Sprint Corporation

The resolution I would like is that Sprint can either give me the T-Mobile phones back that I sent to them or they give me the right price to pay T-Mobile back

------- Forwarded message ----------From: [redacted] ***< [redacted] @hotmail.com>Date: Thu, Jun 29, at 1:PMSubject: Re: You have a new message from the Revdex.com of Greater Kansas City in regards to your complaint # [redacted] .To: Revdex.com < [redacted] >Hello, I couldn't find the right area to reply to the message sent on Revdex.com Sprint credited the amount of $that was in dispute with themThank you so much for your help, [redacted] ***

November 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-noted inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with the level of customer service provided by our representatives during her recent attempts to address equipment issues, citing that her device was malfunctioning but that our service and repair representatives declined to replace the device due to moisture damage she believes was caused when the technician attempted to clean the inside of her device with water instead of alcohol We appreciate Ms***’s providing details of her experience with our retail representatives Her experience is not indicative of the level of service we expect from our employees Please be assured that we value customer feedback and have forwarded this matter to the appropriate managerial teams for review and possible changes to our training and coaching We regret any difficulty Ms [redacted] may have experienced with her malfunctioning device, as well as any misunderstanding or delay that may have occurred related to the repair or replacement of that equipment During our November 2, 2016, discussion with Ms***, we informed her that, based on the nature of her inquiry, we would forward her concerns to the management of the service and repair location where her device was evaluated and would follow up with her promptly The management team of the service and repair location where Ms [redacted] took her device for evaluation and assistance confirmed that her device had signs of moisture damage and/or corrosion when it was opened for inspection, in Ms***’s presence As such, and because moisture damage voids our manufacturers’ one-year warranties, Ms [redacted] was referred to our Total Equipment Protection device insurance option vendor to file a replacement claim In addition, we were advised that, while Ms [redacted] stated that her device had not been wet, moisture can get into a device and cause corrosion even if it has not been dropped in water Unfortunately, our attempts to follow up with Ms [redacted] on later the same date were unsuccessful However, we left a detailed voicemail message for her advising that, although we were unable to identify any error on the part of Sprint related to her reported device issues, we can offer a credit of $to her Sprint account to offset a portion of her deductible if she files a claim using her Total Equipment Protection (TEP) device insurance option and provides proof of the deductible payment This offer is available for days from the date of this response We regret any inconvenience these issues may have caused Ms*** If we can be of further assistance with these matters, or if Ms [redacted] would like to discuss her concerns in further detail or accept our above-noted offer, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11415225, and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe refund was processed but severely late beyond expectationsFive star cellular and Sprint have the worst customer service associates imaginable No one knows what the procedures are nor do they care to knowThe CEO of sprint is entirely over compensated and an incompetent leader at bestSprint is destined to failure with how they treat their customersTheir service does not work to minimal expectationsBuyer beware as they will hold you hostage under advertising and promises Regards, [redacted]

September 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , Doug [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MrDoug *** We appreciate your assistance in bringing our customers' concerns to our attention In the information provided, Mr [redacted] expressed his dissatisfaction with his monthly Sprint rate plan and equipment charges being higher than quoted when he selected the Samsung Galaxy SPlus device and the Sprint Percent Off of the Samsung Galaxy Spromotion in May Mr [redacted] also described unfavorable customer experiences during his unsuccessful attempts to address this concern As a result, he requested that we meet the monthly costs originally presented to him We regret any possible misunderstanding with regard to the Sprint Percent Off of the Samsung Galaxy Spromotion Our records reflect that on May 26, 2017, Mr [redacted] selected the Samsung Galaxy SPlus device and Sprint Percent Off of Select Competitor Plans promotion As is reflected in our marketing, this promotion cannot be combined with the Sprint Percent Off of the Samsung Galaxy Spromotion However, our research revealed that he escalated his concern to Sprint and on June 6, 2017, he negotiated a resolution in which one of our contact center supervisors applied credits totaling $to his account, matching the value of the promotional awards that he requested We appreciate Mr [redacted] as our customer During our September 14, 2017, conversation with Mr***, we discussed the previous information Mr [redacted] confirmed his acceptance of the June resolution; however, he his dissatisfaction that the credit would not award in installmentsWith respect, we noted that since the award was not part of a marketed promotion for which he was eligible, there was no way to apply the award in monthly installmentsTo resolve his concerns, we invited Mr [redacted] to make manual payments for the reduced monthly amount, thereby allowing the account credits to absorb the remaining balance equal to the installment award that he requested In addition, we applied a $credit to his account to offset the balance of a device shipping fee, at his request Mr [redacted] expressed satisfaction with our response We regret any inconvenience this matter may have caused Mr*** If we can be of further assistance with this issue, Mr [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***, and referencing case [redacted] I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst

May 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers' concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with the recent interruptions of her Sprint services for non-payment of her account balance due as related to an unresolved $account credit and a payment dispute In addition, she described unfavorable customer experiences during her attempts to address those concerns As a result, she requested that we cancel her Sprint service with no cancellation or additional charges We regret any misunderstanding that may have occurred related to Ms***’s Sprint billing Although we have no record of the referenced $account credit or of any account credit that negatively impacted her Sprint account balance, we identified that recent suspensions of her Sprint services are related to her consistently maintaining a past-due account balance due to her not remitting payment of previous balances due in full since June 10, Based on the nature of Ms***’s inquiry and our inability to identify any error on the part of Sprint related to her billing, we will need to speak with her directly in order to obtain her account security information and additional information that will aid in our reviewUnfortunately, our attempts to contact Ms [redacted] via telephone and e-mail on May 18, 25, and 26, 2017, were unsuccessful In addition, on May 26, 2017, we sent a letter to her at her address of record via U.SPostal Service acknowledging receipt of her inquiry and our need to speak with her directly However, she has not yet responded to us We appreciate Ms***’s taking time to provide the details of her experience with our Customer Service department We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We believe that we can fully address Ms***’s reported billing concerns, and we look forward to having the opportunity to do so If her reported issues remain unresolved, Ms [redacted] can contact me directly by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext***, and referencing case [redacted] I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSo I did went to the store as suggested on the 16th of november and they told me that they messed up and put a wrong addressSo now they told me to wait for the check again for my refundSo hopefully it will comeAs for now, I did not received the rest of my refundI'm still waiting for it to come Regards, [redacted]

October 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers' concerns to our attention In her inquiry, Ms [redacted] disputed her recent Sprint billing, citing that we have not applied promised credits and have incorrectly removed a discount from her account She requested that we correct her billing and change her rate plan or that we terminate her services with no contractual obligation We regret any possible misunderstanding that may have occurred related to Ms***’s Sprint billing However, based on her chosen rate plan and equipment options, we are unable to identify any issue with her invoiced charges As such, we will need to speak with her directly in order to obtain additional information to continue our review Unfortunately, our attempts to contact Ms [redacted] via telephone and e-mail on September and October and 4, 2016, were unsuccessful We also sent a letter to Ms [redacted] at her address of record on October 4, 2016, acknowledging receipt of her inquiry and inviting her to contact us for assistance if her reported concerns remain unresolved Unfortunately, she has not yet responded to our invitations We believe that we can reach an amicable resolution with Ms***, and we look forward to having the opportunity to do so If her billing concerns remain unresolved, Ms [redacted] can contact me directly by calling our office toll-free at ###-###-####, ext***, and referencing case [redacted] I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst

February 22, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO [redacted] Re: Revdex.com Case # [redacted] , [redacted] Sprint Account # xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry, submitted by [redacted] submitted on February 13, We appreciate your assistance in bringing our customers' concerns to our attention Mr [redacted] ’s follfiling expressed his dissatisfaction with the previous response provided and Sprint’s billing practices According to Mr [redacted] , our initial response denoted him as a female, instead of a male In addition, he expressed his dissatisfaction with the inability to cancel his services prior to his billing cycle end dateMr [redacted] s requested Sprint review this matter and respond accordingly Sprint has reviewed Mr [redacted] ’s complaintWe apologize for any miscommunication that may have occurred regarding the reference response of Mr [redacted] As stated in our initial response dated February 9, Please note that Sprint advertises and provides services in monthly increments If services are terminated before the end of Mr [redacted] ’s billing cycle, we do not prorate monthly recurring charges, nor do we provide refunds or credits for any unused minutes in their service planMr [redacted] contacted our Customer Care group on January 28, 2017, to cancel his services and his account was scheduled to expire on January 31, 2017, prior to his billing cycle end date of February 8, We regret any miscommunication that may have occurred regarding this matterThis information is provided in our Terms and Conditions of Services located at www.sprint.com/termsandconditions Please note that the final monthly recurring charges assessed to Mr [redacted] ’s January invoice is valid Our records indicate that Mr [redacted] has a remaining balance due of $ We spoke with Mr [redacted] on February 7, 2017, and relayed the above information to him During that call, Mr [redacted] acknowledged his understanding with the information provided to him and was satisfied Upon Mr [redacted] ’s follfiling, we attempted to contact him via phone and email on February 14, and of Unfortunately, we have not received a return call from Mr [redacted] To provide closure for this matter, we agreed to apply an adjustment of $to his account to offset the outstanding account balance, leaving his account closed with a zero balance Should Mr [redacted] require further assistance with this matter, he may contact the undersigned directly at the phone number noted below at his earliest convenience Sprint is continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Mr [redacted] feedback and that his concerns were forwarded to the appropriate managerial staff for further review We regret any inconvenience Mr [redacted] may have experienced while attempting to resolve this matterIf I may be of further assistance, Mr [redacted] may reach me directly by calling ###-###-####, ext***, Monday through Friday, between 8:a.mand 5:p.m., Eastern Time Sincerely, /s/ MrMonk MrMonk Executive Services Analyst

December 31, [redacted] Better Business Bureau Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case— [redacted] Revdex.com Referral Name— [redacted] Sprint Account—xxxxx [redacted] Sprint Case— [redacted] Dear Ms***: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In Ms [redacted] ’s complaint, she states that she visited Arch Telecom, one of our third-party retailers, and was offered a free tablet However, Ms [redacted] states that she was not informed of the two-year agreement associated with the tablet or the deposit requirement for the tablet line of service Ms [redacted] states that she attempted to return the tablet and was informed that she will be charged a restocking fee Ms [redacted] is disputing the restocking fee We contacted the management team at Arch Telecom and were advised that they agreed to accept Ms [redacted] ’s returned tablet and phone and will waive all restocking fees Our records reflect that Ms [redacted] returned her equipment and canceled services on December 29, Sprint has partnered with a number of third-party retailers to distribute our products and services We are grateful for their assistance in promoting our services Our field representatives train third-party retailers on our policies, procedures, and products and regularly update resource materials for them to ensure accurate, up-to-date information is available to our existing and potential customersWe regret any misinformation Ms [redacted] may have received regarding our tablet promotion and return policy and appreciate her feedback regarding this issue The details of Ms [redacted] ’s experience have been forwarded to the appropriate managerial staff empowered to make changes in this area We regret the circumstances that caused us to lose Ms [redacted] as a customer If I may be of further assistance with this matter, you can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Analyst

Sprint is in receipt of the above-mentioned complaint of Mr [redacted] This inquiry was received by Sprint on August 4, 2015, and we appreciate having the opportunity to respondIn the information provided, Mr [redacted] advised that collection activity referencing a debt to Sprint from is reflected on his credit report but that he has been unable to get that debt confirmed by anyone at Sprint and believes that he does not owe us anything We regret any possible misunderstanding that may have occurred related to Mr [redacted] ’s referenced collections activity and credit reportingUnfortunately, we were unable to locate an account with the information provided by Mr [redacted] As we explained to him during our August 6, 2015, discussion, we will need additional information such as the Sprint account number or mobile number reflected to the credit bureau in order for us further investigate his issueMr [redacted] did not have that information available at the time, so he agreed to contact us at his earliest convenience with the necessary account information so that we can resolve his concerns We are eager to assist Mr [redacted] with this matterIf we can be of further assistance with this concern, you or he can contact me directly at ###-###-#### or by calling our Executive & Regulatory Services department toll-free at ###-###-####I am available Monday, Tuesday, Thursday, and Friday between a.mand p.m., Central Time Sincerely, Ayanna W [redacted] Executive Services Analyst

October 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Mr [redacted] regarding his Sprint account We appreciate your assistance in bringing our customer’s concern to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction that he has been charged a $monthly subsidized phone fee for the device he recently upgraded even though he was advised at the point of sale that he charges for his monthly service would not change Therefore, he requests that Sprint waive the subsidized phone fee or accept the return of his upgraded device for a full refund We spoke with Mr [redacted] today, and reached an amicable resolution for his concerns We apologized for his inconvenience and explained that the service plan he has is not compatible with the waiver of the subsidized phone fee However, due to any possible miscommunication of the charges he could expect after his upgrade, we applied credits totaling $to Mr***’s account to offset one half of the subsidized charges he will incur during his month agreement Mr [redacted] accepted this action as full resolution of his dispute If I may be of further assistance with this matter, Mr [redacted] can reach me by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

April 18, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Mr [redacted] regarding his Sprint account We appreciate your assistance in bringing our customer’s concerns to our attention In his inquiry, Mr [redacted] stated that he is not receiving the Buy One, Get One (BOGO) credits that he was promised when he purchased his devicesAs a result, Mr [redacted] is requesting that we honor the BOGO offer that was made at the point of sale During our conversation with Mr [redacted] , we advised him that as stated in the promotional details provided at the point of sale, he should allow the promotion until April 27, 2017, to award and if it does not award we will apply a credit to his account to emulate the offer Mr [redacted] accepted the offer and is satisfied with the resolutionWe appreciate Mr [redacted] ’s taking the time to provide us with the details of his experience with our Customer Care group We regret that the level of service he received was not indicative of the world-class service we strive to provide The feedback he provided has been forwarded to the appropriate management staff for further reviewIf I may be of further assistance with this matter, Mr [redacted] can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday and Friday between a.mand p.m., Central TimeSincerely, Tobias T.Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSpoke with Clara with Sprint today at noon giving her the return shipment tracking number 1Z9Ras the device has been shipped back to Sprint for credit to my account mentioned in the above commentsClara also stated that it will take up two weeks for the credit to be applied to my account, and she also stated that she would monitor the shipment with the tracking number that I providedOnce the device is received Clara said she would call me to let me know Regards, Greerann S***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Sprint did not address my original concern which is that I was told that I would keep my [redacted] Credit even on the new plan which is why I agreed to switchOur original plan was more expensive than we wanted which is why we had called multiple times and were ready to switchThe [redacted] credit had nothing to do with the old plan we were on it was a deal offered at [redacted] for sprint customers adding a new lineI feel like sprint told me one thing to get us to stay and get off of our unlimited planOut of everyone I spoke to no one has taken responsibility or tried to compromise I was supposed to be saving $for the next month this is not ok and I'm very disappointed in SprintThey record the calls to use against you if you agree to or sign up for something but don't want to follow through on what was stated and agreed upon during the conversation that led to me switching plans Regards, [redacted]

August 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-mentioned complaint of Ms [redacted] ***, submitted on behalf the account holder, Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] states that one of the devices listed on the account has not worked properly since the end of April She states that she has contacted our Customer Care department on several occasions to get proof of purchase and the International Mobile Equipment Identity (IMEI) printed on the document in order for Samsung to repair the device Ms [redacted] further states that because she was unable to receive proof of purchase with the IMEI number documented, when she contacted Samsung, she states she was informed to have a supervisor at the Sprint store hand write the IMEI number on the signed contract However, after providing the requested hand written document to Samsung, she states Samsung declined to repair the device Ms [redacted] also states she placed a three-way conference call with Samsung and a Sprint representative At that time, Ms [redacted] states that Samsung created a ticket number and sent her a UPS label through email to send the phone in to be repaired A few days later, she states she received a call notifying her that in order to repair the device, proof of purchase was required And last, based on the information received from Ms***, she states that she had an unfavorable customer experience while attempting to address her concernsAs a result, Ms [redacted] states she is seeking assistance with this matterShe also requests that the device be replaced if Samsung cannot repair the device We spoke with Mr [redacted] regarding the noted device concernsDuring our discussion, Mr [redacted] sated that he has attempted to get his Samsung Jdevice repaired by the manufacturer, Samsung, and that they are requesting a true proof of purchase He states that Samsung is requesting proof of purchase with the IMEI number listed on the document We advised Mr [redacted] that our records do not include the IMEI number specifically; however, we can provide the Electronic Serial Number (ESN) and the Mobile Equipment Identifier (MEID) We advised Mr [redacted] that we can provide copies of his Lease Agreement and the transaction summary pertaining to the purchase of his Samsung Jdevice for phone line ending in *** Additionally, although we were unable to identify a Sprint error related to this matter, as a goodwill gesture, we issued a credit of $to offset a portion of the monthly service charges reflected on his August invoice We also confirmed that previous goodwill credits were applied to offset a portion of the monthly service charges reflected on his May and June invoices We appreciate the ***s for taking time to provide details of their customer experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that their concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter has caused If we can be of further assistance, the ***s can contact the Executive and Regulatory Department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

December 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] cited his dissatisfaction with the length of taken to cancel one of his lines of Sprint service and return a financed device to us He requested that we cancel service to that line and assist with the return of the device We appreciate Mr [redacted] ’s taking time to provide details of his experiences with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any misunderstanding that may have occurred related to Mr [redacted] ’s requests During our e-mail conversations with Mr [redacted] on December 14, 2016, we advised that our records reflect that we received his original service cancellation and equipment return requests on November 8, but that we were unable to complete those actions at that time and required additional information We also informed him that we previously mailed a letter to him via U.S.P.Sdetailing our deceased notification process, which was also provided via e-mail at [redacted] , as requested by him In addition, we left a detailed voicemail message for Mr [redacted] again reiterating our processes regarding the termination of services for deceases end-users and invited him to review additional details related to that protocol on our website at www.sprint.comWe then invited Mr [redacted] to contact us directly if he needs additional assistance with his requests On behalf of Sprint, I offer condolences to Mr [redacted] ’ for his loss If we can be of further assistance with these matters, he can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Lori KExecutive Services Analyst

August 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance with bringing our customers’ concerns to our attention In Mr [redacted] ’s inquiry, he expressed his dissatisfaction with the length of time taken to port his referenced mobile number from Sprint to his chosen service provider He requested that we release that mobile number promptly We regret any possible delay that may have occurred related to Mr [redacted] ’s referenced port attempt However, during our July 22, 2017, conversation with him, we confirmed that we have no restrictions on his noted line of service that would prevent a valid port request We also informed him that we received a port request for one of the two mobile numbers associated with his Sprint account on July 11, 2017, and that the number was successfully ported on the same day but that we have no record of any port request for his second mobile number Mr [redacted] indicated his understanding of the information provided and had no further concerns for us We regret any inconvenience this matter may have caused Mr [redacted] , as well as the loss of his businessIf we can be of further assistance with this concern, he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 4:p.m., Central Time Sincerely, Sean J, Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: The matter has not been resolved I returned equipment but with a hitch and am still awaiting confirmation of receipt and also a new shipping box for the equipment that would not fit in to the envelope they sent out Meanwhile, the codes they sent me to regain access to my account after the fraud did not work and I keep accumulating charges from Sprint even though, as acknowledged in MrTobias' note, my account is closed or cancelled.....Very frustrating situation Regards, [redacted]