Sprint Corporation

May 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In their inquiry, [redacted] ***stated that when they activated service they were advised their monthly service charges would total $336.40, however, recently their billing ***reased They were advised that the promotion they were previously receiving expired at the end of the 18th month of service As a result, they are requesting that we honor the promo through the end of their 24-month service agreement In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing During our conversation with Mr [redacted] , an authorized point of contact on the account, we informed him of the above information Although we sustain that no credit is due, in an effort to resolve his concerns amicably we extended the promotional credits he was previously receiving through the end of his current 24-month service agreementHowever, any future changes to his agreements will supersede this agreement Mr [redacted] accepted our offer and is satisfied with the resolution We regret any ***onvenience this matter may have caused If I may be of further assistance with this matter, please contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time S*erely, Tobias TExecutive Services Analyst

Executive & Regulatory Services P.OBox Irving, TX January 11, [redacted] Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] Dear Ms ***: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that she purchased a phone from a Sprint store; however, later learned that the phone was refurbished, and the device is defectiveShe also stated that she has been unable to have her phone serviced due to the distance of the Sprint Service and Repair center and she has been unable to obtain a replacement phone via our customer service departmentMs [redacted] ’ inquiry also stated that she has not received the American Express (AMEX) Reward Card for the cost associated with canceling service with her previous service provider We regret any issues Ms [redacted] may have experienced with her handset, which was initially purchased in April During our January and 8, 2016, conversation with Ms [redacted] , we agreed to ship a replacement device to herThus, Ms [redacted] should receive her replacement phone via Federal Express within 7-daysAlso, we have provided Ms [redacted] with a return kit to facilitate the return of her defective phone We regret any miscommunication that may have occurred regarding the reimbursement promotional offer for porting her number into SprintThis promotional offer requires the customer to register for the AMEX Reward Card at www.sprint.com/joinsprint and upload the final wireless bill from the previous carrier showing the Early Termination Fee (ETF) within 60-days of switching to SprintWe have reviewed Ms [redacted] ’ registration and confirmed that the reward request was denied as the previous carrier’s invoice provided, did not include the previous carriers ETF If we can be of further assistance regarding this matter, you can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence M Terrence M Executive Services Analyst

Tell us why August 11, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] submitted on August 2, We appreciate your assistance in bringing our customer’s concern to our attention In Ms [redacted] ’s filing, she stated that she had an unfavorable customer service experience with our Customer Care group while attempting to upgrade her device associated with phone line ending in ***Ms [redacted] requested that Sprint review this matter and respond accordingly We regret the experience Ms [redacted] encountered with our Customer Care group while attempting to upgrade her deviceWe spoke with Ms [redacted] on August 1, 2017, to discuss her concerns in detailWe appreciate Ms [redacted] taking the time to provide us with the details of her experience with our Customer Care groupWe are continually seeking ways to improve the quality of service provided to our customersPlease be assured that we value Ms [redacted] ’s as a customer and have forwarded her feedback to the appropriate managerial staff for further review If Ms [redacted] would like to further discuss this matter, she can contact the Executive and Regulatory Services Department toll free at ###-###-####I am available Monday through Friday, from a.mto p.m., Eastern Time Sincerely, Cheryl S Executive Services Analyst [redacted] cc: Ms [redacted] here

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you very much for your help in resolving this matter since I had exhausted every other means I had at my disposal and many hours of my time Regards, [redacted] ***

December 29, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ account concerns to our attention In the information provided, Ms [redacted] claimed that when she upgraded to new devices in October 2015, she was not advised that she would be billed an additional $Term Access charge per phone lineShe has requested assistance from your office to have this charge waived Sprint’s Marketing Department works diligently to ensure that the information included on our web site and in our brochures is accurate and contains information that will allow customers to make informed decisions regarding Sprint serviceWe have built a solid reputation on honest business practices, and it is not our intention to mislead or confuse our customers with regard to the services we are able to provide In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Our records reflect that on October 5, 2015, phone numbers xxx-xxx- [redacted] and [redacted] upgraded to new discounted devices with a 24-month service agreementFurther, the account’s rate plan, Family Data Shared for gig-a-bytes, incurs an additional $Term Access charge per phone line for discounted devices We spoke with Ms [redacted] on December 29, 2015, and in an effort to reach an amicable resolution, we extended the $Term Access charge waiver on the aforementioned phone lines for the remaining term of the current service agreementsFurther, we advised her that should she change her current rate plan, the $Term Access charge waiver would discontinue, and we would not be able to reinstate itIn a further effort to resolve this matter, credits totaling $were applied to offset the $Term Access charges that were assessed on the October and November invoicesMs [redacted] expressed her satisfaction with our resolution We regret any inconvenience these matters may have causedIf you have any questions regarding these concerns, you or Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Wednesday and Friday between a.mand p.m., Central Time Sincerely, Linda W Executive Services Analyst

July 15, To Whom It May Concern: Thank you for forwarding the above-referenced inquiry to the Sprint Executive & Regulatory Services department We appreciate your assistance in bringing our customers’ Sprint Prepaid (SPP) concerns to our attention In his inquiry, Mr [redacted] indicated that after his HTC device became defective it was replaced by Sprint with a Samsung Galaxy Core device He explained that he is now having issues with the replacement device and requested that he be provided with a replacement of his original model HTC device We spoke with Mr [redacted] on June 30, 2016, and explained that his original device is no longer available In an effort to resolve this matter we agreed to provide him with a brand new Samsung Galaxy Sdevice in exchange for his defective device During a folldiscussion with him on July 15, 2016, we verified that the device is active and Mr [redacted] is satisfied with the outcome We regret any inconvenience this matter may have caused Mr [redacted] If he has any further questions or concerns regarding this matter he can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, [redacted] *Executive Services Analyst

February 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] regarding Sprint account XXXXX***We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed dissatisfaction with the level of customer service received from our representatives during her attempts to address issues with her leased Sprint device, citing that the device does not charge properly but that she has been unsuccessful in having that matter corrected by either Sprint or the manufacturerBecause she advised that she was provided with conflicting information on how the matter can be resolved, Ms [redacted] requested that we release her from the lease agreement associated with the device and allow her to return it to us We appreciate Ms***’s taking time to provide us with details of her experiences with our retail and Customer Care representatives and supervisory teamsPlease be assured that we value customer feedback and that her concerns have been forwarded to the appropriate managerial staff for further review We regret any difficulty Ms [redacted] experienced with her malfunctioning device, as well as any possible misunderstanding that may have occurred related to her device repair or replacement optionAll new Sprint devices come with a limited one-year manufacturer’s warrantySprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new deviceTEP provides Sprint customers with a cost-efficient way to protect themselves against loss, damage, and wear and tear to their devices that is not covered under the provisions of the limited one-year manufacturer’s warrantyA $to $deductible, depending on the device model, is required at claim approvalFurther details regarding TEP and the coverages under ESRP and ERP was provided to Ms [redacted] when she added the option to his account and can be found on our website, www.sprint.com/tep During our February 8, 2016, discussion with Ms***, we explained the information outlined above and confirmed that she subscribes to our TEP optionAs such, we invited her to take her device to one of our authorized service and repair locations for evaluation so that our technical representatives can determine the best remedy for her reported device issuesMs [redacted] indicated her understanding of our explanation but reiterated that she has already taken her device to a service and repair location and that the device issue was not correctedShe also advised that her repair or replacement options pursuant to the manufacturer’s warranty or our TEP program were not properly explained to her when she took her device to the location for testing We thanked Ms [redacted] for her candid feedback and, due to any miscommunication that may have occurred related to the options outlined above, we offered as a one-time exception to replace her malfunctioning device with a new one at no additional chargeMs [redacted] declined that offer, citing her frustration with the manner in which we previously addressed this issueTherefore, to demonstrate our commitment to excellence, we agreed to cancel her line of our service and her equipment lease agreement, contingent upon the return of her leased device to our possession within daysTo facilitate the return of her device, we sent a prepaid shipping label to her e-mail addressAfter the device is received in our warehouse, we will apply credits to her account to offset the remaining lease pay-off balance in full We are pleased to inform you that Ms [redacted] indicated her satisfaction with ourIf we can be of further assistance regarding these matters, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 8:a.mand 5:p.m., Central Time Sincerely, Tiffany G Executive Services Analyst

December 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] expressed his dissatisfaction with the length of time taken to resolve a billing error Mr [redacted] stated he was offered to change his rate plan and, after upgrading three of his handsets and adding two new lines of service, his November invoice was higher than expected Mr [redacted] further stated, after contacting Sprint again, that he was offered a different rate plan for $per month; however, Sprint declined to honor the new offer Mr [redacted] requested that Sprint honor the offer that would reflect $plus taxes for his monthly invoice balance, or allow him to return the equipment without incurring additional fees We appreciate Mr [redacted] ’ taking time to provide the details of his experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value his feedback and that his concerns will be forwarded to the appropriate managerial staff for further review We regret any misunderstanding that may have arisen from the conversation surraounding his service plan selectionOur records reflect that on November and December 15, 2016, Mr [redacted] was offered, the option to change his rate plan to a $per month service plan; however, this rate did not include monthly equipment installment charges for his new equipment, taxes, fees, surcharges, and additional purchases Due to any possible miscommunication that may have occurred while discussing the terms of his equipment and service, we agreed to his request to cancel his Sprint account and apply account credits to offset the remaining equipment charges associated with his seven lines of service, contingent upon the return of the devices to our possession, in good working order, within the next days During our December 21, 2016, conversation with Mr [redacted] , we discussed the previous information Mr [redacted] accepted the device retrun requirements, and we forwarded two prepaid shipping labels to his address of record to facilitate the return of his equipment Once the devices are confirmed to be in our warehouse, we will apply credits to Mr [redacted] ’s account to offset the remaining equipment charges We regret Mr [redacted] ’s loss of business but we are pleased that we were able to address this matter to Mr [redacted] ’s satisfactionIf he requires additional assistance with this concern, he can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Lori KExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the *usiness's response.&n*sp; If you wish, you may update it *efore sending it.] *etter *usiness *ureau: I have reviewed the response made *y the *usiness in reference to complaint ID 11577283, and find that this resolution is satisfactory to me Regards, [redacted]

December 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] Sprint received this inquiry on November 21, We appreciate your assistance in bringing our customer’s concerns to our attention In her inquiry, Ms [redacted] states she switched to Sprint and a few days later, she begin to experience dropped callsBecause she wasn’t sure if she was experiencing coverage issues, she decided to return her three devices and cancel the service on her account Ms [redacted] further states seven months later she received a call from an outside collection agency stating she owes $1,to Sprint for non-returned equipmentShe advised the agent that she returned the devices within the return timeframe and the agent offered to have the account reviewed by Sprint However, several weeks later, she started receiving calls from the collection agency once again She contacted our Customer Care department for assistance but her account billing concerns were not resolved to her satisfaction As a result, Ms [redacted] is requesting that the account be credited for the return of the devices and be removed from collections We spoke with Ms [redacted] on November 28, 2016, regarding her account billing concerns and offered to research this matter and follwith her Ms [redacted] accepted We attempted to follwith Ms [redacted] with our findings on November 30, and December 15, 2016; however, we were unsuccessful in reaching her We researched the information provided by Ms [redacted] , and upon completion of our investigation, we confirmed that she returned her devices within the day return time frame and applied account credits totaling $1,representing the accelerated billing of the equipment, cancellation fees, and her monthly service charge for the February and March billing statements With these credits, the account is now finalized and reflects a zero balance Further, we notified the outside collection agency to cease all collection efforts and to notify the credit bureaus to remove any negative reporting related to this account This process may take up to days for completion We appreciate Ms [redacted] for taking the time to provide us with the details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers and assure her that her feedback will be used to improve training and processes If Ms [redacted] needs further assistance regarding this matter, she may contact me by calling the Executive and Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between the hours of 8:a.mand 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

---------- Forwarded message ----------From: [redacted] .***< [redacted] .***@ [redacted] >Date: Thu, Apr 20, at 3:AMSubject: Re: You have a new message from the Revdex.com of Greater Kansas City in regards to your complaint # [redacted] .To: Revdex.com < [redacted] >This case was resolved to my satisfaction, please note the file

August 5, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Boost Mobile Inquiry Sprint Case [redacted] Dear Mr [redacted] : Sprint Executive & Regulatory Services department is in receipt of the above-referenced inquiry of Ms [redacted] regarding our Boost Mobile productWe appreciate your assistance in bringing our customers’ concerns to our attentionIn her inquiry, Ms [redacted] expressed her dissatisfaction with Boost Mobile pertaining to being double billed her monthly recurring charge and once reported, her refund request was rejectedAs such, she filed a dispute with her bank, which resulted in her Boost Mobile account to be interruptedShe is requesting for her services to be restored and a credit to offset half of her monthly charges to her account due to her service interruption In our review, we determined that a duplicate $payment was reflected on Ms [redacted] ’s account on May 29, On July 16, 2015, a $chargeback was processed from her financial institution, which resulted in the interruption of her services until the chargeback was resolvedBased on our research, we confirmed that the $chargeback of the duplicate payment was valid as Boost Mobile would have processed a refund due to the overpayment During our conversation with Ms [redacted] on July 23, 2015, we explained the information outlined aboveAs a demonstration of our commitment to excellence and due to any possible misunderstanding that may have occurred regarding her duplicate payment, we re-activated her services and we applied a one-time credit of $to her account to offset one month of serviceMs [redacted] accepted the resolution and required no further action On behalf of Sprint, I apologize for any inconvenience Ms [redacted] may have experiencedIf you have questions regarding these matters, you or she can contact me directly at ###-###-#### or by calling Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Marco M Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Currently nothing has been concluded there has been no change of any kind to the outcomeNo offer or resolution has been suggestedSprint is only further investigatingAfter years of service with Sprint I left for two reasons we could not provide me adequate service to my devices in their customer service was unable to promptly resolve any issuesi certainly do not feel liable for the $in fees and penaltiesI would like this matter brought to a close swiftly and the negative status removed from my credit report Regards, [redacted]

February 15, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case— [redacted] Revdex.com Referral Name— [redacted] *** Sprint Account—xxxxx [redacted] Sprint Case— [redacted] Dear Mr [redacted] : Sprint is in receipt of the above-referenced complaint of Ms [redacted] *** We appreciate your assistance in once again bringing our customers’ concerns to our attention In Ms***’ complaint, she expressed her dissatisfaction with her recent experience at a Sprint store Upon receipt of her complaint, we forwarded her concerns to the management team of the store in question During our conversation with Ms***, she confirmed that her issue was addressed and resolved As a one-time courtesy, we applied a credit of $to her account as a gesture of goodwill Ms [redacted] will see this credit reflected on her next invoice We appreciate Ms [redacted] taking the time to provide us with the details of her experience with our retail team We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Ms***’ feedback and that her concerns have been forwarded to the appropriate managerial staff for further review If you have any further questions regarding this matter, you can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Analyst

December 18, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] , [redacted] Sprint Account xxxxx Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] , which was forwarded to the Executive & Regulatory Services department for reviewWe appreciate your bringing our customers’ concerns to our attention In the information provided, Ms [redacted] states that she believes she was deceived in reference to the billing on her account for the tablet monthly service chargesShe indicates that with the phone and tablet cost, she was informed that her charges would be approximately $each month, but she has been paying in excess of that amount since activationAs a result of this matter, she canceled her phone line of service and she is requesting that the charges on her account be adjusted appropriately We communicated with Ms [redacted] today regarding her billing concernsShe also stated that she was not informed of the $Account Spending Limit charge and she was not informed that she would pay a monthly service charge for data for the tabletWe regret any misunderstanding that may have occurredBased on a review of our records, the line ending in [redacted] was canceled effective November 12, 2015, resulting from the mobile number being ported to another mobile providerNo cancelation charge was assessed for the above-referenced number as Ms [redacted] stated that the device was previously used and given to her by her husbandWe explained to Ms [redacted] that there is a $installment billing charge for the tablet, but there is a corresponding $credit to offset the charge, resulting in a zero charge for the equipmentFurthermore, there is a $monthly service charge for data for the tablet; however, she is currently receiving a percent discount on this cost, resulting in a $charge each monthWe also explained that her account was activated with a $spending limit for each line of service based on the results of the credit evaluation performed when she established service with SprintOur system will electronically monitor and may interrupt her service when the account balance is not paid timely Ms [redacted] agreed to retain the tablet line of service ending in [redacted] and agreed to pay the $monthly service charge plus taxes, surcharges and feesWe explained that the percent discount promotion for her tablet service charge is for six monthsIn an effort to reach an amicable resolution and bring closure to this matter, we applied a total $credit to her account today to offset one-half of the $monthly service charge for the remaining months of the installment billing agreementShould this line of service cancel prior to the fulfillment of the agreement, no refund of the credit will be providedThis resolution resolves her concernsSprint also considers this matter closed We informed Ms [redacted] that if she enrolls in automatic payment and e-Bill simultaneously, the $account spending limit charge will ceaseShe agreed to this optionTherefore, we confirmed that e-Bill is setup on the account and we provided instructions for her to access her account via www.sprint.com and setup automatic payment And last, as a result of the possible misunderstanding regarding her monthly billing at the point of activation, we applied a $credit to her account to offset the remaining portion of the data monthly service charges incurred from July to November and one late fee reflected on the December invoiceAdditionally, Ms [redacted] ’s service was suspended due to her non-payment of the balance as a result of the billing disputeOnce the combined $credit referenced above was applied to her account, the services were restored and a pending $Reconnect Fee was billed and then credited as a result of this matterAny Reconnect Fees billed in the future as a result of the suspension of service are considered validBecause her service was restored from suspension, the next invoice will reflect prorated charges, and one monthly service charge in advance, plus taxes, surcharges and fees billed in advanceThese charges are considered validWe trust that each of Ms [redacted] ’s account concerns have been fully addressed and resolved We regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve her billing concernsShould there be any additional concerns, you or Ms [redacted] can contact us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Bridgette F Executive Services Analyst

June 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] L [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-noted inquiry of Ms [redacted] L *** We appreciate your assistance in bringing our customers’ concerns to our attention In the information received, Ms [redacted] stated that she recently terminated her services with us due to network connectivity issues in her new residential area and was told by our representatives that she could do so with no cancellation feesShe requested that we remove those cancellation charges from her account We regret the circumstances that led to the cancellation of Ms***’s Sprint services, as well as any possible misunderstanding related to her final charges with us We spoke with Ms [redacted] on June 5, 2017, and upon our confirmation of the return of the four devices associated with her cancelled Sprint services, we applied credits totaling $to her account to offset the Device Purchase Option amounts and lease cancellation charges for her four corresponding equipment leasesMs [redacted] advised that she will pay the remaining balance of$at her first opportunity and that we resolved her issues We regret any inconvenience this matter may have caused If we can be of further assistance with this concern, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 9:a.mand 6:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Associate Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:The has been continued miscommunication regarding the return of the leased devicesUntil I receive the return packages for the devices so I can return them, I cannot accept resolution of this issueAs soon as Sprint has the devices in hand, and considers this matter resolved on their end, I would like it to remain open Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Felecia [redacted]

June 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] stated she visited a Sprint retail store to upgrade her existing device and lease an iPhone She also stated she requested to add an additional line temporarily to her account with an iPhone 5s that she owned She stated that she made her intent clear to the store associate that the new number would only be active for a short period of time and eventually would be ported out, which is why she did not want an equipment agreement Unfortunately, the iPhone device was purchased under the new number in error, which caused accelerated cancelation charges of $at the time it was ported outUpon activation the upgrade of her device and the addition of her second phone number, Ms [redacted] was provided with a clear disclosure her equipment purchaseFurthermore, we were able to locate signed copies of her electronic service agreement and Lease Agreement which includes a description of the device and their associated phone number and monthly chargesBased on our review, we were unable to identify any miscommunication by Sprint regarding the setup of her second phone number during activation We spoke with Ms [redacted] on June 23, 2017, we apologized for any misunderstanding that may have occurred In an effort to bring about an amicable resolution, we resumed the lease for the iPhone and associated it to her active phone number ending *** Additionally, we have adjusted the cancelation fees of $in fullAs a result, the month lease and its Terms and Conditions apply With these actions, Ms [redacted] confirms her inquiry has been fully resolved We appreciate Ms [redacted] for taking the time to provide details of her experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes If we can be of further assistance, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard AExecutive Services Analyst Tell us why here

Re: Revdex.com Case # [redacted] , [redacted] Sprint Account # XXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on April 21, We appreciate your assistance in bringing our customer’s concern to our attention We are pleased to inform you that we have addressed Mr [redacted] ’s concern In the information provided by your agency, Mr [redacted] expressed his dissatisfaction the charges assessed to his monthly invoices Mr [redacted] stated that he has been overcharged monthly for services and Sprint has not provided him with details of the charges in questionTherefore, Mr [redacted] requested that Sprint review this matter and provide him with an amicable resolution Sprint has reviewed Mr [redacted] ’s complaintAfter completing a review of Mr [redacted] ’s Sprint account for services utilized between February and April 2017, we are unable to identify any billing errors Mr [redacted] has one line of service and activated a device via Sprint’s Leasing program, which was placed on our 1GB Better Choice plan with Unlimited 2G speedsFurthermore, Mr [redacted] has a Mobile Broadband Card, which was purchased via Sprint’s Installment Billing program and is currently placed on our Seasonal Standby plan We spoke with Mr [redacted] on May 9, 2017, and relayed the above information to him During that call, we informed Mr [redacted] that we have reviewed his account and was unable to identify any billing errors on his monthly billing statementsAccordingly, we attempted to obtain further clarification of his billing concerns, without successHowever, Mr [redacted] expressed his interest in cancelling services with Sprint upon the completion of his Lease and Installment Billing Agreements Mr [redacted] acknowledged the information that was relayed to him and did not require further assistance We regret any inconvenience Mr [redacted] may have experienced regarding this matterIf Mr [redacted] has any further questions about this matter, we can be reached by calling the Executive and Regulatory Services Department at ###-###-####, Monday through Friday, between a.mand p.m., Central Time Sincerely, /s/ Terrance [redacted] Terrance [redacted] Executive & Regulatory Services