Sprint Corporation

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
** **

May 3, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ID *** Sprint Account XXXXX***, *** A
*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr*** A***, submitted on April 17, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention. According to Mr***’s complaint, he states that he reported his tablet on line ending in *** lost/stolen, and Sprint did not agree to replace his tabletFurthermore, he has continued to be charged the Monthly Recurring Charges (MRC) associated with the line in questionHe states that he filed a claim with the insurance; however, his claim was denied as the claim was not filed within the day timeframe allotted to report lost, stolen, or damaged equipmentMr*** is requesting $1,for the price plan, 24-month Installment Billing (IB) agreement, and Total Equipment Protection (TEP) charges We spoke with Mr*** on April and 27, 2017, regarding his disputeWe explained that Assurant Advanced Protection Plan (AAPP) is a tablet insurance option offered within the first days of activating a new tablet to provide Sprint customers with a cost-efficient way to protect their devices against loss, damage, and wear and tear that is not covered under the provisions of the manufacturer’s limited one-year warrantiesHowever, per Assurant’s Terms and Conditions, in the event that a device is lost or stolen a customer must report it promptly to an authorized representative not later than days from the date of the lossIf it is not reported within days, then it will forfeit the claimAssurant is a third party entity, and we are unable to override their positon regarding their claims processFurthermore, Sprint is not authorized to make financially impacting changes to an account without account holder or an individual authorized to have access to the account consentBased on our findings, the Monthly Recurring Charges (MRC) and equipment installments are validMr*** understood the information provided If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time. Sincerely, LaToya ***Executive Services Analyst

June 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry, ***, ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It
May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***, which was forwarded to the Executive & Regulatory Services department for review. We appreicate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr*** indicated that he purchased an iPhone, paid a $down payment in cash, and activated service with Sprint. However, he canceled within the 14-day Satisfaction Guarantee trial period, and returned the device to our retail store. Upon returning the device, Mr*** indicated that he was informed that he will receive a refund of the amount he paid via a check mailed to his home addressMr*** expected to receive cash and not a check via mail. He indicated that he has experienced an unsatisfactory level of customer service while attempting to resolve this matter. As a result, he is requesting that he receive a cash refund immediately versus waiting to weeks to receive a check in the mail We regret any possible misunderstanding that may have occurred regarding this matter. We attempted to reach Mr*** on June and 30, 2017, to discuss this issue in detail, but we have not been able to reach him. However, a review of our account records determined that he has spoken with our Customer Care representatives regarding this matter, and he has been informed that a refund has been processed and mailed to his home address. Further, he was informed that Sprint Corporate stores can refund in cash up to $(subject to available cash in store). However, for refunds greater than $175, Sprint will issue a check within business days. Also for non-Sprint corporate stores, a check will also be issued. We regret any inconvenience that Mr*** may have experienced while attempting to resolve his refund concerns. Should there be any additional questions or concerns, Mr*** can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time. Sincerely, Bridgette FExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

May 27,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Mr*** *** regarding Sprint account XXXXX***We
appreciate your bringing our customers’ concerns to our attention
In his inquiry, Mr*** expressed his dissatisfaction with the level of customer service received from our representatives during his attempts to replace his damaged device, citing that the Total Equipment Protection plan was not added at the time of ActivationHe requested that we release him from the lease agreement associated with his Sprint device
We appreciate Mr***’ taking the time to provide us with details regarding his experiences with our retail and Customer Care representativesPlease be assured that we value customer feedback and that his concerns have been forwarded to the appropriate managerial staff for internal review
We regret any misunderstanding that may have occurred when Mr*** accepted his current rate plan and device financing optionsDue to any miscommunication that may have been provided to him and to demonstrate our commitment to excellence, we agreed to credit a portion of the payoff costs of his device lease, contingent upon the return of his leased device to our possession
To facilitate the return of Mr***’ device, we sent a prepaid shipping label to his e-mail addressAfter the device is received in our warehouse, we will apply credits totaling $to his account and he will responsible for the remaining balance of $
We are pleased to inform you that Mr*** accepted our resolutionIf we can be of further assistance regarding these matters during the interim, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 8:a.mand 4:p.m., Central Time
Sincerely,
Tiffany G
Executive Services Analyst

October 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, Silas K*** Sprint Account xxxxx Sprint Case *** To whom it may
concern: Sprint is in receipt of the above-referenced inquiry of MrSilas K***. We appreciate your assistance in bringing our customers’ concerns to our attention. In his inquiry, MrK*** expressed dissatisfaction with the level of customer service that he received from our representatives while trying to resolve his account billing issue. MrK*** stated he was advised that he is not under any agreements as he brought his own devicesHe further stated that he ported his lines to another provider due to coverage and data issues, and he was billed $in Early Termination Fees (ETF)He also stated he has refused to pay the charges and it has been reported to the credit bureausAs a result, MrK*** is requesting the charges be waived, and that we cease all collection activities Our record reflects that MrK*** started service with Sprint on October 11, 2016, with two lines of serviceOur records also reflects MrK*** ported his lines out on June 16, 2017, to another wireless providerWe confirmed that the two iPhone devices were not under any agreement. Accordingly, we adjusted $to offset the ETF charges, late fees, and surcharges incurred. With this credit, the account is in final status with a zero balance In addition, we contacted the outside collections agency and advised them to cease all further collection efforts on this account. We further confirmed no negative reporting was sent to the credit bureaus. During our October 9, 2017, conversation with MrK***, the information outlined above was explained to him. MrK*** thanked us for our help We appreciate MrK*** for taking time to provide details of his experience with customer care representativesWe are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused MrK***If we can be of further assistance with this matter, MrK*** can contact me by calling Sprint’s Executive & Regulatory Services department toll- free at 1-855-848-3280, ext6038, Monday Tuesday, Thursday and Friday, between 7:a.mand 5:p.m., Central Time. Sincerely, Shola AExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: This is not what was explained to me when I added these lines and they even contacted a specialist when I added lines to assure there were no additional fees. I only have lines TOTAL and should not be charged. I would like the recordings pulled from April of which is when I added the 4th line where the associate switched over to a specialist and assured me that I pay no additional fees...was never told that this was a promo of any kind and it would run out...therefore I want the recordings pulled to prove that is what I was told. This is when I added the *** number
Regards,
*** ***

April 14, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com File ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the inquiry of Ms*** *** regarding her Sprint account. We appreciate your assistance in bringing our customers’ concerns to our attention. In her inquiry, Ms*** stated that she signed up for a promotion offer of percent off a new iPhone lease, however, she stated that she is not receiving the lease credit that she was offered when she purchased her deviceAs a result, Ms*** is requesting that we honor the percent off her lease that she offered was at the point of sale During our conversation with Ms***, we advised her that we have confirmed that she meets the criteria for the percent off lease promotion. Further, we applied a credit of $to offset percent off the last lease payment that were assessed to her account. In addition we confirmed her account is properly set to emulate the percent off lease offer. Additionally, we advised Ms***, that she should allow the promotion until her May 2017 bill to award. Ms*** accepted the offer and is satisfied with the resolution. We appreciate Ms***’ taking the time to provide us with the details of her experience with our Customer Care group. We regret that the level of service she received was not indicative of the world-class service we strive to provide. The feedback she provided has been forwarded to the appropriate management staff for further review. We regret any inconvenience this matter may have caused. If I may be of further assistance with this matter, Ms*** can reach me by calling Sprint Executive and Regulatory Services department toll-free at ###-###-####. I am available Monday, Tuesday, Thursday and Friday between a.mand p.m., Central Time. Sincerely, Tobias T.Executive Services Analyst

April 25,
Revdex.com Serving Greater Kansas City
Ward Parkway, Suite
Kansas City, MO
***
Re: Revdex.com Case ***, *** ***
Sprint Account ***
Sprint Case: ***
To Whom It May Concern:
Sprint is in receipt of the
above-referenced complaint of *** *** submitted on April 5, We appreciate your assistance in bringing our customer’s concern to our attention
Mr***’s filing expresses his dissatisfaction with unauthorized activity associated with his Sprint accountMr*** stated that two fraudulent lines of services were added to his account without his knowledgeMr*** requested that Sprint review this matter and take the appropriate action
Sprint has reviewed Mr***’s complaintOur Fraud Management group investigated this matter and determined that an unknown third-party activated fraudulent lines of services on Mr***’s accountAs such, we cancelled the fraudulently activated lines of services associated with phone numbers ending in *** and ***Additionally, we applied adjustments to Mr***’s account to negate the fraudulent charges related to the aforementioned phone numbers
In an effort to ensure that Sprint has satisfactorily resolved Mr***’s account concern, we attempted to contact him via phone and e-mail on April 7, 11, 14, 18, and 2017, without success, and we mailed a letter to his address on file on April 14, 2017, advising him of our need to speak with him directly regarding his filingUnfortunately, we have not received a return call from Mr***Should Mr*** require further assistance with this matter, we urge him to contact the undersigned directly at the phone number noted below at his earliest convenience
We regret any inconvenience this matter may have caused Mr***If I can be of further assistance, Mr*** may contact me directly by calling Sprint’s Executive & Regulatory Services Department at ###-###-#### Ext***I am available Monday through Friday from a.mto p.m., Eastern Time
Sincerely,
/s/ Hakima W
Hakima W
Executive Service Analyst

I have returned both devices as requested I have yet to see an adjusted bill I have called and left voice message to *** And, I have yet to get a final adjusted statement I keep getting harrassing calls to return devices that have already been returned When I have called into the call center several times, and went into the sprint location with an appointment (waited over hr), still to get no help So, basically I have paid my bills since and not even get a true assistance with this matter This is not the first time, having an issue with sprint so, instead of making it right by getting your reps on board You basically make it seem as if it is my fault and having harrassing calls made to me This is the most horrific experience I have had with a company.
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

June 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***-Rebuttal, *** *** Sprint Account XXXXX*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Ms*** ***. We appreciate your assistance in bringing our customers concerns to our attention and regret the circumstances that led to Ms***’ contacting your agency once again. In her rebuttal, Ms*** acknowledged that the billing portion of her initial filing has been addressed and that she will follow up with us directly once she has had an opportunity to review the invoices that we sent to her in response to that matter. However, she advised that we have not resolved her report of possible hacking of her services, specifying that she continues to receive calls from an unknown private number. We regret any delay in addressing Ms***’ reported issues with unidentified callers and her belief that her device or services may have been hacked. However, as we attempted to explain to Ms*** during our June 15, 2017, conversation with her, we have no indication of her equipment or services being hacked but that we also have no means of identifying the source of anonymous or blocked callers dialing or sending text messages to her mobile number. Unfortunately, Ms*** did not permit us to complete that conversation but reiterated her belief that someone, possibly within Sprint, is making changes to her account without her authorization and causing the unwanted calls and messagesWe again attempted to confirm with her that no one is making changes to her account without her authorization and that her device and services have not been hackedHowever, Ms*** requested that we escalate her reported concerns to our management team At her request, a member of our executive management team attempted to contact Ms*** but was unsuccessful, and we have received no further communication from her. However, we believe that we have fully addressed her reported hacking concerns, and our position in that matter remains unchanged. We regret any frustration these matters may have causedWe look forward to Ms***’ contacting us again to discuss any remaining billing concerns she may have. If that matter remains unresolved, Ms*** can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland *** *Executive Services Analyst

March 31, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms*** described unfavorable customer experiences during her attempts to address multiple billing disputes associated with her Sprint account including charges assessed for a line of service that was added and billed to her account for four months without her knowledge, charges assessed for a device that she believed would be paid off in December 2016, Buy One and Get One Free (BOGO) promotion credits, and credits for lines of service that she canceled. Ms*** also stated that a member of our management team offered to accept the return of her devices in exchange for our applying partial credit associated with the corresponding device leases, leaving her responsible only for the Lease Cancelation charges but that she did not receive the offered credits or any follow up as promised. We regret any possible misunderstanding that may have occurred regarding Ms***’ reported billing issues. However, our records reflect that she previously brought these matters to our attention under a separate Revdex.com filing in January and that, in our February 17, 2017, response to that inquiry, we explained that the line of service added to her account for four months was added when she upgraded devices on two of her lines of service on September 2, 2016. Because of her moving equipment from one line of service to another, the noted line was added to her account to accommodate special BOGO pricing, and Ms*** signed a device financing agreement acknowledging that action. However, on January 13, 2017, Ms*** canceled the new line of service, and we offered to apply credits totaling $to her account on January 30, 2017, to offset service charges assessed for that line, although we deemed the charges valid. Ms*** declined that offer, requesting instead that we provide a refund instead of an account credit. Subsequently, on March 3, 2017, during an interaction with a member of our department’s management team, Ms*** accepted a $credit for this matter. During that interaction, we also confirmed that Ms*** was receiving the appropriate $monthly BOGO credit referenced in her inquiry, and we offered to accept the return of her leased equipment and to provide credit for the Device Purchase Option charges upon our receipt of that equipment in our warehouse, in good working conditionHowever, she was made aware that she would be responsible for the Lease Cancelation Charges, pursuant to the terms of her signed lease agreements. Subsequent to that offer, on March 20, 2017, we confirmed our receipt Ms***’ two leased devices in our warehouse and applied credits totaling $to her account to offset her two Device Purchase Option charge amounts, as agreed, leaving a valid remaining balance due of $922.23. On May 19, 2017, a member of our department’s management team spoke with Ms*** about her disputes. At that time, we again explained her billing and advised Ms*** that the remaining account balance noted above is valid as we have been unable to identify any billing error associated with her account. Although Ms*** reiterated her dissatisfaction with our response to her inquiry, our position remains unchanged While it is our goal to amicably resolve all matters brought to our attention, we regret that we were unable to do so in this situation. We believe that we have fully addressed Ms***’ reported concernsHowever, if we can be of further assistance with these concerns, or if Ms*** would like to provide new information for our consideration, she is welcome to contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

This complaint was served on Sprint on March 8,
Ms*** follfilling expressed her dissatisfaction with her account being assessed Lease Cancellation charges totaling $after she returned her device to the Sprint retail storeMs*** requested that Sprint review this matter and adjust her account accordingly
As stated in our initial response, Sprint has reviewed Ms***’s complaintAccording to our records, on September 5, 2015, Ms*** purchased a Samsung Galaxy Sdevice for phone line ending in *** via Sprint’s leasing programSprint’s Leasing program allows customers to purchase an eligible smartphone or basic phone with a variable down payment, depending on device, and agree to 12, 24, or monthly installment payments for the deviceI* the service associated with a leased device is canceled prior to fulfilling its allotted monthly payments, the remaining cost o* the device will be billed to the customer as a one-time chargeMore information regarding the Lease program is available at our website, www.Sprint.com/Lease
Based on our previous communication with Ms*** on february 17, 2016, we explained to her that although the Lease Agreement is valid, Sprint has agreed to allow her to return the Samsung Galaxy Sdevice to the Sprint retail store in exchange for the cancellation o* the Lease Agreement and waiver of the Lease Cancellation chargesAs such, Ms*** accepted our resolution
Our records show on february 18, 2016, Ms*** visited the Sprint retail store and returned the device in exchange *or the cancellation ofthe Lease Agreement and the phone line ending in ***However, due to an inadvertent error the Lease Cancellation charges were not adjustedTo amicably resolve this matter, on March 8, 2016, an adjustment of $was applied to Ms***’s account to ofset the Lease Cancellation charges reflected on the March invoice
In order to ensure that Ms*** is satis*ied with our resolution, we must speak with Ms*** directlyWe have made multiple attempts to reach Ms*** regarding her concernsWe attempted to contact her at phone number ending in *** and via e-mail on March 9, 11, and o* 2016, advising her o* our receipt of her complaint and our need to speak with her directlyUnfortunately, we have not yet received a return call *rom Ms***Should Ms*** have additional concerns regarding this matter, we urge her to contact us directly upon receipt o* this letter
We regret any *rustration this matter may have caused and look *orward to hearing *rom Ms*** to address and resolve her complaintI* Ms*** would like to further discuss this matter, she can contact our o**ice toll *ree at ###-###-#### extension***I am available Monday through *riday, *rom a.mto p.m., Eastern Time
Sincerely,
/s/ *** *
*** *
Executive & Regulatory Services

July 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced
inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided, Ms*** states that she was misinformed by Sprint regarding the quality of service located at her address. She has since ported out her numbers and has been billed service totaling $for the billing cycle of May 20, through June 19, 2017, as well as lease cancellation charges totaling $749.98. At this time, Ms*** is requesting to have the remaining account balance of $credited As stated in our Terms and Conditions of Service, which can be viewed on our website, www.sprint.com, coverage and quality of wireless services and data speeds may be affected by conditions beyond our control. Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures. As a result, customers may experience difficulty making or receiving calls when indoors. In addition, data coverage is not available everywhere and service speeds are not guaranteed. Service speeds may depend on the service purchased and actual speeds will vary. Estimating wireless coverage, signal strength, and service speed is not an exact science There are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of service. With respect, please note that the nature of wireless signal precludes any carrier from providing seamless coverage. Sprint has made no warranty or guarantee of the same We spoke with Ms*** on July 3, 2017, although we maintain that no credit is due, in an effort to amicably resolve, we offered to accept the return of the undamaged equipment and in we have agreed to apply a courtesy credit the equipment balance of $865.15. MsMiller states that she was unable to comply with this offer due to turning in her devices to her new carrier. Although no credit is warranted based on usage at time of porting out, we agreed to credit the final invoice billed of $and that the remaining $would be due. MsMiller is set up to autopay and we informed her that her card will be charged $on July 13, 2017. With this action, Ms*** confirmed her complaint has been fully resolved We appreciate Ms*** for taking time to provide details of her experience with our customer service representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes On behalf of Sprint, I apologize for any inconvenience Ms*** may have experienced as a result of this concern. If I can be of further assistance, please contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central TimeSincerely, Linard A Executive Services Analyst

June 20, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ***, *** *** Sprint Account XXXXX*** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above referenced inquiry of Mr*** ***We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr. *** stated that he initiated a lease on August 1, 2016, and canceled the account on August 30, 2016. He was advised by the retail store representative that the account was canceled and he would not be responsible for any of the equipment charges. Further, he states that although he returned the device we billed him the lease accelerated charges and referred him to a third-party collection agency. As a result, he is requesting that we credit the balance on the account, cease all further collection activity and remove any negative remarks from his credit report. During our conversation with Mr***, on June 8, 2017, we apologized for any inconvenience he may have experienced as a result of this issue. Further, we advised him that we confirmed the return of the device, and applied credits totaling $to offset the lease accelerated charges. As a result, his account is closed and reflects a zero balanceMr*** accepted and is satisfied with the resolution Additionally, we have contacted the third-party collections agency and requested that further collection efforts on this account be discontinued. They will then update the credit bureaus to remove any negative reporting regarding this issue. Please allow up to days for completion of this process. Mr*** will receive a written confirmation letter from them once this has been updated We appreciate Mr***’ taking the time to provide us with the details of his experience with our Customer Care representatives. We regret that the level of service he received was not indicative of the world-class service we strive to provide. The feedback he provided has been forwarded to the appropriate management staff for further review. If I may be of further assistance with this matter, Mr*** may contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central Time. Sincerely, Tobias T.Executive Services Analyst

June 2, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com File *** Sprint Account xxxxx***, *** *** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr*** ***. We appreciate your assistance in bringing our customers’ concern to our attention. According to the information received, Mr*** stated that he cancelled his Sprint account in March and he disputed the balance and the balance was referred to a third-party collection agency for payment. He stated that he paid the balance and was advised that his account would be removed from the third-party collection agency; however, that negative reporting has not been removed from his credit report. As a result, he is requesting to have his credit report corrected During our conversation with Mr*** on May 31, 2017, we explained that as stated in our Terms and Condition of Service, which can be viewed at www.sprint.com, payment is due in full as stated on our customers’ bill. You must raise any dispute that you have regarding invoiced charges within days of the date of the invoice, or you have accepted the charges. You do not have to pay the disputed amounts while they are being investigated; however, you must pay amounts not in dispute by the due date to prevent services from being interrupted. Disputes can only be made by calling our Customer Care department or by writing to us at the address provided on your invoice. Our records reflect that a payment in the amount of $was paid to ER ***, a third-party collections agency on June 13, 2016, for the unpaid balances that reflected on his February to June invoices. Based on our research, we were unable to determine any billing errors by Sprint and sustain that the reporting on his credit report is valid. However, we have requested that the account reflects as paid in full. Please allow up to days for update. We regret any inconvenience that this matter may have caused. If I can be of further assistance with this matter, please contact the Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time. Sincerely, Jennifer F.Jennifer F.Executive Services Analyst

June 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ***, *** *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the complaint of Ms*** *** *** submitted on May 19, 2016. We apologize for any inconvenience Ms*** has experienced as a result of this matter. We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms*** expressed her dissatisfaction with the previous response provided. Ms*** further expressed her dissatisfaction with the balance currently reflected on her account after she cancelled serviceMs*** stated when she contacted Sprint she was provided a final account balance of $179.95. However, this amount did not include the Lease Cancellation charges associated with her device, which increased the account balance to $735.05. Ms*** requested that Sprint review the matter and adjust her account accordingly Sprint has reviewed Ms***’s complaintUpon further review of Ms***’s account records, we were able to confirm the information that was provided to Ms*** on February 1, 2016, which states that her final invoice would be $ We spoke with Ms*** on June 21, 2016, and relayed the above informationAs a result, Sprint agreed to waive the aforementioned Lease Cancellation charges totaling $555.10, leaving her responsible for the amount of $as a valid balance on the account. Ms*** confirmed acceptance of our resolution for this matter. We apologize for any inconvenience this matter may have caused Ms*** If I can be of any further assistance, Ms*** can contact me by calling our Executive and Regulatory Service Department toll-free at ###-###-####, extension ***. I am available Monday through Friday, between a.mand p.m., Eastern Time Sincerely, *** *** Executive Services Analyst

February 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry *** Sprint Account xxxxx8771_ *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the
above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Ms*** is disputing the outstanding debt reflected on her canceled Sprint account. She stated she ported her four lines of service to another carrier in August 2017, but that two of the lines were never ported until five months later. As a result, she is asking that Sprint take ownership of this matter and remove all charges and negative reporting Our records reflect that Ms*** ported two of her lines of service ending in *** and *** from Sprint to another service provide on August 24, 2017. At that time, her account reflected a previous balance for $and accelerated equipment charges for $for the two referenced lines of service. Our records further indicate that the line ending in *** and remained active until they were ported from Sprint to another carrier on October 16, 2017, and December 1, We spoke with Ms*** on February 20, 2018, regarding the information referenced above. We explained that at the time of cancellation, she remitted payments totaling $1,to satisfy previous charges for $and the accelerated equipment pay-off amount for the lines ending in *** and *** totaling $432.72. However, her account continued to incur monthly service charges and equipment lease charges for the two remaining lines of services until they were successfully ported. Although we were unable to confirm error on the part of Sprint related to Ms*** port-out request, we applied credits totaling $to the account to offset the monthly service charges for the plan and Total Equipment Protection and two Late Fees for the lines ending in *** and as a result of minimum to no usage. Thereafter, the canceled account now reflects a balance for $Further, we explained that this balance is valid and is the monthly equipment lease charges of $52.78, $per device, assessed prior to cancellation of the two remaining lines of service and the lease pay off and purchase amount for $for lease ***, associated with the line ending in *** Ms*** requested a revised invoice reflecting the new bill amount; however, as explained, her account is canceled and the debt has been referred to an outside collection’s agency. As such, the system will not generate a new invoice reflecting the current balance of $as requested We regret any inconvenience that this matter may have caused Ms*** and the loss of her business. If we can be of further assistance related to this complaint, she can contact me by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, ext***. I am available Monday through Friday between 7:p.mand 3:p.m., Central Time Sincerely, LJenkins LaDonna Jenkins Executive Analyst

June 6, 2017 Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** F* Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the inquiry of Mr*** F*. We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Mr*** stated that his daughter upgraded her device at Sprint Store and was offered Harman Kardon Onyx Studio Black Speakers as part of a promotional dealMr*** states that his daughter was not informed that the speakers were on an Installment Billing Agreement and required a monthly installment chargeHe states that they attempted to return the speakers, but the store would not take them back, as the 14-day return period had expiredMr*** would like to return the speakers, cancel the associated Installment Billing Agreement and a refund of any money paid toward the speakers We spoke with Mr*** on June 6, 2017, and reviewed his accountWe informed Mr*** that his daughter signed the Installment Billing Agreement for the speakers the same day she upgraded her device and that the Installment Billing Agreement is valid. Mr*** stated that his daughter was not fully informed that there were charges associated with the speakersAs a one-time courtesy we agreed to cancel the Installment Billing Agreement associated with the Harman Kardon Onyx Studio Black SpeakersUpon receipt of the item in Sprint’s warehouse, in good condition, using the Return Kit provided, the Installment Billing Agreement canceled and the cancelation charge will be adjusted. We ask that Mr*** complete the return transactions by June 27, 2017, the end of current billing cycle, as this offer will expire on this date. Mr*** states that these actions have resolved his issue We regret any inconvenience this matter may have caused. If I can be of further assistance with this matter, Ms*** can contact the Executive & Regulatory Services department toll-free at ###-###-#### extension ext***. I am available Monday through Friday between 9:a.mand 6:p.m., Central Time Sincerely, Leland *** *Executive Services Associate Analyst

April 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX*** Case *** To Whom It May Concern: Sprint is in receipt of the rebuttal inquiry of Ms*** *** regarding her Sprint account. We appreciate your assistance in bringing our customer’s concern to our attention. In her rebuttal, Ms*** expressed that her concerns have not been resolved as her invoice is still higher than expected We spoke with Ms*** on March 12, 2017, and confirmed that her invoice is approximately $more than expected as Total Equipment Protection (TEP) was added to line ending in ***. The monthly charge associated with the TEP subscription is $per month. Ms*** confirmed that she added TEP, she wants it to remain on this line, and her acceptance of the monthly charge If I may be of further assistance with this matter, Ms*** can reach me by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext####. I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst //AT