Sprint Corporation

July 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: File ***, *** *** *** Account XXXXX*** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above-referenced complaint of *** ***We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms*** states that she visited a Sprint store to upgrade her iPhone to an iPhone Plus. She later learned that an additional line of service was added to her account instead of an upgrade to her existing line. Ms*** states that she has been unable to resolve the issue and is requesting a refund of the down payment made for the iPhone Plus, credit for the amount paid for the additional line of service, the return of the iPhone that she traded in, and be allowed to return the iPhone Plus We spoke with Ms*** on July 11, 2017, and verified that on February 22, 2017, she visited our retail store to upgrade her deviceWe further confirmed that during the sales transaction, instead completing an upgrade, a new account was established for the iPhone Plus. To address this matter, we have canceled the new account and removed all chargesMs*** confirmed that she will continue service with the original account using the iPhone Plus device and that her concerns are now resolved We appreciate Ms*** taking time to provide details of her experience with the retail store. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that Ms***’s concerns will be forwarded to the appropriate managerial staff for further review We regret any frustration this matter may have caused. If we can be of further assistance, Ms*** can contact me directly by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Michael G Executive Services Analyst

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to me
Regards,
*** ***

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Revdex.com:I received an email stating that I did not respond to the outcome of the complaint. I did respond right away. I do not know what happened to it but I did speak with Sprint and was satisfied with the outcome.Please note that for complaintThank you
*** ***

September 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account XXXXX***, *** O***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above inquiry filed by Mr*** O***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Mr***’s complaint, he had an unfavorable customer service experience when contacting us to add Overage Relief minutes to his account. He stated that the representative did not add the minutes to his account causing him to exceed the minutes in his service plan and incur overage charges. Mr*** advised that he is disputing the overage charges and also seeking compensation for poor service and time spent addressing this issue We regret any inconvenience this matter may have caused Mr***. We spoke with Mr*** and explained that Overage Relief minutes are not intended to supplement a service plan on a monthly basis and are available for purchase during unforeseeable circumstances and/or emergency situations. Nonetheless, we were able to offer Mr*** an unlimited service plan for $per month, a $savings from his former Everything Data plan, which he accepted. His new plan was backdated to the beginning of the current billing period to prevent overages for his current cycle. In addition, we applied credits to Mr***’s account totaling $to offset the overage charges reflected on his July and August invoices. We also applied a final $goodwill credit to his account in appreciation of his business and to bring closure to this matter. Our final credit was in addition to a previous $courtesy credit applied by our customer service department. Accordingly, Sprint considers this matter fully addressed and resolved We appreciate Mr*** for taking time to provide details of his experience with our customer service representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that Mr***’s concerns have been forwarded to the appropriate managerial staff for further review We thank Mr*** for being a loyal Sprint customer. If he has any further questions regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April *** *** Executive Services Analyst

September 12,
Revdex.com Serving Greater Kansas City
Ward Parkway
Kansas City, MO
***
Re: Revdex.com File # ***, *** ***
Sprint Account: xxxxx***
Sprint Case # ***
To Whom It May Concern,
Sprint is in receipt of the above-referenced complaint of Ms*** *** submitted on August 30, We appreciate your assistance in bringing our customer’s concern to our attention
According to the information provided, Ms*** expressed her dissatisfaction with the level of customer service she received from Sprint while attempting to resolve her billing concerns and being provided inaccurate information with regards to changing her bill due dateAccording to the information provided, Ms*** stated that she was informed that she can pay her bill on September 1, 2016, without her account being suspended; however, she received an email notification from Sprint on August 31, 2016, stating that she had six days to remit payment to her account to avoid cancellation of servicesMs*** requested that Sprint review her concerns and provide her with an apology or allow her to remit a payment on September 1, 2016, without any service interruption or fees
Sprint has reviewed Ms***’s complaintPlease be advised Sprint allows customer’s to change the bill cycle due date, however they will receive two bills in daysHowever, per policy, customers are not allowed to change their bill cycle due date when participating in Sprint’s Leasing program or Installment BillingBased on our findings, Ms***’s phone numbers ending in *** and *** were activated via Sprint’s Leasing program on July 31, Effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit ***
We regret any miscommunication that Ms*** may have received with regard to the bill cycle due date and we appreciate Ms***’s feedback regarding this issueIn an effort to reach a satisfactory and mutually acceptable resolution, on August 29, 2016, Sprint has agreed to establish a payment arrangement of $112.39, which was scheduled for processing on September 3, Our records confirm that Ms*** remitted the above payment on the scheduled payment due date of September 3, As such, her account was not assessed any additional charges and is current with balance due of $as reflected on her September 3, invoice, which is due on September 23,
We spoke with Ms*** on September 8, 2016, at which time she confirmed her issues have been resolved to her satisfaction and that she had no outstanding issues with SprintWe regret any inconvenience this matter may have caused Ms***
If we can be of further assistance with this issue, Ms*** can con tact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 8:a.mand 4:p.m., Eastern Time
Sincerely,
/s/ Tracey ** ***
Tracey ** ***
Executive & Regulatory Services

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Megan B***

February 17,
Kansas City Revdex.com
Ward Pkwy, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Account xxxxx***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of ***
*** submitted on January 20, We appreciate your assistance in bringing our customers’ concerns to our attention
According to the information provided, Mr*** expressed his dissatisfaction with his attempts to address his equipment billing concernsMr*** stated that upon cancelling the account, he was assessed Lease and Monthly Installment Billing accelerated cancellation chargesAdditionally, Mr*** stated that he contacted Sprint to request an equipment return kit; however his request was not processedHe further stated that as a result of not receiving the equipment return kit, his account balance was forwarded to an outside collection agency for additional collections effortsTherefore, Mr*** requested that Sprint review these matters, mail his equipment return kit and apply an adjustment to offset the aforementioned cancellation accelerated charges
Sprint has reviewed Mr***’s complaintOur records indicate that Mr*** is an authorized end user and not the account holderAs such, in November 2014, the authorized account holder purchased and activated device via Sprint’s Leasing programPlease be advised that effective on September 19, 2014, Sprint launched the Sprint Lease program, which gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceMore information regarding the Lease program is available at our website, www.sprint.com/lease
In December 2014, the authorized account holder purchased and activated a device via Sprint’s Monthly Installment Billing programSprint’s Monthly Installment Billing program allows customers to purchase an eligible smartphone or basic phone with a variable down payment, depending on device, and agree to monthly installment payments for deviceIf the device is canceled prior to fulfilling its monthly payments, the remaining cost of the device will be charged to the customerFor additional information and eligibility requirements customers can visit www.sprint.com/easypay
Our records further reflect that in October 2016, Sprint processed a port request to port-out two out of three lines of serviceAs a result, in October 2016, the authorized account holder’s account was assessed a Lease Device Purchase Amount, plus a Lease cancellation charge, associated with the leased deviceAdditionally, the account was assessed Installment Billing accelerated cancellation chargeAs such, the aforementioned charges were applied to the account balance and were reflected on the October invoiceOn December 2016, Mr*** contacted Sprint and requested two, equipment return kitsHowever, due to an inadvertent system error, the equipment return kits request were not fully processed until January and mailed to the billing address on fileAdditionally, our records further reflect that in December 2016, a payment was applied to the account balanceFurthermore, in January 2017, Sprint processed an equipment return for the leased device, resulting in a credit applied to offset the Lease Device Purchase AmountCurrently, the account is canceled and reflects a credit balance, which was processed as a refund and mailed to the billing address on filePlease allow days for the account holder to receive the refund check
We spoke with Mr*** on February 17, 2017, and relayed the aforementioned information to himMr*** has expressed his satisfaction regarding the resolution of his account concerns
We apologize for any inconvenience we may have caused Mr***If we can be of further assistance with this issue, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext####I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
Chanda L
Executive and Regulatory Services Analyst

April 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** Y*** Account XXXXX*** Case *** *** To Whom It May Concern: Sprint is in
receipt of the inquiry of Ms*** *** regarding her Sprint account. We appreciate your assistance in bringing our customer’s concern to our attention. In her inquiry, Ms*** expressed her dissatisfaction with not receiving the iPhone Plus device she ordered and accepting a iPhone 6s Plus device as a replacement for the iPhone that she had originally without being advised that it was pre-owned. She also expressed her dissatisfaction with not receiving the $Switch to Sprint Buyout promotional Visa card as she was advised. She reports that she has not been able to resolve her concerns via the store management or by calling Sprint Customer Care. Therefore, she is requesting that Sprint honor the promotions that were offered to her or terminate her agreement. We spoke with Ms*** and resolved her concerns to her satisfaction. We advised her that we regret any inconvenience that she may have experienced with regard to processing her rewards for switching to Sprint. We confirmed that her Switch to Sprint reward card was approved in the amount of $and had already been mailed to her address on file. Since she did not receive it, we assisted her with reporting it lost and a new card was reissued. Additionally, we confirmed that the iPhone device that she leased was replaced with a new iPhone 6S Plus that she accepted because the iPhone Plus that she originally ordered was not available. We confirmed that the iPhone6S Plus device that was given to her originally was new; however it was replaced with a reconditioned device when it was deemed defective. Ms*** confirmed that she accepts now understands and her concerns have been fully resolved If I may be of further assistance with these matters, Ms*** can reach me by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext***. I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

August 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, ***, *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***, which was forwarded to the Executive & Regulatory Services department for review. We appreciate your bringing our customers’ concerns to our attention. In the information provided, Mr*** stated that he agreed to pay $before taxes surcharges and fees for three lines of service. He further stated that he was informed he would be credited $for activating with Sprint; however, the plan cost and the $credit has not reflected on his invoicesMr*** indicated that his attempts to resolve this matter have resulted in unsatisfactory customer service experiences. As a result, he is requesting assistance with requiring Sprint to honor the monthly service charge and $credit he stated that he was offered Based on a review of our records, Mr***’s monthly service charges, including equipment, and before taxes, surcharges and fees is $184.34. With two equipment credits of $and $for two lines of service, the cost is decreased to $119.60. Further review of our records determined that Mr*** has three lines of service and three iPhones; however, he is receiving credit for two of the iPhone devices. A total credit of $was applied to Mr***’s account on July 14, 2017, to offset four months of the $credit that he did not receive for the line of service ending in ***. To resolve this matter amicably, we applied a total $credit for the remaining months of the 18-month agreement to satisfy the incentive for the above-referenced line of serviceLastly, Mr*** was informed that he would receive a $pocredit for an offer applicable to specified cities/statesHowever, this incentive was applicable April to May 31, 2017, which is after Mr***’s activation date of March 29, 2017. However, to resolve this matter, we applied a $credit to Mr***’s account to fully resolve this issue. We appreciate Mr***’s taking the time to provide us with the details of his experience with our Customer Care representatives. We are continually striving to improve the quality of service provided to our customer’sPlease be assured that we value customer feedback and that Mr***’s concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience that Mr*** may have experienced while attempting to resolve his account concerns. Should there be any additional questions or concerns, Mr*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Kate ***

According to the information received, Mr*** stated that when he switched to Sprint in October 2015, there was a nationwide promotion for 10GB of data for up to lines, with a waiver of the $access fee chargesIn addition, he stated that he was promised a credit of $per line for each
line switchedHe stated that that he switched a total of three lines, so he a $credit dueHe stated that after multiple calls to our Customer Care department, he was advised that the $pocredit would be applied within two billing cyclesHe stated that he did receive the pocredit on March 7, However, he stated that he is still being charged the $monthly access fees that he was advised would be waivedHe stated that he was advised of a callback from a manager within hours, however, that did not occurHe also stated that he has spent at least hours of his time to try to get a resolution and has been unsuccessfulHe is requesting the access fees be waived, credit for the access fees he has been charged and a $credit
In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing
Our records reflect that Mr*** met the requirements of the promotion, for the access fees to be waivedThere was a delay in the numbers being ported in, which caused the waivers not to be applied to the accountThe waiver was added on March 21, It will reflect in 1-billing cyclesIn addition, on March 7, 2016, the account was credited for four months of the access fee charges that were assessed to Mr***’s account
We spoke to Mr*** on March 23, We informed him of the above-referenced informationIn an effort to reach an amicable resolution, we offered and he accepted a one-time courtesy credit in the amount of $He stated that he considers the issue resolved to his satisfaction
We appreciate Mr***’s feedback regarding his interactions with our Customer Care representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value his feedback and have forwarded it to the appropriate managerial staff
We regret any inconvenience these matters may have causedIf I can be of further assistance, I can be reached at the Executive & Regulatory Services department toll-fee at ###-###-####I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time
Sincerely,
*** *
Executive Services Analyst

February 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the inquiry filed with your office by Ms*** ***, and we appreciate the opportunity to address her concerns. In her inquiry, Ms*** states that she upgraded her phone and changed her plan, and she believes she was quoted $per month for her billing. She further advises that a $discount was recently removed, and her invoices are now higher than $per month. Therefore, she is requesting that we review this matter, and add the $loyalty credit back to her account During our conversation with Ms*** on February 6, 2017, we advised her that the $loyalty service credit that was previously on her account, was applied directly to her previous lease agreement, which has been paid off. As a result, no further awarding of this discount is due to the account. However, due to any misunderstanding, and to bring closure to this matter, we offered a one-time $credit, which is the $credit for months. Ms*** accepted this offer. As a result, we applied credits to her account on February 16, 2017, resulting in a $credit balance. At this time, Ms***’s monthly charges are $before applicable surcharges and taxes. Based on the outlined actions taken, Sprint considers this matter fully addressed and resolved. Consequently, no additional credits will be extended regarding this issue We regret any inconvenience Ms*** may have experienced trying to resolve her concerns. If she needs further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Michal MExecutive Services Analyst

June 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX*** Case *** To Whom It May Concern: Sprint is
in receipt of the above-referenced complaint of Ms*** ***Thank you for forwarding our customers concerns’ to our attention. In the information provided, Ms*** indicated she was experiencing coverage issues and was offered a percent discount on a new device without a contract on December 11, 2016. She indicates she was offered the Samsung SEdge Gigabyte model, but the phone she received was Gigabytes. She wanted to pay her percent cost of the device upfront, but was advised she would be billed the device cost each month via installments. She paid $on January 22, 2017, but continued to experience coverage issues. She is requesting reimbursement for her portion of the device cost We reviewed Ms***’s account and determined that she purchased a Samsung SEdge device via installment billing on December 11, 2016. We confirmed Ms*** was offered a promotion with percent off the Samsung SEdge if purchased via device installments. The promotion assesses the device cost each month, but customers receive a service credit equal to percent of the cost for months. As a result, the customer is paying for half of the device cost each month. Under the terms of this promotion, it awards over months. In addition, we only have the Gigabyte model available The Samsung SEdge Gigabyte model suggested retail price is $794.99. To reach an amicable resolution, Ms*** paid $on January 22, 2017, and we issued a credit for the remaining device cost. We canceled Ms***’s device installment agreement, and she owns the device free and clear. We must respectfully decline Ms***’s request for reimbursement of the $for her cost portion of the device We investigated the network issues Ms*** described in her complaint and found that our network is performing as expected in her area. We regret that Ms***’s experience with service in her area is falling short of her expectations. We are continually seeking ways to improve the quality of service provided to our customers with our ongoing commitment to improve coverage. Our coverage map reflects Ms*** resides in “best” voice and “best” LTE coverage. We appreciate Ms*** for taking time to provide details of her experience with our customer service representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes. If we can be of further assistance regarding this issue, Ms*** can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 1:p.mand 9:p.m., Central Time Sincerely, Jennifer DJennifer DExecutive Services Analyst /ah/

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you Sprint and especially Ms*** for your understanding and hard work to resolve the issues It is much appreciated
Regards,
*** ***

August 7, 2017 Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** ***
Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr*** disputed charges remaining on his closed Sprint account, advising that he returned his devices to the point of sale, un-activated and un-opened, within our 14-day Satisfaction Guarantee periodHe requested that we remove those charges. We regret the circumstances that led to Mr***’s decision to discontinue the activation of his services with us, as well as any misunderstanding that may exist related to his Sprint billing. Our records reflect that that Mr*** established his Sprint account on June 20, 2017, but that he returned his referenced devices to us on June 23, 2017, prior to the activation of his servicesWe also confirmed that credits totaling $were applied to his account on July 14, 2017, to offset the disputed charges in full Unfortunately, our attempts to contact Mr*** on July and 26, and August 4, 2017, to discuss this matter in detail were unsuccessful. We also sent a letter to him at his address of record on July 26, 2017, acknowledging our receipt of his inquiry and inviting him to contact us directly for assistance. Although we were unable to speak with Mr*** directly, we believe that his reported issues have been fully addressed, as his Sprint account is now in closed status with a zero balance. In addition, we received an e-mail response from Mr*** on August 7, 2017, in which he advised that his concerns were resolved to his satisfaction. We regret any inconvenience this matter may have caused, as well as the loss of Mr***’s business. If we can be of further assistance with this issue, he can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland *** *Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***Good afternoon, Thank you Revdex.com for assisting with the communication between Sprint and IIt is unfortunate how Sprint continues to tell falsehoods and give inaccurate information with regards to the device on my account and my attitude towards the situation.Please let it be noted, the device in question was not purchased in the store of Sprint or a third party but the transaction took place Over the Phone with a representative of a third party storeThere was no contract presented at the actual time of transaction as that was impossible for an over the phone transactionSprint was made aware of this and has been understanding of this information for quite some time and has tried many actions of being dishonest and deceitful with regards to correcting an error made by a representative a while agoI never agreed to a lease on any phone on the account, including the device in question, as it is the only device on an account of at least lines that is under a lease!Sprint has the capability to fix this error in their system and it is disheartening and puts me in a jam as a consumer to be at the mercy of a company that continues to display such unethical behavior from directly lying about my comments to actions on their end, that have taken place on the account to what can be done on the accountI just want this simple error done by either Sprint or a third party representative to be corrected in the system as it should be! The same way Sprint contacted the third party to stop charging me for a phone that was returned immediately (which took weeks and a complaint to be resolved), is the same way Sprint can remedy this!It is supposed to be a installment purchase and needs to be corrected as So! I do not agree nor am I satisfied with this complaint resolution thus far from Sprint and will not allow them to continue to state otherwiseBut am still waiting on a correction of the matter in their system, period! Thank you,
I am rejecting this response because:
Regards,
*** ***

December 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint *** Account xxxxx***, *** *** Case *** To Whom It May Concern: The
above-referenced inquiry has been forwarded to our office for review. We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms*** indicated that she was billed third-party content on one of her phone numbers without her authorizationShe is requesting credit for the disputed charges After further research, our records indicate that third-party content was subscribed to and purchased through the Google play application on Ms***’s phone number ending *** between July to August 2016. To resolve the matter, Ms***’s account was credited $for the disputed amount, which will reflect on her billing statement within 1-bill cycles. In addition, we unsubscribed the above-mentioned phone number from the disputed third-party provider and blocked all third-party content for the aforementioned phone number per her requestWe regret any inconvenience that these matters may have caused. If I can be of further assistance with this matter, Ms*** can reach me by contacting the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services ***lyst

May 2, Revdex.com
Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** *** Account XXXXX*** Case *** To Whom It May Concern: Sprint is in receipt of the inquiry of Ms*** *** *** regarding her Sprint account. We appreciate your assistance in bringing our customer’s concerns to our attention. In her inquiry, Ms*** reports that when she signed up with Sprint she was promised $per phone line and up to $in reward cards to pay off her previous carrierShe states that she turned in her paperwork to the store and that they submitted the paperworkAs a result, Ms*** is requesting that she be provided the correct amounts promised with the two promotions that she was told she would receive We spoke with Ms*** on May 1, 2017, and reviewed her accountShe states that only received the reward card for the line ending in ***. We partnered with our promotions department and confirmed registration for the line ending in *** for the $Switch to Sprint JanVisa promotion and Ms*** should receive the card in to weeksWe informed Ms*** that we need a copy of her previous carrier’s bill showing the termination charges for the lines ending in *** and ***Once received, we will process the registration for the Contract Buy Out reward cards and that she should receive reward cards within 2-weeks from the time of registration, and we will also register Ms*** for the $Switch to Sprint JanVisa promotion for the lines ending in in *** and ***Once the registration is approved, she should receive the $Switch to Sprint JanVisa reward cards to weeks after registrationMs*** may check the status of the registration at www.sprint.com/Disposition/CheckStatusMs*** is satisfied with the resolution We regret any inconvenience that Ms*** may have experienced as a result of this matter. If I may be of further assistance, Ms*** can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland *** ** Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:i have been working on my account since I upgraded my account in November 2017, my bill still haven't been situated, I just had a thousand dollar, and spoke with a rep from the finance department,on the 10-or the 11th of the month, she was supposed to call me back on 24th,with the credits that was supposed to be applied to my account, now since I didn't get a phone call, I've been on the phone with a rep names ellia, who was being rude the whole time, wouldn't listen, when ask to speak with a supervisor she said she was trying to talk over, than she finally transferred me to gaylord, who was confused about the bill was on the phone for over min, my credit and adjustments that should've been applied to my acct, need to be applied, my bill was over a thousand dollars and I have paid $dollars this month and, still show a pass due of $and something dollars every since I upgrade my phone I've been having issues with my bill and everyone is promising my bill will be fixi just would like my credit the Representative said I was owed $
Regards,
*** ***