Sprint Corporation

March 25,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Mr*** *** regarding Sprint account XXXXX***We
appreciate your bringing our customers’ concerns to our attention
In his inquiry, Mr*** expressed dissatisfaction with the level of customer service that he received during his attempts to resolve his billing concerns, citing that he canceled his equipment order and did not activate service with Sprint due to his dissatisfaction with coverage in his residential areaAs a result, he requested that we apply credit to his account to offset the outstanding balance and remove any negative information associated with his Sprint account
We regret any difficulty Mr*** may have experienced while attempting to use his Sprint servicesWe announced and are currently in the process of implementing significant upgrades to increase our network efficiency and improve our customers’ wireless experience with coverage, call quality, and data speedsWhile the end result of those upgrades will be a superior product with unparalleled network service, customers may notice occasional and temporary service issues during the transition processOur technical teams are continually monitoring the effect those changes may have to our customers and are striving to reduce any negative impact
Our records reflect that there is no estimated timeframe of when additional upgrades will be completed in his areaBased on the above-referenced information, we applied credits totaling $1,to his account to offset the outstanding balanceAs a result, his canceled account now reflects a zero balanceAlthough Mr***’s account was referred to a third-party collections agency, no negative information pertaining to this account has been reported to the credit bureaus
We are pleased to inform you that Mr*** is satisfied with the actions taken on his accountIf we can be of further assistance regarding these matters, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 8:a.mand 4:p.m., Central Time
Sincerely,
Tiffany G
Executive Services Analyst

September 26, 2017 Revdex.com Ward Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Case *** Sprint Account XXXXX3493, Jessica J*** Sprint Case *** To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, MsJ*** stated that she recently switched to Sprint after she was quoted a price of $202.14, which included four telephone lines, insurance, and tax and fees. She stated her first invoice was $347, and she is now being advised that her monthly cost will be approximately $250. As a result, she is requesting a resolution to this issue. In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing We spoke to MsJ*** on September 21, 2017, and provided her with the above-referenced information. In an effort to reach an amicable resolution, we offered a $account credit to be applied in three increments of $120. MsJ*** accepted our offer and credit one of $was applied to her account. The remaining two credits will be applied after her October and November invoices print. She stated that she considers that we have reached a mutually satisfactory resolution. We appreciate MsJ*** for taking the time to provide us with the details of her experience with our Customer Care representatives. Please be assured that we value her feedback and have forwarded it to the appropriate management for review and will utilize her input to improve our training and processes. We regret any inconvenience this matter may have caused MsJ***. If I can be of further assistance, MsJ*** can contact me by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, extension 3928. I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time. Sincerely, Sharon R.Executive Services Analyst

August 16,
Revdex.com Serving Greater Kansas City
Ward Parkway
Kansas City, MO
***
Re: Revdex.com File ***, *** ***
Sprint Account: xxxxx***
Sprint Case # ***
To Whom It May Concern,
Sprint is in receipt of the above-referenced rebuttal complaint to our response of Mr*** ***, regarding Sprint actions to resolve his account concernsThe original complaint was submitted to Sprint on July 28, We regret the circumstances that led Mr*** to contact your office again
In Mr***’s follfiling, he asserts that he will consider this matter closed once he receives documents in the mail confirming credits have been applied to his account to offset the charges associated with his returned devicesMr*** stated that he had an unfavorable customer service experience while attempting to address his account concernMr*** further believes that his account should be closed with a zero balanceMr*** requested that Sprint review this matter and respond accordingly
Sprint has thoroughly reviewed Mr***’s complaintAs stated in our prior response, on May 29, 2014, Mr*** ported-out phone number ending in *** to another wireless service provider; thereby, leaving phone number ending in *** active on the accountAdditionally, we have no record of Mr*** submitting the proper documents to initiate the change of ownership of phone number ending ***, enabling him to transfer the referenced line of service under his wife’s name
Our records further indicate that Ms*** upgraded the device associated with phone number ending in *** and activated phone number ending in ***, at a third-party retail location on June 13, At that time, she purchased an IPhone Gold 16GB device and a Samsung Galaxy Note device, via Sprint’s 24-Month Leasing program
Please note effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/leasePlease be advised as indicated on the signed Lease Agreements, all tudevices must be in good condition and repair
We initially spoke with Mr*** on August 2, 2017, and discussed his account concerns in detailDuring our conversation, Mr***, stated when he ported-out his phone number ending in *** to another wireless service provider, he was not advised to submit the proper documents to initiate the change of ownership of phone number ending in ***To resolve Mr***’s account concerns, a return label was sent to Mr*** via email to facilitate with the return of the devices associated with phone numbers ending in *** and ***Once the equipment has been received at our Returns warehouse we will cancel the Lease Agreements with the waiver of the equipment related cancellation charges associated with the aforementioned phone numbersMr*** acknowledged his understanding of the resolution providedWe additionally followwith Mr*** on August 9, 2017, and he confirmed he received the return labels and the devices were shipped to Sprint Return warehouse
Additional research determine, once adjustments are applied to the account to offset the equipment related cancellation charges, there will be a remaining balance owed on the account, which represents usage during the June through July 12, billing period as indicated on the July 16, 2017, billing statementAlso, on August 16, 2017, a bill reprint request was submitted to send Mr*** the July 16, 2017, billing statement to his address on file
Upon receipt of Mr***’s follfiling, we spoke with him on August 16, 2017, to discuss his account concernsDuring our discussion, we confirmed that the devices were received at Sprint’s Returns warehouse on August 16, 2017, and we asked that he allows approximately 7-days for devices to be processed and the credits to be applied to his accountWe further explained once the credits are applied to the account there will be a balance owed in the amount of $145.64, which represents usage during the June 13, through July 12, 2017, as reflected on the July 16, invoiceLastly, we explained to Mr*** that we do not mail out documents confirming the cancellation of accounts; however, we believe that his Revdex.com response letter will serve as his proof that the account was cancelled, on July 26, At that time, he stated that he no longer wish to further discuss his account concerns with Sprint and ask that we cease contacting him
We appreciate Mr*** taking the time to provide us with his feedback regarding his experience with the local Sprint Retail Store locationWe are continually seeking ways to improve the quality of service provided to our customersPlease be assured that we value Mr***’s feedback and that his concerns have been forwarded to the appropriate managerial staff for review
If we can be of further assistance with this issue, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time
Sincerely,
/s/ Hakima W
Hakima W
Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Below is the email I sent to Sprint days ago. I have not received a response from Ms*** of Sprint
Regards,
*** ***
Dear Ms*** C:
Thank you for reversing my upgrade eligibility. However, Sprint won't
let me avail of a new phone unless I purchase it because my contract
states that I already have the phone I purchased via web order. I never
got the new phone because the associates at the store where I ordered
it did not know how to deal with web ordersI could not go to any other
store because that store is holding my phone. This is the problem why I
contacted Revdex.com to intervene. Please find the details of my contract
below:
Your lease agreement ID: WEB-L-
Lease device: - IPH 6S PLUS SILV 16GB KIT
Your 18-month lease started on 01/28/and will end on 07/27/
You made a capital cost reduction (downpayment) of $on 01/28/when the agreement began
Your monthly lease payment amount is $This
amount does not include any charge other than your device lease payment
(i.e., does not include charges or adjustments such as service charges,
service credits, discounts, promotions, taxes)You have monthly lease payments remaining
Your monthly payment during the extended lease period is $
The extended lease period begins upon completion of your initial lease
termThis amount does not include any charge other than your device
extended lease period payment (i.e., does not include charges or
adjustments such as service charges, service credits, discounts,
promotions, taxes)
Interested in owning your leased handset?
You have an option to purchase your device outright for $
for your purchase price optionThis price does not include any
applicable fees, taxes, service credit/adjustments or unpaid lease
paymentsIf you have been billed for a lease payment and have not yet
paid it, please add that back to the amount due for early lease
termination
Reminder: This is a leaseSprint maintains
ownership of the device throughout the leasing periodAt the end of the
lease, you can pay the extended lease monthly payment, purchase the
device or return itIf you terminate your lease early, the remaining
lease payments will be due immediately, and you will be required to
return the device or pay the purchase option device price in lease
Visit My Documents for your contracts
Need help?
We want to make your Sprint experience the best it can beLet's get started
Ready to upgrade? Check out our extensive lineup of smartphones and feature phones.What happens after your lease agreement expires? Learn about your options hereThe Sprint NetworkLearn about network upgrades in your neighborhoodQuestions? Our customer service team is standing by to answer questions via chat or phoneContact us

July 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: The above-referenced
inquiry has been forwarded to our office for review. We appreciate your assistance in bringing our customers’ concern to our attention In the information provided, Mr*** expressed his dissatisfaction with device charges assessed to his Sprint account, advising that he has been provided inconsistent information related to the cost of his Sprint equipment. He requested that we honor the pricing terms initially offered to him so he can satisfy both his equipment and account billing. We regret any possible misunderstanding that may have occurred related to Ms***’ Sprint billing. However, we are unable to identify any billing errors associated with his account, based on his rate plan, equipment and other account selections. Our records reflect that Mr*** accepted 12-month lease agreements for his devices on April 11, 2015. As outlined in that agreement, because he chose to retain possession of his leased equipment after the satisfaction of his lease term, we assessed Device Purchase Option charges to his Sprint account in monthly installments. During our conversation with Mr*** on July 13, 2017, we explained the details noted above and informed him that the remaining charges for his two devices were total $eachAlthough we again confirmed that those amounts are valid, we offered to credit one of the charges due to any miscommunication that may have been provided to him regarding his equipment billing. Mr*** accepted our offer, and we applied the $credit to his account as agreed. He is aware that he remains responsible for the other equipment chargeHe verified his satisfaction with our resolution provided We regret any inconvenience these matters may have caused. If we can be of further assistance with this matter, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: From the start I understood the policies that stand with Sprint. I also had no intentions to neglect any payment towards the Sprint bill.Sprint has lacked the ability to assist me in delivering me a final bill to pay my duesThe reason was because Sprint could not resolve their in network issues with my bill until months later which should've been handled the next pay periodI have been treated horribly for the past couple monthsI have been told by sprint customer service representatives "you are not a customer anymore why should I help you?" I have also been hung up on numerous of timesI have had a lead of sprints yelling at the top of their lungs with meI have had representatives refuse to give me their names, refuse to escalate the call so I could speak with a manager, and I was redirected to the collection agency sprint has sent it to without me requesting for the redirectionAlso I feel Sprint representatives should not be using foul language underneath their breath when frustratedMy reason for the Revdex.com complaint was not to understand what the bill was forBut to resolve this issue because if Sprint complied or supplied me with what I have been requesting for months the remaining balance for the bill would not be standing
Regards,
*** ***

May 23, 2017*** *** Revdex.comWard Parkway, Suite 401Kansas City, MO 64114Re: Revdex.com Case *** Complaint of *** *** *** Sprint Case *** Dear Ms***: Sprint is in receipt
of the above-referenced complaint of Ms*** *** ***, regarding Sprint account XXXXX ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In her inquiry, Ms*** expressed her dissatisfaction with the level of customer service provided by our representatives during her attempts to pay or settle her Sprint account. Ms*** states that she has a balance over $and she is requesting that we work with her to reduce the account balanceWe appreciate Ms***’s taking the time to provide us with the details of her experience with our Customer Care representatives. Please be assured that we value customer feedback and that her concerns have been forwarded to the appropriate managerial staff for further review.We have reviewed Ms***’s account and see that her account was cancelled on March 18, 2017, due to non-paymentMs*** was charged accelerated remaining lease balances and lease cancellation fees on her three devices when the account was cancelled. Unfortunately, since Ms***’s account has been cancelled for over days we cannot reactivate the accountHer account balance is currently $We did offer to take back her three devices and waive the lease pay off and lease cancellation feesWe advised that after we receive the devices we will also waive the late paymentsUpon receiving the three devices he will waive charges in the amount of $1671.93, leaving her account balance at $466.13.We are pleased that we were able to resolve these concerns to Ms***’s satisfaction. If we can be of further assistance regarding these matters, you or Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am generally available Monday through Friday between 7:a.mand 4:p.m., Central Time. Sincerely,Dianah A.Executive Services Analyst

July 12, 2016 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Case ***, *** *** Sprint Prepaid Inquiry Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** *** regarding our Sprint Prepaid product. We appreciate your assistance in bringing our customers’ concerns to our attentionIn the information provided, Mr*** indicated that he purchased a certified Sprint Prepaid preowned iPhone 5s on June 4, 2016, that he could not be activate due to the serial number blacklisted which meant it was lost or stolen. He waited for a replacement phone along with a prepaid return label; however, when he followwith Sprint he was advised that no replacement phone and no prepaid label would be issued to him. He would have to return the phone back to Sprint at his expense. He requested a full refund of his purchase and to send him a brand new replacement phoneOn behalf of Sprint, I apologize for any inconvenience this matter may have caused Mr***. During our conversation with Mr*** on June 29, 2016, we agreed to send him a return label to return the iPhone 5s. In addition, as a resolution, we offered to send him a Virgin Mobile USA (VMU) iPhone 16GB at no cost to him. Therefore, he will no longer be active with our Sprint Prepaid services and will now be active on our VMU services. Mr*** accepted our offer and agreed to ship back the Sprint Prepaid iPhone 5s and provide us with the tracking number. Upon obtaining the tracking number, we will process the new equipment order. In a recent folle-mail from Mr*** on July 5, 2016, he provided us the tracking number for the return of his Sprint Prepaid iPhone 5s. As a result, we processed a new equipment order for a VMU iPhone 6. On July 12, 2016, Mr*** provided a folle-mail that he received his iPhone and that he will be activating his VMU device online in the month of August 2016. We are pleased to inform you that this matter has been resolved to his satisfaction. If Mr*** has any questions regarding this concern or if he requires assistance with the activation of his device, he can contact me by calling Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from 9:a.mto 5:p.m., Central Time. Sincerely, Donnetha C.Executive Service Analyst

May 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account xxxxx***, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr*** ***. We appreciate your assistance in bringing our customers’ concern to our attention According to the information received from your office, Mr*** stated that when he selected a new service plan he was advised that he would be charged a one-time $subsidized phone charge. However, he was recently advised that the $subsidized charge would be billed to his account monthly until the ending of the service agreement for the device that received subsidized equipment pricing. As a result, Mr*** is requested to have the $subsidized phone charge removed and to receive a credit for the charge that was billed on his previous invoice In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricingWith respect, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balances. Changes to taxes, service plan selections including the addition of a device Lease or Installment billing option, additional purchases or subscriptions, would inherently result in invoice balance changes During our conversation with Mr*** on May 3, 2017, we explained that our records reflect that he upgraded to a new device on phone number ending in *** on September 14, 2016, and agreed to a new two-year Service Agreement. In exchange for the Service Agreement he received subsidized equipment pricing. Our records further reflect that he selected a new service plan on March 7, 2017, and the service plan he selected stipulates that devices purchased at a discounted rate will be assessed a $Subsidized Phone Charge until the end of the service agreement date. This information is disclosed as part of the purchase process and is outlined in our Terms and Conditions of Services, which can be viewed at www.sprint.com/termsandconditions We advised Mr*** that the $subsidized phone charge is valid; however, due to any possible miscommunication that may have occurred regarding this matter and in an effort to bring about an amicable resolution we offered to switch Mr*** to the Unlimited Talk/Text/Data service plan for $for three phone lines plus applicable taxes and surcharges. Additionally, we advised him that we will waive the $Subsidized Phone ChargeHowever, any future service plan changes which may require this charge will supersede this agreement. Please allow up to two billing cycles for the update to reflect. Additionally, we applied a credit in the amount of $to offset the charge that reflected on his April invoice We appreciate Mr*** taking the time to provide us with her feedback regarding our customer service representatives. We are continually seeking ways to improve the quality of service provided to our customers. Please be assured that we value his feedback and that his concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience that this issue may have caused. If Mr*** still requires assistance with this matter, he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Jennifer FJennifer FExecutive Services Analyst

April 20, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ***, *** *** Sprint Account XXXXX*** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms*** ***. We appreciate the opportunity to address her account concerns According to the information provided, Ms*** states that she continued to be billed by Sprint after she requested that the service on her wireless account xxxxx*** be cancelled in July 2015. As a result, she is requesting a credit for any charges she was assessed after that time. Sprint’s records reflect that Ms***’s wireless account xxxxx*** was cancelled on January 13, 2016, via our collection process for non-payment. Our records do not reflect a cancellation request from Ms*** prior to this date; therefore, the line remained active and was assessed a Monthly Recurring Charge (MRC). Although Sprint was unable to determine an error regarding this matter, due to a possible misunderstand, and because of no usage reflected on the account after July 2015, on April 19, 2017, we applied credits totaling $to her account to offset the disputed charges incurred. As a result, the account has been finalized with a zero balance. We have also contacted the outside collection agency assigned to the account and advised them to cease all further collection efforts and update the credit bureaus to reflect this balance as settled. Please allow days for completion of this process. Sprint is continually seeking ways to improve the quality of service provided to our customers. Please be assured that we value Ms***’s feedback and will utilize her input to improve our training processes. We regret any inconvenience that this matter may have caused Ms***. If I can be of further assistance regarding this matter, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***5. I am available Monday through Friday between 7:a.mand 4:p.m., Central Time. Sincerely, Sean J.Executive Services Analyst

June 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** - *** M***--*** Sprint Account xxxxx***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** M***-***. We appreciate your assistance in bringing our customer’s concern to our attention In the information provided, Ms***-*** expressed her dissatisfaction with the lack of information provided to her when she signed up for Sprint service online. Ms***-*** stated that when she accepted service with Sprint, she was notified that her monthly recurring charges including all fees and surcharges would be $78; however, she is being billing $monthly. Ms***-*** noted that she was not advised of a $Subsidized Phone Charge (SPC) per month, and has been unsatisfied with the options provided by Sprint to have the charge waivedShe requested that the original promotional offer be honored In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and website at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Although we deem the noted SPC charge to be valid per the terms of Ms***-***’s service plan, we extended an offer to Ms***-*** to purchase a device of lesser value on an Installment or Lease Agreement to have the charge waived. On May 25, 2017, we performed a tier override to qualify her Sprint account for early upgrade to a new device under Sprint’s installment billing option. We also applied an adjustment of $to Ms***-***’s Sprint account to offset a portion of the cost of her new device A member of our escalations team contacted Ms***-*** on June 1, 2017, to discuss her remaining concerns in detail and we outlined the information provided above. We also advised her that when purchases are processed online, customer consent/acceptance of the referenced charge is required to proceed with the purchase. We also advised that pursuant to the purchase terms of her device, we are unable to waive of provide additional credits for the advertised SPC We regret any possible misunderstanding that may have occurred regarding Ms***-***’s referenced concern. We regret any inconvenience this matter may have caused Ms***-***. If we can be of further assistance related to this issue, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Twana *** Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:you stated that an iphone was ordered, but that WAS NOT THE CASE i've been on the phone 5-times bounced around from department to department before getting a replacement order that I wont receive until NOVEMBER so no i'm getting text messages stating service will be disprupted if not paid in full for the phone I can't return until I receive my ordered plus I attached the original order that shows I ordered the 7plus not the and sprint shipped the wrong phone, billed my account now i'm charged until I return it which I can't until my phone comes my phone should be priority for the earlier shipping date as well but its not I have a warning in my account screen stating it will go to collections if not paid, so I had to call back again and deal with their terrible phone systems to get a representative to help so I dont have to pay yet or lose service.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:Attn: *** ***| Operations TeamRe: ID # ***- Sprint CorporationI have repeatedly tried to attempt to come up with somekind of a resolution, regarding my case against (***- Sprint Corporation), but unsteady Sprint Corporation has been extremely uncompromisable about sending me a apology letter/compensating me with a free phone upgrade, even though the situation stems all the way from June 2016(defective phones, unprofessionlism in relation to Sprint's customer service and their affiliated insurance cellphone company) all the way up until now, and if I had not filled a complaint with the Revdex.com, Sprint Corporation would have never gottan into contact with me*** *** D: ###-###-####
Regards,
*** ***

August 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # ***, *** *** Sprint Account #xxxxx*** Sprint Case #*** To Whom It May
Concern, Sprint is in receipt of the above-referenced complaint of *** ***, submitted on August 3, We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms***’s filing, she expressed her dissatisfaction with receiving an alert from Sprint that two lines of service were transferred to her account without her authorization. Ms*** requested that Sprint review this matter and provide her with an amicable resolution. Sprint has reviewed Ms***’s complaintOur records indicate that on July 31, 2017, Ms*** contacted our Customer Care group to report that two lines of service corresponding with phone lines ending in *** and *** were activated on her account via a third-party retailer, ***. During the call, our Customer Care group connected Ms*** to our Fraud Management group. Our Fraud Management group confirmed that disputed lines of service were activated on her account in error and cancelled the aforementioned lines of service We spoke with Ms*** on August 14, 2017, and relayed the aforementioned information. During our discussion, Ms*** advised that our Fraud Management group has handled this matterAlso, we advised Ms*** that our Fraud Management group applied an adjustment of $1,to her account to negate the equipment chargesWe advised Ms*** that the adjustments will appear on her September 5, billing statementAlso, advised Ms*** that our Fraud Management team have not identified any further fraudulent activity on her account. Accordingly, Ms*** acknowledged the information that was relayed to her and was satisfied with Sprint’s efforts to resolve her account concerns We regret any inconvenience this matter may have caused Ms***. If we can be of further assistance, Ms*** can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst August 15, 2017 Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # ***, *** *** Sprint Account #xxxxx*** Sprint Case #*** To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of *** ***, submitted on August 3, We appreciate your assistance in bringing our customers’ concerns to our attention. According to Ms***’s filing, she expressed her dissatisfaction with receiving an alert from Sprint that two lines of service were transferred to her account without her authorization. Ms*** requested that Sprint review this matter and provide her with an amicable resolution. Sprint has reviewed Ms***’s complaintOur records indicate that on July 31, 2017, Ms*** contacted our Customer Care group to report that two lines of service corresponding with phone lines ending in *** and *** were activated on her account via a third-party retailer, ***. During the call, our Customer Care group connected Ms*** to our Fraud Management group. Our Fraud Management group confirmed that disputed lines of service were activated on her account in error and cancelled the aforementioned lines of service We spoke with Ms*** on August 14, 2017, and relayed the aforementioned information. During our discussion, Ms*** advised that our Fraud Management group has handled this matterAlso, we advised Ms*** that our Fraud Management group applied an adjustment of $1,to her account to negate the equipment chargesWe advised Ms*** that the adjustments will appear on her September 5, billing statementAlso, advised Ms*** that our Fraud Management team have not identified any further fraudulent activity on her account. Accordingly, Ms*** acknowledged the information that was relayed to her and was satisfied with Sprint’s efforts to resolve her account concerns We regret any inconvenience this matter may have caused Ms***. If we can be of further assistance, Ms*** can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time. Sincerely, /s/ Regina S.Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11386273, and find that this resolution is satisfactory to me
Regards,
*** ***

November 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account XXXXX*** Sprint Case *** To Whom It
May Concern: Sprint is in receipt of the inquiry filed by Ms*** ***We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Ms***’s inquiry, she advises that she has been contacting our Customer Care department for over a week in order to exchange the Samsung Note that was recently recalled. She advises that due to her work schedule, she is not able to take the phone to a retail store. Therefore, she is requesting that we mail her a replacement phone, a return package for the Note 7, and waive the activation and shipping fees In an effort to accommodate Ms***’s work schedule, and expediently exchange her current phone, we placed an order for a Samsung Galaxy S7, and a return package was sent to her for the Samsung Note and accessories on November 3, 2016. Once we receive the equipment, we will credit the monthly payments for the Note and the accessories back to Ms***’s account. Further, we are not assessing activation and shipping fees. Additionally, she will also receive credits totaling $for switching to another Samsung phoneThese credits will be reflected on her account within to bill cycles. We appreciate Ms***’s patience while we worked to resolve her concerns. If she needs further assistance, she can contact the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto p.m., Central Time. Sincerely, Michal MExecutive Services Analyst

April 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX*** Case *** To Whom It May Concern:
Sprint is in receipt of the complaint of Mr*** *** regarding his Sprint account. We appreciate your assistance in bringing our customer’s concerns to our attention. In his inquiry, Mr*** reports that he is not receiving service at his work locationHe states that he called Sprint and was informed that there is a network outageMr*** states that the issue has not been resolved after three days and is requesting that we repair the network outage and credit his account. We regret that the coverage at Mr***’ work address fell short of his expectations. We constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers. Our research into this matter determined that there was a network impairment; however, service has since been restored to our parameters We attempted to speak with Mr*** on March and 31, 2017, via phone and emailWe received an email response from Mr*** on March 31, 2017, informing us that the network issue has been resolved and that he received an account creditMr*** confirms that these actions have resolved his concerns If I may be of further assistance with this matter, Mr*** can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-#### ext***. I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland *** *Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12225094, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and agree that the issue has been resolvedAfter numerous conversations, a full explanation of the tax calculation was provided on 8/
Regards,
*** ***

July 14,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case 12230974, *** ***
Sprint Account XXXXX
Sprint Case
To Whom It May Concern:
Sprint is in
receipt of the above-referenced inquiry of Ms*** ***We appreciate your bringing our customers’ concerns to our attention
In her inquiry, Ms*** disputed the monthly service charges that are reflected on her invoices for an accessory, stating that she was not made aware that she accepted an Installment Agreement for that purchaseShe also disputed the activation fee and late fees due to her dissatisfaction with the level of coverage that she received prior to contacting our officeShe requested that we cancel the Installment Billing Agreement and apply credit to her account to offset the activation fee, monthly Installment Billing charges and late fees
We regret any misunderstanding that may have occurred related to Ms***’s Sprint billingSprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet deviceThey also have the option of purchasing accessories under a 12-month Installment AgreementCustomers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to or monthly installment payments for each financed deviceThere are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchasedMs*** was provided with a clear disclosure of her monthly installment charges, and all other applicable fees and charges for her Fitbit Charge Small Black accessory purchased on October 22, Furthermore, we were able to locate a signed copy of her 12-month Sprint Installment Agreement which includes a description of the charges in question
Although the charges are valid, due to any miscommunication that may have occurred, we canceled the referenced Installment Billing Agreement for the accessory, as she requested, and applied a $credit to her account to offset the monthly charges associated with that accessoryThose charges should no longer be reflected on future invoices
In addition, we applied previous adjustments totaling of $to Ms***’s account on June 26, 2017, to offset the disputed activation fee, late fees and the remaining portion of the balance that was due at that timeThose credits are reflected on her July invoice
Although we did not speak with Ms*** directly, we sent a folle-mail today to her e-mail address confirming the actions that were previously taken on her account pursuant to our June 12, 2017, conversation with Ms*** and the previous e-mail that we sent on June 27,
If we can be of further assistance regarding these matters, Ms*** can contact me directly by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, #I am available Monday through Friday between 9:a.mand 5:p.m., Central Time
Sincerely,
Tiffany G
Executive Services Analyst