Sprint Corporation

July 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced
inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided, Ms*** states that she was misinformed by Sprint regarding the quality of service located at her address. She has since ported out her numbers and has been billed service totaling $for the billing cycle of May 20, through June 19, 2017, as well as lease cancellation charges totaling $749.98. At this time, Ms*** is requesting to have the remaining account balance of $credited As stated in our Terms and Conditions of Service, which can be viewed on our website, www.sprint.com, coverage and quality of wireless services and data speeds may be affected by conditions beyond our control. Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures. As a result, customers may experience difficulty making or receiving calls when indoors. In addition, data coverage is not available everywhere and service speeds are not guaranteed. Service speeds may depend on the service purchased and actual speeds will vary. Estimating wireless coverage, signal strength, and service speed is not an exact science There are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of service. With respect, please note that the nature of wireless signal precludes any carrier from providing seamless coverage. Sprint has made no warranty or guarantee of the same We spoke with Ms*** on July 3, 2017, although we maintain that no credit is due, in an effort to amicably resolve, we offered to accept the return of the undamaged equipment and in we have agreed to apply a courtesy credit the equipment balance of $865.15. MsMiller states that she was unable to comply with this offer due to turning in her devices to her new carrier. Although no credit is warranted based on usage at time of porting out, we agreed to credit the final invoice billed of $and that the remaining $would be due. MsMiller is set up to autopay and we informed her that her card will be charged $on July 13, 2017. With this action, Ms*** confirmed her complaint has been fully resolved We appreciate Ms*** for taking time to provide details of her experience with our customer service representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes On behalf of Sprint, I apologize for any inconvenience Ms*** may have experienced as a result of this concern. If I can be of further assistance, please contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central TimeSincerely, Linard A Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the letter that was sentI have spoken with *** R this morning and this issue was resolvedSprint removed the obligation to keep the data line for the tablet and the penalty for early terminationRegardless of the written brochure (which is written in such small letters and not clear regarding the additional charges that might incur unless one thoroughly reads it-which businesses are knowingly aware rarely happens), their sales representative provided a contradictory information when I asked directly about the obligation related to the tablet. Thank you for your assistance
Regards,
*** **

# ***, *** *** Sprint Account # XXXXX*** Sprint Case #
*** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of *** *** submitted on June 27, 2017. We appreciate your assistance in bringing our customer’s concern to our attention. We are pleased to inform you that we have addressed Mr***’ concern According to the information provided, Mr*** stated that he encountered an unfavorable customer service experience upon contacting our Customer Care group. Mr*** requested that Sprint review this matter and asked that the appropriate action be taken Sprint has reviewed Mr***’ complaintWe are continually striving to improve the quality of service provided to our customers. Please be assured that we value Mr***’ feedback and that his concerns will be forwarded to the appropriate managerial staff for further review. This experience is not indicative of the level of service we expect from our employees We spoke with Mr*** on June 30, 2017, and relayed the above information to him. During our discussion, Mr*** stated that he contacted our Customer Care group with the intent to establish a payment arrangement on his account. Accordingly, we assisted Mr*** with submitting a payment for $and established a payment arrangement for his remaining balance due of $293.92. Mr*** agreed to submit the referenced payment on July 14, 2017. We explained to Mr*** that we appreciate him taking the time to provide details of his experience with our Customer Care group. Mr*** expressed his satisfaction in Sprint’s efforts to address and resolve his account concern. We regret any inconvenience Mr*** may have experienced regarding this matterIf Mr*** has any further questions about this matter, we can be reached by calling the Executive and Regulatory Services Department toll-free at ###-###-#### ext***, Monday through Friday, between a.mand p.m., Central Time Sincerely, /s/ Terrance *** Terrance *** Executive & Regulatory Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Joshua ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Megan B***

May 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, *** *** Sprint Account xxxxx*** Sprint Case
*** To Whom It May Concern: We appreciate your assistance in bringing the concern of Ms*** *** to our attention. We regret any inconvenience that she may have experienced in this matter. According to the information provided in the complaint, Ms*** stated she is disputing the suspension of her account’s two lines of serviceShe further indicated that the balance on her account wasn’t past due when the above-referenced suspension occurred. As a result, she requests that her service be restored. Based on the information received from Ms***, she also stated that she had an unfavorable customer experience while attempting to address her concern We attempted to discuss the above-referenced matter with Ms*** on May 8, 16, and 18, 2017. We also sent her a letter via the U.SMail asking her to contact us. Unfortunately, we have been unable to reach Ms*** via phone, email or the USMail. Our initial review of the account records indicates that Ms***’s lines of service were suspended on May 3, 2017, due to a past due balance for valid charges assessed. We also confirmed that subsequent to Ms***’s account payment on May 14, 2017, her service was restored. We appreciate Ms*** for taking the time to provide us with the details of her customer service experience. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes If Ms*** needs further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst

August 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** Sprint Account XXXXX***, *** ***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided, Mr*** is disputing the international long distance charges reflected on his July invoice. During our conversation with Mr***, we advised that although the charges are valid, as a one-time courtesy, we applied credits totaling $to offset the disputed international long distance charges, applicable taxes and surcharges. As a result, Mr***’s account reflects a balance due of $for services rendered. We regret any inconvenience this matter may have caused. If Mr*** has any further questions regarding this matter, he can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala CExecutive Services Analyst

I did not know how to respond. I thought the business would notify Revdex.com that they had taken action They did take action and cleansed the issue sorry

February 14, *** *** Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint *** Account XXXXX***, *** *** *** Case ***
Dear Mr***: On February 8, 2017, Sprint received an inquiry submitted by your office on behalf of *** *** ***. According to the information provided, Mr*** previously requested the cancellation of his account in March 2016; however, he continued to be billed for services. We appreciate your assistance in bringing Mr***’s concerns to our attention We regret any frustrations Mr*** may have experienced while attempting to resolve his concerns. We contacted Mr*** on February 10, 2017, to discuss his concerns in detail. At that time, we confirmed that his account was canceled effective January 29, 2017. Due to any possible misunderstanding and due to there being no usage included on the June through January invoices, we applied credits totaling $to offset the monthly service charges, reconnect fee, and late fees included on the referenced invoices. As a result of these credits, the canceled account reflected a credit balance of $130.72. We processed a refund for the credit balance and Mr*** will receive his refund check within days We regret any inconvenience this matter may have caused Mr***. If additional assistance is required, please contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ####. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan FExecutive Services Analyst

June 16, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com File ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the inquiry of Mr*** *** regarding his Sprint account. We appreciate your assistance in bringing our customer’s concerns to our attention. In his inquiry, Mr*** stated that he recently upgraded his device and added an additional subscription to his account and he was offered two LG Gdevices at percent off the retail price. Further he was advised that he is eligible for the Unlimited Freedom plan for $a month. He stated that he is not receiving the percent credit on one of his subscriptions and the Unlimited Freedom plan is not the service plan on his accountAs a result, Mr*** is requesting that we honor the promotional offers that were made at the point of sale During our conversation with Mr***, we advised him that we have confirmed that he meets all of the criteria for the percent off the LG Gdevice promotion. We also informed him that we update his service to the Unlimited Freedom for $a monthFurther, we applied a credit of $to offset the additional monthly service charges he incurred as a result of this issue. In addition we updated his account to emulate the percent off LG Goffer. Additionally, we advised Mr***, that he should allow the promotion until June 19, 2017, to award and if it does not award we agreed to cancel one of the installment billing agreements and credit the installment billing accelerated charges. Mr*** accepted the offer and is satisfied with the resolution. We appreciate Mr***’s taking the time to provide us with the details of his experience with our Customer Care group. We regret that the level of service he received was not indicative of the world-class service we strive to provide. The feedback he provided has been forwarded to the appropriate management staff for further review. If I may be of further assistance with this matter, Mr*** can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-#### ext***. I am available Monday, Tuesday, Thursday and Friday between a.mand p.m., Central Time. Sincerely, Tobias T.Executive Services Analyst

June 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry, ***, ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It
May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***, which was forwarded to the Executive & Regulatory Services department for review. We appreicate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr*** indicated that he purchased an iPhone, paid a $down payment in cash, and activated service with Sprint. However, he canceled within the 14-day Satisfaction Guarantee trial period, and returned the device to our retail store. Upon returning the device, Mr*** indicated that he was informed that he will receive a refund of the amount he paid via a check mailed to his home addressMr*** expected to receive cash and not a check via mail. He indicated that he has experienced an unsatisfactory level of customer service while attempting to resolve this matter. As a result, he is requesting that he receive a cash refund immediately versus waiting to weeks to receive a check in the mail We regret any possible misunderstanding that may have occurred regarding this matter. We attempted to reach Mr*** on June and 30, 2017, to discuss this issue in detail, but we have not been able to reach him. However, a review of our account records determined that he has spoken with our Customer Care representatives regarding this matter, and he has been informed that a refund has been processed and mailed to his home address. Further, he was informed that Sprint Corporate stores can refund in cash up to $(subject to available cash in store). However, for refunds greater than $175, Sprint will issue a check within business days. Also for non-Sprint corporate stores, a check will also be issued. We regret any inconvenience that Mr*** may have experienced while attempting to resolve his refund concerns. Should there be any additional questions or concerns, Mr*** can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time. Sincerely, Bridgette FExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I received an email stating that I did not respond to the outcome of the complaint. I did respond right away. I do not know what happened to it but I did speak with Sprint and was satisfied with the outcome.Please note that for complaintThank you
*** ***

June 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case 1***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It
May Concern: Sprint is in receipt of the above-referenced complaint of *** *** submitted on May 18, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr*** expressed his concern with the inability upgrade his two lines of service with the promotional offer for a Samsung Galaxy Sdevice for $per month along with a free Samsung Galaxy SdeviceMr*** requested that Sprint review this matter and honor this promotion In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Our records reflect that on May 15, 2017, Mr*** contacted our Customer Care group and expressed his interest in updating his current price plans. During the call, we informed Mr*** that the Samsung Galaxy Sdevice with a free Samsung Spromotion are for customers who add a new line of serviceIn addition, our Retail Store’s Management team confirmed on May 22, 2017, that the Samsung Galaxy Sdevice and get a Samsung Galaxy SEdge for free promotion ended on May 18, 2017. Furthermore, a member of our Retail Store’s Management team spoke with Mr*** who wanted to upgrade his two lines of services associated with phone number ending in *** and *** to this promotion and we advised him that the promotion would only apply if Mr*** chooses to add a new line of serviceHowever, Mr*** declined to add another line of service. We regret any misunderstanding that Mr*** may have received regarding Sprint’s promotional price planWe spoke with Mr*** on June 1, 2017, and relayed the aforementioned information to him. In an effort to resolve this matter, we offered and Mr*** accepted a courtesy adjustment of $to be applied to his account. The adjustment will appear on Mr***’s June 22, billing statementMr*** expressed his understanding with the information provided to him. We appreciate Mr*** taking time to provide details of his experience with our Customer Care groups. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value Mr***’s feedback and that his concerns will be forwarded to the appropriate managerial staff for further review. We regret any inconvenience that Mr*** may have experienced while attempting to resolve the aforementioned concerns. If we can be of further assistance, Mr*** can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

March 31, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms*** described unfavorable customer experiences during her attempts to address multiple billing disputes associated with her Sprint account including charges assessed for a line of service that was added and billed to her account for four months without her knowledge, charges assessed for a device that she believed would be paid off in December 2016, Buy One and Get One Free (BOGO) promotion credits, and credits for lines of service that she canceled. Ms*** also stated that a member of our management team offered to accept the return of her devices in exchange for our applying partial credit associated with the corresponding device leases, leaving her responsible only for the Lease Cancelation charges but that she did not receive the offered credits or any follow up as promised. We regret any possible misunderstanding that may have occurred regarding Ms***’ reported billing issues. However, our records reflect that she previously brought these matters to our attention under a separate Revdex.com filing in January and that, in our February 17, 2017, response to that inquiry, we explained that the line of service added to her account for four months was added when she upgraded devices on two of her lines of service on September 2, 2016. Because of her moving equipment from one line of service to another, the noted line was added to her account to accommodate special BOGO pricing, and Ms*** signed a device financing agreement acknowledging that action. However, on January 13, 2017, Ms*** canceled the new line of service, and we offered to apply credits totaling $to her account on January 30, 2017, to offset service charges assessed for that line, although we deemed the charges valid. Ms*** declined that offer, requesting instead that we provide a refund instead of an account credit. Subsequently, on March 3, 2017, during an interaction with a member of our department’s management team, Ms*** accepted a $credit for this matter. During that interaction, we also confirmed that Ms*** was receiving the appropriate $monthly BOGO credit referenced in her inquiry, and we offered to accept the return of her leased equipment and to provide credit for the Device Purchase Option charges upon our receipt of that equipment in our warehouse, in good working conditionHowever, she was made aware that she would be responsible for the Lease Cancelation Charges, pursuant to the terms of her signed lease agreements. Subsequent to that offer, on March 20, 2017, we confirmed our receipt Ms***’ two leased devices in our warehouse and applied credits totaling $to her account to offset her two Device Purchase Option charge amounts, as agreed, leaving a valid remaining balance due of $922.23. On May 19, 2017, a member of our department’s management team spoke with Ms*** about her disputes. At that time, we again explained her billing and advised Ms*** that the remaining account balance noted above is valid as we have been unable to identify any billing error associated with her account. Although Ms*** reiterated her dissatisfaction with our response to her inquiry, our position remains unchanged While it is our goal to amicably resolve all matters brought to our attention, we regret that we were unable to do so in this situation. We believe that we have fully addressed Ms***’ reported concernsHowever, if we can be of further assistance with these concerns, or if Ms*** would like to provide new information for our consideration, she is welcome to contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: Again there is still no effort to resolve this matterSprint refuses to acknowledge that the only reason my bill is so high is because I switched carriers after I was lied to and my issue went unresolved for monthsI made many efforts to resolve this and I will not be held responsible for not wanting to continue service with a company that lies and then refuses to acknowledge that a mistake was madeOn the plus side *** has been great to me so far so this outcome makes it very easy to not regret my decisionI will continue disputing this bill until someone that is competent is willing to acknowledge this matterThe response that they were willing to take back the phones is just another way to push the real issue under the rugI offered to pay for phones sense I did keep themI just wanted any ETFs and the last bill reduced for all that I went through in an effort to fix this before switching to another carrierIf they want to assume no liability that is fineI have the emails from the store manager and they have a record of all the tickets that were filed on my behalf by the store, their corporate store, that went unansweredI'm not surprised that a company that wouldn't help while I was a customer is still unwilling to help when I'm not.
Regards,
*** ***

May 3, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ID *** Sprint Account XXXXX***, *** A
*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr*** A***, submitted on April 17, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention. According to Mr***’s complaint, he states that he reported his tablet on line ending in *** lost/stolen, and Sprint did not agree to replace his tabletFurthermore, he has continued to be charged the Monthly Recurring Charges (MRC) associated with the line in questionHe states that he filed a claim with the insurance; however, his claim was denied as the claim was not filed within the day timeframe allotted to report lost, stolen, or damaged equipmentMr*** is requesting $1,for the price plan, 24-month Installment Billing (IB) agreement, and Total Equipment Protection (TEP) charges We spoke with Mr*** on April and 27, 2017, regarding his disputeWe explained that Assurant Advanced Protection Plan (AAPP) is a tablet insurance option offered within the first days of activating a new tablet to provide Sprint customers with a cost-efficient way to protect their devices against loss, damage, and wear and tear that is not covered under the provisions of the manufacturer’s limited one-year warrantiesHowever, per Assurant’s Terms and Conditions, in the event that a device is lost or stolen a customer must report it promptly to an authorized representative not later than days from the date of the lossIf it is not reported within days, then it will forfeit the claimAssurant is a third party entity, and we are unable to override their positon regarding their claims processFurthermore, Sprint is not authorized to make financially impacting changes to an account without account holder or an individual authorized to have access to the account consentBased on our findings, the Monthly Recurring Charges (MRC) and equipment installments are validMr*** understood the information provided If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time. Sincerely, LaToya ***Executive Services Analyst

July 13,
Revdex.com
Ward Pkwy, Suite
Kansas City, MO
Re: Revdex.com Case 12199229, *** ***
Sprint Account xxxxx
Sprint Case
To Whom It May Concern:
Sprint is in receipt of the above-referenced rebuttal complaintWe appreciate your assistance in bringing our customers’ concern to our attention
In Ms***’s follow up filing, she stated that for more than a month, her five lines of service were unable to properly utilize Sprint’s service due to the lack of coverage in her home service area of Aurora, IL and surrounding areasTherefore, Ms*** has requested that Sprint review these matters and compensate her accordingly or allow her to cancel her account without incurring cancellation charges towards her account balance
As stated in our initial response, we regret that the coverage in Ms***’s service area may have fallen short of her wireless communication needs and expectationsWe constantly monitor our network for service and capacity-related issues and work diligently to address any issues we identify or are brought to our attention by our customersWhile Ms***’s home address located in in Aurora, IL is within Sprint’s “Best” voice coverage, our research into this matter determined that our network serving the area near her home address and alternate areas were experiencing network impairmentsAs such, our network team worked diligently to resolve these mattersAt that time, our estimated time of repair with regard to the resolution of her network concerns was estimated to be June 15, However, please note that the resolution of her network concerns may take longer than estimatedIn addition, we recommend that Ms*** visit a local Sprint Authorized Service and Repair Center location to have her device(s) diagnosed by our retail store technician to ensure that her devices are performing within Sprint’s standards
As stated in Sprint Terms and Conditions of Service, which can be viewed at www.sprint.com, the coverage, quality of wireless services, and data speeds may be affected by conditions beyond our controlWireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structuresAs a result, customers may experience difficulty making or receiving calls when indoorsIn addition, data coverage is not available everywhere and service speeds are not guaranteedService speeds may depend on the service purchased and actual speeds will varyEstimating wireless coverage, signal strength, and service speed is not an exact scienceThere are gaps within our estimated coverage areas that, along with other factors both within and beyond our control, which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of serviceWith respect, the nature of wireless signal prevents any carrier from providing seamless coverageSprint has made no warranty or guarantee of the sameLastly, Sprint does not charge separately for data speedsCustomers are billed according to the services and equipment they select
We spoke with Ms***’s on June 19th and 23rd of 2017, and relayed the aforementioned information to herAlthough no credit is due, in an effort to reach an amicable resolution to her account concerns we offered to apply a one-time courtesy adjustment totaling $to her account to offset a portion of her May and June invoicesMs*** declined the aforementioned offer; however, she was aware that the $credit offer was valid until July 7, Should she opt to have accepted the above offer, we encouraged her to contact the undersigned by July 7, At that tine, Ms*** confirmed her understanding of the information that was relayed to her
During a follow up conversation with Ms*** on July 12, we reiterated the above information that was relayed to herHowever, in an effort to reach an amicable resolution to her account concerns we offered to apply a one-time courtesy adjustment totaling $to her account to offset a portion of her May and June invoicesMs*** agreed and she is aware that the adjustment will be reflected on her next invoiceFurther, we advised her that based on a review of her account; Sprint respectfully declines her request for a waiver of her equipment leasing and Monthly Billing Installment agreementsMs*** has expressed her satisfaction regarding the resolution of her account concerns
We regret any inconvenience this matter may have caused Ms***If we can be of further assistance with this issue, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, extI am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
Chanda L
Executive Services Analyst

July 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx***, *** *** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** *** on behalf of Sprint account holder Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In Ms***’s inquiry, she expressed her dissatisfaction with the performance of her Sprint device and with the replacement options provided to her by our service and repair technicians. Ms*** also described unfavorable customer experiences during her attempts to address those concerns. She requested that we provide an upgraded device model to her at no cost We regret any difficulty Ms*** may have experienced with her device. All new Sprint devices come with a limited one-year manufacturer’s warranty. Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device. TEP provides Sprint customers with a cost-efficient way to protect their equipment against loss, damage, and wear and tear that is not covered under the provisions of that warranty. Our records reflect that the account holder, Ms***, subscribes to our TEP option on Ms***’s referenced line of service. On July 21, 2017, we spoke with Ms*** and Ms*** and explained that equipment issues such as Ms*** described should be directed to our service and repair locations, as our representatives previously recommended. We also advised that, if our technicians determine that her device needs to be replaced by our TEP vendor, pursuant to TEP guidelines, a $non-refundable deductible will be required. However, based on additional information they provided, we agreed to apply a $credit to Ms***’ Sprint account to offset a portion of that deductible if it is required and once we confirm that it has been billed to her account. Ms*** and Ms*** accepted our resolution to this matter. We appreciate Ms*** taking time to provide details of her experience with our customer care and retail stores. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that Ms***s concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these matters may have caused but are pleased that we were able to resolve Ms***’s concerns to her and Ms***’ satisfaction. If we can be of further assistance with this matter, they can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday, Wednesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time Sincerely, Katherine DExecutive Services Analyst

September 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account XXXXX***, *** O***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above inquiry filed by Mr*** O***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Mr***’s complaint, he had an unfavorable customer service experience when contacting us to add Overage Relief minutes to his account. He stated that the representative did not add the minutes to his account causing him to exceed the minutes in his service plan and incur overage charges. Mr*** advised that he is disputing the overage charges and also seeking compensation for poor service and time spent addressing this issue We regret any inconvenience this matter may have caused Mr***. We spoke with Mr*** and explained that Overage Relief minutes are not intended to supplement a service plan on a monthly basis and are available for purchase during unforeseeable circumstances and/or emergency situations. Nonetheless, we were able to offer Mr*** an unlimited service plan for $per month, a $savings from his former Everything Data plan, which he accepted. His new plan was backdated to the beginning of the current billing period to prevent overages for his current cycle. In addition, we applied credits to Mr***’s account totaling $to offset the overage charges reflected on his July and August invoices. We also applied a final $goodwill credit to his account in appreciation of his business and to bring closure to this matter. Our final credit was in addition to a previous $courtesy credit applied by our customer service department. Accordingly, Sprint considers this matter fully addressed and resolved We appreciate Mr*** for taking time to provide details of his experience with our customer service representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that Mr***’s concerns have been forwarded to the appropriate managerial staff for further review We thank Mr*** for being a loyal Sprint customer. If he has any further questions regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April *** *** Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to me
Regards,
*** ***