user on Mr***’s Sprint account, during our March 29, 2017, discussions with her, we confirmed that the amount of the qualifying charges from their previous carrier was $and that, based on their receiving a $equipment buyout credit when they obtained their new Sprint devices and turned in their equipment from their previous provider at one of our retail locations, the remaining promotional amount of $was processed in the form of the promotional gift card Unfortunately, Mr***’s promotional gift card was not received by him, as the address associated with his Sprint account was no longer valid As a result, we had a replacement gift card processed for him on March 31, 2017, after confirming and updating his mailing address, as provided by Ms [redacted] *** The cards should be received within seven to ten business days from April 3, Although we confirmed that no further credit or reimbursement amounts are warranted for this matter, as a courtesy due to the length of time taken to get the gift card to Mr***, we also applied a credit of $to his account to remove the current balance due reflected on his most-recent invoice We further regret any difficulty Mror Mr [redacted] may have experienced with the use of our services in and around their home area However, we are unable to guarantee coverage at any location at all times As stated in our Terms and Conditions of Service, which can be reviewed on our website, www.sprint.com, coverage and quality of wireless services and data speeds may be affected by conditions beyond our control Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures As a result, customers may experience difficulty making or receiving calls when indoors In addition, data coverage is not available everywhere, and service speeds are not guaranteed Service speeds may depend on the service purchased and actual speeds will vary We advised Ms [redacted] that our records reflect that our network is performing within parameters and that we found no anomalies with her or Mr***’s service usage However, we advised that we would allow them to cancel services with us with no further billing, contingent upon the return of the devices associated with Mr***’s Sprint account Unfortunately, our March and April 3, and 4, 2017, attempts to follow up with Ms [redacted] subsequent to those actions and our continued review of these concerns have been unsuccessful While it is our goal to amicably resolve all concerns brought to our attention, we regret that we were unable to do so in this situation However, based on our review, we believe that we have fully address Mr***’ reported concerns We regret any inconvenience these matters may have caused and appreciate that Mrand Ms [redacted] took time to provide details of their experiences with our retail and Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will use this input to further improve our training and processes We regret that our response to the ***es reported concerns may have led to their considering the termination of their services with us If we can be of further assistance with these matters, or if Mror Ms [redacted] would like to provide additional information for our consideration, they can contact me by calling our Executive & Regulatory Services department toll free at ###-###-####, ext*** I am available Monday through Friday between a.mand 3:p.m., Central Time Sincerely, [redacted] Executive Services Analyst

June 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Ms [redacted] regarding Sprint account XXXXX***We appreciate your bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] described unfavorable customer experiences from our representatives during her attempts to discuss a billing concern, stating that the charges are higher than she expected, and she has been unsuccessful in receiving an explanationShe requested an explanation of the charges and that we apply credit to her account to offset the erroneous charges as well as compensate her for the level of customer service that she has received We appreciate Ms [redacted] ’ taking the time to provide us with details regarding his experiences with our Customer Care representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any misunderstanding that may have occurred related to Ms [redacted] ’ Sprint billingDuring our June 7, 2017, conversation with Ms [redacted] , we explained the charges that are reflected on each of her invoices, and advised that we are unable to identify any error on the part of Sprint; therefore, we sustain that her monthly charges are valid Ms [redacted] indicated her understanding of our explanation but reiterated that the referenced information was not properly explained to her during her interactions with our Customer Care departmentAlthough the charges are valid, as a one-time courtesy, we applied credits totaling $to her account to offset the late fees that are reflected on her last three invoicesThose credits will be reflected on her next invoice We are pleased that we were able to reach an amicable resolution, and Ms [redacted] is satisfied with the actions that were taken on her accountIf we can be of further assistance regarding these matters, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Tiffany G Executive Services Analyst

March 14, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Account xxxxx [redacted] Case [redacted] Dear Ms***: The above referenced inquiry has been forwarded to our office for reviewWe appreciate your assistance in bringing our customers’ concern to our attention In his inquiry, Mr [redacted] , an authorized user on the account, stated that the billing amount has been incorrect each month, exceeding the prices quoted when the plan was set upHe stated that at that time he was informed that the monthly charges would be billed at $plus taxAs a result, he is requesting that the plan meet the price he stated that he was quoted and that a credit be applied to the account for the difference he stated that he was overbilled We have built a solid reputation on honest business practices, and it is not our intention to mislead or confuse our customers with regard to the services we are able to provideIn our effort to provide clear communication about features, promotions, and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationFurther information can be viewed on our website, www.sprint.comWith respect, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balancesChanges to taxes, service plan selections including the addition of a device Lease or Installment billing option, additional purchases or subscriptions, could result in invoice balance changes Sprint has reviewed Mr [redacted] ’ account and our records reflect that based on the Customer Summary provided at the point of sale, when he changed service plans, he is on the service plan he elected at that time and that the monthly rate charges are correct based upon that plan selectionOur records also reflect that based on the service plan elected, Mr [redacted] is being billed Access Fees for each of his four lines as well as a Subsidized Phone charge for each of the phone numbers on his account, as they are currently on two year service agreements, in lieu of leasing or installment agreements During our conversation with Mr [redacted] on March 10, 2016, we informed him of the above informationHowever, in an effort to amicably resolve his issue, we offered to apply a one-time $credit for the disputed portion of the billAdditionally, we provided waivers for the Access and Subsidized Phone charges on the accountThis offer is contingent that he remains on the current rate plan and no devices are purchased with a two year subsidized agreement in the futureMr [redacted] accepted this offerPlease allow 1-billing cycles for waivers to reflect on his billing We regret any inconvenience that these matters may have causedIf I can be of further assistance, Mr [redacted] can be reach me at the Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John C Executive Services Analyst

I tweeted them multiple times they finally contacted me and resolved the issue but I had to tweet Otherwise the auto line is redundant and terrible They need better customer service

March 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account xxxxx***, [redacted] Case [redacted] To Whom It May Concern: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concern to our attention In her inquiry, Ms [redacted] claims that fraudulent activity has occurred on her account and has no knowledge of new lines of service added on her account or access without her authorization Our Fraud Management group has reviewed this account and confirmed that fraudulent activity has occurred We have taken the necessary steps to secure the account and correct any unauthorized changes madeAdditionally, our Fraud Management group has applied all appropriate account credits for the fraudulent charges incurred on the account as a result of this We regret any inconvenience that these matters may have caused If I can be of further assistance, Ms [redacted] can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

October 10, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com [redacted] , Raphael C [redacted] Sprint Account xxxxx Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced complaint of MsRaphael C [redacted] We appreciate you bringing our customers’ concerns to our attention According to the information received, MsC [redacted] stated that when she purchased the now recalled Samsung Note device, she agreed to an installment billing for accessories and was advised she would be receiving Harmon Kardon speakers for free as part of the sale promotion Since the Note device was recalled, MsC [redacted] returned the phone and phone accessories She has continued to be billed for the phone accessories and also has discovered she has an additional installment billing agreement for the speakers MsC [redacted] is seeking to have all charges associated with the phone accessories credited as well as the charges incurred for the speakers Sprint has no higher priority than our customers, and customer safety while using our products is synonymous with that priority Sprint worked closely with Samsung to notify customers of the potential battery issue with the Samsung Galaxy Notedevice and to ensure that options were in place for customers who purchased that model to immediately return or exchange to a different device model Further, in our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and website at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing We contacted MsC [redacted] on October 9, 2017, to address the above information Although we maintain that no credit is due, to bring about an amicable resolution to this matter we canceled the installment agreement for the Note accessories that were returned to the point of sale Additionally, as a courtesy we are facilitating the return of the Harmon Kardon speakers and once received in good working condition, we will cancel the installment agreement and credit back all installments paid With these actions, MsC [redacted] considers her complaint has been fully addressed and resolved We appreciate MsC [redacted] for taking time to provide details of her experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes If we can be of further assistance, MsC [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at 1-855-848-ext I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard AExecutive Services Analyst

November 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with the level of customer service received while attempting to resolve her device related concerns and the length of time taken to remedy this matter She requested that Sprint provide her with a replacement device as agreed We appreciate Ms [redacted] ’s taking time to provide details of her experience with our Customer Care and Technical Support representatives- We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret the delay in providing Ms [redacted] ’s replacement device Our records reflect that Ms [redacted] spoke with Customer Service on November 11, and 12, 2016, regarding device related concerns Because she previously visited her local service and repair location twice, we offered to send her a replacement device Ms [redacted] received her replacement device and activated it to her account on November 18, Ms [redacted] confirmed via email on November 18, 2016, that her device concerns had been resolved to her satisfaction We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance related to this matter, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: When speaking to Sprint I stated multiple times that I DID NOT authorize any changes and that I DID NOT discuss any changes to my planI was also told that the sprint customer service agent would be coachedClearly, from the response Sprint has given here, that was a lieThis response states that I discussed a plan change when I did not and that there is no fault on Sprints end which is not what I was told on the phoneI do not want to do business with Sprint any longer as they have clearly lied to me on more than one occasionI was also told that Sprint has the "right" to change any plan without the customers consent as long as it makes the plan cheaper by at least a pennyThat is not right and I reject your offer Regards, [redacted] -***

June 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed dissatisfaction with the level of customer service she received while trying to resolve a billing issue She stated that she received an invoice for $1,592, and has been unable to get in touch with her business account representativeMs [redacted] further advised that she was told she was put on the wrong plan; however, she has not received assistance when contacting our Customer Care departmentAs a result, Ms [redacted] is requesting assistance with this matter Our records reflect that Ms [redacted] started service with Sprint on February 9, 2017, with lines of service We sent an email to Ms [redacted] on June 12, 2017, asking her to allow us time to review her account with her business account representative and we would follow up with herOn June 16, 2017, an adjustment of $was applied to the account by the business account representative who also spoke with Ms [redacted] During a subsequent call to her on June and 20, 2017, the business account representative was unable to reach her We sent an email to Ms [redacted] with this information We appreciate Ms [redacted] for taking the time to provide us with her experiences with our Customer Care and business account representativesWe are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with this matter, Ms [redacted] can contact me directly at Sprint’s Executive & Regulatory Services department I can be reached toll free at ###-###-####, ext***, Monday Tuesday, Thursday and Friday, between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

August 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry filed by Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Mr***’s complaint, he has not yet received a refund for equipment he returned during the Sprint Satisfaction Guarantee time period As a result, Mr [redacted] is requesting that the refund be processed immediately We contacted Mr [redacted] and apologized for any inconvenience this matter may have caused him Our records indicate that Mr [redacted] paid $at the original point of sale and that amount was originally refunded by check in June 2017; however, the check was mailed to the address on Mr***’s account, which was determined to be incorrect As a result, we stopped payment on the check and issued a new check on August 2, 2017, that was mailed to the updated address Mr [redacted] provided As a result, the issue is now resolved We thank Mr [redacted] for trying our service If he has any further questions regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April [redacted] Executive Services Analyst

January 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that after satisfying her month lease agreement that she opted to return her Apple devices instead of paying to own them; however, she has not received the return packing to return the devices She requested that we mail her the return kit as promised so that the there is no negative reporting reflected on her credit reporting We regret any misunderstanding that may have occurred related to Ms***’s Sprint account/return request and any delay she may have experienced in resolving this concern Our records reflect that Ms [redacted] canceled her services for the lines ending in [redacted] and [redacted] on December 14, and ported the line ending in [redacted] to another wireless carrier on December 20, Our records further reflect that Ms [redacted] accepted a lease agreement for two of the lines on December 19, Because she terminated her services prior to the satisfaction of that lease agreements, we accelerated her lease pay-off balance and assessed that amount, totaling $507.60, to her Sprint account, pursuant to the terms of her lease agreement During our conversation with Ms [redacted] on January 17, 2017, we advised her of the information above We also confirmed that the return kit was ordered on January 10, In our follinteraction with Ms [redacted] on January 19, 2017, she confirmed receipt of the return kit and explained that she would only being sending back one of the devices and that her new carrier would reimburse her for payment of the other We received the Apple iPhone 6s Plus device on January 24, 2017, and applied credit to the account totaling $to offset the lease cancellation and purchase amount Thereafter, her canceled account now reflects a balance for $for the Apple iPhone device that she opted to keep Ms [redacted] understands that she is responsible for the remaining account balance We appreciate Ms [redacted] taking time to provide details of her experience with our Customer Service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience these matters may have caused Ms***, as well as the loss of her business If we can be of further assistance related to these concerns, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna JExecutive Services Analyst

My complaint has been settled I am very happy with the service from Boost Mobile and Sprint they took care of my problem and got me in a new phoneI could not have asked for more.Thank you, [redacted]

May 11, 2016Revdex.comWard Parkway, Suite 401Kansas City, MO 64114Re: Revdex.com Complaint 11415225, [redacted] Sprint Account xxxxx Sprint Case 2203551To Whom It May Concern:Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customer’s concerns to our attention According to the information provided, Ms [redacted] states that she upgraded three lines of service in April and was advised that the agreements would be in place for one year However, she was later advised that the agreements were in place for twenty-four months Ms [redacted] further believes that a retail store representative signed the Lease Agreements for phone numbers ending 1172, and thus making them invalid As such, Ms [redacted] is disputing the associated Lease AgreementsSprint has investigated the matter and respectfully we were unable to confirm a lease or billing error However, in an effort to resolve this matter amicably, we cancelled Lease Agreements COS-L- [redacted] , COS-L- [redacted] and COS-L- [redacted] effective May 11, We also agreed to credit the Lease cancellation charges totaling $1,406.75, contingent upon Ms [redacted] returning the associated equipment in good condition Ms [redacted] will receive a return kit to facilitate the return of the equipment within to days Additionally, we reset the rebate eligibility dates for the phone numbers ending 1172, and This will allow Ms [redacted] to upgrade these lines of service via a new Sprint Lease or 24-month Installment BillingWe regret any inconvenience that this matter may have caused Ms [redacted] If I can be of further assistance regarding this matter, Ms [redacted] can contact me by calling the Executive & Regulatory Services Department toll-free at 1-855-848-3280, extension I am available Monday through 7:a.mand 3:p.m., Central Time.Sincerely,Christine G.Executive Services Analyst

August 25, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case 12302012, [redacted] Account xxxxxx Sprint Case To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his filing, Mr [redacted] expressed his dissatisfaction with the delay in receiving contract buyout prepaid cards owed to him for switching his services to Sprint He also described unfavorable customer experiences during his attempts to address that concern Mr [redacted] requested that we process those prepaid card promptly We regret any misunderstanding or delay that may have occurred related to the processing of Mr [redacted] ’s contract buyout prepaid cards Our records reflect that Mr [redacted] activated his services on April 1, 2017, and that, upon his submission of the necessary paperwork, his promotional prepaid cards were to be mailed out after days of that dateHowever, we identified that his cards were shipped to a wrong address three different times For the sake of caution, we withheld further processing of his prepaid cards in order to thoroughly investigate the matter Our records further reflect that, on August 7, 2017, we processed checks in the amounts of $and $for Mr [redacted] and mailed them to his confirmed address During our August and 16, 2017, conversations with Mr [redacted] , we provided the information outlined above In addition, we offered a $service credit as a one-time courtesy due to the delay in processing his promotional reimbursement Mr [redacted] indicated his understanding of the information provided and accepted our offer We applied the credit to his account as agreed and informed him that he should receive his above-noted checks within the next seven to ten days Mr [redacted] expressed his satisfaction resolution We appreciate Mr [redacted] ’s taking time to provide details of his experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that these concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these matters may have caused If we can be of further assistance with these issues, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, extension *** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Beatrice RBeatrice RExecutive Services Analyst