Sprint Corporation

May 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] , which was forwarded to the Executive & Regulatory Services department for review We appreciate your bringing our customers’ concerns to our attention In the information provided, Mr [redacted] stated that he purchased the Samsung Galaxy SEdge device upon the advice by one of our retail representatives indicating that the device was durable He further stated that he put his equipment in his pocket, and the lens on the camera broke without him doing anything to cause the lens to crack As a result, he is disappointed with the advice he received from our retail representative, and he is dissatisfied with being referred to Asurion and pay $for a replacement device Therefore, he is requesting that Sprint take responsibility in replacing his device We communicated with Mr [redacted] on May 3, 2017, regarding this matter and we informed him that there is no known issue with the Samsung Galaxy SEdge that results in the camera lens breaking without reason During our conversation, he also mentioned that he contacted the manufacturer, Samsung, and he was informed that he can return his device to them and the screen could be replaced for a $fee or more; however, he would be without a device until the equipment is repaired Mr [redacted] stated he was dissatisfied with this option due to him being without a device for the time the equipment is being repaired Therefore, we again referred Mr [redacted] to Asurion where he can pay a $deductible and also retain his device until his replacement is received We informed Mr [redacted] that we were unable to identify absolutely no Sprint error regarding this matter, however, as a goodwill gesture, and our attempt to bring forth an amicable resolution and closure, we offered to offset one-half of the amount due to repair the device with a bill service credit to his account regardless of what option he chooses Therefore, should he choose to return his device to Samsung and the cost is $to repair the device, we will credit $50; should he file a claim with Asurion and be charged the $deductible, we will credit $of the amount This represents a one-time courtesy and will not be extended toward future device repair or replacement matters Mr [redacted] accepted this resolution We regret any inconvenience that Mr [redacted] may have experienced while attempting to resolve his device concerns Should there be any additional questions or concerns with this matter, we can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.m., and 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

Sprint is in receipt of the above-referenced complaint of Ms [redacted] ***This complaint was served to Sprint on December 11, We appreciate your assistance in bringing our customers’ concerns to our attention According to her inquiry, Ms [redacted] expressed her dissatisfaction with misinformation she believes she received when she activated service with SprintMs [redacted] stated in her complaint that she signed up for the Contract Buyout promotion and was not informed that she would need to return her device from the previous wireless carrierIn addition, Ms [redacted] expressed her dissatisfaction with the level of customer service she received while attempting to resolve this matterMs [redacted] requested that Sprint review this matter We are continually seeking ways to improve the quality of service provided to our customersPlease be assured that we value Ms***’s feedback and that her concerns have been forwarded to the appropriate managerial staff for further review In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at [redacted] have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Please be advised that there are certain criteria’s to the Contract Buyout promotionOne of the criteria is to tucompetitor phone with charger that was active at the time one switched to SprintSprint will send a return kit after the customer registers for the promotionIf the correct device is not turned-in, in good working order (i.ephone powers on, screen is intact, no broken, cracked or missing pieces, iPhones must have activation lock disabled), account will be charged up to the amount of the Reward Card provided to the customer Sprint has reviewed Ms***’s complaintAccording to our records, on December 3, 2015, a return kit was mailed to Ms***’s address on fileWe have confirmed on December 2, 2015, that the Amex Reward Card was approved for $230, which was mailed to her address on fileMs [redacted] should have received the Amex Reward Card by December 17, If the previous carrier’s device is not returned, a charge may be placed on Ms***’s account up to the amount of the Amex Reward Card received In an effort to amicably resolve this matter, we spoke to Ms [redacted] on December 22, 2015, and apologized for any misunderstanding that may have occurredFurthermore, we advised Ms [redacted] of our findingsMs [redacted] accepted and confirmed she has no further concernsWe apologize for any inconvenience this matter may have caused Ms***

They gave me compensation for delivery fee they did not give me compensation for the month that I spent trying to return the item and that was lied to about the item now if the Revdex.com cannot take care of this and give me some type of resolution as far as getting restitution for the lies and the problems that I have spent I will be taking Sprint to court Complaint: [redacted] I am rejecting this response because: Regards, Cynthia G [redacted]

Executive & Regulatory Services [redacted] March 23, Revdex.com [redacted] Re: Revdex.com Complaint [redacted] Sprint Account [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that she returned her phones and canceled the associated leases, but she has been unable to obtain the full account credit to offset the associated lease and device charges as she was informedShe also expressed her discontent with the level of customer service experienced while attempting to resolve this matter We regret any inconvenience Ms [redacted] may have experienced while attempting to resolve this matterHowever, we have confirmed the return of Ms [redacted] ’s devicesTherefore, we have applied a $credit to her account to offset the Lease Purchase charges reflected on her invoice dated March 1, As a result, her account balance has been reduced to $ We appreciate Ms [redacted] ’s taking the time to provide us with the details of her customer service experienceSprint is continually seeking ways to improve the quality of service provided to our customersPlease be assured that we value her feedback and will utilize it to improve our training processes If I can be of further assistance regarding this matter, I can reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, [redacted] Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because it is nonsenseIf she has a copy of the signed agreement I would love to see it because when I tried to retrieve a copy from the store they were unable to produce itThey did provide sufficient proof of the offer that I am sure a Judge will rule in my favor once reviewingI also would like to add that I will make it my mission to spread the word of the deception perpetrated by the local sprint store and the complete ineptitude of sprint corporate to resolve the issueI will see you in court sprint and I hope Regina S is in attendance for the precedings Regards, Douglas F [redacted]

April 20, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com File [redacted] , [redacted] *** Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that she terminated her services with us in January and that one of our representatives assured her that her account was closed but that she recently received notification of additional charges totaling $billed afterwardShe also described her unfavorable customer experience when she attempted to address that matter Ms [redacted] requested that we credited her account balance to zero We regret the circumstances that led to Ms***’s decision to terminate her Sprint services, as well as any misunderstanding that may have occurred regarding her final account balance Our records reflect that Ms [redacted] canceled her services on February 7, 2017, by porting her mobile number from our network to another provider and that the disputed account balance is the result of assessed prior to that account, as reflected on her February invoice, but were not paid As such, we are unable to identify any billing error associated with her account During our conversation with Ms [redacted] on April 7, 2017, we explained the details noted above Ms [redacted] indicated her understanding of that information Our records reflect that she remitted a $payment on April 7, 2017, and that her account is currently in closed status with a remaining balance due of $ We regret any inconvenience this issue may have caused Ms***, as well as the loss of her business If we can be of further assistance regarding this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Complaint ID: [redacted] The issue has not been resolved Yes, I was advised by Sprint Finance department in February of that I had to make cash payments, but they also advised me that February of I could start making payments online Mrs [redacted] Scalled me about the complaint I sent to the Revdex.com She said she reviewed the complaint from Revdex.com She asked what was my concern? I asked did she have an opportunity to review the certify letter I sent them on February She said no I told her all my complaints She said let her research it and she would get back to me Mrs [redacted] called me back two weeks later and stated that I could now pay online now I asked her did she finally have an opportunity to review the letter I sent? She stated that another department has the letter and she didn’t review it I said WOW, she did not appear to take my concerns seriously I asked what they were going to do about the conflicting information, the wait times and unhelpfulness of their customers service? She had no words for me I asked her why do we as customers have to put in way more work than them? I told her I no longer wanted to be with a company that didn’t value me as a customer She explain to me if I cancel that I still would be responsible for the cancellation fee I told her I knew that, that’s why I was still with their SORRY company I stated to Mrs [redacted] that I would let the Revdex.com know that I’m not happy with the results, and her responds was “THE Revdex.com CANT DO ANYTHING ABOUT YOUR CONTRACT” I won’t be surprised if a class action lawsuit is not in the works due to the neglect of their customers and all the distress a situation like this causesSincerely, [redacted] Regards, [redacted]

May 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] described an unfavorable customer experience during her attempts to resolve her billing issues, stating that she bills are higher than the quoted amount of $115, and that her devices were free of cost Ms [redacted] requested that we correct her bill charges and compensate her should she cancel her services We regret any misunderstanding that may have occurred regarding Ms [redacted] ’s Sprint billing Our records reflect that Ms [redacted] ’s January bill reflects charges totaling $ These charges include three devices that she selected via installment billing at $per phone; however, equipment credits totaling $were applied to her account to offset her devices charges, reducing the bill amount to $Our records further reflect that Ms [redacted] selected the Freedom unlimited plan at $for her three lines of service, and the Total Equipment Protection option at $per line Further, Ms [redacted] is billed a $per line installment bill charge for her three devices, but she receives a $monthly credit per device, to offset these charges Ms [redacted] also receives a $discount per line, for enrolling in the automatic payment program, and her bill charges average $monthly During our conversation with Ms [redacted] on May 8, 2017, we addressed a taxing concerns not referenced in her complaintWe further advised her that we opened a tax billing ticket and will follwith her once we receive a response from our tax billing team We appreciate Ms [redacted] ’s taking time to provide details of her experiences with our retail store representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience these issues may have caused Ms [redacted] If we can be of further assistance with her reported concerns, Ms [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, [redacted] SExecutive Services Analyst

April 13, Kansas City Revdex.com Ward Parkway Kansas City, MO [redacted] Re: Revdex.com File # [redacted] , [redacted] Sprint Account: XXXXX*** Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on March 16, We appreciate your assistance in bringing our customers’ concerns to our attention Mr [redacted] ’s filing expressed his dissatisfaction with the terms of his agreement associated with phone lines ending in [redacted] and [redacted] were not properly disclosed to him As such, he was not aware that the above lines are in association with Lease Agreements Mr [redacted] further stated that one of the devices was defective and he was informed to take the device to a local Authorized Sprint Service and Repair Center location to have the device diagnosed by our Retail Store technicianMr [redacted] further stated that he was informed that he had to wait days to exchange the device and after waiting the requested time period indicated, he was informed that Sprint was unable to accommodate his request to exchange the deviceMr [redacted] further stated that he was informed that he has to pay off the current Lease Agreement or utilize Sprint’s Total Equipment Protection (TEP) plan to replace the defective device Furthermore, Mr [redacted] expressed his concerns with the lack of coverage in his home service area of Dayton, TXLastly, Mr [redacted] stated that he had an unfavorable customer service experience while attempting to resolve his account concerns Therefore, Mr [redacted] requested that Sprint review these matters and provide him with an amicable resolution Sprint has reviewed Mr [redacted] ’s complaintIn our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and website at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing According to our records, the devices associated with phone lines ending in [redacted] and [redacted] were activated on January 20, 2017, via Sprint’s Leasing program Please note effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/leaseMr [redacted] ’s phone lines ending in [redacted] and [redacted] are currently enrolled in Sprint’s Total Equipment Protection (TEP) program Please note that all new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device on their phone line TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty We regret that the coverage in Mr [redacted] ’s service area is falling short of his expectations We constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers Our research into this matter determined that our network serving the area near Mr [redacted] ’s billing address is located within Sprint’s “best” coverage area Please note, as stated in our Terms and Conditions of Service which can be viewed at www.sprint.com, the coverage and quality of wireless services and data speeds may be affected by conditions beyond our control Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures As a result, customers may experience difficulty making or receiving calls when indoors In addition, data coverage is not available everywhere and service speeds are not guaranteed Service speeds may depend on the service purchased and actual speeds will vary Estimating wireless coverage, signal strength, and service speed is not an exact science There are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of service Please note that we have engaged our Retail Store Management team to further investigate Mr [redacted] ’s device replacement concernsAs a result of the investigation, we were unable to substantiate Mr [redacted] ’s claims To provide closure for this matter, we encourage Mr [redacted] to utilize Sprint’s Total Equipment Protection (TEP) plan to replace the devices in questionWe will agree to waive each deductible for the phone lines in question as a courtesyFurthermore, as an act of good will, we have applied a courtesy adjustment of $to his account to offset a portion of his account balance This adjustment will appear on the April billing statementWe have contacted Mr [redacted] April 2017, to relay the aforementioned information to him During that call, we also agreed to apply a partial credit of $to his account to provide closure for this matterMr [redacted] expressed his satisfaction with the resolution provided and advised that he does not have additional concerns at this timeWe appreciate Mr [redacted] taking time to provide details of his experience with Sprint We are continually striving to improve the quality of service provided to our customers Please be assured that we value Mr [redacted] ’s feedback and that his concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Mr [redacted] may have experienced while attempting to resolve this matter If we can be of further assistance with this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time Sincerely, /s/ Catherine *** Catherine ***Executive & Regulatory Services Analyst

September 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] described unfavorable customer experiences from our representatives during her attempts to address a billing concern, stating that the Total Equipment Protection plan was added to two of her lines of service without her consentShe requested that we cancel the referenced plan on both of those lines and apply credit to her account to offset the disputed charges We appreciate Ms [redacted] ’s taking the time to provide us with the details of her experiences with our retail and Customer Care representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any misunderstanding that may have occurred related to Ms [redacted] ’s Sprint billingDuring our September 22, 2017, conversation with Ms [redacted] , she stated that the referenced matter was resolved but reiterated her dissatisfaction with the length of time that was taken to resolve it as well as the level of customer service that she received when she upgraded the devices at one of our retail storesAs a courtesy, we applied one-time credits totaling $to Ms [redacted] ’s account to offset the monthly charges that are reflected on her most-recent invoice We are pleased that we were able to reach an amicable resolutionIf we can be of further assistance regarding these matters, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Tiffany G Executive Services Analyst

October 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, Shannon [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by MsShannon *** We appreciate your assistance in bringing our customers’ concern to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with the level of service she received while attempting to resolve a billing dispute Ms [redacted] stated that her monthly Sprint billing is higher than quoted when she purchased a new phone and accepted a promotional price plan for services with us Ms [redacted] requested to correct her billing and refund the overcharges During our conversation with Ms [redacted] on October 3, 2017, we confirmed that based on the promotional price plan selected at the time of activation of a fourth line of service, Ms [redacted] did not meet the specific criteria to receive the promotional pricing of lines of service for $through June 30, 2018, with enrollment in our AutoPay program, plus leased equipment installments, taxes, surcharges, fees, and optional features, such as insuranceFrom time to time, Sprint offers new customers promotional pricing that may not be available for existing customers We regret any misunderstanding that may have occurred on July 13, 2017, when Ms [redacted] upgraded one of her existing lines of service Although we were unable to identify any Sprint error, as a gesture of goodwill and in an effort to demonstrate world-class customer service, we offered Ms [redacted] a limited promotional pricing for our Unlimited Freedom plan for lines of service for $through June 30, 2018, with active enrollment in Sprint AutoPay Ms [redacted] accepted and completed enrollment As a result, we applied credits totaling $to offset a portion of her July through September Sprint invoices Ms [redacted] confirmed that her issues have been resolved to her satisfaction We appreciate Ms***’ taking time to provide details of her experiences with our Retail representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these matters may have caused If Ms [redacted] requires additional assistance with these concerns, she can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extI am available Monday through Friday between a.mand p.m., Central Time Sincerely, Lori KExecutive Services Analyst

September 26, [redacted] Revdex.comWard Parkway, Suite 401Kansas City, MO 64114Re: Revdex.com Case [redacted] Complaint of [redacted] Sprint Case [redacted] Dear Mr***: Sprint is in receipt of the above-referenced complaint of Mr [redacted] , regarding Sprint account XXXXX*** We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction with the level of customer service provided by our representatives during his attempts to have his device unlocked for domestic useWe appreciate Mr [redacted] ’s taking the time to provide us with the details of his experience with our Customer Care representatives Please be assured that we value customer feedback and that his concerns have been forwarded to the appropriate managerial staff for further review.We regret any miscommunication that may have occurred regarding the eligibility requirements to have Mr [redacted] ’s device unlocked for domestic useOur records indicate that we had previously unlocked an Apple iPhone 6s Rose GoldMr [redacted] was needing an Apple iPhone 6s Plus Space Gray unlockedWe processed the domestic unlock for the Apple iPhone 6s Plus Space GrayWe are pleased that we were able to resolve these concerns to Mr [redacted] ’s satisfaction If we can be of further assistance regarding these matters, you or Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am generally available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely, [redacted] *.Executive Services Analyst Tell us why here

August 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] , submitted on July 26, We appreciate your assistance in bringing our customers’ concerns to our attention In Mr [redacted] ’s filing, he stated that he had an unfavorable customer service experience while attempting to address an Early Termination Fee (ETF) that he was charged for on line ending in ***He states that he called in to Sprint and was advised that he could cancel with no additional fees; however, he was billed a $ETF after cancelling and this is reflected on his March billing statementMr [redacted] is requesting that the $he paid be refunded to him We spoke with Mr [redacted] on July 30, 2017, regarding his concernsAs a means to an amicable resolution and to bring closure to this concern, our office refunded $to the credit card used to make the paymentWe advised banks normally post the transaction to the customer’s account within five business daysWe confirmed that we released the funds on July 31, As a result of this action, this matter should be fully addressed and resolved We appreciate Mr [redacted] for taking time to provide details of his experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any frustration this matter may have caused If I may be of further assistance regarding this matter, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Sunday through Thursday between 1:p.mand 10:p.m., Central Time Sincerely, Michael PMichael P Executive Services Analyst Tell us why here

May 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Ms [redacted] stated that she experienced dropped calls and connectivity issues which led to her decision to switch carriers She stated that she has been attempting to get a device that was previously on her account unlocked for use on another and has been unsuccessful She stated because of the delay in getting the device unlocked, she had to get another telephone to use on her new carrierShe is requesting the device to be unlocked and a credit adjustment because of the delay We regret that Ms [redacted] ’s experience with service in her local calling area fell short of her expectations We constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers With respect, we would note that the nature of wireless signal precludes any carrier from providing seamless coverage Sprint has made no warranty or guarantee of the same Estimating wireless coverage, signal strength, and service speed is not an exact scienceThere are gaps in coverage within our estimated coverage areas that along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of service Unlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of the device to allow another carrier’s SIM card to be inserted (either domestically or internationally)Unlocking a device will not necessarily make a device interoperable with another carrier’s network In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network)Additional information about unlocking may be found at www.sprint.com Sprint will unlock a device under the following circumstances: Any associated Service Agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled including payment in full of any applicable early termination fees or end-of-lease/installment billing purchase optionsThe associated account is in good standingThe device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked The device has been active on the Sprint Network, currently or in the past, for a minimum of days Our records reflect that Ms [redacted] met the above-referenced requirements and the device was successfully unlocked In addition, our records reflect a credit in the amount of $was applied to Ms [redacted] ’s account on April 17, A refund in the amount of $was processed back to her credit card on May 19, Please be advised banks normally post the transaction to the customer's account within business days, however some institutions, such as credit unions and smaller banks may take longerMs [redacted] ’s account is now closed and reflects a zero balance We spoke to Ms [redacted] on May 19, 2017, and provided her with the above-referenced information She confirmed that the device was successfully activated on her new carrier’s network She stated that she considers the issue resolved to her satisfaction We appreciate Ms [redacted] taking the time to provide us with the details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value her feedback and have forwarded it to the appropriate management for review We regret any inconvenience that may have occurred If I may be of further assistance regarding this issue, please contact our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Sharon R Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regards, I didn't call spirnt to make a payment arrangement all I want is out of my contract with no baggage Leon M [redacted]

May 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed dissatisfaction with the level of customer service that she received while trying to resolve a device promotion issue Ms [redacted] stated she upgraded her device after she was offered a promotion for 50% off the device chargesShe said she also chatted with our Customer Care representative and was told everything is okShe also received an email confirmation she said, stating the device she upgraded to along with the monthly payments due to the promotion and that it will go into effect within one to three billing cycles Ms [redacted] said she contacted Customer Care and was told it will apply on her next invoice, and she was given a manual creditShe called again and she was told she does not qualify for the promotion, even though she was sent the offer and received the confirmation email, along with the chat transcript Ms [redacted] is requesting that we honor what she was offered as she is tired of going back and forth between customer service and our retail store representatives Our records reflect that on May 17, 2017, Ms [redacted] ’s account was adjusted $to offset the $monthly credit for the remainder of the lease promotionWe attempted to contact Ms [redacted] , and she sent an email on May 19, 2017, confirming her issue has been resolvedShe thanked us for our help We appreciate Ms [redacted] for taking the time to provide us with her experiences with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused, and are happy that we were able to resolve Ms [redacted] ’s issueIf we can be of further assistance with this matter, Ms [redacted] can contact me by calling Sprint’s Executive & Regulatory Services department toll- free at ###-###-####, ext***, Monday Tuesday, Thursday and Friday, between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

April 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Mr [redacted] stated that when he established the lease agreement for the LG Stylo device on the line ending in ***, he accepted a promotion that offered a $lease credit per month Mr [redacted] states that he is not receiving the monthly credit and has called in several times to resolve the issue and it still has not been resolved Mr [redacted] is requesting the $credit per month for his LG Stylo We spoke with Mr [redacted] on April 21, and reviewed his accountWe confirmed that the promotional service credit of $for the monthly charges for the lease of the LG Stylo on the line ending in [redacted] was added to his account in January For some unknown reason the credit is not awarding to his accountIn order to resolve his account concerns we have credited Mr***’s account in the amount of $for the remaining charges for the lease of the LG Stylo on the line ending in ***Mr [redacted] confirms that these actions have resolved his concerns We regret any inconvenience this matter may have caused If I can be of further assistance with this matter, Mr [redacted] can contact the Executive & Regulatory Services department toll-free at ###-###-#### extension ext*** I am available Monday through Friday between 9:a.mand 6:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Associate Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am waiting on the code to get a replacement phone.I agree with the 95% code Regards, [redacted] ***

July 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with the length of time taken to unlock equipment previously associated with her Sprint account for use on another network We requested that we unlock the three referenced devices for use with another domestic carrier We regret any possible misunderstanding or delay that may have occurred regarding Ms***’s request “Unlocking” is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents a device from activation on a different networkUnlocking also refers to enabling the SIM slot of a device to allow the insertion of another carrier’s SIM card (either domestic or international) Unlocking a device will not necessarily make a device interoperable with another carrier’s networkIn other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network)Additional information about unlocking is available on our website at www.sprint.com/unlock Sprint will unlock a device under the following circumstances: Any associated Service Agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled including payment in full of any applicable early termination fees or end-of-lease/installment billing purchase options;The associated account is in good standing;The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked; andThe device has been active on the Sprint Network, currently or in the past, for a minimum of daysDuring our June 29, 2017, conversation with Ms***, we confirmed that her LG Gassociated with her closed Sprint account is eligible for MSL unlocking However, the device is not DSU capableWe also confirmed that we provided Ms [redacted] with the MSL associated with that device prior to our receipt of this inquiry but explained that her other two referenced devices are not eligible for DSU unlocking due to device capabilities She indicated her understanding of that information and was satisfied with our responseWe regret any inconvenience this matter may have caused Ms*** If we can be of further assistance with this concern, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, [redacted] CExecutive Services Analyst

February 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] , submitted on January 10, We appreciate your assistance in bringing our customers’ concerns to our attention According to Mr [redacted] ’s complaint, he expressed dissatisfaction with the level of customer service that he has received while attempting to obtain a return kit for an iPhone 6s that was not included in the packaging with his new iPhone Plus deviceHe contacted Sprint and a return kit was mailed to himHe states he has since returned the device, but the Lease Cancellation charges and End of Lease equipment cost totaling $are still pending to account XXXXX*** We spoke with Mr [redacted] on January 30, 2017, regarding his dispute He advised that this matter has been resolved We have reviewed the account in question and confirmed that we received the iPhone 6s in our warehouse and Mr [redacted] received account credits totaling $on January 14, As a result of this action, this matter has been fully addressed and resolvedWe appreciate Mr [redacted] for taking the time to provide us with details of his recent customer service experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processesWe regret any frustration this matter may have caused If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, LaToya [redacted] Executive Services Analyst Tell us why here