Sprint Corporation

October 13, Revdex.com [redacted] ** [redacted] Re: Revdex.com Complaint [redacted] Account [redacted] , [redacted] Case [redacted] To Whom It May Concern: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concern to our attention and regret any inconvenience that this matter has caused Ms [redacted] According to the information provided Ms [redacted] is dissatisfied with her customer experience while addressing device and billing issues on her accountIn addition, she stated that she did not receive promised credits for a device promotion In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at [redacted] have not deviated from the published information Sprint has reviewed Ms [redacted] ’s account and notes that we are unable to substantiate any errors All promised credits have been applied and the refund noted in her inquiry was processedAdditionally, as stated in her inquiry, the $service credit for her Samsung device was contingent upon the activation of another Samsung Galaxy device However, per her inquiry, Ms [redacted] elected to activate a different make and model device We attempted to contact Ms [redacted] via phone and email on September 30, October 5, and 6, 2016, and mailed a letter to her billing address to verify and discuss any further account concerns she may have Unfortunately, we have been unable to reach her and we have not received a response to our phone and email inquiries We look forward to speaking with Ms [redacted] and encourage her to contact us regarding any concerns she may continue to have with her account Ms [redacted] should be advised that in order to discuss the details of her account, she must be able to authenticate her account As a result, we want to advise Ms [redacted] to have her PIN and security information available when she contacts us We regret any inconvenience that these matters may have caused If we can be of further assistance, I can be reached at the Executive & Regulatory Services department toll-free at ###-###-####, extension ####I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

August 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the complaint of Ms [redacted] *** submitted on July 29, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms [redacted] stated that phone number ending in [redacted] was associated with her father’s business and was portto Sprint without her knowledge or authorizationAs co-executor of her father’s estate, she requested to have the above number ported back to the original wireless service provider; however, her request was declinedMs [redacted] requested that Sprint review this matter Sprint has reviewed Ms***’s complaintPlease note that the Number Portability process is uniform across all carriers and is regulated via the Federal Communications Commission (FCC); therefore, we are unable to alter the processFor security purposes when we receive or initiate a port request, it is necessary to obtain or verify pertinent billing information regarding the account, which may include, but is not limited to, the account number, account holder's name, phone number and the Social Security Number associated with that accountProvided that this information is accurate, the port will be approved in accordance with FCC guidelines According to our records on July 20, 2016, Sprint submitted a porequest for phone number ending in [redacted] to original carrier with the requisite account and security informationOur records further reflect that original carrier validated the information in the porting request and the above number was ported to SprintAs the number in question was ported to Sprint in accord with industry practices, Sprint is not in a position to port the number back to the original carrier without a valid porting request from the original carrier We spoke with Ms [redacted] on August 1, 2016, and discussed her concerns in detailAs we stated above, the phone number ending in [redacted] was ported to Sprint in accordance with FCC guidelines and we were not in a position to return the number without a valid port requestHowever, we partnered with the original service provider to expedite the process and the above number was ported back to the original service provider on August 4, We followwith Ms [redacted] on August 12, 2016, to confirm that the above number was ported back to the original service provider on August 4, Ms [redacted] provided confirmation that the above number is currently active with the original wireless service provider and was satisfied with the resolution providedWe sincerely regret any inconvenience this matter may have caused Ms*** If I can be of any further assistance, please contact me by calling our Executive and Regulatory Service Department toll-free at ###-###-####, extension ***I am available Monday through Friday, between a.mand p.m., Eastern Time Sincerely, Cindy [redacted] Executive Services Analyst

June 6, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that she canceled her service and has been unable to obtain her final invoice reflecting the itemized charges She expressed her concern that her credit might be affected We regret any inconvenience Ms [redacted] may have experienced while attempting to resolve this matter During our conversation with Ms [redacted] today, she confirmed that she has received a copy of her May invoice reflecting the itemized charges of her account balance As a courtesy, we agreed to waive any late fees reflected on her June invoice To date, Ms [redacted] ’s account balance has not been forwarded to an outside collections agency and has not affected her credit If I can be of further assistance regarding this matter, I can be contacted directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence MExecutive Services Analyst

April 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] disputed charges assessed to his account when he canceled his services with us He also described unfavorable customer experiences during his attempts to address that and other billing concerns We regret the circumstances that led to Mr [redacted] ’s decision to terminate his Sprint services, as well as any misunderstanding that may have occurred regarding his monthly Sprint billing Our records reflect that the disputed charge referenced in Mr [redacted] ’s inquiry were assessed as a result of his having terminated his mobile hotspot line of service prior to the satisfaction of the two-year term agreement he accepted when he purchased his mobile hotspot equipment at a discounted, subsidized rate That term agreement was scheduled to be satisfied on July 31, Our records further reflect that a letter was forwarded to Mr [redacted] ’s billing address on August 5, 2017, outlining the terms of that term agreement and the associated Early Termination Fee During our April 20, 2017, conversation with Mr [redacted] , we explained the information outlined above and verified that the disputed charge is valid While we were unable to identify any error on the part of Sprint related to this matter, we offered to credit the Early Termination fee associated with his mobile hotspot line of service due to any misinformation he may have received during his interactions with our representatives Mr [redacted] accepted our offer, and we applied the $credit to his account as agreed, leaving his account in closed status with a zero balance Mr [redacted] expressed his satisfaction with our resolution We regret any inconvenience these matters may have caused Mr [redacted] , but we are pleased that we were able to resolve his reported concerns satisfactorily If we can be of further assistance with his dispute, Mr [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday and Wednesday through Friday between a.mto p.m., Central Time Sincerely, Linda WExecutive Services Analyst

August 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with our customer service representatives, stating Sprint attempted to withdraw an unauthorized payment from her account She further advised that she was billed a non-sufficient funds fee and reactivation fee In addition, she states that Sprint will not allow her to make payments using her bank accountLastly, she states she has been without service for over a monthAs a result, Ms [redacted] is requesting that we adjust the charges restore her service, and allow her to setup payment arrangements Our records reflect that Ms [redacted] made a payment on April 22, 2017, for $235.44, and $on April 23, However; the payments were returned due to non-sufficient funds by Ms [redacted] ’s bank on May 2, 2017, thus blocking her from making payments with a check We also confirmed the payments were made from Ms [redacted] ’s mobile handset In order for the account to be restored, the account has to be brought current with payment of the balanceDuring our August 16, 2017, conversation with Ms [redacted] , the information was explained to her She thanked us for our help As stated in our Terms and Conditions of Service, we may require payment or a guarantee of payment before we restore services We realize that situations may arise that prevent customers from making payments by the due date If this should occur again in the future, Ms [redacted] can contact our Customer Finance department toll-free at ###-###-####, to discuss making payment arrangements We appreciate Ms [redacted] for taking time to provide details of her experience with our customer care representativesWe are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have causedIf we can be of further assistance with this matter, Ms [redacted] can contact me by calling Sprint’s Executive & Regulatory Services department toll- free at ###-###-####, ext***, Monday Tuesday, Thursday and Friday, between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

Mr [redacted] - I wanted to thank you for your help and your responseJust to update you, I have been working with the Executive Office of Sprint, and have been given excellent customer service by this departmentI believe we have found a resolution, and everything seems to be working out as I had hopedThank you so much! [redacted]

June 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account: xxxxx [redacted] Sprint Case: [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal complaint of *** [redacted] , submitted on May 22, We appreciate your assistance in bringing our customer’s concern to our attention According to the information received, Ms [redacted] stated that she had an unfavorable customer service experience while attempting to address her payment concernsMs [redacted] stated that Sprint processed a payment of $149.07, which was applied towards her account balance without her authorizationMs [redacted] further stated that a similar occurrence occurred; however, it was resolvedMs [redacted] requested that Sprint review this matter, apply an adjustment on her account and respond accordingly Sprint has reviewed Ms [redacted] ’s complaintOur records reflect that on May 15, 2017, Sprint received and processed a payment of $via our Interactive Voice Response (IVR) system and applied the payment towards her past due account balancePlease be advised that we offer several options for our customers to remit payments to include our Interactive Voice Response system (IVR) in which a payment request is initiated by our customer or an authorized subscriberFurthermore, our records reflect that on May 22, 2017, we received notification and complied with the request from Ms [redacted] ’s financial institution to return the $paymentBased on a review of Ms [redacted] ’s account concerns, we are unable to confirm any payment errors We communicated with Ms [redacted] via email on May and of 2017, and relayed the aforementioned information to herAs such, Sprint does not believe that an adjustment is warranted for this matterMs [redacted] has confirmed her understanding of the information that was relayed to her We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Chanda L Executive and Regulatory Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

November 29, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assi***ce in bringing our customers' concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with the length of time taken to provide equipment credits to her Sprint account for devices she returned to one of our retail locations She also expressed her dissatisfaction with the level of customer service provided during her recent attempt to replace her malfunctioning device, citing that she recently learned that the replacement that was to be delivered by November 9, 2016, was actually never ordered for herMs [redacted] requested that we credit the disputed equipment charges and that we provide a specific protective device accessory and service plan discounts for four months We regret any delay that may have occurred in facilitating Ms***’ referenced equipment return and applicable account credits We are pleased to confirm that her equipment was logged back into our inventory on November 20, 2016, and that credits totaling $1,were applied to Ms***’ account on that date to offset the noted equipment charges in full We further regret any possible misunder***ding that may have occurred related to the replacement of Ms***’ malfunctioning device All new Sprint devices come with a one-year manufacturer’s warranty limited to manufacturer’s defect Although Sprint assists customers with equipment issues whenever possible, those warranties provides that, upon determination of a manufacturer’s defect, equipment still within the limited one-year manufacturer’s warranty period should be sent directly to the manufacturer for repair and/or replacement Customers are responsible for shipping costs and may incur additional costs if the manufacturer determines that the device issue is not covered by their warranty Further details regarding the terms of manufacturers’ warranties is available on the respective manufacturers’ websites and in the device’s user guide During our November 23, 2016, conversation with Ms***, we discussed the above-noted information Although we were unable to identify any error on the part of Sprint related to her reported equipment issues, we offered to provide a $service credit to her due to any possible misinformation that may have been provided to her related to those concerns Ms [redacted] accepted that offer but advised that she remains dissatisfied with our referring her to the device manufacturer to facilitate any warranty actions Regrettably, we informed her that we cannot alter the terms of manufacturers’ warranty guidelines We regret any inconvenience these matters may have caused Ms*** If we can be of further assi***ce with these issues, Ms [redacted] can contact me directly by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext***, and referencing case [redacted] I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, [redacted] SExecutive Services Analyst

July 31, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customer’s concerns to our attention In her inquiry, Ms [redacted] disputed her Sprint billing, advising that charges not related to her four lines of service are reflected on her invoices She requested that her bill be adjusted After a preliminary review, we did not identify any billing errors associated with Ms***’ Sprint account Therefore, we would like to speak with her directly in order to obtain additional details that will assist in our fully addressing her account billing concerns Unfortunately, our attempts to contact Ms [redacted] via telephone and e-mail on July 18, and 27, 2017, to address her billing concerns were unsuccessfulWe also mailed a letter to her at her address on file on July 27, 2017, advising of our receipt of her inquiry and our need to speak with her directly To date, we have not received a response from Ms*** Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account We believe that we can fully address Ms***’s billing dispute, and we look forward to having the opportunity to do so As such, if that issue remains unresolved, we invite her to contact me by calling our Executive and Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

June 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers concerns to our attention According to the information provided, Ms [redacted] stated that she called Customer Care to dispute her bill in February She states that she has called several times and she is either put on hold or told that someone will call her back; however, she states she has not received a call back from anyoneMs [redacted] is requesting that someone contact her to review her billing and to correct it We spoke with Ms [redacted] on May 30, 2017, at which time Ms [redacted] requested copies of her November to present invoices for reviewAs requested, we mailed copies of her last six months invoices to her address on fileUpon receipt of the invoices, Ms [redacted] advised that she will call our office to review the invoices to verify the chargesMs [redacted] advised that these actions have resolved her complaint so far and we look forward to her following up with our office We regret any frustration this matter may have causedIf we can be of further assistance, Ms [redacted] can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 5:p.m., Central Standard Time Sincerely, Leland [redacted] *Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you [redacted] update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWorking with Christopher Hon this case has been nothing but wonderfulHe fixed all of my concerns and was always available when I needed himHats off to him and The Revdex.com for resolving my issue Regards, [redacted]

May 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] expressed his dissatisfaction with our declining to terminate his newly-activated Sprint services and allow him to return his new Sprint devices to the point of sale, advising that he was informed by our retail representatives that we could not take those actions and return his surrendered equipment from his previous provider without the store manager, who was not availableMr [redacted] requested that we terminate his Sprint services, accept the return of his Sprint devices for refund less the required restocking fee, and provide his surrendered devices to him as soon as possible We regret the circumstances that led to Mr [redacted] ’s decision to terminate his Sprint services, as well as any possible misunderstanding that may have occurred related to our ability to cancel his services and return his surrendered devices to himOur records reflect that Mr [redacted] established service with us on April 26, 2017, when ported six mobile numbers to our network from another provider and that he attempted to return those lines of service and return his Sprint devices to the point of sale on May and 11, Based on the terms of our 14-day Sprint Satisfaction Guarantee program, Mr [redacted] had until May 10, 2017, to take the actions noted aboveAs a result of the information he provided related to his experience in the referenced retail location, we forwarded his inquiry to the district manager of the referenced retail location for assistanceOur records reflect that Mr [redacted] was contacted by representatives of that management team that same date but that Mr [redacted] advised that he had changed his mind and decided to continue service with us During that conversation, Mr [redacted] also inquired about promotional concerns unrelated to this inquiryWe are pleased that we were able to address those concerns to Mr [redacted] ’s satisfaction We appreciate Mr [redacted] ’s taking time to provide details of his experience with our retail representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize his inquiry to improve our sales and customer service training and processes We regret any frustration these matters may have caused Mr [redacted] but are pleased that he has made the decision to continue service with usIf he has any additional questions regarding the actions taken to resolve his reported concerns, Mr [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday and Wednesday through Friday, between a.mand p.m., Central Time Sincerely, Linda W Executive Services Analyst

Sprint is in receipt of the above-referenced inquiry of Mr [redacted] ***, which was forwarded to the Executive & Regulatory Services department for reviewWe appreciate your bringing our customers’ concerns to our attentionIn the information provided, Mr [redacted] stated that he attempted to activate four lines of service and poto Sprint from another mobile carrier, but the numbers did not portTherefore, he canceled his account with Sprint and returned the devices via a return kit sent to himMr [redacted] stated that he was informed by our Customer Care representatives that he would not incur charges; however, he is being billed a $lease charge each month for each of the four lines of service that he attempted to port to SprintMr [redacted] stated that he has contacted representatives in our Customer Care department to credit the charges, but he does not believe he should have to continue to call Customer Care, and he is requesting that the lease charges ceaseHe also mentioned that a recent $balance has been referred to a collections agency and representatives that contacted him informed him that he has to pay the chargesHe is requesting that this billing issue be resolved and that his credit not be impacted negatively We appreciate Mr [redacted] ***’s taking the time to provide us with the details of his experience with our Customer Care representativesWe are continually striving to improve the quality of service provided to our customer’sPlease be assured that we value his feedback and will utilize his input to improve our training and processes We regret any possible misunderstanding that may have occurred regarding this matterBased on a review of our records, we determined that Mr [redacted] activated service with Sprint November 5, 2014, and canceled December 4, 2014, as a result of new numbers being assigned to his account rather than his numbers being ported to SprintDue to this matter, Mr [redacted] canceled his service and returned the equipment via return kits provided to himFurther, a $credit is reflected on his December 11, 2014, invoice to credit the monthly service charges incurred and a total $credit is reflected on his January 11, 2015, invoice to offset the lease device and cancellation charges as a result of canceling the accountDuring our conversation with Mr [redacted] today, we informed him that the lease for each of the devices has been canceled, effective July 22, 2015, and the $balance incurred as a result of $per month lease charges for each of the four devices reflected on his May through July invoices has been creditedHe appreciated the follow up callAdditionally, we contacted the third-party collections agency, and requested that further collection efforts on this account be discontinuedThe collections agency will then update the credit bureaus to remove any negative reporting regarding this issuePlease allow up to days for completion of this process We regret any inconvenience that this issue may have caused and we appreciate having had the opportunity to assistShould there be any additional questions or concerns, you or Mr [redacted] can contact me by calling directly to ###-###-#### or by calling our department toll-free at ###-###-####I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Bridgette F Executive Services Analyst

June 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , Douglas F [redacted] Sprint Account # [redacted] Sprint Case # To Whom It May Concern, Sprint is in receipt of the above-referenced rebuttal complaint of Douglas F [redacted] , submitted on June 8, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, MrF [redacted] expressed his dissatisfaction with the previous response provided as well as his inability to take advantage of Sprint’s iPhone promotional offer upon establishing services with SprintMrF [redacted] state that he would like to receive a copy of his Service AgreementAlso he has indicated that our Retail Stores Management team agreed to issue a refund check for the full retail value of the iPhone device to resolve his concernsHowever, he did not receive the refund checkLastly, MrF [redacted] stated that he had an unfavorable customer service experience while attempting to resolve this matterMrF [redacted] requested that Sprint review this matter and honor the above promotion and claims will pursue with legal preceding’s Sprint has reviewed MrF [redacted] ’s complaintAs stated in our initial response, our records indicate that MrF [redacted] established services with Sprint on November 20, At that time, he portphone line ending in and activated an iPhone 128GB device via Sprint’s 17-Month Lease programingPlease note that effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, MrF [redacted] can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/lease Upon activation of service, MrF [redacted] was provided with a clear disclosure of his monthly recurring charges and equipment purchase and all other applicable fees and chargesFurthermore, we were able to locate signed copy of his electronic Lease Agreement which includes a description of the charge in questionBased on our review, we were unable to identify any miscommunication regarding the terms of his plan or other monthly charges on Sprint’s part during the activation of his account We regret any miscommunication that MrF [redacted] may have received in reference to Sprint’s pro motional offersSpecifically, Sprint’s iPhone 32GB with Eligible Trapromotion Please note that in our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing For a limited time, a promotional offer was available from September 9, 2016, through October 6, 2016, for a $iPhone device with Eligible Trapromotional offerCustomers’ can receive an iPhone 7/Plus device with eligible device trade-in, upon activating or purchasing an iPhone 7/Plus device via Sprint’s 17/Month LeasePlease be advised that all iPhone 7/Plus memory configurations are eligible to receive service credits on lease Customers must own their device, cannot be associated with a Lease or open Installment Billing Agreements and traan iPhone or 6s devicesFurthermore, the credit will award on the bill in one to two billing cyclesRegrettably, based on the information outlined above, phone line ending in is ineligible to receive this promotion due to MrF [redacted] activating services after the promotional offer expired In an effort to ensure a satisfactory and mutually acceptable resolution with MrF [redacted] , on March 30, 2017, we offered and he accepted a one-time credit of $to offset a portion of the monthly recurring charges as reflected on his accountAdditionally, we spoke with MrF [redacted] again on April 24, 2017, and reiterated the aforementioned information and resolution to himBased on our account review, we are unable to substantiate that MrF [redacted] was offered a refund check for the full retail value of the iPhone 128GB deviceWhile we regret that MrF [redacted] have reconsidered his position with Sprint, we are confident that his concerns were addressed and resolved to the best of our ability We appreciate MrF [redacted] taking the time to provide us with the details of his experience with Sprint We are continually striving to improve the quality of service provided to our customers Please be assured that we value MrF [redacted] ’s feedback and his concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience that MrF [redacted] may have experienced while attempting to resolve the aforementioned concerns If we can be of further assistance, MrF [redacted] can reach us by calling the Executive & Regulatory Services Department toll-free at [redacted] , ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Sprint has not made any reasonable efforts to speak with me directly concerning my complaint They did, in fact, try to reach me out on some of the dates listed on the letter, in which I was unavailable to answer their call However, I did return their call within a few minutes of missing their call or the very next business day I left messages to LaToya P and also replied to her email directly She did not reply to my email message and she did not return my call The only emails I received from LaToya were automatic messages advising me that LaToya was trying to reach me Further more and after careful review, LaToya would call me within a few minutes prior to the end of her shift According to her original email, she was available Monday, Tuesday, Wednesday and Friday between 8:00am and 5:00pm Central Time LaToya would call me minutes or so prior to the end of her shift By the time I received her message and returned her call, she was gone for the day I have made the decision to move on to another carrier that can better suit my service needs I have cancelled all my lines of service and I will be letting friends and family know of my personal experience I'm more than sure that Sprint will not waive my early termination fees regardless of my negative service experience [redacted] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, David ***

Executive & Regulatory Services P.OBox Irving, TX February 24, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] *** We appreciate your assistance with bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated that in July 2016, after learning he was not eligible for an upgrade, he ported out his number and canceled his account However, his August invoice reflected an account balance, which he paid, but received collection notices in November reflecting an outstanding account balance Mr [redacted] has requested an account credit to offset his outstanding balance He has also requested that we recall his account from the outside collections agency (OCA) Our records reflect that Mr [redacted] ported out his number ending [redacted] on July 14, 2016, which systematically canceled the associated line of service While our records do not reflect a request from Mr [redacted] to cancel his remaining line of service ending ***, he informed our office during our February 23, 2017, conversation that he initially requested to cancel it in July As resolution to this matter, we applied a $credit to his account to offset the charges assessed to his account after his September 20, 2016, payment As a result, his account balance is zero, and we have notified the OCA to cease further collection efforts Consequently, they will request the credit bureaus to update their records and remove any negative reporting regarding this account Please allow up to days for completion of this process If I can be of any further assistance regarding this matter, I can contacted directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext [redacted] so that we may fully address her concerns I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence MExecutive Services Analyst

December 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX0774, Vanessa H***-W [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of MsVanessa H***-W*** We appreciate your assistance in once again bringing our customers’ concerns to our attention According to the information provided, MsH***-W [redacted] expressed her continued dissatisfaction regarding service issues she experienced with her device Specifically, MsH***-W [redacted] was declining a repair center visit and is requesting a newer model device sent to her We spoke with MsH***-W [redacted] on December 27, 2017, and confirmed she took her device to a Sprint store for troubleshooting Further, she confirmed that the device is working properly MsH***-W [redacted] confirmed that her concerns are resolved We regret any inconvenience this matter may have caused If MsH***-W [redacted] requires additional assistance with this concern, I can be reached by calling the Executive & Regulatory Services department toll-free at 1-844-282-ext*** I am available Monday through Friday from 9:a.mto 5:p.m., Central Time Sincerely, Jaclyn KExecutive Services Analyst

June 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case# [redacted] , [redacted] L [redacted] - [redacted] Sprint Account # xxxxx [redacted] Sprint Case# [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced of Ms [redacted] L [redacted] - [redacted] submitted on June 3, We appreciate your assistance in bringing our customers' concerns to our attention According to the information provided, Ms [redacted] - [redacted] expressed her dissatisfaction with the outstanding balance of $1,being reflected on her credit report Ms [redacted] - [redacted] has indicated that a Sprint account was established in her name, without her authorization or knowledgeTherefore, Ms [redacted] - [redacted] requested that Sprint investigate this matter and provide her with an amicable resolution Sprint has reviewed Ms [redacted] - [redacted] ’s complaint We spoke with Ms [redacted] - [redacted] on June 9, 2017, to discuss her concerns in detail During our discussion, we advised Ms [redacted] - [redacted] that we would further review this matter and follwith her accordingly Upon further review of this matter with our Fraud Management group, it was determined that additional information is required to further research her concerns Therefore, we mailed a fraud packet to Ms [redacted] - [redacted] ’s address that was provided in the complaint on June 21, 2017, for her to complete and return to our Fraud Management group in order to gather the information necessary for us to investigate this matter Upon our receipt of the completed fraud packet, a representative of Sprint’s Fraud Management group will research Ms [redacted] - [redacted] ’s claim and respond to her in writing with our findings within days of our receipt of the fraud packet If fraudulent activity is confirmed, the appropriate credits will be applied to the account, and we will request that the credit bureaus remove any negative reporting information regarding this issue, if necessary We attempted to follwith Ms [redacted] - [redacted] on June 19, 2017, to relay the aforementioned information to her Unfortunately, we were unable to reach her directlyShould Ms [redacted] - [redacted] have any additional questions and/or concerns pertaining to this matter discussed herein, we encourage her to contact the undersigned directly at the phone number noted below at her earliest convenience We regret any inconvenience this matter may have caused Ms [redacted] - [redacted] If Ms [redacted] - [redacted] has any additional questions or concerns regarding this matter or if we may be of further assistance, Ms [redacted] - [redacted] can reach us by calling the Executive & Regulatory Services Department at-###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Eastern Time Sincerely, /s/ Romualdo F Romualdo F Executive Services Analyst