Sprint Corporation

Please be advised I spoke with someone from Sprint who resolved my complaintPlease cancel/update itThanks, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: the offer is just and I'll accept it she Bridgette said she would submit it in writing but had not as of yet I would like my plan changed to unlimited high speed also sprint said I could go anywhere and get service over I'm paid in full fort purchase PDF my iPhone and to find out that this is more the fact that I understand from other provider's I would need to surrender u my phone and get another one with another company this is what is so misleading about sprint why so many people are dissatisfied with sprint so thank-you but again another misgiving.I will notify Bridgette again Regards, [redacted] **

July 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case 12227178, [redacted] A [redacted] Sprint Account XXXXX Sprint Case To Whom It May Concern: Sprint is in receipt of the above-noted inquiry of [redacted] A [redacted] submitted on June 24, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that she had an unfavorable customer service experience while attempting to address her billing concern Ms [redacted] expressed her dissatisfaction with the cost of her monthly recurring charges exceeding $per monthMs [redacted] stated that she was provided with an offer to add two additional lines of services without cost, with the exemption of the monthly installment billing charge of $per month/per lineIn addition, she stated that was provided with an offer to purchase a Samsung Galaxy SPlus device and her account would be configured onto a price plan with a base rate of $per month, which would provide her with a total monthly rate of $per month prior to related taxes and feesTherefore, Ms [redacted] requested that Sprint review these matters and apply an adjustment to her account accordingly Sprint has reviewed Ms [redacted] ’ complaintWe spoke with Ms [redacted] on July 17, 2017, to discuss the details of her complaintDuring our discussion, we advised Ms [redacted] that we would review her account concerns and follwith her accordingly According to our records, on April 18, 2017, Ms [redacted] contacted our Telesales group to upgrade the device associated with phone line ending in During this sales transaction, she activated a Samsung Galaxy SPlus device via Sprint’s Leasing program Please note effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, MsStephanie Castro can purchase the devices and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/lease In addition, Ms [redacted] activated phone lines ending in and 7517, by purchasing two Samsung Galaxy Jdevices via Sprint’s Monthly Installment AgreementSprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchased For additional information and eligibility requirements customers can visit www.sprint.com/easypay Upon the completion of device upgrade and activation of service, Ms [redacted] selected Sprint’s $40GB Data Share plan with the waiver of Phone Access Fees, which includes unlimited talk and text for each line of service Our records further indicates, on July 10, 2017, Ms [redacted] elected to update her price plan to Sprint’s $Unlimited talk, text and data plan w/$Automatic Payment discount per line/per month upon enrollment in our Automatic Payment program For a limited time, customers can receive the Unlimited Freedom Plan with the fifth line for free upon enrollment in Sprint’s Automatic Payment program until June 3, Based on Ms [redacted] ’ account selections, her monthly rate totals $per monthAccordingly, we are unable to substantiate that she was offered a monthly rate of $per month prior to related taxes and fees Please note that Ms [redacted] ’ billing cycle runs from the 10th through the 9th of every month As such, changes to services are usually effective at the start of the customer’s next billing cycle If the changes are effective in the middle of the billing cycle, the customer’s invoice will reflect pro-rated charges for the previous and current price plan Since our initial conversation with Ms [redacted] , we attempted to follwith her via phone and e-mail on July 19, 2017, to relay the aforementioned information to her Unfortunately, we have not received a return call from Ms [redacted] Should Ms [redacted] have any questions and/or concerns pertaining to the information discussed herein, we encourage her to contact the undersigned directly at the phone number noted below at her earliest convenience We appreciate Ms [redacted] taking the time to provide us with her feedback regarding our Telesales group We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Ms [redacted] ’ feedback and that her concerns have been forwarded to the appropriate managerial staff for review We regret any frustration this matter may have caused and look forward to hearing from Ms [redacted] to address and resolve her complaint If Ms [redacted] would like to further discuss this matter, she can contact our office toll free at 1-855-848-ext I am available Monday through Friday, from a.mto p.m., Eastern Time Sincerely, /s/ Romualdo FRomualdo FExecutive & Regulatory Services

September 29, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account #xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of [redacted] , submitted on September 15, We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms [redacted] ’s filing, she expressed her dissatisfaction with her account being flagged by our Fraud Management group due to suspicious activityMs [redacted] further expressed her dissatisfaction with the equipment cancellation charges being assessed to her account after she ported-out her lines of service to another wireless providerMs [redacted] requested that Sprint review this matter and provide her with an amicable resolution Sprint has reviewed Ms [redacted] ’s complaintAccording to our records, our Fraud Management group investigated Ms [redacted] ’s’s account concerns Based on their investigation, on August 29, 2017, the disputed lines of service were cancelled and an adjustment of $3,was applied to the account to negate the fraudulent charges, leaving the account closed with a final balance due of $1, This balance represents the remaining Lease cancellation and Lease Device Purchase Amount charges due to porting out her lines of service to another wireless provider on July 30, 2017, prior to satisfying the terms of the respective Lease AgreementsOn August 28, 2017, our records indicate that Ms [redacted] returned the devices to a third-party retail store locationAccordingly, an adjustment was applied to her account to offset the Lease Device Purchase Amount charges per the terms of her Lease AgreementsIn addition, Ms [redacted] was advised that she would be responsible for the remaining valid Lease cancellation charges We spoke with Ms [redacted] on September 27, 2017, and relayed the aforementioned information During our discussion, Ms [redacted] confirmed that our Fraud Management group has handled this matter and she received a confirmation letterHowever, she currently disputing the remaining Lease cancellation chargesTo provide closure to this matter, we agreed to apply an adjustment to her account of $1,734.62, leaving her account closed with a zero balanceMs [redacted] acknowledged the information and resolution that was relayed to her We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance, Ms [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

February 20, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account XXXXX***, [redacted] Case [redacted] Dear Ms ***: On February 10, 2017, Sprint received an inquiry submitted by your office on behalf of [redacted] According to the information provided, Ms [redacted] canceled her account and is disputing the remaining equipment charges for a device she returned Ms [redacted] also expressed her dissatisfaction with the level of service received while attempting to resolve her concerns We appreciate your assistance in bringing Ms [redacted] ’s concerns to our attention We regret any frustrations Ms [redacted] may have experienced while attempting to resolve her concerns On February 15, 2017, we contacted Ms [redacted] to discuss her concerns in detail At that time, we confirmed receipt of her returned Samsung Galaxy Note device As a result, a credit in the amount of $was applied to her account to offset the disputed accelerated equipment charges included on the December invoice for this device With this credit, the account reflected a remaining balance of $114.67, for which we received payment We appreciate Ms [redacted] taking the time to provide us with the details of her experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms [redacted] ’s feedback and that her concerns have been forwarded to the appropriate managerial staff for further review If additional assistance is required, please contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan FExecutive Services Analyst

August 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , ***, [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] ***, which was forwarded to the Executive & Regulatory Services department for reviewWe appreciate your bringing our customers’ concerns to our attention In the information provided, Ms [redacted] states that she has attempted multiple times to reinstate her employer discount to her account She indicates that she has completed the [redacted] link as instructed, and she has received the appropriate email acknowledging that her submission has been received; however, the discount still has not been appliedAs a result, Ms [redacted] is requesting that the discount be applied, and she is also requesting that a credit be applied to her account retroactive to the months she has attempted to reinstate the discount We appreciate your bringing this matter to our attentionWe communicated with Ms [redacted] regarding this matter and we informed her that since November 2015, we can see that a submission was done; however, the time limit expired after the submission was received due to no confirmed validation Therefore, due to any misunderstanding regarding this matter, we submitted the employer discount request on Ms***’s behalf and per our records, the validation was completed on August 6, 2016, and the employer discount is now reflected on the account We informed Ms [redacted] that the discount was applied to her account after the billing cycle end date; therefore, it may take a full billing cycle before the discount is reflected on her invoice We further informed Ms [redacted] that employer discount adjustments are generally not backdated and applied to accounts because the offer is an incentive; however, because of her longevity with Sprint since 2001, and due to her multiple attempts to submit her discount information, we applied one-time credits totaling $to her account effective today for the months of December to August Ms [redacted] accepted this credit and is pleased with the resolution We regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve her billing concerns, and we appreciate having had the opportunity to assist Should there be any additional questions or concerns regarding this matter, I can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

June 13, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention Mr [redacted] has requested clarification regarding Sprint’s unlocking policies regarding a iPhone 4s device activated on Sprint's network Mr [redacted] has indicated that he would like the device unlocked to be used on Boost MobileUnlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of the device to allow another carrier’s SIM card to be inserted (either domestically or internationally)Unlocking a device will not necessarily make a device interoperable with another carrier’s network In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network) Additional information about unlocking may be found at (insert web link)Sprint will unlock a device under the following circumstances: Any associated service agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled, including payment in full of any applicable Early Termination Fees or end-of-lease/installment billing purchase options The associated account is in good standing The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked The device has been active on the Sprint Network, currently or in the past, for a minimum of daysWe confirmed that Mr [redacted] ’s iPhone 4s associated with phone number ending [redacted] is not eligible for unlocking due to the device is not being Domestic SIM Unlock capable Additionally, we attempted to contact Mr [redacted] on phone number ending in [redacted] the phone number provided in her inquiry on June and 12, 2017, and mailed a letter to the address on file, however; we have not received a response to our contact attemptsWe look forward to speaking with Mr [redacted] and encourage him to contact us regarding any concerns he may continue to have with his account Mr [redacted] should be advised that in order to discuss the details of his account, he must be able to authenticate his account As a result, we want to advise Mr [redacted] to have his PIN and security information available when he contacts us If Mr [redacted] needs further assistance with this matter, he can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central TimeSincerely, Tobias TExecutive Services Analyst

July 7, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account xxxxx Sprint Case [redacted] Dear Mr [redacted] : Sprint is in receipt of the above-referenced complaint of [redacted] Sprint received this complaint on June 26, 2015, and we appreciate the opportunity to respondIn the information provided, Mr [redacted] is disputing the validity of the Early Termination Fee (ETF) assessed to his account Per our discussion with Mr [redacted] on June 30, 2015, we verified that the ETF assessed to his account was the result of an agreement renewal required at the time he enrolled in the National Volume Pricing (NVP) discount programAlthough this fee is valid, we applied credit totaling $to the account to offset the disputed chargeAs a result, the canceled account now reflects a zero balance In addition, we have contacted Virtuoso Sourcing, the third-party collections agency, and requested that further collection efforts on this account be discontinuedWe also requested that Virtuoso Sourcing update the credit bureaus to remove any negative reporting regarding this issuePlease allow up to days for completion of this process We regret any inconvenience that this matter may have causedIf we can be of any further assistance related to this complaint, Mr [redacted] can contact me directly at ###-###-#### or by calling our Executive and Regulatory Service Department toll-free at ###-###-####I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, LaDonna [redacted] Executive Analyst

Complaint: [redacted] I am rejecting this response because: sprint has contacted me and worked out the issueThank you so much Regards, [redacted]

August 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] J [redacted] Sprint Account XXXXX [redacted] Sprint Cases [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Ms [redacted] J [redacted] We appreciate the opportunity to address her concerns Based on the information provided in her inquiry, Ms [redacted] advises that she changed the date for a payment arrangement, and divided it into separate payments; however, the payment amounts and dates were not changed She further advises that this resulted in her bank assessing overdraft fees, and she is requesting a refund for them We attempted to reach Ms [redacted] via e-mail and telephone on August 7, 11, and 14, We also mailed a letter to the address on file on August 16, 2017, requesting that she contact us regarding this inquiry Unfortunately, we have not received a response Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify or authenticate that callers are authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and a security question and that the PIN or security question is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account In an effort to fully address Ms [redacted] ’ account concerns, we request that she contact us at the number provided below at her earliest convenience to complete the authentication of her account We will also need a copy of her bank statement, with a running balance, reflecting the overdraft fees she is requesting that we reimburse We regret any inconvenience that this matter may have caused Ms [redacted] If she needs further assistance with this matter, she can contact me toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

June 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Boost Mobile Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] regarding our Boost Mobile product In his complaint, Mr [redacted] indicated that services are not meeting his needs in his home usage area of Richmond, Kentucky As a result of these issues and his inability to fully utilize his services he requested that his iPhone 5S be unlocked for use with another provider We are pleased to inform you that we spoke with Mr [redacted] on June 9, 2016, and advised that after a thorough review of his concerns we agreed to unlock his device Actions were taken to unlock the device on that date In addition, after verifying no usage on his account after his most recent service payment, we issued a refund of $to his credit card ending with As a result, all of his concerns have been resolved On behalf of Sprint, I apologize for any inconvenience Mr [redacted] has experienced regarding these matters If he has any additional questions regarding these issues, he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at [redacted] , ext*** I am available Monday through Friday from 7:a.mto 3:p.mCentral Time Sincerely, [redacted] *Executive Services Analyst

June 7, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account XXXXX***, [redacted] E [redacted] Case [redacted] Dear Mr [redacted] : On June 7, 2017, Sprint received an inquiry submitted by your office on behalf of [redacted] E*** According to the information provided, Mr [redacted] indicates that a payment in the amount of $1,was deducted from his bank account without his knowledge for devices that were returned within the Sprint Satisfaction Guarantee timeframe Mr [redacted] is requesting that we refund the disputed payment We appreciate your assistance in bringing Mr***’ concerns to our attention In accordance with the Terms and Conditions of our Lease and Installment Billing Agreements (IBA), Sprint is authorized to charge any payment method provided to us to satisfy amounts owed to for Sprint Because Mr***’ financial account information was stored in his account wallet in our billing records for future payment, this led to the processing of the above-referenced payment for the outstanding balance After further research we confirmed that Mr [redacted] returned his devices within the Sprint Satisfaction Guarantee timeframe As a result, we applied credits totaling $2,to his account to offset the disputed accelerated equipment charges On May 31, 2017, a refund for this amount was processed back to Mr***’ bank account and he should allow up to five days for the bank to post the funds back to his account We recommend that Mr [redacted] follwith his bank at that time During our discussion with Mr***, we apologized for the inconvenience and provided the resolution above If additional assistance is required, Mr [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan FExecutive Services Analyst

August 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File 12278957, [redacted] Sprint Account xxxxx Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] *** We appreciate your assistance in bringing our customers' concerns to our attention Mr [redacted] advised that he canceled service as the result of a fraudulent purchase that was applied to his accountSpecifically, he advised that his account address was changed and our retail team facilitate the sale of a tablet and tablet service of which he had no knowledgeAs a result, he canceled service, was assessed device charges for his other equipment and disputed a $3,account balance We regret any misunderstanding with regard to the described tablet purchase Our records reflect that Mr [redacted] escalated a billing dispute to our office on January 8, At that time, we advised that the billing was associated with his tablet and tablet service purchased on October 8, During our conversation, Mr [redacted] confirmed that he had the tablet in his possession and that he intended to retain the tablet We made additional efforts to discuss his most recent filing with Mr*** Unfortunately, our attempts on July 24, 27, and 2107, were unsuccessful In addition, on July 27, 2017, we sent a letter via U.SPostal Service to Mr [redacted] at the address that he provided to your office We have again affirmed that the invoiced charges are correct and validWhile it is our goal to reach an amicable resolution to our customers’ concerns whenever possible, we regret that we are unable to do so in this situation, as Mr***’s account balance is beyond the scope of courtesy changes However, although he may disagree with our response, we are confident that Mr***’s issue has been fully addressed We regret any inconvenience this matter may have caused Mr*** If we can be of further assistance with this issue, Mr [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at [redacted] , ext***, and referencing case [redacted] I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, [redacted] *Executive Services Analyst

January 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the supplemental complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms [redacted] ’s supplemental complaint, she states that she has not received the full Contract Buyout Offer The Switch to Sprint Contract Buyout Offer indicates that we cover a customer’s switching fees up to $per line (less phone tracredit provided), via a prepaid card after online registration and new phone activationAfter researching the transactions, we determined that we processed a device buyback for the customer; however, the $device credit was not applied to the accountTherefore, we reached out to Ms [redacted] on January 11, 2017, and resolved the matter by applying bill credits totaling $to her account This credit will be reflected on the invoice dated February 6, We regret any frustration this matter may have caused If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, LaToya [redacted] /dh Executive Services Analyst

June 22, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] *** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] *** We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms [redacted] stated that she cancelled her Sprint service and attempted to return the device to her local Sprint store and was advised that she would need to contact our Customer Care department to have a return kit ordered She stated that she contacted our Customer Care department multiple times and was advised that a return kit was ordered; however, the return kit has not been received and she is receiving collections notification for the unpaid balance owed on her account, which includes the end of lease purchase price for the device As a result, Ms [redacted] is requesting that Sprint review this matter and send her a return kit to return the leased deviceWe contacted Ms [redacted] on June 14, 2017, and she confirmed that the return kit was receivedOur records reflect that the leased device was confirmed as received in our warehouse on June 20, 2017, and a credit for $was applied to her account to remove the end of lease purchase price for the device We appreciate Ms [redacted] taking the time to provide us with her feedback regarding her experience with our customer service representatives We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value her feedback and that her concerns have been forwarded to the appropriate managerial staff for further reviewWe regret any inconvenience this matter may have caused If I can be of further assistance with this matter, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at [redacted] extension *** I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Jennifer F.Jennifer F.Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Phone was returned via the envelope Sprint sent meI am just waiting on Sprint to credit my account Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I am more than happy to pay the $monthly fee I refuse to pay any additional charges based on the repeated discussions with the store manager in November I called and left a message with the store manager approximately two weeks ago and never heard back from him The same with Sprint customer relations No response after leaving a message I was told directly by the store manager that the phone was mine and I was not under contract I was also told the phone was mine based on these conditions I was not happy with there service of my Sprint phone which providers knowing I would have only the monthly service to pay Nothing more per store manager at SprintSo if you would like to resolve the issue, I will gladly pay the $ nothing more Regards, [redacted]

August 14, [redacted] 9th [redacted] , N Nashville, TN 37208- Re: Sprint Account xxxxx [redacted] Sprint Case [redacted] Dear Mr***: Sprint is in receipt of your inquiry, which was forwarded to our Executive & Regulatory Services department for review We appreciate your bringing your concerns to our attention In the information provided, you stated that you put your line of service on a Seasonal Standby service plan in September and when you turned your device on in January it was put on a different service plan than the one you had prior to the Seasonal Standby planYou indicated that you believe that the charges were higher, and you stated that you did not receive an explanation of the charges As a result of this matter, you are requesting a refund of what you stated are overpayments, removal of your account from collections, and that your account balance be removed, and your account closed in good standing We have attempted to contact you to discuss this matte, but we have not been able to reach you We have thoroughly reviewed your account billing, and we can discuss our findings with you should you still require assistance We regret any inconvenience you may have experienced Should you have additional questions or concerns, you can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I originally filed a complaint 10/ID# [redacted] The Sprint Regulatory department contacted me and I spoke with Dennis who attempted to fix the problem and correct the wrong doingHe was able to provide a band-aid affect because the problem was fixed for billing cycle and I am currently dealing with the same problemsOver charges, charges for devices I do not have any longer and no resolutionI have been speaking with a Colleen in the Sprint regulatory system who although pleasant on the phone has not been able to correct the problems eitherI am calling in often for follow-up, not receiving calls back or updates as promised in the time frame given and my bill is still incorrectThe fraudulent activity that started back in June from the manager (Dustin) at their authorized retailer is still yet to be resolvedThey have assigned another case number for the same complaint and yet the result is still the sameNow this Colleen person is stating the current plan I signed up for has expired which no one from the sprint store, sprint customer service or Dennis from the Sprint regulatory department mentionedAs a matter of fact, I was advised that the current plan I have is much better for my budget than changing to a new planI am concerned greatly that I have been scammed on the phone situation and now they are trying to scam me on my plan.I have been overpaying Sprint now for several monthsI would like to see my bill adjusted to the correct amountI would like this situation to get resolved once and for all Regards, Lachelle J***

October 6, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] *** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry filed by Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention According to Mr***’s complaint, he signed up online for Sprint’s Free Unlimited For A Year promotion and subsequently purchased a SIM from the local Sprint store to activate his device Mr [redacted] advised that the store ported in his number and did not set his account up with the promotional offer As a result, Mr [redacted] is requesting that the free unlimited service plan be added to his accountWe regret any possible misunderstanding that may have occurred regarding Sprint’s Free Unlimited promotional offer As outlined in the terms of the offer, to which Mr [redacted] included the web link in his complaint, you must sign up for service online or by calling the specialized toll-free number associated with the offer The retail store is not able to set up this promotional offer on a new account Mr [redacted] stated he wasn’t able to obtain a SIM card through the specialized number; therefore, he visited a local Sprint store to complete the purchase Due to these extenuating circumstances, we added the promotional offer to Mr***’s account effective October 24, As a result, he will receive free service for one year or until October 31, Mr [redacted] will be responsible for any associated taxes, fees and surcharges and must maintain Auto-Pay on his account; otherwise, he will be charged $per month for the unlimited planWe thank Mr [redacted] for switching to SprintIf he has any further questions, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central TimeSincerely, April [redacted] Executive Services Analyst